Overview

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Europa Gatwick Hotel & Spa

Balcombe Road, Crawley, RH10 7ZR, United Kingdom
+44 129 388 6666

£35+

Overall guest ratings

5.4/10 OK
Based on 3,324 reviews

Review highlights

  • 6.0
  • 4.4
  • 3.7
  • 3.0

Nearby

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    About

    Located in Maidenbower, this hotel is 0.5 mi (0.8 km) from Worth St. Nicholas' Church and within 3 mi (5 km) of Hawth Theatre and Tilgate Park. County Mall Shopping Centre and Crawley Town Hall are also within 3 mi (5 km).

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    Expedia

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Internet
    • Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business centre
    • Express check out
    • Cable or satellite TV
    • Free parking
    • Long-term parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    5.4 OK
    Based on 3,324 reviews
    • 6.0 "Location is acceptable."
    • 5.7 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      5.4 "54% said the reception staff was ok."
      5.8 "Bar service was average, according to 58%."
      6.3 "Only 63% found the restaurant service to be good."
    • 4.4 "Breakfast is below average."
      4.7 "53% said the breakfast was too expensive."
    • 3.7 "Disappointing food."
      4.7 "53% did not like what was on the menu."
      1.5 "The price was too high for 85%."
      1.0 "For 90%, the dining experience was not enjoyable."
      0.6 "Unclean dining area, according to 94%."
      2.5 "75% found the side dishes unedible."
      4.3 "57% did not enjoy the desserts."
      0.0 "100% said the pork dishes didn't taste good."
      1.7 "83% did not like the vegetable dishes."
    • 3.0 "Quite uncomfortable."
      2.8 "72% didn't like the uncomfortable beds."
      3.4 "66% said rooms were small."
      2.9 "71% thought it was too noisy."
      0.3 "Air conditioning was criticized by 97%."
    • 2.9 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      3.9 "For 61%, the lobby entrance was sub-standard."
      1.7 "83% thought the facilities needed updating."
      1.5 "85% didn't like the architecture."
      1.8 "82% were unhappy with the handicap accessible facilities."
      0.8 "92% complained about the elevator."
    • 2.4 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
      3.9 "For 61%, the lobby entrance was sub-standard."
      2.0 "80% didn't like the unstylish hotel."
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    Overall rating

    5.6 OK
    Based on 1,695 reviews
    • 6.4 "Location is acceptable."
    • 6.1 "Service is ok."
      6.5 "Only 65% found the staff to be friendly enough."
      5.8 "58% said the reception staff was ok."
      5.8 "Bar service was average, according to 58%."
    • 4.6 "Breakfast is below average."
      4.8 "52% said the breakfast was too expensive."
    • 4.4 "Disappointing food."
      0.9 "For 91%, the dining experience was not enjoyable."
      1.9 "The price was too high for 81%."
      0.5 "Unclean dining area, according to 95%."
    • 3.0 "Quite uncomfortable."
      3.0 "70% didn't like the uncomfortable beds."
      3.2 "68% said rooms were small."
      2.5 "75% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
    • 2.9 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      3.7 "For 63%, the lobby entrance was sub-standard."
      1.5 "85% didn't like the architecture."
      1.8 "82% thought the facilities needed updating."
      2.2 "78% were unhappy with the handicap accessible facilities."
    • 2.1 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
      1.9 "81% didn't like the unstylish hotel."
      3.7 "For 63%, the lobby entrance was sub-standard."
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    Overall rating

    5.3 OK
    Based on 631 reviews
    • 5.9 "Average value."
    • 5.9 "Location is acceptable."
    • 5.4 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
      5.1 "51% said the reception staff was ok."
    • 4.2 "Breakfast is below average."
    • 3.2 "Food is inedible."
      0.9 "For 91%, the dining experience was not enjoyable."
      4.4 "56% did not like what was on the menu."
      1.5 "The price was too high for 85%."
    • 3.0 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
    • 2.8 "Quite uncomfortable."
      2.5 "75% didn't like the uncomfortable beds."
      3.9 "61% said rooms were small."
      2.6 "74% thought it was too noisy."
      0.3 "Air conditioning was criticized by 97%."
    • 2.5 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
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    Overall rating

    3.5 Mediocre
    Based on 99 reviews
    • 6.8 "Average value."
    • 6.1 "Location is acceptable."
    • 5.5 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      5.5 "55% said the reception staff was ok."
    • 3.3 "Disappointing food."
    • 2.9 "Quite uncomfortable."
      2.9 "71% didn't like the uncomfortable beds."
    • 2.9 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
    • 2.8 "Horrible vibe."
    • 1.8 "Awful rooms."
      1.4 "86% said rooms were dirty."
      1.3 "87% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      0.9 "91% said the bathroom was dirty."
      2.9 "71% didn't like the uncomfortable beds."
      0.9 "91% found problems with the furniture."
      1.8 "82% had problems with the shower."
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    Overall rating

    5.5 OK
    Based on 897 reviews
    • 6.6 "Average value."
      5.2 "52% thought it was adequately priced."
    • 5.7 "Location is acceptable."
    • 5.5 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      5.6 "56% said the reception staff was ok."
      6.4 "Only 64% found the restaurant service to be good."
    • 4.0 "Breakfast is below average."
      3.9 "61% said the breakfast was too expensive."
    • 3.7 "Disappointing food."
      1.2 "For 88%, the dining experience was not enjoyable."
      4.5 "55% did not like what was on the menu."
    • 3.2 "Quite uncomfortable."
      2.8 "72% didn't like the uncomfortable beds."
      3.2 "68% thought it was too noisy."
      3.6 "64% said rooms were small."
    • 2.5 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      3.3 "For 67%, the lobby entrance was sub-standard."
      1.3 "87% didn't like the architecture."
      1.6 "84% thought the facilities needed updating."
    • 2.1 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
      3.3 "For 67%, the lobby entrance was sub-standard."
      2.2 "78% didn't like the unstylish hotel."
    View all review categories
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