2.0
Even though I had personal insurance that would cover the car if anything happened, they required me to purchase their insurance to rent the car. That DOUBLED the price of the rental.Reviewed 8 Jul 2025
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6.0
The car, itself, was the best part. Pickup and drop off was a bit of an annoyance. When I search for rental cars via search engine such as Kayak, I expect it give me options that match my pickup/drop off locations. Economy Rent a Car is not at the Rental Car Facility; you need to get a Lyft/Uber to Economy. And, Economy’s drop off directions for where the key goes was poorly written and confusing.Reviewed 24 Apr 2025
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2.0
I arrived after they closed, was unable to pick up my car, the reservation was then canceled without a refund. 100% frustration and anger. I will never, ever rent from them again. Will be attempting to get a refund via my credit card company.Reviewed 21 Apr 2025
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2.0
Car was give to us dirty on the outside and full of scratches nicks and dents. There are many surprise fees Also as an airport rent-a-car it is not adjacent to the airport at all. No public bathrooms is insulting after you took a long trip. Never againReviewed 19 Apr 2025
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8.0
The process went smooth. Nice vehicle. Process to pick up care was a bit of a hassle as its location needs an uber to get to, and then you wait in a line. Same for going back. Plan accordingly.Reviewed 1 Apr 2025
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2.0
When I landed, I called to pick up the rental car and was just told they had no cars left and that I needed to contact corporate to get a refund. The agent was very blunt and didn’t offer any real apology. I was left stranded with a 7 month old baby. We ended up having to pay $50 for a taxi to my hotel and the next morning got a rental car from enterprise costing us $280. My original reservation was meant to be $140 For the entire week. I will not risk booking a car again through Economy. I am now having to work with another agent from corporate for a refund and it has just been so much more work.Reviewed 3 Nov 2024
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2.0
There was little to no information on how I should find Economy. When I called, the man tells me that 'you know that we don't have your car' and it would take an hour to get my car. How would I know? But if you don't have my car, then I'll take another car from the lot. So I travel to the lot after an Uber takes us to their lot. He meant to say 'we have no cars right now, no idea when we'll get any cars, you may be 2nd on the waitlist, so if any cars do become available, they will be distributed first come - first serve, and I'll be happy to give you your money back now so you can find a rental car for the weekend' instead.Reviewed 22 Oct 2024
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2.0
I backed out of the rental as the conditions were poor. I was happy to pay more at Avis.Reviewed 3 Oct 2024
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2.0
I rented with them to pick up the car at 12pm. On August 28, 2024 They took my money and they cancel the rent of the car because I didn't pick up the car at 12pm even though I gave them the flight and the airline that will be there at 5:20pm, until today I'm not receiving my reimbursement, I called again customer service and said that I have to e-mail to a different place. Waisting so much time because of the company incompetency.Reviewed 2 Sept 2024
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10.0
The staff working at Economy were courteous, professional, polite, personable… really helpful in every way.Reviewed 2 Aug 2024
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2.0
Charged fees for little thing (which were either not explained or hidden until after drop-off) and were not honest about the drop-off process. I was told I could drop the car off without issue after hours (flight at 10PM on Sunday, 7/28), however, they don't have after hours drop-off at their lot and I almost missed my flight due to not having any idea where to return the car.Reviewed 29 Jul 2024
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8.0
Pick up was great, car was great! Drop off the shuttle driver was rude and also drove like a maniac. Everyone else was great to work with and good communication.Reviewed 28 Jul 2024
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