The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
Brand new plane lots of room the snack was very flavourful and enjoyable
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
Over 5 hour delay with minimal updates or ability to standby for alternative flights. During boarding and 1 hr+ wait for takeoff, seats were drenched w water from air conditioning condensation and always leftover crumbs on carpet and seats
Boarded early; and arrived home 40 mins early. After a long flight, it’s nice to be back home early. These flights have no amenities; no snacks. So need to bring your own
We had a delay, but thankfully I made it to my connection. Overall it went smooth
Late- that’s what United does best. Missed my connection, rebooked to a flight 17 hours later and had to spend $500 on a hotel. What did I get? A $15 meal voucher. What can you get in an airport for $15. I hate United so much.
Very friendly and helpful staff on board and United was excellent when I missed my onward flight due to the delay in London. Very well organised meant much less stress
Really hard landing... as in slammed into the runway then hit the brakes really hard ...
First time flying with UA and it was a great experience. Thank you
The boarding timing needs to be improved. The flight was delayed again because it took way too long to board. I was already exhausted from sleeping at the airport and spending all day there due to delay from my previous flight that connected in Chicago.
I could not get the wifi to work. But like the screen on the seats.
Flight on time. Excellent service in Premium Economy. Great food served and cleaned up promptly. Unfortunately the climate control was malfunctioning and it was very cold and felt a bit like camping. Cold helps with sleep though so not complaining too much. Slept well. It asks to rate "entertainment". I do not like any IFE, don't shove a big screen in my face—I have my own phone if I want it. So this will always get low ratings.
Rudest flight attendants ever, waited over 20 for light to be answered and it never was then tried to flag down an attendant who said someone else would come, just needed water to take some medicine Food bad
My entertainment unit kept locking up and had to be restarted multiple times. Also those commercials for Budapest and Ralph Laureen. Come on those were stuff only those who can afford the outrageous fees of first and business class would be interested in.. And the fact you have no military discount is not good either,
I was a Wheelchair Assist’ passenger on a London Heathrow to PHL flight yesterday. The process of getting me and my carry-on bag from the ticket counter to the gate was not good at all. It was the worst in my 5 years of experience using this service offered by American. The Philadelphia ‘Wheelchair Assist’ service was, and always has been Excellent! Not so at Heathrow. I was handed off to three different wheelchair drivers; had to sit in a very dingy holding area for 30 minutes while waiting for our gate change announcement; got crammed into a overloaded service vehicle to take me from the holding area to the gate ; was dumped at the end of the line of already-boarding passengers with my heavy carryon and no one helped me up the ramp way at the gate to board the plane. Overall it was a miserable experience!
Flying since the 1970's and this flight had the most enjoyable food not the take it of leave it chicken or pasta selection. A380 superb
Crew was nice, aircraft dated, entertainment same. Internet is expensive and terribly slow. Food pretty bad
Horrible experience. Food was ridiculous, insufficient, and not appetizing at all. They served sugary granola bar for breakfast. Furthermore, my bags were delayed and delivered damaged and American made it impossible to file for damages. Furthermore, the flights were delayed causing unnecessary stress given the connecting flights. It was awful experience, would never want to fly American.
My table was broken so it made it difficult to eat the food during the service. I was also informed that my luggage did not make it with me to Phoenix. I live two hours away so this makes it even more stressful to try and arrange a time for pick up
Part of my stress and frustration was 50% with the TSA security. However. It is nearly impossible, if you are flying long-range and carrying luggage, to get through security and to the Gate before it closes. I was scheduled to fly out at approximately 12 and got hung up at TSA from 11:00-11:20. When I looked at the screen, the gate was already closing. I have to run to gate 24. Barely made it - all that to say you might consider lengthening the connection time by at least 30 mins.
Very hard to beat a British Airways international flight…the crews are always so amazing! One flight attendant that really stood out was Emma…she was very personable and accommodating with any request we had!!
The passport line was so long that many of us were concerned about missing our flight and some did. It would've helped if a AA representative had gone to the passport check-in sooner to advise that boarding was closing and those flying that were stuck back in the line, needed to come forward with apologies to others. An AA representative did do that but only after boarding had already closed. (They delayed take-off so that more who were running with carry-ons could get to the gate - especially stressful for older people!) Then to be crammed into a seat with barely enough leg room for a thin woman, 5'7", like me, much less for a taller, bigger person was not comfortable, especially if the person in front decided to lean back. Crew was fine, food and entertainment also.
Crew attitude and attentiveness. Comfort of the seats. Entertainment options.
Flight was delayed twice which made our arrival extremely late (actually into next day). Not an easy travel. But when we requested assistance for boarding we were really impressed with how they helped us! Strongly praise their assistance.
Purchased a direct flight which air Canada then sold to Aeroméxico. Flight went from 6.5hr direct to 12 hr with 3 hour layover.
We travelled from London to Halifax. Customer service was excellent.fron the day we booked until arriving. The gate was only a short frombthe waiting area and walk Boarding was efficiently handled and plane took off on time. The service on the plane was very good. Fool an acceptable drandard Only downside was that the legroom was tight for anybody just over 6ft tall and am usually able to travel without difficulty. I will definitely fly with Air Canada again but next time pay for extr space.
Was disappointed when landing in Canada was made to wait for over 1 hour with several other parents and babies for our strollers . The expectation was that the gate checked strollers would be there when exiting aircraft. This was not the case we were told to walk to a point and wait for them . After being left there and not being updated we were met with very hostile and rude air canada staff . There where no apologies or understanding even though all the children where very uncomfortable and the parents very frustrated as you can imagine . Instead the air canada staff at the airport where very rude and made an already frustrating situation much worse instead of trying to assure the parents that that were making effort to fix the situation. One gentleman in particular was very rude to some parents telling them to move when they were simply seeking information. He made the other parents including myself feel very uncomfortable. He also told a gentleman he was capturing images of everyones boarding pass when this was untrue as he was only taking a photo of the gentleman pass which was strange.
Extremely disappointing. My original Denver–Vancouver–Bangkok itinerary was cancelled due to a crewing issue. I was not proactively supported and had to drive back home after already reaching the airport. Communication was poor throughout, and attempts to contact customer service resulted in being on hold for nearly three hours without reaching anyone. Instead of being rebooked on the same direct routing the following day, I was rerouted onto a much longer itinerary via multiple cities and airlines, which resulted in arriving approximately 30 hours later than scheduled. At Denver airport, there was no visible Air Canada representative available to properly assist. Ground staff offered no real support beyond directing passengers to a phone number. There was no clear communication, no ownership, and no meaningful customer care during a major disruption. The final journey involved three flights instead of the original two, significantly increasing travel time and stress. Overall, the handling of the cancellation and lack of customer support was unacceptable. What could have been better? Clear communication during the cancellation Accessible customer service (phone support that actually answers) Proper in-person assistance at the airport Rebooking onto a comparable routing rather than a significantly longer one
It was good, seating was a little tight apart from that all was well.
I liked the flight but the check in was horrendous. I have booked with you before but not ever had to pay extra for luggage, it was not clear on booking, I didn't know there was different categories of economy that meant different allowances. So was alarmed when we had to pay a further £120 at the check-in at a point of not changing.
I wish they gave the earphones earlier rather than when we are already in flight.
Very nice staff members are very nice and friendly helpful
Could have used more leg room for “business class” which is basically coach with a middle seat blocked. Crew was friendly, attentive. Zero entertainment.
Generally okay. Disappointing compared to some of their competitors. My seat hadn’t been cleaned properly which was upsetting
Seats not as comfortable as I had hoped. Food was very nice, service was fine. Entertainment options very nice. Had thought the premium economy was a more plus 2-3-2 layout but it was a 2-4-2 with seats not as wide as I had expected.
I flew four flights on British Airways within two weeks. I was unable to download the boarding pass to my phone for any of the four flights. I could check-in for my flight but the system would not give me boarding pass. I tried multiple ways and multiple times. I discovered many other passengers also had the same issue with their boarding passes. No explanation or acknowledgement by BA.
The crew and flight was fine and enjoyable…unfortunately, when I arrived to Bari and received my checked luggage(that I bought for this first trip to Europe), one of bags had a huge dent in it and the other had a completely damaged/broken wheel that made it very difficult to travel the rest of my time in Italy. Very disappointing and frustrating!
The plane was a long way from departure lounge. The plane looked tired but got us there.
Lovely big plane. Excellent take off and landing. Cabin crew were so nice. Flight in time no delays
Because our ABZ-LHR flight was cancelled by BA for reasons they refuse to tell us--not weather--we did not make this flight and were booked on the following day. BA offered no assistance to us on the phone or in the airport, and we had to find a hotel at Heathrow on our own.
BA Canceled this flight and put us on a flight leaving Aberdeen at 8:00 PM, delaying our return to the states by a full day. The cancellation caused us expenses in both Aberdeen and London and BA was completely unhelpful on the phone and at the airport.
Horrible - flight was delayed by 6 hours - we boarded, were made to de-board due some technical fault; aircraft changed; special meals request on new flight - all went awry. Landed in Dulles airport; breezed thru immigration; as Business Class passengers or baggage was delivered almost 90 minutes after landing; air tags indicated the bags were just near the carousel but the unhelpful BA staff - Maria and Ghina refused to give any update - palming it off on some imaginary invisible “manager” despite air tags evidence showing it right there. So about 50-60 passengers waiting and getting infuriatingly impatient for their bags coz one container was not delivered. Finally after much argument by some other passengers Maria condescended to go to the “ramp” and within 5 minutes the baggage was delivered miraculously. Question is why couldn’t she have done it one hour earlier ? Poor poor experience once again on Business Class BA.
