Reviews for Dollar in Memphis
- All reviews 100%
Based on 60 reviews
7 Dec 2017
Cons: Needed to have my husband as the name on the car but since I paid I had to be the primary name.
12 Sep 2017
Pros: Car was ready and process quick
Cons: person checking us in could have shown us how to lay down back row of seats for luggage stirage
12 Aug 2017
Excellent Servie - Great Support
Pros: Rental Desk Personnel were awesome, extremely helpful. Great Car, Great Price and Super Service - Highly Recommend.
16 Jul 2017
Cons: Customer service was terrible
23 Jun 2017
Quick drop-off to get on with life
Pros: No issues with the drop-off of the car. Took all of 2 minutes to get everything done.
Cons: Had some issues with printing my receipt, but was assured the account was closed and all was good. Never got the receipt, but that's fine.
28 May 2017
Did not have what I paid for
Pros: Good price for what I paid for
Cons: But they did not have what I paid for
22 May 2017
Pros: Very good value
Cons: It took a little longer when we picked the car up but the short wait was worth it
9 May 2017
Cons: I didn't like that I could not purchase insurance later on in my rental.
1 May 2017
They should take debit cards
Cons: They didn't take/accept my debit card ( even though that is what I booked the reservation with). It put me in a tough spot, not only for my trip, but I had to also go into work and pick up my brother from school. I barely made it on time to both. I feel I'm owed a complimentary rental car/truck/suv due to the way this was handled. Due to me ultimately having to cancel the reservation, Dollar actually LOST money. They left money on the table!
5 Apr 2017
Closed when I arrived
Cons: Didn't know Dollar would not be open when we arrived. Hours of operation should be more clear when making reservation.
15 Mar 2017
Pros: Car was clean
Cons: Felt like transmission was going to go out at any minute. They tried telling me the car smelled like smoke when neither my wife or myself smoke
15 Mar 2017
Quick, courteous, friendlly
Pros: Fastest, easiest rental ever!
15 Feb 2017
Cons: When I first got in the car it smelled nicely of air freshener. Within 20 minutes that wore off and my eyes were watering and I had all the windows down driving 75 on the interstate due to the cigarette smoke smell!!!! I had to let it sit at my destination and use my daughter's car. When I reported it on returning it they said I should have called. Why? So I could drive 3 hours round trip to exchange it? They would not make any adjustment to my bill. I had to. Call thrifty to get 50.00 off which is not enough given it was unusable.
7 Feb 2017
Cons: When I went to the window they tried to pull a fast one. They said they had no more cars in my midsize category except a two door smart car. They could give me a different car for more money. I do not like to be scammed.
18 Jan 2017
Pros: friendly service, nice car, on airport as advertised
Cons: hidden fees
28 Dec 2016
Pros: Kayak rate was fantastic. Also the process was fast, clear, & complete. I loved the Special / Generic option.
Cons: Dollar should make sure their vehicles don't have any issues that affect the customer traveling plans.
28 Nov 2016
Pros: Nothing besides the fact that the associate at the desk was really nice and polite.
Cons: I did not like the fact that there were no available cars even after making a reservation a week prior to pick up. I also did not like the fact that they required me to have a credit check done.
14 Nov 2016
Pros: pick up at the airport, choose your car...
6 Oct 2016
Pros: Dollar Rental's customer service was courteous, efficient, and helpful to an out of town customer. Car was clean and well maintained. Excellent value. Would use them again.
4 Jan 2016
Pros: Everything was good from the staff to the vehicle
15 Dec 2015
Pros: Pick up was good
Cons: Drop off was a hassel
8 Nov 2015
Fast service, clean car, smooth ride
Pros: I appreciate the speed in which the transaction occurred as well as cleanliness of the car.
Cons: The car came with only one key and no key fob. Also, it would be nice to have received a map of the area prior to departure from the airport.
3 Nov 2015
Pros: I like the car. And the employee are real nice.
29 Oct 2015
reservation not honored
Cons: After standing in line for almost 30 minutes, the desk agent didn't even try to pull up my information. I told her my name and said I made a reservation through kayak and she sent me away staying there were no cars. She refused to even type in my name to find out if I had a car reserved. I Ended up taking a taxi to my hotel.
27 Oct 2015
Charged the wrong amount
Cons: I was quoted $21.70 per day with a total of $70.70. I was charged $33.39 per day with a total of $107.59. I picked up exactly as scheduled and dropped of 30 minutes early. Dollar said that they cannot change their rate that I need to go thru Kayak. What do I need to do to get my refund? My confirmation number is K0774942.
20 Oct 2015
Was Skeptical, but it went great!
Pros: I read some reviews that made me nervous I was going to have a hard time, but it ended up being a good choice for me. I picked up my car in Memphis, and returned it after driving to Nashville. In both places, I found friendly staff, short lines, enough cars to choose from, car was in great condition and very clean, and a super easy return process. And all for a really great price.
Cons: nothing - my experience went very smoothly.