2.0
I reserved a car with Dollar using the Kayak app. Dollar said that they would not honor it and would not give me a car. Terrible.Reviewed 6 Jul 2026
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2.0
Only 2 employees for Dollar/Thrifty could not keep up with a long line of customers. Waited for over an hour, then the type of car we had paid for was not available and there were only pickup trucks left. Many customers in the line behind us did not get any car and had to come back the next morning.Reviewed 5 Jul 2026
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2.0
They never have the 15 seater what we booked so they canceled booking very first day Not a site to use when traveling Very care fullReviewed 5 Jul 2026
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6.0
The vehicle met my needs. But pick up and drop-off could have gone better. I was once a frequent Dollar renter. I was a member of Dollar's frequent renters club. And, I've never encountered such rude counter clerks. Acted as if I was interrupting something that they were doing that was MUCH more important. The camera for videoing the vehicle wasn't working so checkout took twice as long as it should have. Then, to top it off, I didn't notice until I got the vehicle home, It was getting a warning message that the vehicle was due for a oil change. Took it back but they were closed. Called and was told that I could either exchange it at the nearest location - San Diego Airport (30 miles away) or have the oil changed when I reached my destination. Opted to have the oil changed. Cost me a half day of my vacation. When I reached a location where I could have the oil change done, I called Dollar to have them give me a location to have it done. Then, the stupidity truly began. I was in a hotel but she insisted that I give her a street address and Zip code. Gave here an intersection, but nnnnnoooo, not good enough. Had to have street address and Zip Code. Finally provided it and was given a location to have it done. 40 Miles from the address that I gave her. This was all after being on hold for over 20 minutes. Truly the worse rental I've ever had. By Far.Reviewed 4 Jul 2026
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10.0
The truck that we rented was as expected. The truck was clean. The person who assisted us was helpful and not pushing us to get any extras that we did not want.Reviewed 2 Jul 2026
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10.0
Flawless. Line could have been shorter at pick up. 2 terminals put of many were open.Reviewed 1 Jul 2026
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10.0
Easy pick up and drop off and a choice of carReviewed 27 Jun 2026
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10.0
Friendly staff, super easy rental. Wouldn’t change a thing!Reviewed 27 Jun 2026
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10.0
fantatsic. Great experience from check in to check out!Reviewed 26 Jun 2026
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8.0
Long wait for pickupReviewed 25 Jun 2026
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10.0
The manager of the store who was there for both pick up and drop off was great!!!!!Reviewed 25 Jun 2026
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2.0
Made the reservation and arrived at the location only to be told there were no cars available. I was stranded. Not using Kayak ever again.Reviewed 24 Jun 2026
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