Overview

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Hotel Lumen am Hauptbahnhof

Steindamm 19, 20099 Hamburg, Hamburg, Germany
+49 40 280 4323

£42+

Overall guest ratings

6.6/10 Good
Based on 1,143 reviews

Review highlights

  • 8.5
  • 8.3
  • 5.0
  • 4.9

Good to know

  • Train station is close

Nearby

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    About

    Located in Saint Georg, this hotel is within a 10-minute walk of Hansaplast Fountain and Hamburger Kunsthalle. Moenckebergstrasse and Hamburg City Hall are also within 1 mi (2 km).

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    Expedia

    Amenities

    • Free Wi-Fi
    • ATM on-site
    • Internet
    • Room service
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Air-conditioned
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    6.6 Good
    Based on 1,143 reviews
    • 8.5 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
      7.9 "79% said the reception staff was great."
    • 8.3 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      7.9 "79% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.6 "High value."
      8.0 "80% thought it was a great value."
    • 6.7 "Breakfast is mediocre."
    • 6.5 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
      5.7 "57% thought the cleanliness of the hotel was average."
      6.0 "Cleanliness of the bathroom was average, said 60%."
    • 5.0 "Internet is average."
    • 4.9 "Rooms are not good."
      1.7 "83% said rooms were small."
      1.7 "83% thought they were poorly maintained."
      4.6 "54% had problems with the shower."
      2.3 "Air conditioning was criticized by 77%."
      3.8 "62% found problems with the furniture."
      1.6 "84% criticized the small bathroom."
      3.8 "For 62%, the rooms looked old."
      2.2 "78% thought the tv was sub-standard."
    • 3.5 "Not very comfortable."
      1.7 "83% said rooms were small."
      2.5 "75% thought it was too noisy."
      2.3 "Air conditioning was criticized by 77%."
      1.6 "84% criticized the small bathroom."
    • 2.7 "Terrible amenities."
      3.2 "68% thought the building wasn't nice."
      3.7 "63% complained about the elevator."
      0.0 "100% were unhappy with the handicap accessible facilities."
      1.5 "For 85%, the lobby entrance was sub-standard."
      2.9 "71% found the grounds unpleasant."
    • 2.0 "Horrible vibe."
      2.7 "73% criticized the unstylish hotel."
      1.5 "For 85%, the lobby entrance was sub-standard."
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    Overall rating

    6.3 Good
    Based on 434 reviews
    • 8.6 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
      7.9 "79% said the reception staff was great."
    • 8.5 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 7.4 "High value."
    • 6.7 "Breakfast is mediocre."
    • 6.4 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
      5.7 "57% thought the cleanliness of the hotel was average."
    • 5.3 "Internet is average."
    • 4.8 "Rooms are not good."
      1.6 "84% said rooms were small."
      1.8 "82% thought they were poorly maintained."
      1.8 "82% criticized the small bathroom."
      5.0 "Only 50% thought the shower was ok."
      3.8 "For 62%, the rooms looked old."
    • 3.8 "Not very comfortable."
      1.6 "84% said rooms were small."
      2.8 "72% thought it was too noisy."
      1.8 "82% criticized the small bathroom."
    • 2.9 "Terrible amenities."
      3.3 "67% thought the building wasn't nice."
    • 2.1 "Horrible vibe."
      2.9 "71% criticized the unstylish hotel."
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    Overall rating

    5.8 OK
    Based on 205 reviews
    • 8.3 "Great service."
      8.7 "87% found the staff to be very friendly."
    • 7.8 "Good location."
      10.0 "100% thought it was easy to get to the train station."
    • 6.4 "Breakfast is mediocre."
    • 6.3 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
      6.0 "60% thought the cleanliness of the hotel was average."
    • 5.1 "Internet is average."
    • 4.4 "Rooms are not good."
      1.6 "84% said rooms were small."
      1.7 "83% thought they were poorly maintained."
    • 3.3 "Not very comfortable."
      1.6 "84% said rooms were small."
      2.1 "79% thought it was too noisy."
    • 2.5 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
      3.4 "66% complained about the elevator."
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    Overall rating

    5.9 OK
    Based on 45 reviews
    • 8.4 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
    • 8.2 "Great service."
    • 7.8 "High value."
    • 5.9 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 4.4 "Rooms are not good."
    • 2.5 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."

    Overall rating

    6.7 Good
    Based on 457 reviews
    • 8.4 "Great service."
      8.8 "88% found the staff to be very friendly."
    • 8.4 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.7 "High value."
    • 6.7 "Breakfast is mediocre."
    • 6.6 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
      6.0 "Cleanliness of the bathroom was average, said 60%."
      5.6 "56% thought the cleanliness of the hotel was average."
    • 5.1 "Internet is average."
    • 5.0 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      5.8 "For only 58%, the bathroom was ok."
      5.9 "Beds were acceptable for 59%."
      5.1 "Only 51% thought the shower was ok."
      6.0 "Cleanliness of the bathroom was average, said 60%."
    • 3.4 "Not very comfortable."
      2.4 "76% thought it was too noisy."
      1.6 "84% said rooms were small."
      2.2 "Air conditioning was criticized by 78%."
    • 2.5 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
      3.3 "67% complained about the elevator."
    • 2.1 "Horrible vibe."
      2.7 "73% criticized the unstylish hotel."
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    Good to know
    "Train station is close"
    data provided by TrustYou

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