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Water sports staff was not very helpful and we missed out on activities due to this.
We liked Riu, the staff was great and the facilities were good We were however, disappointed in the quality of the food and the evening shows were second rate
The pool and drinks are good. The beach is nice but not close to as nice as other beaches nearby. Most of the food is buffet only and extremely greasy. Even the non-buffet food is pre-prepared and not very good. They will not accommodate vegetarians. The beach is extremely rocky. Water activities are outsourced to another company, and doing anything requires reservations in advance and a walk away from the beach. Overall this is not a good value or experience as compared to staying in a non-all-inclusive somewhere else in Costa Rica with a better beach and eating out.
Breakfast and Lunch buffet offers a great variety and quality is good. A la carte restaurant was nice and service was good. Beautiful and well kept gardens. You have to book 24 hours in advanced for the special restaurants and for water activities (like using a kayak!) which is closed by 3pm. The pool area is loud and not very clean as MANY people seems to spend the whole time at the pool bar. Shows and night activities are poor.
Beautiful Resort/Food was excellent No gym
We liked everything about our stay. Our only disappointment was that we did not stay longer. The property was perfectly maintained, the food was excellent and the service was fantastic. We would definitely recommend this hotel to friends and family. Nice calm quiet beach and a beautiful large pool area. Perfect getaway! No complaints. Everything was perfect!
The grounds were impeccable. The staff was professional, amiable and well groomed. They treated every one like they owned the Casa Conde Del Mar.
Our kitchen had only a hot plate and no hot water coming in out of the faucet--no water at all so it wasn't connected. We had to boil water to wash dishes. There were bugs everywhere because the place was pretty much wide open to the outdoors. There was in fact a birds nest in the kitchen and feathers in the dish rack. AC only in the bedrooms and very little space or furniture to do anything else. The staff however was excellent. Big parties went on the the Spanish speaking staff had entertainment going all the time for the children, which sounded like they were having a ball. I however was not.
Very clean and upgraded rooms, very quiet and peaceful. This is a great place for a tranquil stay.
The place is beatiful and nice There were many people using the pool who were not guests of the hotel, which caused me a bit of mistrust and insecurity.
Nice simple, elegant design. I liked our room with a balcony designed around a tree, and the room was very convenient. We had monkeys nearly every day all around us in the mornings and evenings and it was relatively quiet. Very relaxing and comfortable. Staff was very very nice. Great value for money, would come back if ever returning to north Guanacaste. Housekeeping was very late nearly each day, around 4pm. A bit later than would have liked. The hotel needs just a few simple touches to really amp it up - a simple potted cacti or flower on restaurant tables as well as a votive candle would significantly enhance the dining experience. Dinner quality was relatively poor, but breakfast was pretty good at a great value. After the first night we never ate in restaurant for lunch/dinner. Skimpy on coffee bags in room, had to ask for more.
thick lush beach towels, room cleanliness, room design, animal bridges, energy saving methods, staff, restaurant, beach front, lights at night, lush landscaping, service. The room is gorgeous and well taken care of, balcony, suites with living rooms. Honestly EVERYTHING was amazing....everything single detail I think this might be one of the top two places I've ever stayed. Example: We ordered room service. A guy came to the door with hot food, came in and upcapped the pop and set it up as if you were in restaurant plus brought bonus extra coffee for morning. This might be the most amazing customer service I have ever witness. I seriously could not believe it! Can't think of anything at all.