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Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"

Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Cons: "Not to be late ,and not to loose my luggege"

Cons: "Thanks"

Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"

Cons: "The fligh Washington delay more than a hour"

Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Cons: "Arrived 5 hours late"

Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Cons: "My luggage was lost in Paris. Now I need to wait still."

Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."

Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"

Pros: "Ok"
Cons: "Nothing"

Pros: "Plane was comfortable and new."
Cons: "Nothing really."

Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"

Pros: "La entrada"
Cons: "El resto de cosas"

Pros: "Free snack and drinks. Good service."

Pros: "The service"
Cons: "Nothing"

Pros: "Nothing particular"
Cons: "Nothing particular"

Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"

Pros: "The hostesses were very kind and nice"

Cons: "It was delayed"

Cons: "only there were del;ay at JFK"

Pros: "On time departure and arrival"

Pros: "Pretty decent"
Cons: "Not much"

Cons: "They lost my luggage"

Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."

Pros: "No issues, quick trip, friendly staff, comfortable ride..."

Cons: "Clean. Courtesy of staff on plane."

Pros: "Airplane staff were good"

Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Cons: "."

Cons: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."

Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

Pros: "Standard stuff"

Pros: "Efficient check-in."
Cons: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."

Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Pros: "Boarding sevece was very nice and helpful Thanks so much"

Cons: "Meal choice missing kosher non-gluten combination."

Pros: "Free drinks and snack!"
Cons: "Nothing"

Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."

Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."

Cons: "Left a little late for no apparent reason."

Pros: "The plane is roomy and bright"
Cons: "N/A"

Pros: "should let first board passenger in rear rows and not everybody together."

Pros: "Courtesy staff excellent!"
Cons: "Console for gaming poked guy in front. Needed joystick"

Pros: "Boarding and such was straightforward and easy"
Cons: "Everything is uncomfortable"

Pros: "I do appreciate the update via email . Great experience . Thank you"
Cons: "All good"

Pros: "Good seat"
Cons: "Free food"

Cons: "Too many delays including leading the gate due to ground staff leaving equipment behind the plane .... really ?! On the upside - announcements from 1st officer was good"

Cons: "My window seat didn’t have a window"

Cons: "London Concorde first Lounge is old, food and service terrible, toilets dirty. And that is the best they got. Will try to avoid BA and only use if no other option. LH and AF much better in Europe"

Cons: "Hard to get over having to recheck our luggage"

Pros: "First class check in was smooth and efficient ! Love the passage way that lead me directly to lounge"
Cons: "Service in the lounge should be improved and there is no clear direction of which gate ie Gate 10A / C / E etc when boarding . Had to check a few times to ensure it’s the right gate"

Pros: "Short flight"
Cons: "Nothing - don’t expect too much on short flight"

Pros: "New plane."
Cons: "Plane was late to arrive so we were delayed about 30 min. However we had sufficient notice from BA and KAYAK regarding the changes."

Pros: "It was a quick boarding process and a quick flight! We were early!"
Cons: "I didn’t get any snacks, and no entertainment."

Pros: "It was short. The crew was friendly."
Cons: "The drinks and snacks were not complimentary."

Pros: "Staff were friendly."
Cons: "Heathrow’s use of buses to move passengers around is ridiculous for a modern airport. No water offered on flight exacerbated by dehydration from previous flight. All refreshments for a fee. I will not fly BA again if there is an alternative."

Pros: "Quick, smooth flight and a polite captain"
Cons: "Late leaving and arriving and baggage took forever to be delivered to belt."

Cons: "We couldn’t get on the flight. We arrived late because of an earlier flight but were at the ticket area before this flight even started boarding. Our boarding passes would not print at our departure location and I wasn’t able to check in online for it because it kept linking to the American Airlines website for checkin. We tried to print our boarding passes at the kiosks but it said we needed to seek assistance. We were misdirected to the ticketing/rebooking line which we sat in and watched the board change to boarding and later gate closing. There were only two agents at the desk helping the completely full queue. We were told that our reservation was apparently already changed to a later flight for some reason. Being delayed seven hours is a great way to start a honeymoon off."

Pros: "It was cool in the plane on a hot day."
Cons: "Nothing to report, all was normal. The safety video is awful."

Pros: "Ease of boarding"
Cons: "Nothing"

Pros: "It was a short flight"
Cons: "There is a charge for beverage service."

Pros: "Nice professional crew"

Pros: "On time and smooth flight."
Cons: "We were packed in like sardines. There were no plugs to charge devices."

Pros: "Crew was very nice and helpful, even for such a short flight"

Pros: "Not yet done."
Cons: "My American partner's passport expires 2 months after our return to the US. Unfortunately, the French issued a year ago the following rule: to enter France, the foreign passport must not expire at least 3 months after the return date. British Airways let us fly to London, explaining this to us, how it would be on us if there were problems further down, and that we would have to get our luggage in London. We chose to fly thinking it would be OK, we had listened to an online person who had had the same problem and the French later told him they would have let him in, also I am myself a dual citizen of France and the US, plus I am autistic, an invisible disability (in my case) that makes it impossible for me to travel alone. I usually do not even say it since not much is understood -by those who do not have it- on how to accommodate it However in London BA did not allow my partner to go on. Due to the fact yesterday was Easter Monday, the American consulate in London was closed. We have spent the night in a nearby motel and now, the next day, I am waiting alone back at the airport with our 2 large suitcases while my partner is at the American consulate. We are poor, do not have phone, currency or charger for England, and I do not do well with stress, so it is difficult. Now we cannot easily reach one another. We hope to be able to fly on a standby basis (that's what BA told us we could hopefully do) later today. Sorry for this long letter, I hope it does not bore whoever reads it (if it is even read :). Anne-Laure"

Pros: "Arriving in Paris"
Cons: "They have a fare that does not charge for Regular Bags....we booked it unknown toy us assuming we each could take a regular bag for no charge....well we have ended up paying an extra 400+ pounds for our bags to go each way to Paris and it has ruined our first time to Paris. The fare online was foreign to us and deceitful being from the US in every way. No one could even work with us or was willing to make a decision but everyone seemed to agree while still charging. No more British Airways Deceipt!"

Pros: "The trip was short flight and on time"

Cons: "We waited on the tarmac to deplane longer than we were in the air."

Pros: "Love BA airlines. Just be on time get on the plane and they will get you to where you want to go."

Pros: "The plane was new. The crew was awesome and the flight short."

Cons: "No complimentary drinks, not even water."

Pros: "on time, easy flight, comfortable, fairly priced"

Cons: "30 minute delay. No boarding announcements except for "final call - doors closing in 2 minutes""

Pros: "Nothing!"
Cons: "2 of 3 luggage kissed transfer at Heathrow to the Paris flight despite 2:30 hrs layover and arrived on next flight 4 hrs later"

Pros: "Lots of shopping but that may not be good since pickpockets are everywhere"
Cons: "Police (more) presence required to prevent thefts"

Pros: "N/A"
Cons: "My previous flight was delayed at the start and further in flight so I missed my connection. LHR makes too much use of buses."

Pros: "The plane was not full and therefor gave us an opportunity to spread out."
Cons: "No complaints as this flight was pretty empty we had all the room we needed"

Cons: "You charged me for coffe after flying all night"

Pros: "The flight was very good. Friendly crew, and barely half full so room to spread out. No good or entertainment (just a pond-hopper to Paris)."
Cons: "We sat waiting for takeoff for 45+ minutes. I slept for most of that, but woke up to us taxiing for takeoff (instead of landing as I had expected)."

Pros: "Every thing on time no Daly"
Cons: "Nil"

Cons: "Distances between terminal at Paris (CDG) gave me troubles for next flight."

Cons: "We were mislead on gate assigment which impacted our whole experience. There was no entertainment"

Pros: "everything went smoothly"

Pros: "We made it safely"
Cons: "No USB or outlet ports for charging the devices. Excuse me, but it is 2017."

Pros: "I had extra leg room."
Cons: "The TV screen was in a stick and it had been used so much that if I didn't pull it forward all the way it would not stay up. Then when you try to put it down it hits the wall in front of you and doesn't tuck in."

Pros: "The flight was very short, and comfortable. I fell asleep 5minutes into the air and woke up 15minutes before landing; shortest flight I've taken yet."

Pros: "Loved how easy it was to board the plane."
Cons: "That there was a child who would not stop yelling but that is not your fault."

Pros: "I made it to Paris and I guess that's what's important"
Cons: "You could offer small bottles of water as a courtesy Flight Attendants are definitely rude. Not to me, but I watched them interact with other passengers and they are just baseline.. rude."

Pros: "Boarded quickly and on time"
Cons: "Baggage didn't make the connection. No free food or drinks"

Cons: "No drink for economy, short fly"

Pros: "Comfortable seating"

Pros: "No complimentary food or drink London to Paris"

Pros: "We appreciated the friendliness of the male Flighr Attendant during the boarding process."
Cons: "The landing announcement by the female Flight Attendant was inaudible (too close to the microphone?), and very uninspiring especially for tourists who were landing in wonderful Paris(!!!!!!!) from a 20-hour travel day. Wow."

Pros: "Cabin crew always professional. The cabin was fresh and new."
Cons: "the leg room In club Europe is appalling. No premium feel at all."

Cons: "British Airways didn't have my leg of this flight (London to Paris) as part of original checkin from Austin to London. As a result I stood in Customer relations line for 90 minutes, missed my flight, and was separated from other member in my travel party who didn't experience same problem and we were both on same booking confirmation"

Cons: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."

Cons: "could not be delayed"

Cons: "I missed my flight because my previous flight was delayed 2.5 hrs"

Cons: "One hour delay"

Pros: "To be going home!"
Cons: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."

Pros: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Cons: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"

Pros: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"

Cons: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."

Pros: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Cons: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."

Pros: "Boarding was quick and we arrived on time."
Cons: "When getting to Bucharest we were taken by bus and didn’t have a gate."

Cons: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."

Cons: "flight delayed by more than 1 hour"

Cons: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."

Pros: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Cons: "I liked everything"

Pros: "Clean enough"
Cons: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."

Pros: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Cons: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Pros: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Cons: "The plane seemed very old, toilet in poor condition."

Cons: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."

Cons: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Pros: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Cons: "Serive to pay extra luggage very very slow"

Pros: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Cons: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Pros: "Crew, polite and friendly"
Cons: "delay of more than 6 hours and incorrect information"

Pros: "company gave out free drinks and snacks"

Cons: "They change the fly departing time with 12 hours before I was flying"

Pros: "Easy to book on phone no problems getting boarding passes etc."
Cons: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Pros: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Cons: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Pros: "The flight went well."
Cons: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Cons: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"

Pros: "Flight on time . Attentive crew . Good price ."
Cons: "Lack of leg room ."

Pros: "Arrived early to destination"
Cons: "Lack of entertainment also limited drinks"

Pros: "The flight was punctual"
Cons: "I got charged twice for luggage and couldn't get a refund"

Cons: "Rude crew, not organised work , not enough space for legs"

Cons: "I had to make my own way home from Manchester.. plane diverted due weather."

Pros: "The food they offer to purchase. Easy check in at the airport."
Cons: "Better seat pitch. I'm not a tall man, but the space is very small."

Pros: "Leg room and reclining"
Cons: "Nothing"

Pros: "free breakfast great staff"

Pros: "Free drinks, cheap flight and fairly comfortable!"
Cons: "No allocated seat."

Pros: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Cons: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"

Pros: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Cons: "-"

Pros: "I recomand to Everyone to use the airlines!!Very good quality"
Cons: "Nothing , was everything perfect!The stewardesses very nice"

Pros: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Cons: "Seats rather narrow"

Pros: "The service was OK, we flew on time and the flight itself was pleasant."
Cons: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."

Pros: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Cons: "Not applicable"

Pros: "The crew is very good"

Pros: "All was very efficient, food and drink a nice surprise"

Pros: "It took almost one hour in line just to check in. Also, the flight was delayed. They changed the seats and the crew was calling people who had previously booked breakfast because their seats didn't match what they had booked."
Cons: "We almost missed the plane because checking in took over an hour, since they only had one person for the entire flight. In addition, the flight was delayed and the food was not good."

Pros: "I liked the friendly crew, the fast boarding, the comfortable seating and space between seat rows and the fact that there were snacks and drinks provided during flight."
Cons: "no special dislikes"

Pros: "Check in was crowded but it went very fast; Boarding was done on time; Flight was smooth; Despite the fact that the plane was rather old, it was clean and good smelling, toilets spotless to my surprise."
Cons: "Minor delay at arrival; If you do not arrive at airport for check in with 90 minutes before flight, you have a good chance to miss it... airport is crowded in the morning, even on Sunday."

Pros: "The crew was very nice and professional. They sat me in the last roll on the left with 2 seats. I could not recline the seat and I had to travel sitting up right all the way from Spain to Brazil. Horrible!"
Cons: "They should have offered the empty seats to the passenger as soon the plane closed to take off."

Pros: "Nice crew, flight landed on time"
Cons: "Temperature was very hot and embarking procedure took a while to be completed"

Pros: "Nop"
Cons: "Streaming"

Pros: "Friendly crew"

Cons: "I missed the flight so I don’t have any feedback."

Cons: "Baggage service is not what they advertise had to pay $120 euros for the baggage that’s false advertisement not good"

Pros: "Crew was very accommodating and sensitive to the fact that I was traveling pregnant and with a small child; more than other airlines I’ve been on recently."
Cons: "There was a slight delay in takeoff and it seemed like very strict policies about baggage allowance on board."

Cons: "Boarding took 3 hours"

Cons: "They didn’t even give water without charging for it. Water is a basic need The hidden baggage fees. I was informed at checkin that I wasn’t allowed a checked bag from Amsterdam via Madrid to Miami. It is the first time I have ever flown internationally where you don’t get 1 bag at least to check in. The. The fee was €150 one way to check a bag. I feel that the airport should have disclosed more clearly that the fair did not include luggage. I can understand for some short haul flights people can choose to take luggage but international long haul is just heap and dishonest"

Pros: "Everything was great!"

Cons: "They said my fare was “lite” and charged 60 eur per bag. That is too expensive. Although a short fight not even water was given. Flight delayed."

Pros: "Plane was great"

Pros: "Entertainment was great. Paying for internet is annoying, but there were so many free movies and tv shows that I didn't miss it."
Cons: "It was seriously hot on this flight. I am very cold most of the time and I was sweating during parts of the flight. My husband is always warm and he was miserable all flight. Had to press the call button three times to get a glass of water when I was feeling ill. Bathrooms ran out of toilet paper and took awhile to get more. Couldn't sleep because of the temperature. Flight felt like it took double the time because it was so hot. Took forever to board and left way late, arrived late. Our flight over to Madrid was great, but this flight back was awful."

Pros: "the plane was modern."
Cons: "They charge you 3 euro for water! Really?! You can’t give it to us for free. Lame"

Cons: "Modern"

Pros: "Had to work my tale off to find aireuropa they told me I got switched to ibeira Took the train to another term I,so ask me when I actually take the flight I can give better feedback"

Pros: "No frills service with a great crew and well maintained planes"
Cons: "Not too many entertainment options for a translatantic flight"

Cons: "The plane has no entertainment , we had to download an app. That should work once on the air. It didn’t , the flight attendant said it was due to many passengers using it at the same time"

Cons: "A low cost company trying to compete with bigger company and prices too high for what you got."

Pros: "I liked the Boeing 787"
Cons: "The service sucked. The crew speaks very weak English. The crew only comes around the cabin very few times. Not good on a 9 1/2 hour flight."

Cons: "A two-hour fog delay in London assured me that I wouldn't make my connecting flight to New York. Both the Air Europa desk attendants at the airport and the customer service agent on the phone took no action, telling me simply that they would take responsibility in Madrid, where I had a layover. Sure enough, I missed the connection, and the Air Europa staff in Madrid were even less helpful, showing practically no problem-solving ability and even less empathy. In the end, I couldn't leave Madrid until 24 hours later and had to cancel half of my weekend plans in New York, frustrating friends and family who were expecting me. Overall, this was a nightmare experience. The indifference shown by Air Europa staff was outrageous."

Pros: "Comfort & choice of food"
Cons: "Entertainment and lack of options for it"

Pros: "Very friendly."
Cons: "Everything was perfect. Can't complain everything was good."

Pros: "Same as previous answer"
Cons: "Same as previous answer a"

Pros: "Boarding was fast. The breakfast sandwich was good. It was nice the cabin lights were turned down since it was an overnight flight. Also all seats had a pillow and blanket."
Cons: "The seats were extremely cramped, very difficult to get comfortable. The bathrooms early into the flight were dirty and one had no toilet paper the entire flight, making me wonder if any were cleaned between flights. Having TV's is a nice option to pass the time on a long flight. The problem was the seats were so close it was uncomfortable to watch them."

Pros: "the crew was nice ans well manered"
Cons: "they started boarding 25 minutes later than stipulated. the flight took off 10 minutes late. you should at least provide a complimentary small bag of peanuts or pretzels. the seats were uncomfortable and tight."

Cons: "The delay"

Pros: "The flight staff"
Cons: "I was upset because I had no television the entire trip. Very bored. Nothing to read."

Pros: "terminal E7 was filled about 15 AE personnel standing around doing not much of anything. Not even simple announcement welcoming or informing the customers of why its flight was delayed. They were busy greeting their own VIP's heading in and out of the business class. When asked what's going on, the AE personnel simply stated 'just wait'"
Cons: "At the security, i was turned away because TSA will not take Air Europa's electronic boarding pass. When I went back to the check in counter, I asked why, no answer from three people at the check in standing around. Again, indifferent attitude. Shouldn't AE inform customers of this time wasting problem? No self check in kiosks."

Pros: "My baggage didnt arrive"

Pros: "Flight quick and uncomplicated."
Cons: "Boarding chaotic. No food or entertainment involved."

Pros: "Check in perfect directions great plane great sits comfortable"
Cons: "The flight attendants could be a little bit "nicer" The food -- so so Movies OK"

Pros: "Fell asleep for almost the whole 2.5 hour flight so I'm with it."
Cons: "Can't thing of anything"

Pros: "Air Europa honored my SkyTeam Elite Status!"

Pros: "Great prices without feeling herded."
Cons: "Boarding could have been easier. Back of the plane should board before the front of the plane. Also, don't let people at the back, use the space at the front. Use the space above your own seat!"

Pros: "OK for a short flight"

Pros: "No frills easy to board. Flight left on time and arrived 15 minutes early."
Cons: "Very cramped seats for an average size person. When person in front pushed his seat back the seat was almost touching my face. Way too close."

Pros: "The price."
Cons: "The entertainment was a little frustrating. The screens were only in the middle section so if you sat on the sides, it was really hard to see. There was also no outlets available on a 7-8 hour flight."

Pros: "Crew"
Cons: "Food. Enterteinment."

Pros: "Nothing. Totally dissatisfied."
Cons: "They could have made a better effort to get me on that plane in London. After the facts unfolded, I got the impression it was a race thing."

Pros: "Cabin crew were very nice"

Pros: "Overall the experience was pleasant, once we figured out that things were fine. The crew was friendly and the seats are better than United Airline."
Cons: "We arrived at JFK early 4 hours before departure, and there was no sign and no one to ask questions. The check-in did not start until 2:30 before departure and there was no announcement."

Pros: "The crew was pleasant."
Cons: "The checking in/boarding process was absolutely horrible. Attempted to check in through their app to avoid the extremely long line and it wouldn't accept our passport numbers. After finally receiving our boarding passes, the kiosk for our flight read "Gate Closed" and it seemed to be miles away. We got to the airport well in advanced, but due to the long line and fear of missing the flight, we didn't have time to shop at duty free or get food within the airport."

Pros: "I arrived."
Cons: "No entertainment. My husband's system was missing buttons. The person on the next row couldn't lower table. Might need maintenance. My husband and I paid for upgraded seats but they were given away. We had to fight to sit together. Not very happy."

Cons: "The staff was not professional and extremely rude. After the flights were delayed and canceled...they were not accomodating and staff barely could speak my language English. It was very terrifying not being able to get help all alone in a foreign country."

Cons: "I did not like having to go through security procedures twice nor in the long walks both at Gatwick, Madrid and, worst, the mess at Miami International airport mile long walk and shambles of a passport control"

Pros: "I paid $750 roundtrip to FRANKFURT and was really impressed with the flight. Being fed twice and how good it was since I have heard air Europa is like spirit airlines for Europe. Would suggest"

Cons: "Not enough legroom! Flight attendants did not seem interested"

Pros: "I liked the food it was pretty good"
Cons: "I didn't like that for an 8 hour and 50 minute flight my plane didn't have individual TV's so the flight was pretty boring."

Cons: "No nos dieron nada de comer ni de tomar"

Cons: "Everything"

Cons: "It will be nice if economy class get at least a bottle of water!"

Cons: "Nothing was included"

Pros: "The ticket was affordable"
Cons: "The baggage rules are dubious at best."

Pros: "Movies and tv were nice."
Cons: "Wifi was so slow i gave up on it and just watched a movie. I flew 10 hours, nothing complimentary. Greedy"

Pros: "great new aircrafts"

Pros: "Not much."
Cons: "More space, entertainment, food options"

Pros: "Worst travel experience of my life"
Cons: "Everything"

Pros: "The boarding process was easy"
Cons: "It wasn't made obvious on Kayak booking that you had to pay for meals separately, which is €40 and not that great from what I've seen. The staff was also very rude and unfriendly"

Cons: "The price gouging for checking bags due to being a couple kg overweight is ridiculous."

Cons: "If they at least offered complimentary drinks and snacks."

Pros: "Was not able to leave the country"
Cons: "Was not able to leave the country"

Pros: "Nothing, unfortunately. Crazy boarding and deplaning process. Definitely not worth the ticket price discount. Wouldn’t ever do it again. Really horrible."
Cons: "Boarding, deplaning, and onboard service."

Cons: "Extremely long time for bags to arrive"

Cons: "Meals were not great but the worse problem is that whatever it was I couldn't eat it because your toy knives break, you cannot even cut a piece of chicken"

Cons: "Food"

Pros: "Check in was awful. We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !"
Cons: "Have organized system !!!"

Pros: "Had my own row"
Cons: "Boarding process in English and a little more organized"

Cons: "More movies"

Cons: "It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today."

Pros: "We didn’t crash"
Cons: "Everything"

Pros: "Business class seat can't recline to a flat seat"
Cons: "Quality of the seat."

Pros: "Pre loading of handicapped was insensitive and inefficient. People with disabilities were told to board and then made to stand in the jetway for over ten minutes. All the while the staff laughed, joked and stood around doing nothing to solve the situation."
Cons: "Gate staff-terrible attitude and service! They would never be hired elsewhere."

Pros: "Nice friendly service Spacious chair"

Pros: "Service onboard was excellent and prompt. When we ordered items they arrived very quickly."
Cons: "Checkin needed to be better planned and managed. Line was much too long. Get more staff earlier to prevent the lines from getting too long."

Pros: "same as above"

Pros: "Nothing"

Cons: "The USB port on my screen does not work. My phone was unable to charge."

Pros: "Service and overall experience was outstanding."
Cons: "Nothing"

Cons: "doesnt refund fees for baggage if not used"

Pros: "Plenty of lavatories"
Cons: "Food cost extra and it was horrible"

Pros: "Comfort, screen with movies free"
Cons: "Meals are not free"

Cons: "I've been traveling to Europe and back for 40 years+. This is the first time I have ever had to weigh in my pocketbook along with my carry-on bag - that's outrageous!!! I realize that you are a discount carrier, and one has to pay for luggage, but this is ridiculous!!! You go to the extreme, and a women's pocketbook should not have to be added to the scale along with any other carry-on bags for a total weight of 10 Kil. That's extreme and very miserly in my opinion and not a positive refection on your airline!"

Pros: "It was pretty cheap to travel but came with a lot of restrictions"
Cons: "Baggage allowances where very restricted and no headsets on airplane. Good choices where bad and had to pay for snacks and coffee."

Pros: "Its more like an upgraded premium. There is lots of space. Decent value for money."
Cons: "Seat does not recline enough to get a good sleep. Food just OK. Entertainment choice very limited. Mainly old movies that have not changed in the past three months."

Pros: "Greattttttt ."

Pros: "Premium seating"
Cons: "No pillows!"

Pros: "Bigger windows, better storage, and the cabin pressure meant no jet lag. Cabin attendants were great. Amazing!"
Cons: "Other passengers: I can't believe how rude people are these days. No fault of Norwegian, though!"

Cons: "Late departure and terrible customs in Oakland."

Cons: "They did not have the vegetarian meal that I Pre ordered and paid for. I was very disappointed."

Pros: "Food"
Cons: "Seat space"

Pros: "For about half of the primary overseas carriers, I had a very comfy seat on a new 787 Dreamliner. Amazing!"

Pros: "Food and entertainment okay"
Cons: "All Norwegian Airlines staff I encountered were rude, surly, impatient, unhelpful. English language standard poor."

Pros: "Comfortable and easy."

Pros: "The 787 dreamlike is great"

Pros: "On time and very nice attendants very clean cabins"

Pros: "Staff were very attentive. Food was good. 787 is amazing to fly on. So smooth"
Cons: "Check in was a little slow."

Cons: "I wasn't able to get a vegetarian meal since I booked through kayak"

Pros: "Plenty of great movies to watch"
Cons: "Could have had a little more leg room."

Cons: "Bad"