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complementary service of transfer from and to the airport. desk stuff very friendly and helpful.
Service is superb, excellent support and welcome service. Food is also very good
staff was very cooperative & nice, the sea side view from costa suites was also amazing, the rooms looking new since the hotel just opened last year, the design of rooms is in modern style, jacuzzi in costa suites, sauna, worthful buffet breakfast,,,,,,, it is actually a five stars hotel on the see front of kuwait!! the location wasn't correct which was provided by booking.com the GPS numbers incorrect clearly!!! I spent 1.5 Hour to finde it !!! although it's not hidden if the correct numbers given even in google maps it was wrong!!! the only significant negetive point is that they are not following the cleaners well coz I found used packed ear cotton buds in the bathroom!!! one more thing that the hotel is not providing early check-in were it is actually provided at even cheaper hotels. The price!!!
room cleanliness although the hotel location is excellent, the front desk staff is untrained well to treat with customer ,for example, my reservation paper at the hotel was missing. The hotel did not provide well drinks and fruit basket and with regards to room services response is very weak.
The staff were friendly and helpful The room in the Juniour suit was clustrophobic and wasn't worth what we paid for at all, will never stay there, it's simply unrealistically expensive
*Great service from staff. *Good restaurants *Confortable rooms * Very relax and no noise.
staff were excellent and pick up service worked well and food was very good and good value for 4 star hotel Junior Suite side room was a little small
The hotel was very good nice and beauty The air condition wasn't good and the Rooms were not quiet
Only the front desk staff and their smiles. Managers were very rude. The hotel offered only buffet and no alacarte. After checking in, they revealed that i must pay 15% service charge which was not mentioned in the booking.com site. I was very pissed and cut my stay by a day.
Only Location & its family hotel.
The room is big & comfortable. The free internet connection. No Wireless internet. However, internet cables are availible at the rooms for free.
the hosbtalitiy of the hotel its very poor i have a problem with them i took coffe from outside then they told me u sholdnt take at the looby u shold go to ur room this is 1st time i saw that at hte 5 stars hotel so i need to dilver that massege to them as soon as poissble thanks and best regards
location we find some stuff for the previous guest in the cabinet, the AC is very bad to control, the furnature is not fit for the rooms
nice location the carpets in the room need to be changed, waitress for resturants should be more helpful for customers
everything was just perfect, food, rooms, good value for the price
the room and the organization of the hotel The staff was rude and uncooperative. The bed was very uncomfortable.
The resturent on the beach
Room was clean, facilities are excellent and the privacy section for females for swimming pool.
The bed size was good and clean. Location is far from city,
Nice rooms with best furniture and marble design.very friendly staff at the pool and very Cooperative and honest. many Breakfast variety to choose from. I have had experiences where i felt the staff make you feel that they don't trust you. Example. the question " have you taken anything from the minibar" the insist to ck before final payment. another example. at the time of Ck out, the Bell boy, before sending my bags to my cars, he checks with reception if i paid. the lady at the reception, insist to receive my keycard before leaving the hotel. many more example. i am a frequent flyer and i stay at 5 stars hotels about 60-70 days a year. never seen like this attitude
the swimming pool
maybe if they consider changing the rates food needs improvment
The must important is the location check out processing take longer
Good breakfast and location Very expensive
the location the payment they block my visa card for 2 room and i need only one
Convenient location - nice room - good service
I think the location is good Old bulding
Nice staff Very poor room and bathroom cleanliness
The staff is cooperative. Islamic culture which is suitable for middle eastern Muslim families. There is a need for more variety in restaurants.
Staff were friendly and courteous. The hold hotel, though old but had a renovation I believe, is in a great location with in the main city centre. The concierge staff, receptionists and business centre staffs were great in service and accommodating your requests at no delay. The service at the main restaurant could be improved. the staffs were not anticipating the guests requirements and instead had to wait long to grab theri attention during my breakfast. Had to wait long for some one to offer tea/coffee though the restaurant was not busy. Employing some new energetic staff would be the best remedy as most of the existing ones were like with no aggression and "I know my job" attitude..
hospitality & welcoming on board No
I like the ararbic hosipitality and they quick response to any inquiry no
relax to employ brety girls
the facilities were excellent, we had a tour inside the hotel and saw everything, actually we're thinking of planning another stay again :) there was no wireless network.. the room had 2 cables for the net..also, the receptionist.. I don't know but we (both my husband and I) didn't feel good about this guy..
lovely and friendly staff
childern facility Sewage smells. No privacy for the gulf nations
Pool area was nicely laid out and very quiet. Suite very spacious, though very poor quality of bathroom. Beach area very poor. Hotel looking very tired though it is relatively new! See above
The quiteness of hotel surroundings. The hotel staff aren't friendly they all give you that weired look!
it was so quiet
Location Furniture and toilet size very small for suite for 4 people
Great service nothing to much to ask for The rooms were very tired looking and not very welcoming
the best things is the Breakfast in general it is good however the furniture is very old,
Buffet BBQ nights at the poolside
I liked the spa, the swimming pool & the services.
Location, near to Marina and alot of resturants. One of the staff was trying to show us the room before check in, and he used the master key to open to door without check the vacancy of the room!! one family was inside and he just said sorry I'm housekeeping!!!!!!!!!!!!!!!!!!
Ibis has an excellent service and a very polite staff,plus the food is also good for the hotel,especially breakfast
Ibis Salmiya is very conveniently located. Accessibility to any part of the city is very good. Dining & shopping is literally at the doorstep. Service is very prompt. The overall value proposition is very good. Highly recommended. The rooms are small. I am not sure if even a baby crib can be added if required. We were 2 adults & 2 children, and had to take 2 connecting rooms.
The shower room ran out of shampoo completely, so I called the front desk for refill. But when I was taking a shower the next day, I realized they still hadn't refilled it and I had to dry myself up and wait for the shampoo!
location is excellent No free car parking for residence !!!
It is easy to find it, but crowded area with limited car parcking. walking to distance to some shoping malls. and nice restuarants in the area. Nice TV with good chanels. Room and bathroom are quite small
excellent food lack of laundry room
Location is cozy,near to resturants,shopping malls and the see. No bellboys to help in baggage handling. No Fridge at the room. No tea kettle. no iron, very poor bathroom amenities .uncomfortable mattresses and pillows.in this area of the world the idea of Self sevice hotel is not much common.
breckfast was good and the hotel have the best place ever seen ( near to the malls and cofeshops very small room
not far from the bech
-Very clean rooms -Free Internet -Excellent Service - Fantastic Location - Reasonable Price - Great for business travelers If you're looking for luxury, this isn't the place for you. If you're looking for a clean room, good price, and excellent location, then I definitely recommend the IBIS Salmiya.
Location and Extended stay Value for money is high
By far, the best hotel in Kuwait. Outstanding service with very attentive, personalized staff. Loved the marble bath, complimentary car service, excellent breakfast buffet.
We had our breakfast in the room and we ordered additional dishes beside the standard breakfast selection but they did not charge us on the extras I did my booking for a standard room but they upgraded me to deluxe suite due to the price I agreed on thru booking.com which is matching a deluxe suite and not a standard room
Good choice of restaurants. Some refurbishing work on-going, but not very noisy. Some rooms are facing inwards (!) and this might be a little unusual, but very comfortable when the temperature approaches 50°C outside.
Staff, amenities, airport shuttle and food/beverages. Nothing.
Nice hotel for business - wifi all over Internet connection a bit slow
The service and personnel were extremely polite. Gym facilities were very nice Snacks served in the club lounge had been in warm for the whole day and were not very tempting,
I liked the facilities. The rooms need renovation. Furniture fabrics and bathroom tiles are old.
very nice hotel but not that good service poor service .. room dinning expensive
cmfort, location, service, Break fast *Don't try to book this hotel by any credit card from web, they will leave you to bay again (Tow time) even if you show them bank account for this approve from hotel. * less people in the reception area to for check in/out. * barking not available any time. * Only hot water in the bathroom * first hotel with bad pints from my experience.
The only thing i liked is the sea view from the room and balcony. Honestly many things. Hotel not upto the standard of Le Meridian, had to wait a long outside no one attended and had to inform the reception. Floor tiles are found very old, ugly and broken, room carpets are so old and smelling, A toal renovation is required as to keep up to the standard of Le Meridian.
location only it should be ranked as 3 stars
Gym equipment was broken. No pool.
scope of view Bathroom - Water
was good location
extremely small rooms and bad cooking smell throughout the hotel and the neighborhood.
value for money, staff were friendly location, there are a lot of constructions and bad smell in the area surrounding the hotel. facilities, such as super market, etc. are not availalble in the hotel area, you would require to use a taxi for simple grocery shopping. Also, there is no fridge in the rooms; it would've been nicer if there was a small fridge. Breakfast served in the hotel is not very good and cold mainly with very limited choices, so if you're staying in this hotel, exclude breakfast.
Friendly reception staff , new and clean room , new furniture, bathroom very good but small, central location and value for money good for business travelers Wi-Fi not so good , bathroom and room little small . no spa or pool.
excellent value for money, excellent location staff need more training, some of them taking care of their internal office work while custemer waiting for service or enquiry
Close to the gulf. Rooms are very small. It is not good for families who have children.