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The hotel personnel was really helpful in finding our way in Copenhagen, the rooms are splendid (superior room) and it was very quiet although there were fully booked during the week
the restrorant patio the so called superior double room is situated on the 4th ! floor without an elevator! it is just after the construction so it's absolutely unacceptable because of the smell of construction materials .I refused to stay in such room,they offered me another one saying it is the ordinary( not superior).There were so small windows that there was very stuffy there.Some strange staircase lead from the roof directly to the window! and when I was checking out next morning the reception stuff (the other one) claimed that it was also SUPERIOR room!
The stuff are very helpful The breakfast finished early
The quality of the bedroom did not match that of the public areas.
Hotel is quite nice but with confusing layout in numerous houses. After you learn where your room is and what elevator goes there it gets better.Room was nice and the staff friendly and helpful.
Extremely good value for price. Very nice setting. Extremely comfortable bed. Nicely decorated room with a big window. Entrance to the spa is free for the hotel guests: you can access the jacuzzi, the sauna and the steam bath (remember to bring along a swimming suit). Easy and fast connection to the airport by metro (Norreport station): 15 minutes metro ride plus max 10 minutes walking. Centrally located. Staff very helpful. We booked a 'small' double room. I have a light sleep so I personally prefer when the actual bedroom is 'isolated' from the corridor with a little entrance rather that having just a door separating your bed from the outside. Given the general high standards of the hotel, I was expecting the room to be a bit bigger and more isolated. Anyway I wasn't really disturbed while sleeping so I found it still a very comfortable room. Maybe the carpet on the hallway did the trick and probably the hotel guests were very respectful too ;) Finally: don't use the bar as a fridge to store your own food. An electronic system will detect you're messing around so it's advisable you read the instructions upfront or that you ask information at the recepti
Appreciate quick change of room when found toilet leaked. Very nice breakfast and attention during same
location, staff My room was a little tired decor - wise
Elegance and kindness is what you'll find at this hotel, and in beautiful Copenhagen. No barrier between shower and bathroom except a curtain. Otherwise all fantastic.
Were very helpful when I lost a credit card prior to my arrival. Until check-in provided storage for bags, a local map and helpful advice.
The upgrade for we received.
the aesthetics and the room design and decoration; breakfast was also good. cold atmosphere and staff; too expensive for what it offerred; unpleasant condition statement "we do not accomodate children"
it was really dirty everything, the otel needs a remodelation urgently!!!!!
The room design was very funny and quirky
good central location, funky vibe to the hotel, enjoyed the breakfasts in lobby, room was quiet and comfortable with a fun theme.
Location, design, atmosphere This isn't really a dislike, just be aware the smaller rooms are REALLY small, if this is an issue, opt for one size larger
hotel staff; food; gromit;-) rooms to dark; not enough lighting; drain clogged
very friendly staff, nice design of the lobby, nice breakfast and perfect location, especially for gay travellers - all gay bars etc are very very close i did not find air conditioning in the room which was not a problem when i was staying (in november) but could be if u stay in summer and it is hot.
I liked the fact that each room is different and unique. The breakfast's great and the people there are quite cool ! I didn't enjoy the fact that there was a wide line of dust about 2 cm thick between the bed and the wall. They should just move the bed and hoover there once in a while.
We received an email prior to checking in asking what time we would arrive . We explained 10 am due to leaving cruise ship they said no problem we will have your room ready . When we arrived they had no knowledge of letter and no room until late afternoon and a lobby full of people. They asked if they could put us in another hotel. We agreed. The location was not nearly as good . They double charged us for a room. It was hot . No hvac on top floor. Very dirty carpets and furniture. No wake up call as requested .
Possibility to hire a bike low seats at breakfast
breakfast was excellent, and the hotel was very stylish. The room was noisy, even with the windows open. And stuffy with them closed. On my last night there was a large group of drunken people outside my door until about 3 a.m., and no-one on reception to whom I could complain. It was awful. They were apologetic the next day, and gave me a small discount, but that really didn't make up for the very bad night. Also, despite the friendly website which explained that if there were rooms available I could view them before I chose one in which to stay, the person on reception when I arrived was not interested in doing this for me.
Proximity to the city centre, and pleasant quarter, a lolt of young people from all around the world. We are 60+ old & approaching retiremment but but are quite young in health & spirit. may be this hotel is not that good for most pepole of our age.
location I did book a meeting room, + coffie, water and soft drinks,by tel.con. to your confference/even dept. and gave my name and reservation number at your hotel. And asked for a confirmaton by email. I received no email and t the point of need, this meeting room reservation was not in your books.
the location and comfort for that level of price I would expect a better level of acoustical insulation
Easy walking to all sites, located on the pedestrian area... The Stroget, close to the metro too. Wonderful coffee shops all around, and a running sushi place too.
Great central location. Sexy Building. Great Restaurant and bar. Comfortable beds, duvets very soft. Well stocked mini bar. Room a bit tired. Wardrobe space tiny. Bathroom had mould stuck in silicone around bath, and plug was closed with dirty water sitting in basin. Bathroom amenities not what they were four years ago. Ren products have been replaced with something cheaper and less desirable.
Its location in the city center.Good breakfast Although the booking was for 2 nights, we were expected for only one night and so we were obliged to wait at the desk. Taking into account the price/night of the room : wardrobe too much small and closed by a curtain! Bathroom size not in adequation with the room size; no shower protection. 90's vintageTV-set ; poor number of TV-channels. In conclusion, very poor value for money.
Central location close to pedestrian area in city center. Quiet room (5th floor, not towards road) with good noise isolation within building. Wanna-be design (awkward mixture of cheap parquet and modern dark brown furniture). Small room. No water bottles offered. Room wasn't cleaned after being out 9:00-14:00.
Polite staff. Poor equipment and expensive everything.
Room546 was great. Huge space and huge bathroom. Windows looking out to clock tower. Service was very good. It was slightly expensive but for weekend birthday celebration it was great.
Their obvious policy to keep their guest satisfied no matter what. Their staff was excellent and polite. They fully met my demands and solved the issues I was not happy with. We ended up in a better room thanks to the hospitality manager Mr. Henrik Carlsson. I was very happy with how he solved my complaints! The staff totally met my ideas of people who work at a 5 star hotel. Even the room service was always punctual. Then the mattresses were very good and their balkony excellent! The room I got in the beginning was not clean. Then there was very little space to hang up your clothes and only 1 chair to sit comfortably in a medium room which should suit 2 persons well. The medium room was actually much smaller than I had expected or was at least not comfortable to go around in. Then there was only space for one suitcase in storage space and the other suitcase just had to stand on the middle of the floor. They emphasize design but then you could hardly wash your hands in the bathroom sink because the faucet was too short. But these complaints are small in comparison of how welcome you felt at the hotel.
buisness and plessure no
Very convenient and the staff was wonderful
Internet is free throughout the hotel. Breakfast is good. Location is super. Hotel staff is friendly and helpful. Bathroom supplies are missing. I would recommend the hotel provides hair conditioner, shampoo, normal soap. All in one soap attached to the wall is not of a good quality. Superior rooms are good in terms of size, views.
Friendly staff Charges for late check out
the room is perfect and the service is very good,the location is not as good as we expected we got a bad expereince on payment,the old man made mistakes on payments,he deducated 1080DKKS moe from our credit card,and until now,we still busy on it
The place of the hotel and our room was splendid . Must be really lovely to have have drink at the cosy bar when it snows . We look forward to our next visit .
Incredibly friendly staff and great breakfast buffet. Location was great next to city hall, pedestrian mall and easy access to Metro and Train (to airport) Gym was closed
Central location, very clean, friendly staff.
Facilities and staff friendliness much improved since my previous stay last year. Great rooms, bar catering and general service. Free WiFi is perfect for business.
Renovated room, good restaurant. No parking on building.
The location in the heart of the city The worn out carpets
The location was perfect, next to the pedestrian shopping street. Our room was spacious and nice, something that was really important for us since we had our baby daughter with us. But as far as I know not all rooms of this hotel are spacious. Breakfast was OK. Generally we were really satisfied from the hotel selection.
The breakfast was very good. The bed was excellent and I also liked the design. Very many nice design features throughout the hotel and in the room. A smell of fresh paint in the room. I believe the closet has been recently repainted.
Room was a decent size, good location and staff were helpful Breakfast choice was limited, evening buffet was not to our taste
The proximity of the church bells... every hour, quarter hour, and half hour -at least we knew what time it was! Fortunately it stopped at midnight and re started at 8am. Pity for us we were staying here to lounge in bed all day and sleep/relax after a very long work period with no breaks. Also, there was no room service available, which didn't bode well with our plans of being super lazy. If you were here to sight see and do normal tourist things then it was fine. The hinges on the bathroom door are extremely noisy/squeeky/grinding, the guy at the desk said yes they were aware of the problem but there was nothing that they could do... so we wedged the door open with my shoes.
Hip and trendy designer atmosphere and friendly staff. Good evening buffet is a good alternative to expensive restaurants. The rooms (especially the single rooms) are rather small and hence inconvenient for a stay of more than 2 or 3 days.
The facilities such as free evening buffet and free coffee & Tea all day are very much appreciated as also the fact that Wifi is free of charge in the hotel. Very convenient central location, nice to go out and explore without having to take a taxi or public transport. Despite having booked a double room for single-use, I was clearly given a single room, which is fine for just one night, but a bit cramped for a longer stay. The rooms are fashionably furbished but the depth of the cupboard isn't sufficient; one can't lay a shirt on the plank not in the length and not even in the width.
Room was very nice, new furniture, excellent breakfast, location - excelent. -------------------------
Location and "laid back" facilities and staff The room would be too small for anything other than one or two nights
Location location location. By far the best part. Complimentary breakfast was very good. It's more than just cereal and hard-boiled eggs. you get a range of meats, eggs, a good coffee machine, fruits, yogurt, etc. Very nice. Super friendly and helpful staff. Rooms are incredibly small. I guess this is normal for Copenhagen, but still. I had to get a "Double" bed room after the Singles were sold out, paying a decent amount more, and was surprised at how small the room was (can't imagine what a single would be like). Walls are then (but it is an old building) so you hear everything from your neighbor, as well as screams from Trivoli Gardens, as well as the nearby bell tower (kind of nice actually). In my opinion, not a good value for the money.
That breakfast and dinner was included and it had a relaxing environment,especially in the lobby area.
Location.. Room quite basic, but clean and relatively quiet. The elevator was only half-reliable and stopped a few times between floors. The keycards for the room were a bit tricky also for the elevator you had to try the key several times to make it work. I stayed one night and changed for a new keycard once, but it did not help much.The room was only available with an evening buffee which I did not really need as I had other plans - the "free" buffee seemed okey though, popular and crowded.
Location of the hotel and the facilities of the hotel
I like the location.
Location was premium. Central to everything. I found the staff very accommodating & friendly. There was an underlying unpleasant smell in the room. Couldn't tell what it was.
Great location, small but very comfortable rooms, excellent breakfast. Front desk staff were a bit brusque (on previous visits, they have been very friendly).
The location is superb. The breakfast was disappointing and we could not find a table due to too many persons were there at the same time. Nobody cared if You could find a seating and the tables were very slowly cleaned. Absolutely not satisfactory to that price.
facility and location the hotel was not in full capacity in low season. the room given to us was all the way in the back next to the dumpster with utilities view. When requested a different room with a more decent view, received the same response of having no other room in the same category and requested higher price for a different room. My reservation was not cheap, and i don't think is fair to be in an unpleasant room when the hotel has available capacity to make its guests´stay pleasant.
The hotel is very nice inside, the staff was friendly and relatively quick to serve you. The hotel was located right in the center of the city, so far everything is a short walk. The hotel appeared clean, it was beautifully decorated with fall decor when we stood there. The rooms themselves were clean with no odors or anything like that. Overall the hotel was a good experience. The hotel rooms were nice but they were a bit small. Our room faced a brick wall so there was no view, nada. When we got to the hotel at 4pm they told us that the room wasn't ready, which was annoying. Aside from that our experience at the hotel was pleasurable.
Shopping paradise starts just in 200 meters over the square. The room, even "executive", was tiny and did not feel like 22 m2. The hotel outside looks very dirty and falls out off beautiful square ensemble. Noise outside stops only at 1:00-5:00 at night.
Staff was wonderful, everybody spoke perfect English and were very helpful! Breakfast was worth the price. Would highly recommend it for location and staff! Rooms were a little smaller than we expected.
The breakfast :(
The hotel is close to the shopping streets and restaurants. The hotel also seems quite new, nice design, and rooms were clean and rather big. The hotel was just beside a busy street, with noise from ambulance and police all night. Windows were not sound proof, so it was difficult to get a good night sleep. Also there was a constant draft from the window so the room was constantly cold. Therefore I will never book here again.
I had low expectation as Copenhagen hotels are expensive and you don't get much for your money. We stayed at Square for $250/night including breakfast, wifi and taxes. Room was decent size for a European hotel. Breakfast buffet selection was sufficient. Location is central. Overall, I would stay at the hotel again.
Bed and air conditioner
very small room. I asked for a non smoking room but I recieved a very smelly room ... slept for 5 nights with my window wide open ... the breakfast was very good, but the room was too small, even the bathroom was very little. When taking a shower, the whole floor get wet, go no access to the toilet or your feet were wet ... The first day their wireless internet did not work, the days after it did luckely work.
Excellent Italian restaurant associated with the hotel. Reception staff very good A thick coating of dust on the upper portion of the window drapes in my room.(458)
It's a nice hotel with the typical Copenhagen small rooms. The place is clean and fairly central and quiet, somewhat on the expensive side to what you're getting.
The location, very near the city center. Although comfortable and nice, the rooms are small.
good located. nice staff. nice breakfast buffet. large room bad cleaning. curtain and hole in the floor instead of shower cabin. no fan.
Location: 2 blocks from 5A bus stop, Klimt & Caribbean cafe, Saturday Israelplads flea market, Botanical gardens, Miniatures store, Chinese store, Ice cream store, and half block from fresh food market & homemade samosas. Block party was the best time. Didn't get wake-up calls for 2 days, then problem got fixed with a new phone.
Comfortable, quiet, clean place to stay for a relatively good price.
Location in the Artists district and in a very quiet neighborhood . The showers are weird. Even by European standards. One flat floor in the bathroom with a drain for the shower water in the middle...don't go in with your socks on after a shower has been had...poor design in my opinion.
There seems to be aproblem with the WiFi system. I could not connect nor could my colleague. I had the same problem last year.
the room is small, no comfortable chair to sit on, no soap and shampoo in the shower (I was sure that those will be supplied and did not bring with me!).
Friendly staff, good and quiet location. The room was dusty, internet access never worked properly.
It was convenient, the staff very friendly and welcoming, comfortable beds and great breakfast I think the rooms could do with updating and the heating in the room wasn't very good
not enough electrical outlets
Location It's dirty. The interior was quite brilliant but it's rotten now. It's easy convert this hotel into 4-stars but nobody's care. If you mind of clearnesness this hotel is not for you.
The room was beautiful. I liked the dark-colured wood and the nice combination with green. Also nice with a bath tub. The staff was very helpful.
Nice hotel which is located close to main shopping street. Hotel staff were very friendly and helpful.
I can not tell you how much I detested my stay at Kong Frederik. It was dirty, worn down, overly heated with no way to cool the room down and the staff knew absolutely nothing about the city. I hate this hotel beyond words.
the hotel has just been taken over and most of the staff seemed a bit de- motivated.No more restaurant facilities-and it used to be one of the best restaurants in Copenhagen. rooms on street-side very noisy.
It was clean. Coffee and milk and cups in the big atrium ran out frequently.
service and excellent price
It cannot be that I pay for a 4star hotel and then I have nearly no space in the bathroom. In addition, I had to sleep in front of a disco club, having windows that are like 50years old (thus the noise goes through) and having no air conditioning when being forced to close the windows. All told, I had nearly no sleep and was damn angry.
Location is good but the Room is to small! Not worth it.
location and big room much street noise in room
Staff were friendly and attentive and the hotel worked well in its various offerings. Room was a little Spartan
Close to centre Poor noise insulation. Could hear noise from neighbouring rooms and room above.
The convenient location and the breakfast There was no air-conditioning and it was very noisy with the windows opened
Loved the retro feel of the furniture - so many nice 1950's chairs in the hotel. The front desk team were wonderful - really helpful with restaurant recommendations. Great location - easy walk from the train station and tivoli gardens.
The environment of the hotel, the danish decoration, the services, the location, confort, clean the staff. Not possible to rent a bike for half day or per hour.
very friendly receptionist; good breakfast noisy neighbors
nice place close to city center small room
Paied for double room and got a twin room. Really dissapointing!!
Great location and clean. Staff were very helpful in finding locations around the city and were always available. Close to good restaurants and shopping. Free Wi-Fi is a bonus! The beds are very very comfortable and there are nice new LCD screen TVs with several channels in English. Fairly pricey for what you get. Just don't be expecting the lap of luxury as this is not a very modern hotel. The "Family Room/Junior Suite" was pretty small comparatively for Continental Hotels but was comfortable enough for a few days. The shower in my friend's double room was just a shower head on the wall next to the toilet with a small door that separated the two on the wall...meaning there was no separation on the floor and it makes the whole bathroom wet.
Ideal Hotel for discovering Copenhagen. Quaint and adorable - it has that old-world mystique which works to its advantage - it is not an updated hotel but in this case it is a positive as it adds to the charm. Superb location - plus the hotel makes you feel like you are living like a local would - has a lovely look on the outside, cute courtyard, and outdoor terrace at the front on the wide sidewalk. I would definitely stay here again without hesitation. Bonus: free coffee in the morning offered at reception (better than having to make it yourself), complimentary glass of wine in the evening and free wifi in room. Note: I stayed in the standard room, these rooms are part of the hotel with the newer looking facade. Nothing negative to say, but if you are someone who requires a lavish washroom this is not the hotel for you - very tiny, shower is literally next to the toilet and sink - no separation. It worked for me, part of the 'experience'.
Cheap (for copenhagen) basic and clean, tourist hotspots within 20 walk. Room was small but then we did realise this before we booked.
Great location! Friendly staff. Cute little rooms with all the basics you need. Wine hour from 5-6 pm was a nice touch. Breakfast was delicious! Highly recommended. The shower is a typical European size and format which always turns into a wet mess, but that's probably more my fault because I'm not used to it.
renting a bike directly at the hotel. Breakfast.
location was great and so was the breakfast room was very tiny
Location was good. Breakfast was good. Rates were reasonable. Area too noisy. Rooms were extremely hot and a little musty. Free WI-FI didn't work most of the time. Elevator only holds 2 people.
excellent hotel staff room had no drawer space to unpack; no way to make tea in room
Very central an close to everything, nice free happy hour and staff was young and friendly but lack a little more experience The bathroom is extremely small, very common in Europe... but the water from the shower runs out of the bathroom and into the carpet. Not good. You are stepping into wet floor all the time.
Loved the view from our corner room. Carpet was old.
Location. Staff. Good breakfast. Carpets are worn, torn and stained.
Good location. Good breakfast Rooms were tiny. Bed was really small. The hotel lobby is updated but the rest of the hotel is old and dirty
The hotel was great. The staff friendly and very helpful. We were traveling with my aunt who is in a wherlchair, the hotel is aces sable and the staff really helped make our stay comfortable. Rooms are good size and very comfortable even with a wheelchair. Breakfast was good with a large assortment of items. Location was great since it is near Rosenburg gardens and the metro. We walked all over the city from here with the wheelchair ! It was all good.
Staff was helpful and friendly, choise of dishes for the breakfast was ok There was some strange smell in the room on the 4th floor and the sewage in the bath was not working properly
nearness to historic sites n/a
Like coming home in from the cold. Coffee and danish lovely.
Excellent tv Didn't have a weigh scale so I could weigh suitcases to prevent extra fine at airport for overweight bags. ($20 investment). Two wake-up calls never happened, and I nearly missed my flight home. The clerk on desk couldn't answer me who pays for my flight home if I miss it because of his errors? Lastly, I didn't at all appreciate the maid walking in on me just as I had got out of the shower, even though I repeatedly shouted stop, and she kept coming into the room. Undertrained, I guess.
Warm friendly atmosphere and comfortable room. Being at the front of the hotel, got a fair bit of noise from the street.
The staff was extremely helpful and very pleasant. They were always glad to provide information and recommendations for dining or attractions.
Great location, the room were large The room was a little tired
After the initial impression which was disappointing we found our stay to be pleasant. The beds were comfortable, breakfast was satisfying with a nice variety the location was good and the staff nice and helpful. The room and especially the bathroom could use some renovation
Fine hotel, nothing to complain about.