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The dinner buffet and the breakfast selection are quite excellent! I did think it was quite clean and I loved my room. I wish all the hotels I stayed at were as well-maintained as here. I spent so little time here I didn't notice anything that went negatively.
near the airport with free shuttle service no porters and bell boys and front desk should tell guests that they must use room key for elevator use
Just stayed in the Best Western. I was pleasantly surprised. The room was very spacious, nice and comfortable. The hotel has a shuttle which takes 7 minutes to the terminal from 5 am to 11:30 pm. The hotel is in need of some remodeling, but overall nice. The staff were friendly. I stayed before at a different hotel in the area that received a much higher rating but liked the Best Western much better. It is mostly for business. The hotel can use some remodeling, the corridors feel dark with poor lighting.
We booked this hotel because of its proximity to the airport. The shuttle bus from the hotel runs frequently (every 20 minutes) and was quick. The hotel itself was amazing for the price - exceptionally clean and modern. The staff was friendly and helpful. We were very happy with our stay at the Holiday Inn Orly.
Check in and check out was fast, the shuttle bus was on time. Don't have much to say since I stayed only for 5 hours. The shuttle bus was a bit ahead of time when we arrived in the airport and was waiting for a pick-up to the hotel, so we missed one and had to wait for another 20 minutes.
Shettle to the airport. Friendly staffs, hotel quiet, Room clean and large. The room was fairly cold when arriving, did not have time to check if the heating system was on or off, same thing with the bathroom.
Very clean, friendly staff, all staff spoke very good english.
The hotel is excellent but not good for the tourists who wants to go to paris centre because it cost you big money and time to move to paris centre.
proximity to airport.courteseous staff.
Breakfast was delicious Be pulled to secure the value of the room and not taken it back only after two weeks means twice the amount
Room, shuttle service was excellent, staff elevators frequently out of service
a big variety of breakfast , people are friendly, helps you out if you need help, fridge was closed with key ( you have to pay for minibar ) / Tv channels was very less.
The room have near 20mt and with one double bed and one sofa. They don't have free internet, like is show in booking. The staff don't speak english only french.
yes, a short business stay no
The Key was delivered without the room number or any information. The bath room seems be inside of roullotte. Seems like a motel for speedy rooms. Car parking extremely expensive.
Most of the staff were very friendly and thoughtful.We liked the fact that the hotel was pet friendly.A perfect hotel for stop overs on a long journey.The room temperature was good, not hot and stuffy like some hotels can be. The pillows were a bit uncomfortable.
Internet doesn' t work
Rooms are clean and comfortable The staff wasn't helpfull. My car window is broken due to theft. I asked the receptionist for tape and plastic. They told me they don't have transparent plastic. That's ok. So I asked for some tape which I can take away. Because it's was sunday and all shops are closed. She still refuse to give me that plastic tape to take away even If I pay for it!!!!!
I loved its quite environment and the on time shuttle bus to tha airport.
Good shuttle sirvice and very very good resturant 1 min froom the hotel!
The Hotel is very well located in respect to the Orly airport. The Hotel is friendly and efficient, the transfer to the Airport works also very well. Rooms are very clean and modernly decorated. If you need an Hotel to stay between flights for example this is an excellent choice.
The pick up service from the airport worked well. The staff were friendly and helpful. an ideal resting place at the end of a long flight.
Reasonably close to airport
The breakfast was excellent Mix up over the free transport from the airport, which didn't materialise. Public areas of the hotel were very tired and grimy (carpets stained and badly need replacing; not a very good first impression! ) But the room itself was clean and tidy.
Nothing Dirty...dirty ditry. Not even worth a 1 star
Location near Orly and excellent restaurant. Receptionist very kind.
Close to the airport. Nothing fancy but just what I needed for a decent price. They did not have a free baby cot as it appears on the reservation. They propose to rent a room with an extra bed for 10 Euros more.
The hotel is about 20 minutes walk from the subway station and a 30 minutes ride by taxi to Orly Airport, you have many restaurants across the street plus a Mall to do your last minute shopping. The hotel has all the facilities and the staff is very helpfull, they upgraded our rooms to acommodate us.
Was in for New Year's Eve, left the following day. Room was booked at the last minute. I usually travel in hostels, but I have also been at some amazing hotels. Staff gave a very pleasant, both for check-in and check out. Rooms were clean and in order, beds was very comfortable. The price, especially considering the time of year, was very reasonable. Cons: internet was expensive. The hotel is close to a RER B Station and a walk away from Port D'Orleans (where I had my business for this trip), but you are out of the City. The location would be a hassle for most people looking to sightsee Paris, I think.
courtesy and helpfulness of staff Having to request wash clothes at least 6 out of 9 nights from housekeeping. Didn't like having to feel we were imposing on housekeeping to get towels that we feel should have been in the room when we arrived and after we were staying.
The employees' service at the front desk The check-in time is too late and the check-out time is too early.
There were no problems with our very early wake-up call, and it was a nice surprise to find they had complimentary coffee and biscuits for us as we waited for the 5:00 am shuttle to Orly Airport. The room was clean and pleasant as well.
It is closely located to Orly airport plus the free shuttle service provided. I am not sure if Ok for daily city trips but if you need to take a plane from Orly is great. It is an old building that has been refurbished so you notice it in some details but still OK for the money paid.
rooms had terrible petrol/plastic smell. Impossible to sleep.
Ease of access to the airport. Unusually friendly hotel staff for an airport hotel. Comfortable room. Room price is excessive, as usual at most airport hotels. But then again, you have to sleep somewhere when overnighting between flights and this was a good hotel for that.
Cleanliness of room. Not loud, but permanent noise (air condition + traffic).
difficult to get to the city
Very helpful staff, very clean and spacious room and a very comfortable bed. ridiculous that parking is an additional 14 Euros per night plus internet use is very expensive. WIFI is so common these days, and provided free of charge in much more basic hotels.
Stayed at the hotel for business use so internet access way one of the reasons for choosing this hotel Could have done with unlimited internet access
Good room size, Don't like the pillow as it is too flat and only one per bed should be 2 per bed. Should provide a free bus shuttle service to metro. Provide free parking.
I was not there very long - but the breakfast was excellent
Had good service from the staff. The shuttle service is very good too. The furniture in the room is very old , blankets and carpets are dirty
Hotel is closed the airport. The bed, too small.
Proximity to Orly Aeroport, despite this there was no disturbance from aircraft noise. Not a great deal of character to the hotel, however it is very functional. Better map of the surrounding road system would help, this was the first time I have used Orly Aeroport and the road system is quite complicated.
mveryy good no
the restaurant was ok the reception staff was uncommercial people.
The position and the staff Maybe a little expensive for the given facilities
Close to the airport. Nice shuttle service. Cosy restaurant. Many rooms are without any view, which is OK if you spend one NIGHT. No Room Service available.
the location is very convenient to airport....we ate dinner there and the food was very good....freee shuttle to airport water leaked onto the floor during shower
breakfast buffet quite poor
The room was rather shabby as the carpet in the coridor.
Good location for access by car, and secure underground parking at reasonable rate. One lift not working causing queues
Minor thing: you're asked whether you'll have diner, breakfast... We should also be asked whether we'll need telephone line.It's only when you try to dial you realize the line is off and you're required to come back to the reception and make a deposit. I don't mind the deposit but I mind to have to come back
Everything was clean, staff very friendly and helpful. The sound isolation was relatively poor so that you heard everything going on outside your room. The rooms were overheated and no way to change that.
The staff is very serviceminded, and the rooms are clean and in good condition. The previous guest had been smoking in our room (even though it was a non-smoker hotel), and the staff immediatly apologized and took care of it. Also, the trip with the metro to the centre is easy - EUR1,70 and 15 mins. duration, and the hotel breakfast is also good. Definitely value for money. The walls are thin - if people talk in the hall you will hear it. The rooms are not big and thus best for travellers, who are in Paris to spend time outside of the hotel.
location,price,comfort hotel staff
Quite room - metro,bus near the hotel- friendly stuff- clean room and every section at the hotel. There was wet wall piece at the bathroom that was smelling all the time.
the beds are very comfortable, rooms nice and clean! we would come back anytime!!
reception staff excellent - Restaurant absolutely appalling and staff gruff -
Simple, clear, without bad suprise. I have no complaint at all. Congratulation
Good location near bypass road of Paris and close to metro station. Nice and descent hotel and friendly and helpful staff. Car parking.
i liked the smiley faces for the front office, and they selected to us a driver talks our language that facilitated our trip 100% specially he was cheaper than taxis i didn't like that the hotel doesn't have any services after 22:00, and the restaurant is so small has almost 10 table that serves all the hotel, and the staff are very small number who can't serve easily the guests specially when the hotel is full and for sure can't serve the rooms when they serve restaurant
Very comfortable location, excellent breakfast (extra payment), clean, quiet, and with friendly staf rather expensive (if you include the breakfast)
Hotel is new and clean.
Very pleasant stay at Novotel Paris. Rooms were clean and spacey.
Ease of reception and the helpfulness of staff
We stayed for 7 hours, overnight, after a long haul flight from Singapore (CDG-Air France bus to Orly). There was plenty of hot water and a clean bed. Up and out for an early onward flight. Perfect. Breakfast did not start early enough for us. We had a spare half an hour to wait for the free bus to the airport and we could have filled it with a quick hot coffee and pan au chocolate. The mis-timing was my own fault, we just missed the 6am bus, otherwise, no complaints.
Free internet, Location. Hotel is old.
location , staff
The navette picked me up from the airport and delivered me back there the next morning
very friendly staff, great support in all questions, very clean, very good infrastructure, the quality is higher as two stars.
proximity to airport/prompt shuttle service It was difficult to get a snack...resturant next door was full of people [1 May], leaving McDonalds as our only option...tea making facilities in our room would have been most welcome.
Confort and location (near to the orly's aeroport)
quite and resting parking had slopes (bumps) to high for my car (Toyota Aygo), where the car scratch on those bumps; strong smell on the hall for the rooms; The fact that the reception was not aware that we required for an extra bed for our 2.5 years old daughter;
The room was clean and tidy, comfortable bed, staff was friendly, familiy atmosphere. The location of the hotel was not in walking distance from last metro station of Porte d'Orléans.
Excellent bed - the best I have ever been in at a hotel!! Room seemed to be a smoker room before
It was central to our place of buisness Quality of rooms very poor. Shower broken, bed lining boards missing,
This place was dirty and poorly decorated with whitewash like paint and sinks nearly falling off walls, leg of table in room fell off when I put my purse on it, air conditioning did not work. Was locked in to hotel when we tried to leave in am--we had already paided our bill. This did not look like a safe part of town.
The hotel took a large group - which is understandable - but they wanted to serve breakfast to other guests in a meeting room. TV did not work - I phoned reception and was ignored.
Good basic hotel for what I needed. I arrived late in the evening and they held the room as requested when booked. Good breakfast
Close to the airport for early flight Old furniture, matress not so clean, bathroom oldy too
Website says free shuttle but when I arrived at the airport and waited, another shuttle driver from a better hotel told me that I had to call the hotel. The tourist office called and it took 45 minutes. I had an early flight. The hotel charged 15 euro for the free shuttle because it wasn't between 645 am and 1000 pm. Definitely not worth any savings you might get.
Absolutely nothing. This hotel is horrible and definitely not a 3 star. More like a 1/2 star. The hotel and the rooms were dirty. The breakfast was terrible. Living in France I expect small breakfasts, but the bread was stale and definitely not worth the money.
was close to airport and free shuttel to airport WC was out of function and i coudn't sit on it, The breakfast was cold and i paid 8 euro for a piece of bread and cheese. It was not clean in the room and the wc.
Receptionist was very cheerful and friendly Breakfast is too expensive. An alternative budget breakfast should be offered for those leaving early for travel reasons.
no iron or ironing board
The standard of food in the hotel was not good
Good location near to the airport, and free parking. No wifi. No free internet access.
The hotel is clean and value for money.
Even though we just stay there for only one night, the impression was pretty good. Clean, functional and with free shuttle to Orly airport. If you want to catch plane on the early morning, it is smart choice.
Breakfast is rather good. And it has free shuttle to Orly every 30 minutes. The hotel is 10 minutes by car from Orly If you don't speak French it could be a problem because the staff did not speak а single word in English. So the hotel is just a place where you can sleep if you depart from Orly early in the morning.
Nice friendly hotel, helpful staff. Good continenetal breakfast. Beautiful little town within walking distance with small restaurants, shops etc. About 7km into paris via metro, bus or taxi. The hotel rooms were clean and tidy, the sheets immaculate and maid service every day. Excellent value for money. A large open air disco across the road. Open Friday and Saturday nights, it didnt bother us we were too drunk to notice and it actually rocked us to sleep!
nothing Staff was rude and horrible implying they knew nothing about the bookings and we came to con them , made my wife cry , after 0.5 an hour of humiliating debates ( 10 hours in the car on the hot day and through the night ) they gave us a key and never apologized . The disco near by ruined every night of our stay . No sorry or thank you ....Awful experience !!!
this is an airport hotel, stay here if you have an early flight from orly the next morning. Otherwise, no reason to come here at all. Had to wait a long time for the shuttle bus from the airport and the location of the bus stop is not marked at all. Had to phone the hotel. Breakfast is another €9. All corridors are outside, you are literally a prisoner of your room.
very comfortable room difficult to find the reception which is situated in the restaurant in front of the hotel, prices change according to events in the region!
only sleep.. nothing
Next to restaraunt, night club, public transport. We couldn't use the free shuttle to get to the hotel from airport as the lady at the reception didn't understand English. Had to take a cab. Rooms were small and we could hardly open our bags.
Room clean and confortable Shuttle from airport to hotel delayed (waiting one hour)Restaurant closed arriving at the hotel
nice and confortable roooms, very clean bathroom Bar facilities very poor : no place to sit down. Breakfast tables not very appealing.
quite bath was not working correctly. A strong smell of smoke, when the neighbors were smoking. 10 minutes walk from metro
next to periferique, but no noise
The carpet is wet & dirty . The name of Holiday Inn is no more good at all! It is out of the place
The room was the best in the hotel. Yes, the staff and I checked out three days early because of the way the behaved and the way treated us. I had to 45 minutes for one lipton teabag, because the only one staff that the hotel has was busy checking out another customer, but need was only one minute job. and protested, i got yelled at. The staffs name was Miss Melrose.
Very helpful staff, cleanliness of the room and corridors was good, breakfast was ok but they allowed us to have it even after 10:30 in the morning, so it was nice of them. A bit far from the nearest metro station, i would say around 10 mins walk
Good breakfast, good staff, room was cleaned very well each day. new and clean bathroom. 1. Location is a bit far from city center and about 10 minutes walk from nearest metro station. 2. A minibar in the room could be a big advantage
the staff was very friendly, the breaksfast
The hotel people made my stay simple and easy
Breakfast was free. Hotel staff was friendly. Room did not have a refrigerator. Did not properly clean the room each day (did not remove trash, nor give sufficient towels, nor restock toilet paper). Parking garage was small and difficult to maneuver around in. Bed was uncomfortable (uneven and noisy).
Well maintained. Tea/coffee/biscuits in room. My room was quiet.
Even on the third and fourth floor there was the noise of the kitchenhood, on the third floor at the front side one could feel the floor tremble. The receptionist thought it difficult to speak English. Floorlights didn't work.In the room a light didn't function, the curtain was partly of the rail, the sheet didn't seem totally clean. The steak in the restaurant was made of minced meat and burned.
Nice and helpful staff. Correct room. Unfortunately there was a steeling from the room. But the hotel is helpful, and correct with the compensation. No more problem. Just take care of your things.
The staff was friendly, the room and the bathroom were clean and nice. The price was low. The hotel might be loud in the summer if the windows must be kept open.
The hotel is fairly close to attractions. The bed was not overly comfortable, hotel was well worth the price paid
very good standard of hotel for the price difficult to find for someone on their first visit to Fresnes (I expected it to be in the town centrre, not outside of it)
Value for money and proximity to the bus stop Staff couldn't speak enough english to even give me direction from the vicinity of the hotel.
hotel was clean, staff were friendly, secure parking no restaurant
The price was good and location very convenient near the RER B line. The hotel restaurant was very good for dinner and breakfast, good value for money. The hook which holds the shower head to the wall was broken so it had to be held for the duration of a shower. I am sure they would have done something about it had I complained, but I was only there two nights and some things should be noted without having to complain (e.g. what is cleaned if such a problem goes unnoticed?). This is the only strike against an otherwise pleasant stay.
clean; good breakfast; good price
The WiFi reliability and speed were both excellent! Grocery store right next door. Bus line runs right past the hotel. The location wasn't near any major attractions.
The location from Paris No air conditioning, the bathroom was very small
Hotel was fine and clean Very far from the city center, have to take bus after metro, staff speaks very little english
staff was very helpful considering the lack of resources available to them No A/C
roomscomfortableandlotsofshelfspace bathroomwelllaidout deskstaffhadabadattitude facetowelswerenotsupplied
Room, parking place.
People at the front desk very friendly and kind - The hotel's parking entrance is very bad indicated. There are works in the street and it is a fast venue so pretty hard to slow down to find where to turn without having a car pushing behind!!! + Ibis Rungis is just few minutes ago and parking is free, here it is 8 euros. - hotel's restaurant is a Courtepaille. Fir dinner mymeat was not cooked enough and in the morning breakfast is till 10 am but if you decide to go at 9:30 they send you to the only corner where two tables are still not set up, the manager was taking off the buffet so I could have few bread and a coffee before everything else disappeared!!! - Finally wi-fi in the room never worked and they explained it was normal in the 4th floor + I heard the alarms of everybody! Noisy!!
We booked two tripple rooms. On arrival we found the hotel and rooms not really clean. The staff were not very helpful. There were no towels in the room and the phones in the room did not work at all. On personal request at the reception for 6 large and 6 small towels, we were only given 2 small and 4 large towels for the group. The tripple rooms and toilets were very small. We were charged extra 7.50 Euros per person for breakfast and they only served a very small selection of conrflakes and milk for breakfask without anything else.