6.0 Good1 Feb 2021
Cons: The experience was not very good, the vehicle was not completely clean at the time of the pick up, it had a bad smell inside. In reference to the price for having exceeded the delivery time by 7 hours they charged me an additional day, I do not agree with this collection policy
2.0 Mediocre2 Jan 2021
Pros: Nothing, I arrived at the location via an Uber and they had no cars available for me to rent and the customer service at this location was extremely unprofessional.Cons: Ensure locations have rentals available, better customer service. also I chatted with your team who said she would have a supervisor call me back in 15 to 30 minutes and until this day not one person has called me back to confirm I have not been charged. Please look into my concerns and request
2.0 Mediocre29 Dec 2020
Pros: Nothing. Horrible experience.Cons: We arrived at the rental car pick up location 20 minutes before reservation and were notified that the cars were already sold even though we had the booking confirmation. The staff member was extremely rude, and laughed when stating that there was no way that we would be getting a car today even though I made the reservation over a week in advance.
2.0 Mediocre13 Dec 2020
Pros: Nothing, they had no cars available when I got dropped off by my uber. I need a full refund of my booking because you guys charged me without providing service. I left with no rental car. Please have someone contact me for my refundCons: Nothing, they had no cars available when I got dropped off by my uber. I need a full refund of my booking because you guys charged me without providing service. I left with no rental car
7.2 Good5 Aug 2020
Pros: The staff was nice and friendly. The vehicle was better than expected.Cons: The vehicle had both a nail in the front passenger side tire and another pin hole leak in the same tire. Noticed it when I got the car to my house from picking up, and after I had packed everything for a 3 hr trip. Had to patch the wheel and then replace it with the spare. Not the most fun way to spend several hours of a vacation. Seems like someone missed the maintenance of the tire.
2.0 Mediocre3 Jul 2019
Pros: Car was fine. Didn’t have any mechanical issue.Cons: The pick up did not explain how far was the drop off 30 miles. She said I could drop at any location when ask. She probably new and she did not warn me. Also the Sun Pass toll chip was given me a red light so it was not working after I was paying $4.00 to have the option.
2.0 Mediocre19 Jun 2017
Cons: Bad customer service
2.0 Mediocre22 May 2017
Cons: Everything seemed fine at first, got a better rate , but although options chosen were from Orlando international, counter said it was for a location downtown. Ended up costing approximately $50-$60 more than what we booked.
2.8 Mediocre22 Aug 2016
Worst experience ever renting a car.Pros: Nothing.Cons: I reserved a suburban a month in advance to be called 45 minutes from the time I was supposed to pick it up to be told they didn't have one and the company shipped a Ford Explorer to the location instead. Customer service is nearly non existent. After spending two hours on the phone with customer service I finally got in touch with the regional manager. He did get me a suburban 10 hours later. This ruined part of our family vacation because it was so late. The company then tried to charge me double what it cost originally because the entire rental agreement had to be recreated. Argued with the front desk at 10 pm that night when I had to be on the road at 4 AM the next morning. Finally got them to fix the price only to wake up the next morning and find the incorrect, double, price was still charged. I had my wife call while I was driving the next morning to fix it. Customer service kept trying to tell me it was a hold...REALLY??!!! For $2000 ish when the original was for just over a $1000?! After another 2 hours on the phone with them they finally released the hold and gave us our money back. Finally once we got home I had to take it in and again go argue with the front desk because of the incorrect price being charged on my card and I didn't want it popping back up after we turned it in. They assured me it was fixed and it was just the mistake of the agent who originally checked us out late that one night. Avis ruined our family vacation. We will never rent from them again. i gladly pay the extra that National charges. Stay far away from Avis! The other reviews about how horrible of a company they are are true! The incompetence of its employees is astounding and customer service cannot do anything for you. They read from a script and are like robots!
3.2 Mediocre23 Mar 2016
Beware of pickup locationPros: Both times I called Avis Customer Service the representatives I spoke with were very nice and were able to accommodate my needs. When I called about the bill they changed it to the right amount and credited my account within 2 business days. I had a high fuel charge, which was completely my fault, but still she cut the charge in half for me without me even asking.Cons: Let me start by saying I never write reviews, but I couldn’t resist given what happened to me. I booked my car with Avis through Kayak, 7 monthly in advance. I knew I was traveling during college spring break and wanted to get a decent rate. I flew into the Orlando airport, alone, and headed over to the Avis pick up garage. There, they told me that my reservation was not at the airport location, but another Avis in Orlando that was about 20 minutes away. They sent me down to the Avis costumer service saying they might be able to help me. The woman behind the counter didn’t even attempt to help, telling me its spring break, and they are booked, yet she said she could rent me a car for $600, when my reservation rate was $220 for a full size car. When I explained that I put in for a pickup at MCO, which is the airport code for Orlando airport, she told me that if they were sold out, then it might of automatically bumped me to another Orlando Avis. When I explained that I booked 7 MONTHS in advance she told me that its possible they were sold out that far out. So then I had to take a half hour, $45 cab ride to the Avis on East Colonial Drive in Orlando, which also looks to be a used car lot. There, the lady behind the counter was friendly, but was talking on the phone the entire time i was at the counter. She gives me keys to a Chevy Equinox, which looked really nice, I thought my luck was changing, not so! This Chevy was 1 of 3 rentals on the property, so my options were limited. The outside was completely dirty, which I was not bothered by. The car was un upgraded model, with leather and a sunroof, BUT the inside was completely discussing, the car had stains and crumbs everywhere. When the lady ask if the car was ok I told her it was dirty on the inside, she told me to just mark it on the form. So, threw out the week with the car, I called Avis to see if I could drop the car off at the Orlando airport location for no extra charge, which they were able to accommodate for me. I drop the car off with no problem, I’m handed a receipt , which I didn’t even look at right away because I had all my luggage and needed to go catch my flight. When I came home and did look at it, I noticed they charged my $440, which is literally double what my service agreement said.