Cons: I couldn't rent the car as the person behind the counter was clearly computer illiterate, and frazzled that I was there to pick up a rental car! She couldn't follow simple instructions from her manager over the phone to complete the rental transaction and I had to go online through budget's website directly to rent the car!
The service was also very slow and of poor quality, maybe Budget needs to clean house!
2 May 2016
Wrong pickup location
Pros: Nothing, I wasnt able to get the car.
Cons: The car was not at the airport I put in for pickup. I ordered the car from SRQ airport in the search box. The rental location was in the middle of Sarasota, I could not get the car.
12 May 2016
Kayak didn't state off site rental
Pros: The deal seemed great. I put in my pick up airport and drop off airport and got a good price.
Cons: The pick up location was 15 miles away. I had to Uber there only to find out they closed. I had to borrow a car for the weekend. Budget said they couldn't help me until Monday when their manager got in. The manager said they couldn't help because I booked through Kayak. Looking at the paperwork it didn't state off site rental.
9 Jan 2017
Cons: I was not informed that the pickup locations was only open until 2 pm. I had arranged for a 2 p.m. Pickup and arrived at 2:20 only to be locked out and unable to get my rental.
21 Mar 2017
Car was not available
Cons: When I went to the counter I was told I didn't have a car with them. When I got through to another budget office I was told the opposite and that they were mistaken at the airport counter. At that time there was a long line. I had my husband book another car on his computer. it cost me time and money which I did not appreciate
14 Nov 2015
Pros: Again, everything went quickly and efficiently. Everyone very friendly.
12 Jul 2016
Pros: Very convenient drop off
Cons: Should be a less expensive option for a 2 hour rental
30 Nov 2016
WHAT A VALUE
Pros: Because they needed cars moved to the Miami area, I paid $15 for a day car rental from Venice to Boca. Make sure to use Kayak to check for these very low rates!!!!
6 Dec 2016
Pros: Super friendly woman at drop off in Venice. Zero complications.
Pros: Brand new car with lots of extra features...
10 Jan 2017
Cons: I had a 9 am pick up time. I was dropped off at Avis promptly at 9 am. The attendant was 20 minutes late opening the office door. I stood in the 37 degree weather waiting for him. There was no apology for his lateness. He was not knowledgeable about the vehicle as I wanted to upgrade from an economy car to a car with all wheel drive or 4 wheel drive and he knew nothing. He told me to walk around the lot and look for myself. When I finally got my car I got on the road. Somewhere in North Carolina the tire pressure light came on. I called Avis and they gave me a number to call when I called the office was closed. I drive home about 300 miles with the warning light on which made me super nervous and very very uncomfortable.
7 Apr 2016
Pros: For alow budget car the Hyundai was pretty good.
Cons: The price in Sarasota was expensive.
7 Apr 2016
Pickup was 9 miles from the airport
Pros: Was not the regular on site rental location. Stood in line at the counter for 20min to find out it was actually at a tiny off site satellite office. Cost me a $35 taxi ride to get the car snd another $25 to allow me to drop it off at the airport upon return.