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room cleanliness although the hotel location is excellent, the front desk staff is untrained well to treat with customer ,for example, my reservation paper at the hotel was missing. The hotel did not provide well drinks and fruit basket and with regards to room services response is very weak.
complementary service of transfer from and to the airport. desk stuff very friendly and helpful.
The staff were friendly and helpful The room in the Juniour suit was clustrophobic and wasn't worth what we paid for at all, will never stay there, it's simply unrealistically expensive
The hotel was very good nice and beauty The air condition wasn't good and the Rooms were not quiet
*Great service from staff. *Good restaurants *Confortable rooms * Very relax and no noise.
Service is superb, excellent support and welcome service. Food is also very good
staff were excellent and pick up service worked well and food was very good and good value for 4 star hotel Junior Suite side room was a little small
staff was very cooperative & nice, the sea side view from costa suites was also amazing, the rooms looking new since the hotel just opened last year, the design of rooms is in modern style, jacuzzi in costa suites, sauna, worthful buffet breakfast,,,,,,, it is actually a five stars hotel on the see front of kuwait!! the location wasn't correct which was provided by booking.com the GPS numbers incorrect clearly!!! I spent 1.5 Hour to finde it !!! although it's not hidden if the correct numbers given even in google maps it was wrong!!! the only significant negetive point is that they are not following the cleaners well coz I found used packed ear cotton buds in the bathroom!!! one more thing that the hotel is not providing early check-in were it is actually provided at even cheaper hotels. The price!!!
the hosbtalitiy of the hotel its very poor i have a problem with them i took coffe from outside then they told me u sholdnt take at the looby u shold go to ur room this is 1st time i saw that at hte 5 stars hotel so i need to dilver that massege to them as soon as poissble thanks and best regards
nice location the carpets in the room need to be changed, waitress for resturants should be more helpful for customers
Only the front desk staff and their smiles. Managers were very rude. The hotel offered only buffet and no alacarte. After checking in, they revealed that i must pay 15% service charge which was not mentioned in the booking.com site. I was very pissed and cut my stay by a day.
The resturent on the beach
Only Location & its family hotel.
the room and the organization of the hotel The staff was rude and uncooperative. The bed was very uncomfortable.
location we find some stuff for the previous guest in the cabinet, the AC is very bad to control, the furnature is not fit for the rooms
The room is big & comfortable. The free internet connection. No Wireless internet. However, internet cables are availible at the rooms for free.
everything was just perfect, food, rooms, good value for the price
the swimming pool
Nice rooms with best furniture and marble design.very friendly staff at the pool and very Cooperative and honest. many Breakfast variety to choose from. I have had experiences where i felt the staff make you feel that they don't trust you. Example. the question " have you taken anything from the minibar" the insist to ck before final payment. another example. at the time of Ck out, the Bell boy, before sending my bags to my cars, he checks with reception if i paid. the lady at the reception, insist to receive my keycard before leaving the hotel. many more example. i am a frequent flyer and i stay at 5 stars hotels about 60-70 days a year. never seen like this attitude
The bed size was good and clean. Location is far from city,
Room was clean, facilities are excellent and the privacy section for females for swimming pool.
Good breakfast and location Very expensive
maybe if they consider changing the rates food needs improvment
the location the payment they block my visa card for 2 room and i need only one
The must important is the location check out processing take longer
it was so quiet
childern facility Sewage smells. No privacy for the gulf nations
Pool area was nicely laid out and very quiet. Suite very spacious, though very poor quality of bathroom. Beach area very poor. Hotel looking very tired though it is relatively new! See above
The quiteness of hotel surroundings. The hotel staff aren't friendly they all give you that weired look!
Buffet BBQ nights at the poolside
Great service nothing to much to ask for The rooms were very tired looking and not very welcoming
Location Furniture and toilet size very small for suite for 4 people
lovely and friendly staff
the best things is the Breakfast in general it is good however the furniture is very old,
the facilities were excellent, we had a tour inside the hotel and saw everything, actually we're thinking of planning another stay again :) there was no wireless network.. the room had 2 cables for the net..also, the receptionist.. I don't know but we (both my husband and I) didn't feel good about this guy..
I liked the spa, the swimming pool & the services.
Good choice of restaurants. Some refurbishing work on-going, but not very noisy. Some rooms are facing inwards (!) and this might be a little unusual, but very comfortable when the temperature approaches 50°C outside.
Staff, amenities, airport shuttle and food/beverages. Nothing.
The service and personnel were extremely polite. Gym facilities were very nice Snacks served in the club lounge had been in warm for the whole day and were not very tempting,
I liked the facilities. The rooms need renovation. Furniture fabrics and bathroom tiles are old.
Nice hotel for business - wifi all over Internet connection a bit slow
By far, the best hotel in Kuwait. Outstanding service with very attentive, personalized staff. Loved the marble bath, complimentary car service, excellent breakfast buffet.
Location and Extended stay Value for money is high
We had our breakfast in the room and we ordered additional dishes beside the standard breakfast selection but they did not charge us on the extras I did my booking for a standard room but they upgraded me to deluxe suite due to the price I agreed on thru booking.com which is matching a deluxe suite and not a standard room
Location, near to Marina and alot of resturants. One of the staff was trying to show us the room before check in, and he used the master key to open to door without check the vacancy of the room!! one family was inside and he just said sorry I'm housekeeping!!!!!!!!!!!!!!!!!!
Location is cozy,near to resturants,shopping malls and the see. No bellboys to help in baggage handling. No Fridge at the room. No tea kettle. no iron, very poor bathroom amenities .uncomfortable mattresses and pillows.in this area of the world the idea of Self sevice hotel is not much common.
location is excellent No free car parking for residence !!!
Ibis Salmiya is very conveniently located. Accessibility to any part of the city is very good. Dining & shopping is literally at the doorstep. Service is very prompt. The overall value proposition is very good. Highly recommended. The rooms are small. I am not sure if even a baby crib can be added if required. We were 2 adults & 2 children, and had to take 2 connecting rooms.
not far from the bech
excellent food lack of laundry room
Ibis has an excellent service and a very polite staff,plus the food is also good for the hotel,especially breakfast
breckfast was good and the hotel have the best place ever seen ( near to the malls and cofeshops very small room
The shower room ran out of shampoo completely, so I called the front desk for refill. But when I was taking a shower the next day, I realized they still hadn't refilled it and I had to dry myself up and wait for the shampoo!
-Very clean rooms -Free Internet -Excellent Service - Fantastic Location - Reasonable Price - Great for business travelers If you're looking for luxury, this isn't the place for you. If you're looking for a clean room, good price, and excellent location, then I definitely recommend the IBIS Salmiya.
It is easy to find it, but crowded area with limited car parcking. walking to distance to some shoping malls. and nice restuarants in the area. Nice TV with good chanels. Room and bathroom are quite small
The only good aspect was that it's close to the avenues mall and there was a subway and email cafe just across the street from the hotel in case you wanted to have something other than hotel food. The staff were nor familiar with the city or tourist attractions. Conceirage was rarely available. The hotel had very poor ventilation. Rooms smell like fish! Their extra beds are very poor (springs are loose your almost sleeping on the floor and the blanket is old and is meant for home use not in a 5 stars hotel!).Overall, it is an old hotel that requires alot of changed if they want ppl to keep coming.
really best hotel chain in the region, boutique personal feel na
I stayed there on business, friendly and good service. I did not use any of the facilities, too busy !
resturant & breakfast were ok.. old hotel, smelly rooms, old furniture & TV, annoying american army guests. i will give it it 3 stars maximum.
Excellent. Friendly, courteous staff and comfortable accommodations.
Swimming pool was not pre heated and accommodated to be utilized. In addition is too old design and not fit for all ages. AC in room is not adjustable. During sleeping, you better to put it off otherwise you will get sick when it’s on.
Front desk team awesome Everything was good
Excellant hotel, very convenient fro me, since my businbess was in Shwekh. No
food left - after shave not available
service was excellant rooms were a good size and well equiped very clean. location lacked shops etc.
staff,location,roomadn services were wonderful. they dont have body scale in the bathroom :(
very good staff,responsive and helpful,specially the concierge staff.
location of the hotel
Quiet room The room has an old style and poor television set
comfortable and clean
Excellent hotel, can only recommend it.
The rooms and the breakfast
I stayed, whilst on a business trip, but it was a home away from home and probably one of the best hotels I have stayed in. Excellent room, facilities, food, staff, location. I would thoroughly recommend.
This is by far the best hotel one can stay in in Kuwait. The staff is simply outstanding: very friendly efficient and pro-active. Although my booking clearly mentioned I was only allowed to check in after 14:00, I was able to check in at 7 am. The hotel staff even offered to pick me up from the airport, upon arrival. -