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It was very clean, great localization, in the center but no notice when you sleep! Loved it Liked it all
The staff were nice. The hotel is in a very seedy, unsafe area. The room was cramped and even though it was a non-smoking room, it smelled like cigarette smoke.
Very good hotel for the price no
Close to touristy areas It might be a 2 star hotel but that doesn't mean you skimp on cleanliness. It was also SO loud, even at 2am. When we called to complain about a domestic dispute in the room next to ours (throwing furniture and screaming) they said they'D get to it when they can. Didn't happen.
--the efficient check-in --the very large (by European standard) of the room --the absolutely excellent buffet breakfast included in the room price
The location was great and next to the centeral turistic spots. The staff was kind and allowed us to late check-out Excellent breakfast buffet. The room was cleaned everyday, and was fully equipped. WI-FI signal was poor and the room. There is no tea/coffee making facilities or bottled water in the room. I don't have antyhing else to say.
The room was spacious and clean. The breakfast room was an absolute horror, with hundreds of tourists fighting for food and a table. The facility is a disgrace to an otherwise decent hotel. The water in the shower was too cold and the pressure too low.
The AC worked great. Our non smoking room reeked of cigarette smoke.
Good location; nice staff; Spacious lobby and bar gives relaxed athmosphere and room to relax. Rooms basic but clean
Excellent location, great price, good breakfast(included) The staff that received us wasn't so helpful and had a bad attitude
Great position: very close to the city center, to the main attraction and to public transportations
everything! The welcome by the reception staff, the cleanliness of the hotel and room, the ambiance, the breakfast service and the "black" head waiter who was very pleasant and graceful in looking after us. The restaurant prices. 5 euros for tap water served from a bottle. Martini served straight in a regular glass rather than in a martini glass.
Facilities, staff, restaurant and overall upkeep all excellent and consistent with 4-star designation. Airport shuttle was active/available (contrary to older reviews). Good location for airport access. Gated parking was 15 E on-site and was very convenient. Air conditioning was poor and room remained rather warm (sign on thermostat noted that it was an eco-friendly system so this may not be considered a major issue by some), only 1 full size towel for double room posed an inconvenience. Location very good for airport access but otherwise nondescript.
Food was excellent; staff was efficient and courteous One complaint: I extended my stay by a day and a half while waiting on a flight. When I called to extend the stay, the reception did not tell me the rate would be changing from 99e to 150e. This is a big difference and took me by surprise when I checked out. Not sure why the rate increased during a weekday but nevertheless I was not informed. I did not like this.
The free shuttle service from the airport to the hotel and back.
Access from motorway - very easy to find. Comfortable beds. Good value for money. Secure parking. Good breakfast. Minor point but would have liked extra pillows. If I had asked I am sure they would have provided these.
A beautiful, comfortable, well staffed hotel. It was perfect for my 13 hour layover at Brussels Airport. Twenty One Euro for breakfast is outrageous. I ate about two eggs, two slices of bacon, a slice of toast and coffee. I can not eat Twenty One Euro of breakfast. It would have been nice if the restaurant was open for breakfast.
The proximity to Brussel National Airport and teh free Airport Drop and Pick ups are the most salient points of thsi Hotel. No
Close to airport especially if you have an early flight out of Brussels. Close to city centre too - station 5 minutes walk away. Time to city centre about 15 minutes. Taxi provided at hotel expense from airport to hotel during the day. Very efficient service. We left hotel at 5am. We had to take a taxi. Hotel pays for taxi after 6am.
I called reception and waited for an unnecessarily long time before an irritated and unfriendly employee answered me. I asked for some utensils and he said "didn't room service give you this?" And I responded "This is not room service related", as I wanted utensils to eat with take away food. His irritation came through his voice while he said "fine." He hung up on me before I could say thank you. After this short but unfriendly exchange with reception, I never got my utensils! I never called back to followup . It wasn't worth the hassle and especially the rudeness. I improvised by using their wooden coffee stick as utensils instead. It wasn't easy to use but did the job with the scooping motion. I've never experienced such distasteful rudeness from hotel staff before until now. It really put a sour ending to my visit to Brussels. It only takes one uncalled for encounter to leave a bad immpression. Needless to say I will not be coming back to this hotel. And forewarning for anyone asking for utensils; good luck with that!
The room was very nice and roomy, the bathroom was modern, large and well equipped The wake up call system did not work and we nearly missed our flight
Very close to the airport, free shuttle, clean, modern, nice restaurant and bar. Train station is near by . Hotel is located in the middle of business park.
Great hotel close to the airport. 30-40 Euro taxi ride to town. Staff is great in the bar area. Nice service and food is well done. Carpets not the best of shape. Could be cleaned. Taxi service is a bit slow. If you need to be somewhere at a certain time, I would book the taxi the night before.
Location and value Airport shuttle not 7/24
perfect room and bad jaquzzi,outdoor swimming pool are broken ,no breakfast .No free wi-fi in a room
The room was extremely clean and comfortable.
nice hotel, good facilities, near the airport, staff is very nice and helping
the room service was fabulous
the food (breakfast and lunch) is very poor but very expensive. breakfast
clean well equipped room.
Free airport shuttle service, proximity to airport was good but not so close that plane noise is a problem. Staff helpful and room a good size and nicely set up.
The desk clerks were very helpful. The rooms were great, and the layout of the hotel was great. No
location, big room, nice design
Very nice and helpful staff in reception, good location for those who are travelling around the country, just off the motorway The double bed was too small for two persons
The ease of transportation to and from the airport and the location.
The roomservice menu is very poor, food in general is not of high quality. I had to drink my wine from a plastic glass!
The hotel is close to the airport & the shuttle service was good. The room was good. Arrangement with credit card was confusing - as I had pre-paid I had to come back to reception to register my CC to pay for restaurant. The service in the restaurant was very slow.
The location to Budget car rental and the airport. The internet charge was ridiculous, and the internet service unacceptable, possibly due to spyware used by the service. When you charge for internet access, it should not include breaches in privacy. This alone will cause me to never stay at this hotel or any other hotel in the chain again.
Close to the ariport Room not clean (especially toilets and floor) - Very noisy : I could hear the other client calling his wife thru the wall, and all the noise coming from the corridor
comfort and proximity to airport
Close to airport
Everything was perfect.
cleanness and hotels facilities (hotel shuttle on call during the night was very useful)
Efficient transfer to the airport Cleanliness, in particular the carpets in the rooms. In urgent need of change.
Location is good. staff are excellent and very nice. Nothing
Great location, nice rooms and we thought the price was really reasonable.
Hotel is very well located in the city center - ideal for tourists. Just couple of things spoiled whole Brussels experience: 1 - Discovered there were no towels in bathroom right after taking a shower, 2 - Late evening food from room service was foxy - a complete shame for a 4 star hotel.
Excellent overall, nice furnishings, perfect location. Wifi was spotty - signal was fine in the bathroom, but not on the bed. Absolutely nothing else to complain about, though.
Excellent location just around corner from The Grand Place Reception staff somewhat unhelpful but the concierge and staff very helpful and informative.
I thought the breakfast was nice, and the beds were comfortable. I had to ask to switch my room twice as I found the rooms depressing and not light or big enough. The room temperature was very cold and I had to ask for a space heater. I found some concierges helpful; others not. The food in their restaurant was not good and I had an issue with something I ordered. I also wished they had made laundry service available. The lobby is very cold and shuts down early, and there is no where to have a drink, read and relax. The bathroom smelled very funny, and I could not get them to fix this. I also received no offer of help with my luggage when I called down to say I was checking out. Overall, this hotel needs updating and to be much more cozy, light and guest friendly. There is a lot they could do to improve.
The bed was not very comfortable which is dissapointing from a hotel of this standard
Location and standards
The location close to Grande Place is excellent. Old fashioned bathroom, with even a little bit of moisture in the corners.
staff was very nice, location was perfect, room service breakfast was great
Staff was very helpful and professional. My experience was exceptional. Everything met expectations.
The room was fantastic and the staff very helpfull
Le Plaza is a dream hotel. Best ever. Location, staff, room everything great. Breakfast was a bit expensive
It was in the middle of the city and shopping malls I was told it is 5 star but it was only 4 star !!
nicely situated and nicely decoarated hotel. very decent. I recommend
nice,large room and common areas were very attractive high cost of internet service-this is free in many hotels
Very nice playced.
Very pleasant stay, comfortable well appointed hotel. Good location. Excellent value.
Everything worked great. Personnel was very helpful. Cleaning was exceptional. Good location. Room interior was old and worn.
The staff, in particular Nancy, were absolutely fantastic and made for a very pleasant stay. The Hotel and location were stunning. Great stuff altogether.
The location of the hotel was great to get to other areas. The packing of the hotel has low capacity in the parking garage and the hotel parking lot has no security my car got broken Into and all the items in my trunk and inside me vehicle were stolen.
Perfect location :)
Fabulous service from the Concierge, ALL staff v courteous, helpful and the best service I have had in a hotel for a very long time! The room maid even put a bookmark in my book!
we liked the quality and luxury, and the staff's friendliness as well as the italian restaurant few things minor like no iron board and was a bit pricy and minited room service options
Very central, easy to walk anywhere in city center, very good hotel facilities and friendly hotel staff. Because of the very central position of the hotel, street noise goes around the clock day and night, which is a problem for the rooms looking at the streets.The bar served moistened nuts and the reply was "this is what we have".
location is great! we had problem with room service. couple of days before arriving we ordered, prepayed a small birthday cake for 60euro wich they could not take to the room from the kitchen in 45 minutes after asking for it, so we could not wait for it. They explained that they were to busy.
Quick check-in, discreet personnel
Location is fantastic; staff is wonderful. It's a very nice hotel.
A bit overpriced, the breakfast good but to expensive. The best is the location !
helpful staff, center of the city for the price i paid, wroth it!
Staff friendly and efficient, concierge particularly
Location not free internet
good location, easy access to highways in the last 18 months the staff (restaurant and room ) has deteriorated to the point that they do not either speak or understand anything other than french.
Excellent location; nice hotel, friendly staff, good value for money beds were a bit hard, shower head kept falling
Complimentary slippers! Misunderstanding over room-service order.
The room facilities and the staff who were really fast and professional. The cleanliness was poor, I found a piece of glass on the floor and in the bath!!! The vaccumming was not really good either.
small hotel with all the facilities very quiet despite busy location
Excellent facilities. Room large and comfortable. Staff very friendly and welcoming. Proximity to center, either by auto or metro.
Good price/quality and accessibility Exaggerated breakfast price and watery coffee
Excellent value for the price (at least on week-end). Helpful and knowledgeable staff. Convenient location near underground. Nice rooms. Ridiculously expensive breakfast (20 EUR), but there are many breakfast opportunity near. The services are good, but it is rather a 4 star not a 5 star hotel.
. Good hotel. Very expensive for the quality during weekdays. More reasonable during weekends. . Friendly helpful staff specially the manager and bellboy Internet reception was weak/non-existent in my first room. Switched to a room in another floor. Better but still not great. . Not near the any of the tourist things (city center, Grand Place, Centeral Train Station . Had to take the metro to go anywhere or do anything. . Weak internet signal. . Breakfast not worth the price.
I appreciated the fact that most of the staff are multilingual. Moreover, the staff was always very helpful, either with information or in handling any request for additional service, which were dealt with promptly and without additional charges.
The wifi in the hotel wouldn't connect with my phone. The hotel is located in a very fashionable district, but with limited dining options. Most importantly the hotel DOES NOT provide airport transport, this was the main reason I booked with them. Any hotel can call a taxi to take you to the airport (at your own cost) that should not qualify as airport transport.
Extremely comfortable,good food and excellent service
shower, bed, bar restaurant was closed
it was an Excellent Hotel. clean, quite. good location, good sttaff. NOTHING
The staff was very friendly! The coffee machine in the room was awful!
All good, except internet price. Internet has to be payed in all locations. At least at the lobby it would be expected to have free access.
Everything was superb!! The staff at front office and the concierge desk excel and offer very professional service. Simply outstanding.
Ideally located for my visit; great to have the Place Jourdan on the doorstep. Very comfortable bed, and good shower. When we needed a taxi straightaway, it took a long time (about half an hour) to arrive, and the concierge disappeared.
The staff was excellent, especially the concierge (a 40 (?) year old man with glasses). The room is ok, but the TV has only 2 English channels (news) despite having so many other channels. It is quite expensive for the quality. No one should have to pay for wi-fi internet!! Room was not ready when I arived in the morning from USA.
Everything was wonderful. I loved the special winter rate! That we had to leave.
the hotel was just nextdoors to the conference centre. A 5 seconds walk.
The location we needed close to the airport was good. The room was small since we had a baby bed in the room.
convenient location breakfast
close to business office first night very noisy (water pipes), limited menu in the restaurant
quite close to the airport (about 12€ taxi) very small rooms but still ok for one night... wouldn't stay longer
Breakfast The room was too warm.
I didnt like the smell of smoke in no smoking room.
Good shuttle service to airport and price Room is incredibly small
Location near the airport. (a) the price of food and drinks. Better bring your own. (b) The Ibis should post its phone number at the Airport Bus Stop, and encourage customers to call Ibis upon arrival. The Airport Bus serving the Ibis serves 3 other neighboring hotels.. When I arrived, I ended up waiting around for an hour for nothing. But once I called, it worked well. The airport information desk on the Arrivals floor will place the call for you for free. I recommend you call before you go outside to wait for the bus.
Meilleure pour prix
The hotel was clean enough and comfortable, however the location is further than its peers from the train and bus lines, if you wish to travel into Brussels. Stay at the NH or Holiday Inn to be closer to public transportation. The receptionist gave us the WRONG departure times for the morning airport shuttles (which departed every 50 minutes!), forcing us to miss our intended shuttle, pay 20Euro for a taxi, and making us late for our flight. The staff is clueless and unhelpful.
The airport shuttle's early in the morning (from 05:00 onwards) near my bedroom window with there engines running; noisy and a penetrating smell of engine gasses.
Very convenient from Airport. Easy acc to center and business around the airport. Some how there was a lot of noise. If a family stay next door, it could be... , but there are a lot of business people, I guess.
The interior decoration is very pleasant, rooms are quiet.
One can count on the quality of the staff.
Atmosphere was perfect. Nothing.
Very fast and efficient check-in and check-out, room small but comfortable and well-equipped. Minor point : coffee-making facilities would be useful
Close to EU Commission offices pillows too soft
the hotel room design is great,it provides a fantastic atmosphere of luxury
Staff was not helpful, beds were old and not comfortable at all (had two rooms to try since the first one had brown water in the bathroom since it wasn't used for a long time).
very clean room bit costy
We thoroughly enjoyed our stay of three nights at the Stanhope. It was a convenient location for walking Brussels, and enhanced time there. The staff was great and accomodating of our needs. We loved our room which was spacious and nicely appointed. The only semi-negative thing I can say, is that the bed was quite soft, which was not good for someone with a bad back like me. Also, we asked to have some food heated up, and they said that they would send someone to take care of this for us. They forgot, and we had to call a second time.
The 'romantic package' secured us a very good room for two nights in a first class hotel for a good price. Breakfast was poorly organised and choice was very limited. The garden is lovely though.
Hotel facilities detail has incorrect information. According to detail when I book room, Wifi is available with additional fee (6.95 per day). However not only wifi, internet connection (LAN) was need additional fee. If I've known LAN connection was not including room charge, I was not book this hotel. This is totally incorrect information. Hotel must disclose not just wifi, even LAN connection require additional cost. If this was on hotel detail, I NEVER HAVE BOOKED THIS HOTEL.
The spacious comfort of the room, with its separate toilet from the bathroom. It was difficult to make the coffee maker work as I didn't know about the on/off switch at the back of the machine. It would be helpful if that information could be added to the instruction booklet.
You don't even get the second foot in the door before you're greeted by friendly and welcoming staff waiting to attend to your every need. The breakfast (if you choose to have it included) is a fresh, healthy and great quality variety also with impeccable service and choices. The rooms are adequately sized and the beds and pillows are quite plush. There are slippers and robes for your added comfort and the tea selection in the room is great. The bathrooms are fully equipped and have a very modern and Chiq decor. Room service was a bit costly (as it is with most hotels) but this was because while the quality of the food was great and fresh, I really didn't enjoy the flavor. It is conveniently located between the trams and close to the Brussels midi station. Also, on Rue Louise there are all the major high end brands for clothing, jewelry, shoes and perfume, there are chocolatiers and other typically European magazines. Once you head out the revolving doors of Rue du Châtelain, and turn right, you will see that there are many cafés, bars, bistros, and magazines (shops) along the way. The cuisine is mainly, Italian, French and English, and there are Asian restaurants and a conveniently located liquor store to get your Belgian beer. There's also a food store further down. In the opposite direction, about a 30 min stroll away, there is the European Parliament, and the Grande Place that hosts many of the museums, a must see is the Music Museum, and a must have is the Belgian chips/fries and waffles. Hopefully this helps! The dinner I ordered in room service was not a good taste for me.
Booked it for guests, which seemed very pleased with the quality of the hotel compared to 4-star hotels which we usually rent for them. The only marginally negative thing is not to underestimate it's closeness to Louisa/Louize. It's about 20 minutes walking which isn't pleasant during rainy days and the tramline on the street is incredibly hectic.
Space of the room plus bathroom facility, free internet connection by reception desk, helpful staff plus the facts that they remembered my previous stay and ensured same quality of room was provided to me
beds were comfortable, staff weer helpful and food was good the airconditioning did not work on any of the 7 days we were at the hotel, it was stifflingly hot, bathroom wasn't ventilated, we asked 3 times if anything could be done
Everything - the room was fine, staff were all very helpful, friendly and courteous, the breakfast was excellent. The only minor fault was that there was no alarm clock provided in the room, although this was listed in the hotel's information details for the room.
Its convenience to the city centre and nearby shopping streets as well proximity of transportation. They do not have a lobby its more of a waiting area
Kindness of the staff, the size of the room and the bathroom - very modern and enjoyable. The minibar is cheaper comparing to other 5star hotel The standard breakfast is poor - It costs 25 euros and you only get miniature croissants and bread plus the hot chocolate was only made up of water
The staff and the type of room. In spite of my request there was no glutenfree breakfast
Excellent staff, nicely presented, food excellent
The very helpful staff, the cleanliness, the size of our room, and the general ambience of the hotel I think that the breakfast was too expensive for a cold meal. Also there was no variety we spent 10 days with the same choice of 2 different cheeses and 3 cold meats. Also we had to pay for the coffee taken in our room.
The Bed was the best we have ever had in Europe. Very Clean and the Design of the rooms, especially the bathroom was fabulous. Simple, Elegant Style. Furnishings on outside terrazzo were fun and comfortable.
Well located near metro stop. Staff were pleasant and helpful
Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound
Style and comfort of the room, Excellent professionalism and kindness of the staff
the comfortable room no
excellent professional helpful staff
Very polite staff
I like the room as well as the bar at reception level I was surprised to have to pay for a breakfast I did not have. But I suppose this had to do with the fact it came as a promotional, 'take it or leave it' package?
I love in this hotel in a prime location in the city center, markets, and particularly among the international fashion shops and the hotel staff friendly good spirit and vitality They freezing of 300 euros from your Credit for the duration of your stay + value of accommodation and breakfast, the Internet and the position of the vehicle is not free and at the same time expensive
Beakfast & resceotionist was quite helpful.
It was conviently located for our needs. My wife and I needed to take a flight early the next morning and, while we aren't rich, we enjoyed our stay for the night. We were ready to take the flight. Leaving. It was sooooo good. It is unfortunate in this survey that there wasn't a choice "very good" because the item that we checked as good was very good, yet not excellent.
Extremely very well situated across from Brussels airport entrance. It's the prime dpot to spend the last night before you leave. The good is good. Good breakfast. It's on the more expensive side but the location is what makes this property so convenient. There is a good train connection at the airport to get to the center of Brussels Antwerp Gent of Oostende. Its of course well understandable to the expensive side. Breakfast $25. But it's location makes you accept.
Convenient to airport - just walk across the street.
Convenient location to airport and excellent facilities for the price.
Excellent location I had a very badly soundproofed room (next to the lift). Outrageous for a room of that price.
40 steps to Brussels international airport
Can't beat the location if you need an early flight the next day.... This is ripoff pricing. First of all, the website says rooms from E139. But don't try to find a room at that price, E209 is what you pay. Without internet. Without Parking. Without breakfast. Even Tokyo and Paris are cheaper.
Can walk across street to airport. Bar area was short staffed so see I e was dry slow, but to their credit, the bar manage really was concerned. Plus their computer system was down
Perfect. Just in front of the departure hall. The best place where to stay if you depart early in the morning.
Location is perfect. Walk to check in at airport. Restaurant costly and service in restaurant slow.
Very convenient for catching early morning flight The hotel was under renovation - the only restaurant operating was very crowded and busy
Position of electric outlets in rooms too far from bed
Location Tried to charge me 30% more than the booking price. Long waits checking in and out. Staff overall very unfriendly with some exceptions.
The cafe outside, Breakfast was not up to the standard of the hotel. Actually very bad. Rooms on the backside not very interesting
Every thing great, very friendly staff, excellent breakfast
The Cafe Old and tired hotel.
Lovely decor and atmosphere The pillows were not very good - I woke up with a neckache!
Spacious room w comfortable bed
Location is good. It is an older hotel, but that also makes it unique.
It was a beautiful hotel, well located and the rate on booking.com was very good. Room did not have a view ( looked onto a brick wall, which made the room very dark. Not a major issue.
Perfect location. Nice staff. Goood breakfast. Big rooms. Nothing
a lovely art deco hotel with good facilities, free and extensive breakfast buffet included. Free mineral water in bar a nice touch. apart from a small bathroom so toilet right next to bath (which was ok) the breakfast buffet hot trays were at best lukewarm
The service ,unbelievable good
The hotel was very central and had an impressive reception area. We had to change rooms three times . The standard of accomodation was extremely disappointing for such a renowned hotel. The rooms were cold and very noisy from the street below. The room we eventually ended up in smelled of stale cigarette smoke. We did not have the energy to ask to be moved again. We would never consider staying there again.
The view to the street in the rainy weather They have charged me euro 8 per minute for an international call. That was far too expensive. Moreover, the breakfast was not included in the rate - euro 25 per person extra for breakfast.
efficiently run,good breakfast and served till noon on weekends n/a
nothing specific poor lighting in the rooms
Standard high, and quality excellent, the cost due to the promotion was fantastic and I would recommend this hotel to anyone Had booked dinner, and we had to wait to be seated, price of meal in the hotel slighlty more than the restaurants near by but standard high.
Location, service attitude
Very nice, modern hotel, which is located right next to the European Commision and a metro stop. Several good bars and restaurants close enough to stagger back, but far enough away that they don't disturb you. Very clean room, and friendly English-speaking staff.
The beds were absolutely amazing.
Very pleasant and modern hotel in the heart of Eurocracy land, with some good eating and drinking places in close proximity. Metro is very close and easy to use. Beakfast is very good. Staff very accommodating.
The service was very good. Even though I arrived at the hotel earlier than the check in time, I checked in immediately without any delay. The room was very clean.
location for EU is excellent. local staff hopeless. valu for money the poorest. 10 min to get to your room if you stay in the backwing of the building
The service and Location was perfect. I expected more though especially that I got equal service in some 3 star hotels in Europe. I got equal service in some 3 star hotels in Europe. Therefore, the value for money is not worthy. I have asked the reception to give me a late check-out for an extra hour and he refused which made us leave the hotel early and stay in the Airport for an extra hour.
The deal was great, staff good, breakfast nice and great that it was included as most Brussels hotels don't include it. The location is good, easy to get to and in a nice area. I would not say that the room we stayed in was 'luxury' or 5 star, although it was comfortable and clean. I think the staff may have been overworked/understaffed during breakfast service as it was difficult to get coffee and refills. The price of minibar items is terrible - 7 euros for a bottle of water (which is the same as a bottle of beer).
High floor, quiet room
room veiw was fantastic panoramic veiw over city was awesome breakfast was super every thing you could want quite a long walk from grand place
the place (louise) such nice place.
Service was very good, it was clean and quite luxurious.
The hilton standard quality
Spacious room, great views across the city The bathroom fittings are very 1970s. They could do with putting in better shower units
Comfortable rooms, view from 15th floor, excellent breakfast Queen delxe plus room - it is not standard for 5 stars, it is 3 or 4. Bathroom was small, TV was old, shower was on the wall, not portable, without massage mode. Baths was for children, not for adults.
The staff is great! They know me well by now and pamper me. The executive lounge was very dirty. Glass tables looked as they had not been cleanec in days! The service was much too slow. First time it was that bad.