Cons: changed the place I pick the car without any notification. I could not pick the car at the airport so waste of time and my money
19 Apr 2017
They shafted me! I never received a car. Cust service was the worst!
DO NOT CHOOSE THIS RENTAL LOCATION.
IT'S A SCAM
This specific Thrifty location should be black listed.
I called them by phone to let them know I was going to be 20 minutes late.
They told me my car wasn't there, but it WOULD be at 3pm (3h late).
Fine with me.
I called back at 2:30 to verify my car was there.
This is where the Thrifty representative was horrible! I was informed that there were no cars for me. I asked how can this be, I have a confirmed reservation. She said all the cars were rented in the morning. I inquired about brining in a car from another location but she insisted there were no cars available. We went back and forth. I was firm, but not once did I raise my voice, swear, or sound aggressive. I was just trying to find a way to get a car because I needed it to go visit my family for the Easter long weekend!
Eventually she hung up on me!!!!
I called back and she picked up the phone and hung up.
I called several times and she either didn't answer, immediately put me on hold, and or just picked up and hung up.
The end result was that I was left stranded in Vancouver, away from family for the entire Easter weekend. All other rental cars were booked and or too expensive for me.
21 Apr 2017
Great! Will rent again
Pros: Cheap prices, easy drop off. Had a small chip in windshield from highway driving- covered by full insurance thankfully
Cons: Pickup Thursday before long weekend took forever. Car seats were stained and gross.
Pros: They never said it was not refundable an refused to refund the moneywhen my plans changed the didn't even let me change the rental
4 Mar 2017
Amazing little rental agency
Pros: Staff was fantastic. Received advice on how to avoid extra insurance for US travel. Immediate upgrade to a kick butt Grand Cherokee. Pick up ride was late able to stay after closing hours. Wonderful experience