Pros: They never said it was not refundable an refused to refund the moneywhen my plans changed the didn't even let me change the rental
4 Mar 2017
Amazing little rental agency
Pros: Staff was fantastic. Received advice on how to avoid extra insurance for US travel. Immediate upgrade to a kick butt Grand Cherokee. Pick up ride was late able to stay after closing hours. Wonderful experience
16 Jul 2017
Pros: The rental agency was easy to find, the staff were very accommodating. The car was exceptionally clean, and full of gas. The check in process was quick, and the check out process was even quicker. The car was new and the Use of the Apple application for GPS was appreciated.
29 Jul 2017
Great car rental
Pros: The car rental was good value and the staff were friendly and efficient
1 Aug 2017
Pros: Although they were very busy, the customer service was great. Very courteous staff!
Cons: The location is very small
3 Aug 2017
Pros: Friendly staff
Cons: Too pricey
5 Aug 2017
Do not rent here
Pros: Nothing except the initial price found online
Cons: They didn't have any vehicles that I had reserved. It was a trick just to get youbthere and then bait and switch. The agent was rude and even a bit arrogant. I would never consider renting there again. I went around the corner to Avis and got a cheaper price for a larger luxury SUV.
29 Aug 2017
Pros: The lady who helped me check the car in and out was very pleasant, the car was clean and larger than expected, and was decently priced. Not sure if I'd rent through them again. I've had slightly better experiences elsewhere, but the overall experience was ok.
Cons: The lot itself is fairly awkward to get into (I picked up at their location, not at the airport) and it's note labeled well. I should have looked for "Routes Rental" because ACE was very faded and hard to see.
I really dislike when companies take a hard copy of your credit card. This seems skeezy and unnecessary (they already had a $500 hold on my card until the car is returned).
29 Aug 2017
Cons: Rental agency was closed on sunday so we weren't able to modify our rental which was a pain. When I phoned ahead to ask about a drop off at a local transit station or the cost of a taxi to one, they had no idea. Might be wise for them to have that information handy since they are in a strange no mans land.
Pros: Very happy I need more choices and cheaper prices .
Cons: I like to be alerted when there is a better option price wise and locations
19 Dec 2016
Cons: changed the place I pick the car without any notification. I could not pick the car at the airport so waste of time and my money
19 Apr 2017
They shafted me! I never received a car. Cust service was the worst!
DO NOT CHOOSE THIS RENTAL LOCATION.
IT'S A SCAM
This specific Thrifty location should be black listed.
I called them by phone to let them know I was going to be 20 minutes late.
They told me my car wasn't there, but it WOULD be at 3pm (3h late).
Fine with me.
I called back at 2:30 to verify my car was there.
This is where the Thrifty representative was horrible! I was informed that there were no cars for me. I asked how can this be, I have a confirmed reservation. She said all the cars were rented in the morning. I inquired about brining in a car from another location but she insisted there were no cars available. We went back and forth. I was firm, but not once did I raise my voice, swear, or sound aggressive. I was just trying to find a way to get a car because I needed it to go visit my family for the Easter long weekend!
Eventually she hung up on me!!!!
I called back and she picked up the phone and hung up.
I called several times and she either didn't answer, immediately put me on hold, and or just picked up and hung up.
The end result was that I was left stranded in Vancouver, away from family for the entire Easter weekend. All other rental cars were booked and or too expensive for me.
21 Apr 2017
Great! Will rent again
Pros: Cheap prices, easy drop off. Had a small chip in windshield from highway driving- covered by full insurance thankfully
Cons: Pickup Thursday before long weekend took forever. Car seats were stained and gross.
15 Jun 2017
Pros: Went there and was told there's no car available even though I had a confirmed reservation!!!!! Horrible worst experience everrrr. Missed a wedding because of your company. Complete fraud!!!!
11 Jul 2017
Great customer service
Pros: Despite all the negative reviews from other customers, I find my experience with thrifty car rental smooth, I had to wait a bit for my rental car, but the agent was courteous enough to extend three hours on my return time, so I'm very pleased with their service!
Pros: The SUV performed fantastic all the way to Kelowna,
Perfect vehicle for our trip through the mountains
25 Apr 2017
A LOT OF WORK
Pros: The price was great.
Cons: Finding the Enterprise counter among the multitude of car dealerships was onerous and time consuming, both coming and going. The car jerked when starting from a dead stop and was generally sluggish. Returned the car after closing, so have no bill as yet.
Cons: You booked the wrong city and then I couldn't get a car
9 May 2017
Cons: My car was scheduled for 6pm. I didn't realize that they close at 6 as well, by the time I got there for a pickup, they were closed. I delayed my trip until next morning. When I got to Hertz for pickup in the morning, they didn't put any effort into getting me a car instead told me very rudely that they are sold out.
7 May 2016
Did not get my rental car at all
Pros: None other than the price, but i did not get to have this rental car it at all
Cons: There was no car availabl at all; was rudely told to call back to check if there will be car available later that day which I did not bother