Ideally located to access city and businesses in the area, parking the superior room did not have bathrobe nor slippers, I was given a single room in spite of having booked a double room. As a result there was only one duvet and felt cold during the night.
Noisy street right in front of the hotel.
Verry noisy room
friendly staff, great breakfast, spacious rooms, excellent beds traffic noise when opening windows
Cleanliness of the room, design, comfortable beds, convenient location, good breakfast Staff checking the mini-bar when the guests are in the room
very smart and efficient staff and a beautiful modern hotel and excellent breakfast buffet
Buffet breakfast was excellent, much better than some more expensive hotels I have stayed in. Rooms were clean. Overall a good experience.
Helpfulness of staff My colleagues and I all had front rooms overlooking the main road and found the traffic noise very very disturbing all night
additional pay for parking; payment for parking only possible with cash
clean The service at the bar was very slow in fact we ordered 2 coctails on saturday night and even after half an hour we still hadn't got them so we told the girl not to bother and went up to our room. Also refills of coffee, sugar and milk in the room weren't done and the staff explained that they had problems with the mini bar staff
They did everything well but the place lacked some warmth and character
sitting on the terras adjacent a beautiful park for lunch and dinner enjoying light meals during terribly hot summer days.
Everything was fine and the staff very helpfull
The front desk staff are really nice, helpful and approachable. A little bit too expensive on little things like small pack of peanuts and beverages which I recon should be free.
Excellent service and friendly staff Nothing
The service from the staff went beyond expectation. All of the staff were professional yet friendly and helpful. A wonderful experience. I enjoyed everything about the Sheraton and will stay there again.
discreet ,knowledgable and hospitable staff not enough desert selection for breakfast,(fruits or sweet cakes etc..)
Room was excellent Bar and restaurant were too expensive. €8 for a half litre of beer and €23 for a breakfast was too much. I paid €23 for an omlette a coffee and an orange juice. Too much.
Overall an enjoyable stay!
Very good, clean and quiet place for the night, and not far away from Duesseldorf, where the fair K2007 was held at. hotel parking.
Proximity to train station Unfortunately the promximity to the train station which had a lot of undesirables arount it in the evening.
There is no gym
spacious room Tv is not big enough, carpet is a little old, should offer different type of pillows
Friendly staff and nice, spacious rooms with all amenities. Just a couple of minutes away from Limbecker shopping center. How to drive to the hotel parking is somewhat of a puzzle the first time.
Friendly staff, good food
Location in the center of Essen and own car parking. Expensive breakfast for 17 euro per person. Within room 201 you can hear cars entering the car park underneath the hotel while lying in bed. Can be disturbing when you try to sleep.
The hotel is exactly next to the shopping center and Limbecker Platz. The parking of the hotel is very convenient. Hotel staff was very friendly. We had a very large room which was very convenient. The shower leaked very much so that you had to use almost all towels for drying up the floor. It is a good hotel and up to the standard of what you can expect of Holiday Inn, but it is definitely not a luxurious design hotel (by the way, that was not how it was promoted, but would have been a nice surprise.)
Expensive, especially with breakfast at extra cost. Curtains should have been repaced as they were worn in places.
cleanliness and helpfulness of staff
Staff are well trained and frindly Food at the restaurant is limited to few dishes
The hotel is nice. Good location and wonderful breakfast. There was a problem with one of the receptionist during the check-in. One of the guests did not come and the reservation of the room (double) was made under his name. The receptionist did not want to give us the room even if we had already paid for it and the other guest was present. They made us waiting until another receptionist came and solved the problem.
efficient staff the evening restaurant atmosphere, a bit boring and dull
Great Location, I was attending a fair at Dusseldorf and this provided an excellent base to attend the fair. Very close to the station. Also close to the walking street with plenty of restaurants and shops close by. Would suggest that keep a water kettle in every room. Thats standard now days.
Limited hotel car parking area.
comfortable bed, close to shopping area and main train station wi fi reception in upper floor was too weak to make a connection, 15 EUR charge for breakfast, per day
Staff were efficient and welcoming. Breakfast was excellent. Rooms were light, spacious and airy. Beds were comfortable we were not allowed to use the breakfast area to play games. As a hotel accommodating people during the world's largest games expo this was a serious problem and led to many people shunning the hotel in the evenings to go to (e.g.) the Ibis down the road which did allow this. My room was not cleaned at all one day, despite a 'please make up this room' notice left on door handle.
central location On the website, it said there was free internet, which turned out not to be true. After i pointed this out, they changed the web information. Otherwise
Closeness of Main railway statio, center of the city, very nice and friendly staff, clean and comfort room. All in all very good
Excellent location, close to the train station/metro, shopping, cafes/restaurants. Good breakfast. Clean. Friendly staff.
Excellent location. The room has all the facilities as expected. Breakfast is excluded.
not very good service at the restaurant, refused to serve us at 9.30 while it was supposed to be open till 10.00
nice breakfast buffet, parking around the corner The interior does not deserve to be calle ART hotel. Very bad taste! But a pleasant hotel altogether.
Location / parking no aircondition / noisy room facing main road / poor TV quality and stations
Breakfast is a mood not rushed
We really enjoyed the way the Beatles theme was used to decorate the room with records, pictures, a book on the Fab Four and even guitars. Of course we would not have enjoyed this decoration if the room was not comfortable or clean, but it was comfortable and clean.
the room was wide the reception was closed during the night starting from eleven/midnight
size of room and bathroom are good, clean design. Quite close to city center
The beds are good. The hotel is close to the station and provides cheap parking spaces. Breakfast was good. The tiles on the floor in room are not really my thing. I like carpet better. The shower head wasn't staying up.
Hospitality of the personnel, large room, breakfast included, free wi-fi. Proximity to U-bahn stations (the nearest is 300 m walking distance) and to city center (500 m to HBf and shopping area). Reasonable prices for the room. I understand that this hotel is new and operates for only 2 months. But the stationary phone, freezer and air conditioner in the room would be highly expected.
Good proximity to Exhibition Centre and Shopping centre and restaurants
nice ambience and good location. Room was huge and well appointed. Parking facilities were very good and parking rate was cheap. It was a good place and we have no complaints
the friendliness and helpfulness of the staff. the cleanliness of the hotel. no
Comfortable, clean , modern, good breakfast. I missed a health spa. I had a small break and wanted to have a massage but could not get it because I needed a 2 hour booking.
The staff (at front desk, bar, restaurant) was very friendly and helpful, accomodating and competent. The open showers; the water spills on bathroom floor. Missed an exercise room.
We got a suite insted of a room for the same price!
Friendly welcome from the staff. I stayed over in a superior room which was comfy, modern and clean. Very good hotel. No free wifi internet access
Breakfast and restaurant is better than you can expect.
Everything was of a very high standard and in very good locaion which was ideal for our stay (The Essen Motorshow). The staff were very helpful, the food was very good and we look forward to booking again next year for a larger party. There was one thing.... There is not enough seating in the bar!!
The location was very good near to the centre; I like especially the good breakfast. I would have needed another pillow, but there were no extras available.
Hotel was nice and clean, breakfast was decent.
The staff were really professional, friendly, and efficient.
The location to the theater, and the convience to shopping. Did not like the continetal breakfast. They need to add more selections and add childrens highchairs for families traving with small kids
Good breakfast Upon arrival I was provided with an apartment instead of a room. This was in a different buidling. Key issue was that no soap was available and the apartment wasn't heated. When I mentioned this at the reception they replied that they didn't have any rooms available.
I was only one day.
The Staff promptness & service.
Complimentary: Water & Some essential toiletries need to provide. In Breakfast I can expect at least one gravy dish. The pillow supplied may hard one will be helpful for some people like me.
Location, room size
What I most like about the hotel is their staff who is friendly and very co-operative.
A clean and efficient hotel.
5 min walk to shopping area. complimentary breakfast very good, nice staff parking costs
The staff was very friendly and accomodating. The hotel is very nice, inside and out.
the staffs was effective.
the hotel has a good location and the staff is very friendly and helpful. the buffet breakfast is really delicious. the room was spacious, but the fortuniture a little old fashioned.
The family room was very spacious and even had a small seperate room for our kids. The beds were comfortable with great, fluffy duvets. The bathroom was spacious with a large double sink. The breakfast was delicious with a large selection to choose from.
Located conveniently near railway station and city center. Shopping street is just across the corner. Very clean room.
All was exelent. Would have no hesitation in recommending this hotel to anyone.
Very helpful and friendly staff comfortable rooms. Very noisy in the early hours think must be night club near. also thought the breakfast was expensive
room space, cleaness, location, good breakfast buffet a bit old style but ok
Very central and nearby to location of seminar.
Desing and quality were really excellent. The room was confortable and a very good price/quality rapport. Very close to teh city center.
Location to the areana and shopping center were perfect - only a 10-15min walk. Lobby was smeled like smoke in the evening, and lingered to the breakfast room in the morning.
modern and comfortable price of breakfast
Excellent rooms, very well laid out. Hotel staff very friendly and helpful.
The hotel seemed to be quite new. Both bed room and bath room were very modern. It's close to Centro. Though we didn't have a breakfast, it looked good. My credit card had a problem but Booking.com didn't alert when I booked. The hotel couldn't charge in advance thus I was almost charged quite expensive normal price. It would be nice if the system tells me that credit card is not valid when I booked.
they offered a wide range of choises for breakfast
free wlan internet (unfortunately it did not work properly)
Location and style of room.
Friendly staff, a very nice breakfast buffet, by car 3 minutes away from CentrO and 25 minutes away from Moviepark Germany.The hotel itself lies in a kind of boring area, a buisnesspark
the Shower and beds
I was very impressed with the quality of the hotel, the helpfullness of the staff, the location, and most of all the price. Great experience!!
Basic facilities but clean and efficiently run. Staff very accommodating where possible.
Staff were very helpful,polite and courteous and breakfast was good.Hotel was close to local ammenities and underground system and ideal for access to Messe. Helpful information when booking would be local information as proximity to nearest underground and its name as the google map only doesnt do this,this is particularly helpful when asking for directions,etc
Good position to Messe and surrounding restaurauts.
Personal, room is clean.
Friendly and helpful staff, and exellent location. Very close to the messe essen, and lots of places to eat and drink right outside the hotel. Decent breakfast included Dated interior, but not too bad. Very fair for the price
The hotel might not be a 3 star hotel for everybody's standards, but it was very close (walking 5 minutes) to my destination, the Messe Essen, the rate for the room was more than excellent and the staff is really friendly. I will most certanly use it again next year. The furniture was a bit outdated.
Helpful staff - even with language difficulties! Straightforward security system. Clean. Close to public transport. Wide range of food for breakfast available. Lack of kettle/tea-making facilities in room. (I realise that drinks could be acquired from the dining room at any time but ...)
nice rooms having to walk 400 yards to the hotels other complex where we were staying and not given any indication that this would happen until we had got there
Modern rooms, very well located for our purpose: visit of the Ruhr Museum (Zeche Zollverein). Room rather small (also bathroom) and basic. No restaurant.
Best value for money. Friendly staff
Staff was friendly & outgoing.
The room was exactly what I needed, on-suite shower and a clean bed.
good breakfast, convenient location room was rather small / cramped
Good breakfasts, nice stuff. The location is very convenient (one minute walk from subway, close to the main street). There is free WiFi internet access in the hotel, but it works bad, so I used paid T-mobile hot-spot service (which is also present in the hotel). The bed is a little bit too soft for me, but it's probably personal attitude.
The friendly helpful staff
some issues with wifi
Too expensive for a poor/typical service
every one was courteous and prompt Hotel did not have air conditioner. This is necessary during summer.
Very helpful and friendly staff I realise that the hotel was very busy, but the breakfast room was too small for the number of guests. On the last day I could not have breakfast because despite waiting there were no available tables.
I was served a bad meal in the restaurant (a lamb dish - the lamb was very old and stale), but the waiter recovered well by taking it away and bringing giving me another choice. I never did get an apology from the Chef about the lamb. I happen to be in the Customer Service and Hospitality business as well.
The game room in 2nd floor was excellent, thank you! One thing that would have made it even better is having the tables waited, even once per hour. Now if you wanted something you had to go down to restaurant yourself.
Friendly staff, clean, good breakfast & special game room for Spielmesse guests. There should have been free wireless internet access in the room.
Quiet and Internet connexion
Nothing special... You have to pay for everything. Internet is 8 euros each hour, free in the lobby but only for 30'.
It is very clean. The building is too complex. Some rooms are renovated and have nice furniture and others are old. ( In return of the same fee I got a small and old room whereas my father had a big and modern, new one. My room should have been cheaper )
Good buffet breakfast, though could be a bit crowded. The Bistro was nice for dinner and good beer. Was a bit of a long walk from the front door to my room.
The only one who had free rooms. It was too expencive. I live a lot in simular hotels in Berlin which has a better standard and fare lower prices, even in the high traffic.
Rooms were large. Bus stop was very convenient/close. Train station was a pleasant walking distance.
We had an appartment for 3 persons an my daughter had her own room, we didn't expect that
very confortable, big room. high price because of Medica Fair in Dusseldorf
Reception personnel very helpful
Large room well equiped The hotel seems a little old.
Great Price No proper kettle. (Just very slow coffee maker)
That the hotel has an own parking space. It was near the centre and my first impression that the staff could speak english. We hope that this language will improves more german people. And to internet without to be charge for is what more hotels must do. Our room was on the streetside. To crowdy and the shower has to replaced in room 106. To shower you have to hold this in your hand. Also the cabin can be replaced.
The staff was very kind and smily. The food was not very good in the evening and always the same.
service of staff breakfast was good, but dinerfood not so good
Staff always kind and helpful. Clean and large room and bathroom (with a useful equipped mini kitchen). Huge and excellent breakfast served till 12 in the week end. Proximity to the centre. Calm. We would definitely come back!
It was a nice stay there, except the noisy street next to it and the heat (the room has not had air conditioning).
Nice, large room, free WiFi, free parking next to hotel
The small touches: free drinks, sauna, breakfast The beds were a bit hard, the pillows a bit soft.
everrything was really beautiful, the hotel was close to each point like metro and shopping centers...
Location No plug in sink
only 5 min walk to the city awsome breakfast and friendly personnel there is nothing i could say!!
Nice and helpful staff. No chairs and table. Had to sit on the bed!
The Location. Near to shopping area.
Friendly staff, pleasant atmosphere Limited bar facilities
Very comfortable and well equipped rooms. Excellent breakfast and very friendly staff.
My roo was lovely and quiet, well decorated and the buffet breakfast in the morning was fantastic the free minibar only had one alcoholic drink in it and that was a bottle of german beer
It was nice and clean but a bit far from city there where no shop around this hotel
Nice room and nice/firendly people. This is the hotel where I like to stay. Everything is smooth, well organised, quiet.... Time to check in was too long but still acceptable.
Stayed in the hotel for only seven hours and did not see much besidesour room. No
Very nice hotel, good staff, very polite and friendly, helpful at all times Not much to do in the area.
the size of the rooms nad the services provided by the reception staff as well as the restaurant staff.
very nice rooms - quite envirement - good service and fantastic restaurant
Location of the hotel, near to the Veltins Arena Stadium and the motorway.
good undercroft parking, rooms spacy and nicely decorated. The restaurant offers a good menu and breakfast was enjoyable. There is very little to do in the hotel and to go out you will need a taxi. But if you are by car there is no problem. But the thing I disliked most was the smoking in the restaurant. Although we asked for a non-smoking table we were seated next to a table of smokers.
the bar and breakfast
We went to Koenig-Pilsener-Arena and attended On a Dark Winter's Night concert / festival. The business in the breakfast area, it's neither very inviting, nor well organized.
It's convenience to the Centro,tram station and the healthy breakfasts!
kind staff, proper
the friendliness of the staff and the location.Plus the quality of the breakfast buffet everything was good
Great location , healthy breakfast, helpful staff. Bedroom was too warm.
Food - both dinner and breakfast were excellent
My room was clean and spacious, the staff was friendly and helpful.
Service oriented hotel staff - gave us a bigger room seeing that we are travelling with a young child. Spacious and clean room.
Price is very convenient, location is excellent for theater and for the shopping mall close by. Very easy to reach with public transport from the main train station I would have liked a little bit more light in the room (no light on the ceiling where the bed is, it was a little dark at night)
Near the exibition center, park, and the underground station.
The cleanliness and comfort of the hotel was second to none. The facilities sauna ect where of a very high standard and all the staff throughout the hotel where very kind well mannered and helpful. Nothing
Very Clean....and Quiet It's far from everything!
Location was ideal for business and for available restaurants and shops. Also easy access to the train there was an event at the Messe that was loud and lasted until 6 AM
Furniture style The attitude of one receptionist girl
internet is not good
fantastic friendly staff, so clean hotel nohing
The location is ideal if you have come to visit the next door exhibition halls. Over all staff was polite and help ful just a five minute walk and you can stroll through shopping street with variety of products.
The location to the Messe and the size of the rooms, especially the shower. The front desk staff gave us some bad information upon arrival. Also, there were very few US outlet adapters available.