Relaxed atmosphere and quiet. Good airport shuttle service and helpful staff. Evening meal service was not offered in the restuarant.
It was clean and comfortable and close to Airport
proximity to airport shuttle was ambiguous
It was clean and people were helpful. The doors make a lot of noise when tey are being closed. It would be great if there was a way from keeping them more quiet....
Friendly and easy to use. a) Thought the price was too high for the type of hotel and its brand. b) Bathroom could use some refurbishment.
The transportation from and to the airport was great. The breakfast wasn't up to my liking. I did not get tea to drink and there were no vegetables such as cucumber and tomatoes served.
The people at reception were extremely freindly and helpful the hotel advertises that it offers a hotel shuttle bus to the airport which is one of the main reasons I booked this hotel.However space was extremely limited and it could only accomodate 2 people each hour.This resulted in people booking the bus and therefore it was necessary and expensive to have to take a taxi to and from the airport.i feel this is false advertising and it was extremely frustrating to find this out when arriving at the hotel and have to incur unexpected expenses.
The people at reception were friendly and efficient. The hotel is run down. The TV and Internet were not working and could not be fixed while I was there. They charged 15 euros for parking and are located a long way from the airport in an area with ample parking. This extra charge is completely unreasonable.
Neat and efficient
I enjoyed the fact that I only stayed one night... Internet not working, TV not working, the phone wake up call rang one hour before the time set-up, but mainly I didn't enjoyed the fact that you could hear all sounds from the rooms next to mine.
The hotel is located in the town of Diegem,near the Brussels airport. The hotel is located about 500 meters up a slight hill from the Diegem train station. When arriving at the Diegem train station there is no public transportation, taxi service or shuttle to the hotel.
Closely located to the airport ,Thon offers free of charge very prompt and comfortable transfer to the hotel .The staff is very friendly and helpful.We would definitely reccomend it .
Clean room, shuttle to the airport on Monday, and they gave us adjoining rooms since we were traveling with our daughters. We got there on a weekend when their shuttle did not run. We had to take a taxi from the airport and a 5 minute ride cost us 20 euros. Also, they had no food available and the hotel is not near any restaurants etc unless you have a car. The breakfast was way too expensive 16 euros per person.
Pleasant small middle category hotel nearby Brussels airport. Rooms are small but pleasantly furnished and quiet providing excellent sleep comfort. Ample parking and park-sleep-and-fly arrangements possible with airport shuttle service. As it was a public holiday, the restaurant was closed! I had to find a restaurant in another hotel nearby in the pouring rain to get a bite to eat for dinner.
it was very clean and quiet, push Very isolated, use it if you are transiting through Brussels, the receptionist wanted to insult me more that to serve me, the man that serve me lated in in the evenin was much nicer. very cold attitude generally
close to airport cleaners kept entering my room before check out time
sleep When stepping out of the elevator, a direction sign with room numbers will be an improvement
Staff was very friendly and helpful, cared and really took interest. Great for resting between layover, quiet neighborhood. Limited shuttle service, had to take a local bus from the airport, fortunately covered with several lines.
Close to airport, shuttle service, very reasonably priced. Small, but clean and well-appointed room. Wifi was spotty. Shuttle doesn't run between 9:15 am and 6pm.
Quiet room with a comfy bed, modern,clean bathroom and tea making facilities. Didn't eat at the restaurant but the breakfast was pretty good. Free airport shuttle- we were picked up within 10 minutes of calling the hotel on our return. Good value compared with other hotels near the airport.
location, free airport shuttle, price, bad ventilation, smoke smell in the hallway of non smoking floor, no available room to exchange, even though staying 3 nights
Reception staff cleaners banging your door with vacuum. Restaurant staff very bad
indoor pool, jacuzzi nothing I did not like about this hotel
Great rooms and bigg parking place At the bar the sevices was not so good. Wait very (and I mean very) long time for they take my order. 2x
Nice rooms Barkeepers stimulate you not to have diner in the bar, but in the restaurant instead. But I prefer the bar because the restaurant is too quiet
Breakfast room is not always prepared at time
Non-smoking rooms, the free shuttle to the airport that ran on a regular basis, staff friendly...The only negative was the not included expensive breakfast, but I'd stay here again definitely Breakfast not included, but that's o.k. there were options at the airport.
Breakfast and bed were quite good Lack of slipper at room
convenience to airport Breakfast buffet
hotel staff are fiendly. facilities-i booked this hotel b'coz they got the facilites i really want but it out of servies.
Service was bad
Modern hotel, good service, good breakfast Breakfast started at 6.30. As it is business hotel, could start from 6.00
the spacious room the quality of the food in the restaurant was very poor
staff, rooms and atmosphere in the restaurant and bar the web site says it is just 9 km from Vilvoorde, but it was long time to get there by car
Wery nice, komfortable, good food and service, quaert hotel in centrum hectict city. We like it!
The rooms were very nice and comfortable
Free weekend parking in Hotel,Not far from city centre 2 min by car. The Breakfast cost 20 Euros, I chose this hotel to enjoy spa,not worth.There is no chairs to relax,there is no proper changing room.For 180 Euros You can find better 4 star hotel .
heating system in the room
There was no AirCondition.
Felt it was a 3 star hotel
The warm welcome from the receptionist when we arrived and checked in. The location. The rooms are to hot and there's no way to change that besides opening window. When I called reception the staff were neither helpfull nor polite. The restaurant staff could not handle the amount of guests.
very convenient location (North Station +close to underground). Very nice+ helpful staff. quite respectable+ spacious lobby, bar, etc. No fridge in the room. No iron. Room more like ***hotel.
Good location to the city Was not informed that our room would not have an air conditioning unit. It was 90 degrees in Brussels during our stay and they only provided us with two fans. It was extremely hot and very uncomfortable, when I filed a complaint they couldn't move our room until the very last night and only refunded me $25.
Staff, Breakfast buffet. No swimming pool etc
Excellent hotel at premium location for reasonable price
Good receptionist, clean room, nice facility, special price. Sauna room was not enough hot.
This is a modern, well appointed hotel, close to Brussels International Airport. Price was fair for a high quality room. Breakfast was not inlcuded.
Very good location. Very nice and helpful staff. no shuttle bus during weekends
The staff were friendly & eager to provide advice regarding places to visit, things to do, etc. Room was very nice & very clean. Breakfast was wonderful & had something for everyone...a lot of variety. We really enjoyed our stay. Loved that it's close to airport, but it was a little difficult to get to even using gps.
reserved for 3 people. amenities (bottled water/chocolate) for 1 was supplied. 28 euros for parking was ridiculous
The nice check in and very professional. The rooms are very nice and really all comfort for business people. The breakfast is really very good. Only paying to much for internetis a little bit not done. But for the rest was this a nice staying. payment of internet
Everything was excellent. Professional and friendly reception. Very nice and well furnished rooms. At 23:00 we had no chance to use the shuttle. It is a pitty but not a big problem.
The room was great--I was able to relax and rest well before a long flight the next day. No
The gym and sauna. The room was very comfortable. The food was not that impressive given the price for breakfast and dinner.
The hotel is conveniently located near Brussels airport. I stayed for one night waiting for my flight out of BRU. Overall it's a well-maintained property with spacious rooms and a very nice fitness center. I stayed on a Saturday night. It turns out that the hotel restaurant is closed on weekends. I either had to go to downtown Brussels (a 30 min commute) or order room service. I opted for the latter, which wasn't bad at all but I would have preferred to eat at the restaurant. There is also no shuttle to the airport on weekends. If you are an airport hotel, you should provide shuttle to the airport 24/7.
Great hotel with all essential amenities: superfast internet, coffee-making device, great bed, etc. / of much higher quality than the Sheraton at Brussels Airport. I usually take this hotel the night before a flight, and shop in the nextdoor Delhaize for food and drinks at night. Getting to the hotel is sometimes problematic on sundays, public holidays, and late at night, as the shuttle does not work then and you are forced to take a taxi
near Metro... and many public places
We only stayed for a night but I can say its good. The only complain is that when we arrived our bookings is not finalized. On the day of our arrival that is the only the time they got my visa card. What if there is no room available for us? Where will we stay at the last minute?
I was walking distance to the centre square. The fact that we could not get into the hotel until 3.00pm.
Very comfortable beds Very loud building plant somehwere below.
itś comfortable and fine possibility for the whole family no
Lovely room, great central location, five minutes walk from grand place. Staff were a bit rude but it didn't really matter as we didn't deal with them at all
Good location, with easy parking - big plus in Brussels. Bit noisy at night - our room could have benefitted from double glazing
location cleanliness of room; small rooms; toilet and bath;
The location was great - right on a lovely square with cobbled streets and lots of good restaurants. It was also easily walkable from the Grand Place and there was a Metro station in the square. The staff were also very helpful. We didn't realise that we would have to sleep on a sofa bed - we walked and thought 'where's the bed'?! Other than that though, the apartment was nice.
The hotel's location was great - in a beautifully historic cobbled avenue, just opposite a metro station entrance and with lots of restaurants and city sights nearby. Parking was rather difficult. Only a few spaces available for guests, otherwise you take your chances on the street or in one of the underground car parks that are 10-15 minutes' walk away.
Great location. Only 2 min. walking distance to the Grand Place. Nice area. The pool was great, we used it every night. 2 saunas, VERY relaxing! Open until 10pm. The staff was helpful and went out of their way to help us figure out where we were going and would call taxis for us. The rooms were nice, the pictures on this site do them no justice! Nice bar area and bartenders, open until 1am! :) Would definately stay again! Only wifi and certain rooms, had to use lobby area to get on the internet. Very expensive to use. 10 euro for one hour and 25 euro for 24 hours. The beds were a little to hard. Beckfast was WAY to expensive. 15 euro per person per day. They over charged us for the room by 100 euro. But once we mentioned it they quickly fixed the problem.
Complaint about a broken light bulb fastly dealt with. Very pleasant stay. The fact that internet on the computers in the lobby was not easily/freely accessible for checking emails or train departures. A slight inconveniance...
Very near the city centre, 2-3 mins walking distance
Good sized room with comfortable bed and excellent bathroom. Tea and coffee making facilities were good. I was disappointed that the pool was too shallow to have a swim - probably more of a splash pool.
The breakfast, the room, the pool, the videogame at the lobby were very nice. There was a line to take the breakfast. We had to wait about 20 minutes to have a seat.
Location of the hotel is excellent, as it is near the metro as well as Grand Place Towels had holes in them and bed linen was not clean
I like the location,value and cleanness of the Hotel.
Very centrally located and close to Grand Place.
nice hotel for a city-trip, kids enjoyed swimming pool though it was very small
Great location. Modern facilities. Spacy rooms. Good value for money.
It was easy to find at it was placed in a perfect area, close to everything - Metro was round the corner as well as the central station. The area had a lot of very good restaurants just next to the hotel. I would stay here again if i had to go to Brussels. No
The staff were very friendly and helpful. You were able to choose your room based on the decoration. The rooms were very comfortable and quiet. Also, the hotel is very close to a tram station and about a ten minute walk to the train station. My room was very clean and seemed new. Also, why go for a hotel breakfast when you can buy a delicious waffle in the Grote Markt? The deadbolt on the back of our door wasn't working properly, but the room still locked.
The room was very spacious and the hotel is bright, modern, and clean. Good price but mainly made up of business travelers (we were on our honeymoon). Didn't try the restaurant/bar (Smoods) on the first floor because the priced seemed absurdly high. Would be great for a longer term business stay because of the separate desk area in the room. Not much negative to say. The location is a bit of a hike from the tourist hotspots like the Grand Place. It's close to the Botanique metro station which was convenient but it would have been nicer to have a quicker walk to the city center instead. If you do walk to the city center from the hotel, make sure to walk through the gardens and then down Rue Neuve - it's much nicer than walking between all of the business buildings.
The room is big for the price we paid. The bar downstairs was nice and the bartenders were friendly and even made us specialty drinks that weren't on the menu We got to the room late in the evening, the receptionist gave us our room key. When we got to our room, our key didn't work. This happens sometimes so we weren't too upset. I came back downstairs and told another guy at the desk that we had just arrived and that our key didn't work. He fixed it and apologized, we headed to our room. When we opened the door, a woman shot up out of bed and asked "who's there". I felt terrible. Tried to apologize quickly as I spun out the door. I went back down to the desk and the people working had figured out what happened because the lady I walked in on called the front before we got down. They gave a voucher for 1 free glass of wine or beer and gave us the new key and apologized once more. When I turned to walk away, I realized that the same room that we just interrupted that woman in was still written on the key holder card. I turned and told him "this the same room we just came from". He said "oh, oh, I'm sorry." And gave me the right number. But he almost sent us back to the wrong room a third time. All kinds of other things went wrong while we were there. Loud construction RIGHT outside our window at 6am every morning. We were told we would get a five dollar voucher for the bar for every morning we didn't get our room cleaned and we never got it. 4 days in a row, we didn't want our room cleaned. We didn't care about the voucher, but when we went to the desk to ask for an extra bottle of water for our room (which comes with a free bottle of still water and sparkling every morning if you get it cleaned) the desk attendant said we couldn't have free water if our room hadn't been serviced. But when I mentioned that we never received our vouchers, there was some reason we couldn't get that either. I was so frustrated from no sleep from the construction and all the other issues (many of them too small of importance but also too many to list) that I stopped listening to their reasoning. I had decided that I'll never stay at this hotel again. Which is unfortunate because I had stayed there one night last time I was in Belgium. I didn't have much interaction with the staff as it was another late night. I just needed a bed for the evening. My only complaint was the location was kind of inconvenient but after this experience, i realized the problems are far worse than the location
Great breakfast simple fresh room decor Hotel will not loan adapter most basic thing in most hotel bug charged almost 10€ for one. Stayed with other hotels in area none does this
I liked the fact that the rooms are of good size, as well as the cleaness of the hotel in general I found few employees quite rude. There is one called MC that is very rude. I also didn't like the fact we didn't have water in the room fridge and we need to ask for water downstairs in the reception.
My room was spacious and they offer a good buffet breakfast with a wide range of choices. The free wi-fi in all rooms also came in handy. The hotel is close to the metro and bus- and tram stops. They are currently undergoing a big revamp and as such parts of the hotel are under construction. I experienced a bit of construction noise, but there were no problems regarding dust etc.
Very modern, well designed hotel. Helpful staff. Nice size, comfortable room. Our room weren't cleaned properly on our arrival, the trash was still there and there were strings of hair in the bath tub.
excellent reception at the front desk from the arrival until departure
Near Metro Station, Big clean rooms Arrangement of the breckfast room, to many different places
We liked the art work in the room and the TV prompter for information The staff was really rude when we were checking out. There was a problem with an overcharged credit card and they made it to seem like it was our fault and took forever to fix it. Also the location was close to a bad neighborhood and it was really far from the city center
Friendly staff, nice room Extremely slow wireless, odd selection of TV channels
The rooms are spectacular for a 3 stars hotel and the staff is very kind and helpful.
Close to the ariport Room not clean (especially toilets and floor) - Very noisy : I could hear the other client calling his wife thru the wall, and all the noise coming from the corridor
The location to Budget car rental and the airport. The internet charge was ridiculous, and the internet service unacceptable, possibly due to spyware used by the service. When you charge for internet access, it should not include breaches in privacy. This alone will cause me to never stay at this hotel or any other hotel in the chain again.
The roomservice menu is very poor, food in general is not of high quality. I had to drink my wine from a plastic glass!
Efficient transfer to the airport Cleanliness, in particular the carpets in the rooms. In urgent need of change.
Close to airport
cleanness and hotels facilities (hotel shuttle on call during the night was very useful)
Everything was perfect.
The hotel is close to the airport & the shuttle service was good. The room was good. Arrangement with credit card was confusing - as I had pre-paid I had to come back to reception to register my CC to pay for restaurant. The service in the restaurant was very slow.
comfort and proximity to airport
The ease of transportation to and from the airport and the location.
Location The internet connection because is paid.
Location, hotel decor.
Very good location, close to Grand Place Easy to get there from the airport
This hotel is located very close to Grand Place and to Brussels-Central Metro station. The staff was very helpful. The rooms are clean ans have modern furnishings. We would stay there again. The Internet connection, Breakfast and the Restaurant were too expensive.
In the centre of the old town and very close to good but expensive restaurants. Also 2mins from grand place and shopping street. Rooms over priced but clean + comfortable. Good 30min walk from eurostation but Metro station just behind hotel. Excellent buffet breakfast Expensive room rate on weekdays. Not a bargain holiday. Room for 3 is a camp bed arrangement in a 2 bed room, so quite squashed with little floor space and inadequate wardrobe/ draw space for 3.
Very quiet despite central location Streets around it covered with garbage. City workers on strike?
Near the center;the kindness of the staff;price worth
The perfect location
The fact that they won't take us by shuttle to the train station and also they were suppose to shuttle us to our Judo Venue and they were un prepared for the amount of people going. As far as picking us up from the venue their were no phones so we were unable to call and they made no arrangments to pick us up. That was the main reason for staying at that hotel. Their intentions were mis leading
Room where we stayed was really nice, big and bed was comfortable. Breakfast in the hotel was really good and fresh. Bathroom was clean but I would say its needs to be updated. Hotel is located about 15 min driving from the town so it was really quite locations. If you are renting the car this hotel is perfect place where to stay. There was only few things which I did not like. Ussually all 4star hotels in eu have free parking, 17 eur per day its really expensive and the all carpets in the hotel were old and you can feel not nice smell from them.
It is near the airport and there is a shuttle service. No, everything was alright except maybe for the price of the breakfast, 17 euros is very expensive.
Personnel, rooms, food, no air-conditionning. This is clearly no more than 2 stars (not 4)
The Room was nice, the bathroom too, air conditioned too, the receptionist were very nice, calm. They left one towel only for 2 guests ! but we were too tired to ask for one,
The breakfast with wide selection but nothing tasted good. The environment overall a bit squalid. The gym tiny and no weights with treadmill and spinners dusty and sweaty.
Airport shuttle was confusing and ended up costing me $23 dollars
Clean room Staff
Excellent value for money for a very luxurious hotel na
nice room, very nice reception staff, large breakfast buffet nothing
Location & friendly staff, nice room
Got upgraded to an excellent room. Good breakfast & friendly staff Arrive before the tour buses get there
Location was convenient for traveling around Air conditioning was temperamental and with the window open the traffic was noisy. Extremely expensive breakfast meant that we ate at Cafés.
Location and gymn facilities. Staff trying to overcome the personal complains about the lack of quality of this room. As member of the Hilton Honours I was hosted on a floor for general guests.
nothing except location room, breakfast
A small room in the business section of town. I would stay at the Hilton on Avenue Louise as I have in the past..would not retunr
Location of hotel, staff and value
internet access in the room
The room was comfortable and had all required facilities. The bed was very comfortable. I liked the facility to play MP3 player through the radio (except it didn`t work in my case!)
Its location Room size
very professional staff
As I only stayed for one night checking in at around 21hrs and checking out the next day at around 09.00 in the morning, I cannot say much, except that the breakfast was super, though rather on the high side as regards to price! One small thing - the shower did not have any small shelf where to put the shampoo, soap etc, whilst taking the shower. This proved to be rather inconvenient!
The hotel was beautifull especially the lobby and bar. The staff was friendly and efficient.
personnel The window was broken, so we couldnt open it. The restaurant menu is very limited.
Convenient location near the airport and the ring road. good restaurant, indoor parking clean and well equipped rooms, and excellent service
Room and Bed comfortable, staff very helpful not applicable
It was a very nice, apparently new hotel. By far the nicest Courtyard hotel I've stayed in. Very convenient to the airport and area businesses. This was way overpriced for a Courtyard. The location is not good for sightseeing or shopping and finding a reasonable, good restaurant other than the also overpriced hotel restaurant was a challenge. Once you learn the tricks of transportation to and from this hotel, it's not as isolated. I would recommend it with the price and isolation caveats.
The bedroom we had in this hotel suffers very badly from unrelenting traffic noise. Location of the hotel very good for business in Brussels. It is definitely not the hotel to stay in for leisure.
We used it to stay over before our flight from airport zaventem. We liked the room because it was clan, spacey and tastefully decorated. Quality of reception service varies. Our wishes given with the booking for a quietly placed room were ignored (room was next to rather noisy road) and during weekends the airport shuttle service runs on a very limited timetable.
Everything was unexpectedly nice. Especially, the big spaces of the hotels (rooms, breakfast area, reception, restaurant, etc.) create a unique and relaxing experience.
Clean facilities and very helpful staff. Also nice and quiet.
We thoroughly enjoyed our stay of three nights at the Stanhope. It was a convenient location for walking Brussels, and enhanced time there. The staff was great and accomodating of our needs. We loved our room which was spacious and nicely appointed. The only semi-negative thing I can say, is that the bed was quite soft, which was not good for someone with a bad back like me. Also, we asked to have some food heated up, and they said that they would send someone to take care of this for us. They forgot, and we had to call a second time.
Staff was not helpful, beds were old and not comfortable at all (had two rooms to try since the first one had brown water in the bathroom since it wasn't used for a long time).
One can count on the quality of the staff.
The 'romantic package' secured us a very good room for two nights in a first class hotel for a good price. Breakfast was poorly organised and choice was very limited. The garden is lovely though.
the hotel room design is great,it provides a fantastic atmosphere of luxury
Close to EU Commission offices pillows too soft
The interior decoration is very pleasant, rooms are quiet.
very clean room bit costy
Hotel facilities detail has incorrect information. According to detail when I book room, Wifi is available with additional fee (6.95 per day). However not only wifi, internet connection (LAN) was need additional fee. If I've known LAN connection was not including room charge, I was not book this hotel. This is totally incorrect information. Hotel must disclose not just wifi, even LAN connection require additional cost. If this was on hotel detail, I NEVER HAVE BOOKED THIS HOTEL.
Very fast and efficient check-in and check-out, room small but comfortable and well-equipped. Minor point : coffee-making facilities would be useful
Atmosphere was perfect. Nothing.
Good service, bar open all night, good location, close to the villo city bikes
Quiet neighbourhood; comfortable room; free wifi. The bathroom could be improved by refurbishing it
The room was very clean and comfortable. A good selection of food was available in the pleasant breakfast room. A big thank you to the staff who were always very friendly and helpful.
Nice room, kind personnel, free internet, delicious breakfast, good location, beautiful park near by.
Hotel staff, free internet and free mini-bar, close to center. A bit noisy.
A beautiful modern, yet cosy hotel. Staff very welcoming, helpful, and informative. Supurb designer decor throughout. The twin room we had was very generous compared to other hotels in Brussels I've stayed in. Lovely warm, restful Lounge/bar with designer gas fire. Bus stop right outside the hotel making access to the city centre very easy. The bathroom lighting was insufficent, and the bedroom lighting too complicated to opperate, I had to ring reception for instructions! Only one pillow which was very fat; two thinner pillows would aford the guest to use both or only one as they choose. I suffered a fitful night because of this discomfort.
Location, hotel and your management There was no every day full cleaning and maintenance of the room
Nice staff and nice design
Friendly staff-extensive reception and dining area - very good Buffet breakfast. A/C was not working in my room and it was too warm for the first two of my five night stay. I complained and the only solution apparently was to turn off the heating in my room altogether. This was done but I also had to open a window (21st floor) for the remaining 3 nights.
location was brilliant, hotel was very accommdating, it let us check in early and on leaving they allowed us to store our luggage. also lots of resturants located near it, and plus city sightseeing tour bus pulls up outside hotel. walls are a little thin, can hear other guest use bathroom facilities.. can be alittle annoying late at nite, otherwise fine hotel for price
excelent cental location there is no effective air condition in the room and the room is hot
Close to center and to business location It is too warm in the winter. Should be possible with air condition when windows can't be opened.
The walls were a bit thin, and we could hear the people next door talk.
The bed was very comfortable (and this is my most important review criterion). The breakfast was excellent and abundant -- would appeal to many different tastes. Wish I had time to use the spa.
I was "unvolontary" upgraded to a super room at 28th floor - I liked that! All OK.
Breakfast: fresh and nice variety. Internet: fast Very few bathroom items provided by hotel, no space for your own bathroom items, no space for your luggage (no luggage holder), no safe, no shelfes for clothes only hangers, no bathrobe, no slippers, no complimentary mineral water. My hotel room didn't look the same as on the web page, instead of specially requested king bed, I've got 2 beds near each other.
Too many people for the elevators to handle. I had to wait 10 minutes before an elevator stopped at my floor. And no roomservice.
clean, efficient, comfortable. Reasonable cost if you look for discounted from the hotel's standard room rates. Good Internet access except for capacity to send attachments. television had very poor sound quality. could have offered more channels at optional purchase?
good location, cofee/tea making facilities in the room, varied breakfast, toiletries am a non-smoker and had a smoking room
Excellent location next to the EU institutions. Very expensive breakfast. Also, from this kind of hotel one would expect complimentary internet access.
The cost of 15 euros for using internet
The rooms could do with a renovation!
The Buffet breakfast was excellent. The Cleaning and Breakfast staff very friendly & helpfull. Price...great.
you must pay for a "complete breakfast" (20 euros), despite only wanting a coffee and toasts
Very comfortable beds, spacious rooms Poor toiletries and not enough for 2 people. Also, the decor in the lobby/ restaurant/ bar is completely different from the hotel itself. the decor in the rooms is quite dated, the carpets in the corridoors really need to be replaced. But it was still very comfortable
I found the staff very elpful and knowledgeable about Brussels.
We liked the reception and lobby area of the hotel which are very attractive and of high quality. The reception staff are friendly and helpful. The restaurant is very pleasant with good food and helpful, courteous staff. The buffet breakfast is very good. The standard of our room was very disappointing. It was small and rather shabby - the beds did not even have headboards. The bathroom had been nicely renovated, but there was a very large crack in the washbasin which had not been replaced. I consider that overall our room was not up to the standard expected of a 4 star hotel. The corridor leading to the room was also shabby looking (chipped door frames etc.).
Parking is easy around the hotel on the street. Wifi is not free at this era !!!
central, professional and courteous staff, clean, comfortable