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The staff were attentive friendly and even fun to talk to. The central location of the Hotel made it easy to walk or drive for everything we needed. Thanks again to the staff for being fun and professional. Food was great to.
Everything was amazing The stay was amazing up until an hour befor our check out. A manager let himself in. Noticed we were still there and he very rudely told us we needed to leave right now because a new customer would be checking into that room within the hour. It was only barely past 12 and out check out time was 1
all good even though it was not a problem, there is not air conditioning in the rooms. Good ceiling fans, but not a problem this time of year. Potential guest should know there is heat, but no cooling in the rooms.
I like the historic character of this old hotel and it's close proximity (walking distance) to the Glenwood Springs Pool as well as restaurants. While the room I was given was supposed to be non-smoking (and was clearly marked as such) it had a definite bad smell, one I associate with having been smoked in. I had to open the windows and sleep with them open in order to have some fresh air, meaning I had some traffic noise. (Maybe they need to change out the carpet??) My granddaughter thought the bathtub was dirty because the old non-stick thingies on the bottom had brownish residue stuck to them, i.e., it didn't look clean. Those are my only complaints.
Loved the history and character of the old hotel. Loved the story behind its past and also loved the proximity to the hot springs. Also loved the courtyard. Beautiful and peaceful. The courtyard and lobby were the best parts. The front desk gave our kids teddy bears when we checked in (part of their Teddy Roosevelt history) Beds were clean and very comfortable. Rooms were still historical and therefore may not suit everyone's expectations but we loved the old furniture and architecture. Lots of historical photos etc throughout, especially on the 5th floor. The road noise was terrible. We literally were woken up each night from horns, engines and brakes etc. Our room was on the south west side. The hotel unfortunately is literally adjacent (like 10 feet) to highway 82 which is a main corridor for big rigs and semis etc. The road noise from I-70 really wasn't very noticable compared to the local traffic accessing 82. Make sure you request a courtyard room or a room on the east side as they are much quieter. (We asked for a quieter room but we were told they were full) Also, the bathrooms Have no counter space with pedestal sinks only. We had to keep some of our toiletries on the toilet and on the ground because there was no where to put it next to sink. Our room also did not have a coffee maker. Only some rooms have coffee makers. If you're traveling with kids or toddlers then don't open the windows. The Windows are still original style with counter weights that open all the way. Our room had screens in the Windows but they were not held to the window sill. i.e. a toddler could easily fall out.
Hotel is supposedly haunted!
We try to stay at the Best Western Antlers evey year. It isn't the lowest price but to me it is the best value. The grounds are beautiful, he continental breakfast is great. We have tried other Glenwood hotels but this is our favorite. Our room was a little musty when we walked in but it cleared when we lowered the air conditioning a bit.
Playground and kiddie pool No late check out
Was right off the interstate, great location. Very clean and comfortable rooms. One certain staff member was pretty rude. Don't ask for extra towels or shampoo! He gets upset.
Balcony was nice size
Received a very welcome free upgrade to a suite. Wonderful large shower and jetted tub. We did not partake in the complimentary breakfast. Not a luxury location but a very good value.
Great beds and rooms
Rooms nice, room to walk around NA
Breakfast was lack luster, thin walls....heard upstairs people walking around all night.
The family room had plenty of room. Breakfast was great!
The price is great for the size of the room - we had two queen beds and bunk beds. The continental breakfast was by far the best ever. My teenage kids talked about how good the eggs were the rest of our trip. Very clean as well.
The hotel was in a convenient location and the staff was very friendly. The room was clean and the breakfast was satisfying.
Wonderful views from the hotel The river and the mountains Great beds and sheets and comforters Excellent breakfast !!!
Quiet, good location for our needs, which centered in west glen wood, generous breakfast. Carpet was pretty grubby in public areas.
The view from the river side of the hotel was excellent. It was a short drive to most everything and staff was friendly. The breakfast was nice and had a good selection. The fitness center was quiet lame it only had a bike elliptical and one weight machine.
I loved my room and the people were so friendly. Great stay! Everything was excellent.
Nice room. Good breakfast. Friendly staff
Clean room and nice beds. Continental breakfest was hot and tasty.
The room was very clean, the view of the river was great. Overall excellent experience.
I appreciated the cleanliness of the room! I have stayed at higher star establishments that did not have the room as clean as this hotel. I did not like the pillows. They would just sink and I would have to crunch it up to support my neck.
Great, location, staff and room style. N/A
Friendly and helpful staff. Warm choc chip cookies upon our late arrival. Very nice with the couch/table, desk/chair in room. Nice looking facility inside and out. Breakfast was great! Delicious and stocked continuously! Definitely would recommend! Just didn't sleep well on the beds. Was expecting to but didn't.
The hotel clerk who check me in was very friendly. The hotel had an indoor pool and a nice hot breakfast.
Hotel very clean, breakfast are very good, kids love the pools
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Nice staff. Cozy lobby w/ fireplace. Clean rooms. Location was not the best. I had to drive quite a few miles to find a fast food restaurant. Also, our AC didn't seem to work to its full capability.
Very convenient for our trip. Great complimentary breakfast!!!!!
Great breakfast with eggs, sausage,& overall variety, well stocked. Room was clean, comfortable and up to date, hot tub is awesome!Great property for the location. 10 minute wait check-in since the desk clerk girl was away from desk & not speedy helping guests but all other employees were friendly and great, especially the maintenance guy and girl working the breakfast station...they did a great job.
Clean Hotel in a good location in one of America's great small cities. Under staffed and no desk in the room.
we were not given our choice of two queen beds and only given a room with 1 king.
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This guest did not leave comments about this hotel.
The location was great and parking was plentiful during my stay. The 'restaurant' in the basement for breakfast left a lot to be desired. If anything, it was less impressive than most continental breakfasts now being offered to guests.
Location. And, the complimentary breakfast was good- better than the last time I stayed there. When I checked in, I was directed to a room that had been converted into a storage closet. The room number had had been moved to the end of the hall. Wifi and key were set for just one day. The tile in front of the sink came up and stuck to my feet.
The rooms looked to be updated somewhat. still rather run down, but okay for a quick overnite.
it location in Glenwood There were water stains all over the ceiling. The room had a strong cigarette smell and it was supposed to be a nonsmoking room.
Staff were not very friendly or accommodating
location and the only reason the staff got as high a rating as it did was because of one employees kindness and professionalism... but the front desk manager was rude and lazy and a horrible communicator. filthy, front desk manager could not even get up from her chair around the corner to speak to us and we had no towels and an 'oh well' was all we got, not to speak of the filthy floors in and outside of the room, the dirt and hair on counters in bathroom
I like it's location in the heart of Glenwood Springs. It's close to all the places we like to visit. I also liked the location of our room. We were pleasantly surprised it was quite quiet, which we've come to learn at most hotels isn't usually the norm. Can't think of anything.
The location We were put in a room that had bullet holes in the windows. The temp never rose above 65 degrees, there was hair in the tub and sink and the bed sounded as if it was going to collapse from anytime you rolled over. NEVER received a call from the manager
The breakfast was better than average. Dingy, worn, and dirty My sister mistakenly canceled my first night's reservation already paid for. When I asked for paperwork for a refund I was told that they had no record of me in the system. Then they billed me an extra $50 on my credit card?!
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This guest did not leave comments about this hotel.
Overall it was good! Parking was bad, we couldn't find a parking spot because they didn't have enough.
We were very angry because we did not get our priority club points for our stay!! We also paid $14.00 more per night than we would have if we had not booked thru you!!!! We always stay at Holiday Inn Express and this is the first bad booking!! We would recommend the hotel but not the booking.com!!!
Check in was a disaster. 3:00 check in means 4:00 to their staff with no apologies. They changed the bed request from king to 2 queens for one of the couples in our party with no explanation. We sat and waited for our room to be ready for 50 minutes while party after party were handed their room keys after us. The clerk was rude and just said they were really busy. Not even I'm sorry for the inconvenience. We were late to our granddaughter's first birthday because of their incompetence. Not happy.
Great walking distance to adventure park, dining, and the hot springs pool. Cleanliness was totally lacking! Our kids feet were black after spending a few minutes walking barefoot on the carpet and tile floors. We had to wash them then and then they wore shoes the rest of the time. The kitchenette was nice, but all the things you'd expect to come with a kitchenette were not there....a coffee pot, but no filters or coffee. No pans to use, no cookware, no dishsoap. So, basically useless. The wifi didn't work in our room. The room next to us left little dogs unattended at night and so they could be heard barking for hours. The room above us was noises too with people and dogs running around. I had called ahead to make sure a crib would be ready for our son. I was assured it would not be a problem as they have many at their disposal. When we arrived we were told they were out. We gave evidence of when we called and they ended up buying a new one and placed it in our room. Breakfast was just ok. Nothing fresh offered....fruit, yogurt, etc. we ate there only one morning. Ended up going to other restaurants instead.
Excellent Experience Overall
I book a room for 2 days. They gave me a small room under the stairs, you could hear sounds from all direction. Next morning I requested a different room. Was told that not only there is no other room in my price range, but I was undercharge by mistake and will have to add $10.00 in order to stay in this one. Naturally I ask for a refund on the extra night and check out. Went to Cedar Lodge Motel, got a great room for less $$.
Upon arrival, the woman at the desk was pleasant and welcoming. The woman that worked during the night was also pleasant the next morning. The room had plenty of space, toiletries, and was easy to heat up. The carpet seemed to be well vacuumed. It was dark, quiet, and restful. Additionally, my hotel "neighbors" were respectful and quiet - always a pleasure when folks are considerate when departing early. The cleaning was average. Someone's hair was in the tub and on the toilet and also on the sink. The bed spread near the bathroom had food smeared into it and looked like it needed to be washed. There were no extra blankets or pillows if wanted (they may be available upon request). Additionally, the internet service was great the first night and terrible the second night and morning. I could not send a crucial email out.
I liked the location, and the room, with the exception of the air conditioner. Air conditioner kept me awake much of the night.
Staff were very friendly and welcoming. Nice to have a newspaper to look at during breakfast. Breakfast was varied.
Everything was old and felt old.
The breakfast was great! I love sausage gravy and biscuits so I was pleasantly suprised when they were served at breakfast. I liked the divider that seperated the bed and sofa sleeper too. Got an extra blanket and it had cigarette burns in it. It was clean though. Bathroom fan smelled funny when run so just left the door open
I liked how close it was to the hotsprings and downtown. I was impressed with the sizand accommodations of the room, for the price I paid. The breakfast was delicious. And the staff was friendly and helpful. No
The hotel was clean, in a good location, quiet, and in good shape. We thought that overall the hotel was comfortable and of good value. The wi-fi was a little slow and the showers were a little loud (from other guest rooms), but serious nothing that would deture us from staying again.
Vey comfortable bed, nice room, WIFI worked well, good breakfast w/ plenty of variety. We will stay there again when in Glenwood. only bad thing was because it's a large facility we had to park a ways away from our room, not a big deal, we just double parked to unload/load close and then went and parked.
Great place to stay. It was like an old Motor lodge of the 50's but updated. Had some nice green areas with picnic tables and bbq grills . Had benches or chairs outside the rooms if you wanted to sit outside. Nice lobby and breakfest that someone was there taking care of. Great place to stay and ride your bicycle out of, witch is what we were doing there. Bike path is just across the street behind Wendy's. All this for a great price. This is the first review I have done, but I thought I should give this place a shout. I don't know for sure but I thought maybe it was a owned by a family who takes great pride in the place. Didn't plan to stay longer, but we'll be back next year.
Was a good place to rest our heads for the night but of course nothing too fancy. Breakfast was decent. Good location-- convenient and close to downtown (driving distance) and only 20 minutes to the hanging lake trailhead! The lights in our room didn't work and the room felt old and a bit musty. Smelled like smoke despite being a non smoking room. All in all though, not bad for a cheap price and we were just there for one night to rest up for Hanging Lake so it fit the bill!!
We arrived early(11am) so we were not able to check in but staff let us drop our camper for the day as we wanted to tour the town and didn't want to try to find parking for the whole rig. Very family friendly, kids on bikes and scooters and the pool seemed nice. There was even a covered patio with a grill and picnic benches which a small family reunion were taking advantage of. Would have liked a little more options for the breakfast but it was free so hard to complain about that, fruit, pastries, cold cereal, bread, typical continental.
The location was good, with a Starbucks right across the street, which was nice, as the included breakfast was pretty poor. The room was good sized. We were two doors from a stairwell, but could still hear seemingly every footstep on the stairs. The breakfast room was immediately under us and we could hear the first guests arrive at 6:40 am.
Evertthing was wonderful!
The staff was really helpful. I needed change in order to do laundry, and Denise, who had just started, didn't have the change available. But she went the extra mile to get that change for me, and then find me in the fitness room and give it to me. I really appreciate the level of service provided and the overall friendliness of the staff. I was also traveling in a Tesla, and the fact that there was a supercharger next door was very convenient.
They made me fell like family On a bussiness and didn't get to to bring my family.
love your staff
Quit great lobby atmosphere clean great size clean bed big bathroom great place No continental breakfast
Need a better bar to hangout and be able to watch the game and a fire place.
We have two dogs and always feel catered to at this hotel. The rooms are unique, and the staff is always accommodating to our needs. We were initially placed in a room next to a very loud group of people. We were tired and wanted to sleep so we were moved. The only minor inconvenience.
I enjoyed the hotel, but I had higher expectations based on what I read before arriving. The location was great! Everything we did was within walking distance, and the brewpub was delicious! Our "mountain view" looked down on a busy street corner so we couldn't actually leave the curtains open during the day. I'm a light sleeper so I had the pleasure of listening to someone near us have a conversation at 5am
We loved the management, great, friendly, very helpful. you can tell they take great pride in the place and what they do. It was clean and well taken care of. price was good too. Would have liked . to have some fruit and yogurt available for breakfast
Clean, comfortable, quiet.
Clean rooms, great value!
Service, rooms, pool was excellent, breakfast, location, so friendly to our dog Bedding was OK, but not great. Asked for more pillows and were provided instantly.
From the moment we checked in we noticed something special about the Hotel Glenwood Springs - amazing customer service. From the front desk staff to housekeeping, we found everyone to be friendly and helpful. Our room was great and the water park was perfect for our 8-year-old son. We loved how dog friendly the hotel was and it was great to have "all" of our family together.
Great place for kids and adults
Amazing, clean, fresh, great view Need better breakfast
Great service, perfect for a family of four. We will definitely go back.
Conveniently close to the town attractions. An indoor waterpark at the hotel. And complimentary breakfast. Courteous and helpful staff.
Was a very nice place for us as a couple but would be good for families too. Central location makes it a very convenient to go anyplace in Glenwood and outside of the town. We were upgraded to a very lovely room which was a surprise. Our room was large with a whirlpool tub and quite comfortable. My only complaint it their free breakfast. It is very lacking in choices. We often stay in a Hampton Inn in Gallup New Mexico on our way to my son's him in AZ where their free breakfast buffet includes several hot choices, like potatoes, eggs, sausage, bacon, hot and cold cereal, fresh fruit, along with a variety of fresh pastries, toast, bagels, and English muffins. A far cry from the short list of options we were offered. We chose to go elsewhere several times.
Arrived a bit late in the evening, the owner was in the office, and was wonderful! Enjoyed a nice chat, was pleasantly surprised to find a very nice king bed room, super clean, comfy bed, this was the best hotel value I've had a really long time! Definitely would recommend this place and I will be coming back here the next time I visit Glenwood Springs!
This hotel is newly remodeled with mew beds that are somewhat soft but cozy with down comforters and crisp sheets. Bathrooms are new, room includes mini kitchenette with fridge and microwave and coffee maker. Smelled wonderfully clean - felt very clean. Staff is welcoming. Location off the main drag with. Step out front porch area to sit outside if you wish. No bells and whistles, but by far the best value motel I've seen in Glenwood.
Staff was friendly and helpful. Good price for Glenwood Springs. Continental breakfast very basic, nothing special. Not much room to eat in the breakfast room. Towel rod in the bathroom was bent. We wondered how that happened. Very little parking and very tight parking lot.
Well kept, fairly priced, nice people. Breakfast could have been more robust.
Cheap hassle-free motel. Good for a short 1 or 2 night stay in town. Very clean room. All the basics, no frill I had constant problems with their wifi. Connectivity problems compounded by extremely slow speeds when finally connected
It was a very simple room but clean and affordable. Great location as well. We were able to find anything we could possibly need right in the same area. My boyfriend and I enjoyed the surroundings and atmosphere very pleasant and romantic for sure.