Cons: It's not clear when you book that this is not the airport office.... they are a franchise so the airport place won't take any reservations made for the Airport Road office (yes, really confusing).
Made it a bit later than the reservation time and the Airport Road place was already closed so the airport office didn't grant the reservation or the price...
Ended up making another reservation on site with Alamo....
10 Feb 2016
Staff isn't very helpful
Cons: I couldn't rent the car as the person behind the counter was clearly computer illiterate, and frazzled that I was there to pick up a rental car! She couldn't follow simple instructions from her manager over the phone to complete the rental transaction and I had to go online through budget's website directly to rent the car!
The service was also very slow and of poor quality, maybe Budget needs to clean house!
2 May 2016
Wrong pickup location
Pros: Nothing, I wasnt able to get the car.
Cons: The car was not at the airport I put in for pickup. I ordered the car from SRQ airport in the search box. The rental location was in the middle of Sarasota, I could not get the car.
12 May 2016
Kayak didn't state off site rental
Pros: The deal seemed great. I put in my pick up airport and drop off airport and got a good price.
Cons: The pick up location was 15 miles away. I had to Uber there only to find out they closed. I had to borrow a car for the weekend. Budget said they couldn't help me until Monday when their manager got in. The manager said they couldn't help because I booked through Kayak. Looking at the paperwork it didn't state off site rental.
9 Jan 2017
Cons: I was not informed that the pickup locations was only open until 2 pm. I had arranged for a 2 p.m. Pickup and arrived at 2:20 only to be locked out and unable to get my rental.
21 Mar 2017
Car was not available
Cons: When I went to the counter I was told I didn't have a car with them. When I got through to another budget office I was told the opposite and that they were mistaken at the airport counter. At that time there was a long line. I had my husband book another car on his computer. it cost me time and money which I did not appreciate
3 Apr 2017
Rental site was closed!
Cons: When we arrived at the Sarasota Airport on a Sunday, the Budget Rental car site that we had the agreement with was closed. It is an off-airport site. We had to rent from the Budget site at the airport. That cost us $300 more for the 2 week rental!
23 Apr 2017
Worst customer service
Pros: Clean car
Cons: Extremely rude and unhelpful staff at 3 separate points of interaction during our rental process.
28 May 2017
Pros: Price was great. Convenient pick up and drop off. Had a charge that didn't coincide with our rental and they removed and gave us a credit. Happy to get the size car we wanted for a great price!
Cons: Interior of car was sandy and lots of dog hair. Had to clean it before use and wipe down the interior for dust.
5 Jul 2017
Excellent team and service!
Pros: The staff was friendly and quickly helped us get our rental car. We will use this location again!
Pros: Brand new car with lots of extra features...
10 Jan 2017
Cons: I had a 9 am pick up time. I was dropped off at Avis promptly at 9 am. The attendant was 20 minutes late opening the office door. I stood in the 37 degree weather waiting for him. There was no apology for his lateness. He was not knowledgeable about the vehicle as I wanted to upgrade from an economy car to a car with all wheel drive or 4 wheel drive and he knew nothing. He told me to walk around the lot and look for myself. When I finally got my car I got on the road. Somewhere in North Carolina the tire pressure light came on. I called Avis and they gave me a number to call when I called the office was closed. I drive home about 300 miles with the warning light on which made me super nervous and very very uncomfortable.
7 Apr 2016
Pros: For alow budget car the Hyundai was pretty good.
Cons: The price in Sarasota was expensive.
7 Apr 2016
Pickup was 9 miles from the airport
Pros: Was not the regular on site rental location. Stood in line at the counter for 20min to find out it was actually at a tiny off site satellite office. Cost me a $35 taxi ride to get the car snd another $25 to allow me to drop it off at the airport upon return.
Cons: What I just said
3 Jun 2016
Cons: ENDED UP WITH SMOKER WIFE UPSET
12 Jun 2016
Pros: No hassles, friendly service, easy car.
5 Apr 2017
got a fabulous car!
Cons: I wish the confirmation was more clear that the pick up location was not the airport.
Pros: This was my first time using kayak, I was a bit nervous. Everything went so smoothly I don't know why i never used it before. Prices were great and service was excellent.
9 Nov 2017
Cons: Flew into Florida to buy a truck. The truck broke down and we were stranded at the repair shop with more business to do before we left. We needed a rental car for a day. Hertz didn’t have any drivers that could come pick us up. Enterprise said we had to have a LOCAL drivers license, and that the credit card couldn’t be tied to my bank account. Avis (online and reservation phone number said they were sold out of cars. We called the local Avis office directly and they did, in fact, have inventory to rent. Terms from Enterprise (local drivers license and credit card requirements) need to be made just as clear as minimum age and insurance when you make a reservation. Wasted A TON of time.
29 Mar 2017
Pros: Pick up and drop off with ease
Cons: Car was a little smaller then I thought it would be