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Klm flight has very congested seating Getting information about eticket was pain

Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.

There is a bus to the plane, so that takes a bit of extra time but they are very well organized.

Crew service

Flight delayed.

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

Seats were comfortable and Crew was friendly. The Captain was giving updates when appropriate and even was friendly when the passengers were disembarking. It seems like he really enjoys his job and that made my trip nice. I liked getting the blanket and pillow on every seat. It was very nice not to have to search for them.

Didn't have the Air Canada app so couldn't access WiFi to download app for the entertainment. It might be helpful if the airline would tell you ahead of time so you are prepared. Also, no real description of food offerings. Would be helpful if there was a description beside chicken or vegetarian.

Entertainment system had good offers.

Queuing in CDG was inefficient as was much of the airport experience at all sites (outside of PHL).

Friendly staff

Old plane, old tv screen difficult to use. Awkward seating behind economy plus.

Flight crew was nice and helpful.

The in-flight viewing service was not functioning. For an entire 6 hours and half, we couldn't watch movies or anything else.

Neat plane, good food and service

The entertainment screen was very dark. To bad since there was an ample selection of movies.

I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on.

Legroom was much better than on U.S. carriers doing same long trip.

The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient.

Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all.

I will like getting home and plan on never seizing the inside of a fucking airport again. I would have gotten there faster by Kayak.

I did like the lady in Texas that helped me rebook my flight so I will eventually after 26 hours traveling make it to my father's 80th birthday.

The flight was not comfortable at all

Bags caught an earlier flight so the one usual complaint about delay in getting bags was actually positive. They got there before me.

Seating grouped in twos. Return trip. The stewardesses were friendly and delivered with humor.

Nothing free. Plane seemed a little old

No wait, easy to check in & get luggage

Nothing

Very cold but otherwise wonderful! Friendly, calm crew. Well done.

I thought British Airways was a better airline. I hope they do better job to when I return back to my home next mointh!

The flight was very short, and comfortable. I fell asleep 5minutes into the air and woke up 15minutes before landing; shortest flight I've taken yet.

No entertailment because of the short flight, but free beer or wine was nice and a sandwich!

Nothing

2 people working passport control in line about 100 people were in. Most had connecting flights leaving shortly. People were panicked they would miss their flights.

Not enough room. Aisle seat was too narrow and short.

Everyone at Lufthansa are very friendly so thank you everyone we love you

Indian vegetarian rice uncooked vegetables cold inedible when asked about different food no protein no vegetables Please have better food more options for vegetarian

A flight that actually had extra seats? I couldn't believe it. Plus the entertainment options made the 8 hour flight "fly" by (no pun intended)

Departed and arrived on time and friendly and efficient service during flight.

The departure was delated more than 30 minutes and the arrival disembarking was to slow.

The staff was pleasant and welcoming. They directed us to the aisle for our seats. The staff at the airport were also very courteous and no question was too small to answer.

I didn't like the fact that the person sitting behind me kept using his knees to make my ride uncomfortable because I reclined my seat too much. Instead of talking, he was rude in action. The stewardess did tell him that I had a right to recline when he motioned to her. I think the seats shouldn't be allowed to recline so much even though it is more comfortable for a long ride. The screen is very close to one's face when the passenger in front reclines all the way. The airport didn't have any compatible charging ports for iphones from the USA. But the plane had them. That's good. It would be good if mobile check-in boarding passes were acceptable.

Comfortable seats, skilled pilots and polite crew.

Our flight was delayed and therefore a late night became a very late night to get back home.

Got Shuffled off by British Airways onto them the seats were good and the plane was new model

Staff did not know how to behave when asking you a question, seemed upset and your comfort was none of there concern.

Great flight crew. Decent leg room in coach. Plenty of good free food on this long international flight.

The flight departed over two hours late. There were no updates despite the promise of one at a specific time. Bad communication with passengers in gate area.

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you.

The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on.

Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end.

Nothing to improve

Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.

There is a bus to the plane, so that takes a bit of extra time but they are very well organized.

Nice plane, very smooth flight, good landing.

Small screen on movies, couldn't find charger station for my iPhone.

No wait, easy to check in & get luggage

Nothing

i love wverything

I thought British Airways was a better airline. I hope they do better job to when I return back to my home next mointh!

Flight arrived on time.

Check in line was very long--took over an hour. Entertainment screen did not function real well.

All was ok on trip. We didn't have food or drink.

The trip while 10mins late leaving was ok. The big problem I felt was we were going to a funeral and 2 booked Monday and 3 booked Tuesday. We are 3 retired ladies and had to pay €276 each while the 2 men paid €150.

Their best was merely adequate.

Unlike modern airlines Aer Lingus does NOT let you check in ahead of time. You have to WAIT in line forever with people checking luggage. Also, my flight was an hour late. No reason or apology given. It nearly made me miss my connecting flight

The staff was pleasant and welcoming. They directed us to the aisle for our seats. The staff at the airport were also very courteous and no question was too small to answer.

I didn't like the fact that the person sitting behind me kept using his knees to make my ride uncomfortable because I reclined my seat too much. Instead of talking, he was rude in action. The stewardess did tell him that I had a right to recline when he motioned to her. I think the seats shouldn't be allowed to recline so much even though it is more comfortable for a long ride. The screen is very close to one's face when the passenger in front reclines all the way. The airport didn't have any compatible charging ports for iphones from the USA. But the plane had them. That's good. It would be good if mobile check-in boarding passes were acceptable.

Food are discasting

The flight was very short, and comfortable. I fell asleep 5minutes into the air and woke up 15minutes before landing; shortest flight I've taken yet.

i love wverything

No wait, easy to check in & get luggage

Nothing

no entertainment.

Flight arrived on time.

Check in line was very long--took over an hour. Entertainment screen did not function real well.

Their best was merely adequate.

Unlike modern airlines Aer Lingus does NOT let you check in ahead of time. You have to WAIT in line forever with people checking luggage. Also, my flight was an hour late. No reason or apology given. It nearly made me miss my connecting flight

Got Shuffled off by British Airways onto them the seats were good and the plane was new model

Staff did not know how to behave when asking you a question, seemed upset and your comfort was none of there concern.

Very cold but otherwise wonderful! Friendly, calm crew. Well done.

Good food, good service, everything on time.

Nice plane, very smooth flight, good landing.

Small screen on movies, couldn't find charger station for my iPhone.

The flight was very short, and comfortable. I fell asleep 5minutes into the air and woke up 15minutes before landing; shortest flight I've taken yet.

Very good experience, will travel with you again.

The flight was very short, and comfortable. I fell asleep 5minutes into the air and woke up 15minutes before landing; shortest flight I've taken yet.

i love wverything

No wait, easy to check in & get luggage

Nothing