Pros: Great location for car rental from CT or NYC train. Super nice people renting clean cars . Gas close by for refueling. Seconds to interstate. Great prices! Nothing could be better.
24 Jul 2016
Pros: i rented this car in the White plains city office. I needed to bring it back it on a Sunday late afternoon after office hours.So they allowed me to return it at the airport for a small fee. This made the whole experience so convenient , hassle free.
I really appreciated it the policy.
The entire process was pleasant, efficient. Maybe cause its a small airport.
The car overall was a good value.
Cons: The key ring sucked. the little id tag kept falling off the key itself. That was a pain.
6 Sep 2016
Pros: We thought we were getting a Ford Focus with more room. The car we got was cramped.
12 Sep 2016
Pros: Everyone were very professional.
8 Feb 2017
Pros: Pickup and drop off was fast and easy. Beauty was warm, friendly and efficient. A perfect trifecta of customer service. I will be back
17 Apr 2017
Pros: Car was clean. the pick up and drop-off was easy.
Cons: I did not find the JPS in the car save, because people can break it.
Pros: Our rental agent at the White Plains Airport was very friendly and helpful. She upgraded our car just to be nice which was great! Returning the car was easy and the agents were fun and had a good sense of humor which always puts a smile on your face. Great deal for the money!
14 Nov 2016
Pros: Everyone and everything was perfect!!
28 Nov 2016
Quoted price extremely innaccurate
Cons: Price ended up twice what I was quoted
6 Dec 2016
Great Customer Care!
Pros: I was respected, and valued by the Alamo reps.
Cons: Nothing I can think of at this time.
22 Jan 2017
Quick and easy
Pros: The entire process was quick and easy...the staff inside the airport and in the lot were friendly and courteous. The car was zippy and cute. Wouldn't hesitate to rent from there again.
20 Feb 2017
Pros: Upgraded to a Camry
In and out service, no line no wait
price was less than half of competitors.
28 Feb 2017
The best rental experience
Pros: The person at the desk was extremely helpful and kind. Then, when I went outside to get the car, someone had pulled it out of its spot and was waiting for me. They also offered to help with my bags, phone pairing, and navigation.
Cons: They didn't adjust my drop-off time when I picked up the car later than planned.
8 May 2017
Pros: The counter person was excellent. She had a great attitude and was very helpful. I booked in advance and it was a very easy and quick process to get the car.
Pros: Was a quick in and out at pick up and drop off--very friendly too.
19 Sep 2016
Pickup was the only problem
Cons: Car was not available at the reserved location; had to take a taxi to go to another branch to get my car there. No advance notice to me, although the problem was apparently known to the staff.
All the rest was ok, though; once I sat in the car, it was a good experience.
29 Sep 2016
Pros: Car was clean
Cons: Somehow had wrong facility, not airport even though I used the airport code. Had to pay almost triple for a minivan that had HORRIBLE gas mileage by 1/3 compared to my expected rental.
3 Apr 2017
Enterprise is great
Pros: The order from kayak said compact SUV, enterprise upgraded to premium. We really liked it.
Cons: The orde we reserved was SUV in kayak. However, enterprise showed as compact SUV. This is not great.
27 Oct 2016
Easy return (I hope)
Pros: Enterprise not open when I returned car at 6am. But it was very easy to return key inside terminal at White Plains airport.
Pros: Got to counter at 11:15 for 12 noon rental, 45 minutes early for pickup. Yet as I was signing for car,?i realized my rate had gone up. She told me it was because she was charging me an extra hour for pickup. She didn't mention that I was early, nor ask if I wanted to drop off at same time or if I'd be returning at 11:15 on Sunday. Just tacked on extra. when I asked about it, she and the other agent at the counter both had a huge attitude attack and became incredibly snippy.
They were very slow and disorganized and seemed confused about where my car was. I finally got out to parking lot and was pulling out, when the parking lot agent ran after me waving frantically. I stopped and he said "They want you to come back into counter". I told him I was late and asked what the problem was. He said "Theh gave you the wrong car and they need you to bring the keys back to them." The parking lot guy apologized...I told him they needed to get their butts up (sorry), and bring the keys out to ME quickly so that I might be on my way! 10 minutes later, the counter agent strolled out and gave my car to another customer and then made me unload and carry my own bags to another car (essentially the SAME car/diff color)! Seriously rude. Not sure I ever want to rent from you guys at HPN again!
Cons: Disorganization and ATTITUDE
Next to zero customer service.
6 Jul 2016
Fast and convenient!
Pros: Easy check in. I was at the counter less than five minutes and in a car!
26 Aug 2016
Pros: White plains airport is an interesting one. The rental lot is quite far from the check in counter. After the first car reserved was a large SUV and I requested a small sedan, I had to walk back and forth between the lot and counter a few more times than wanted. The agent at the counter more than compensated my trouble and upgraded my car to a Mustang, and kept the same rate! Made it all worth it!
9 Jan 2017
Pros: Easy convenient and pick up tight outside terminal doors in parking lot