Best prices found by KAYAK users in the past 48 hours.
Reviews
Overall rating6.7 OkayBased on 38 reviews
Cleanliness
7.4
Comfort
7.4
Overall
6.7
Pick-up/Drop-off
7.2
Value for money
6.7
Recent reviews
Traveller rating
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2
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Find reviews that mention:
2.0
Unable to cancel via "Kayak". will not use that service again.Reviewed 18 Oct 2023
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10.0
The shorter line than other rental companies made for faster pick upReviewed 9 Oct 2023
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6.0
Was given an EV. Gave myself a crash courseReviewed 1 Oct 2023
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2.0
I reserved a car from Hertz through your site on August 10, for a pickup at RNO on Sept. 22. I prepaid a portion of the charge ($171.20), leaving a balance ($54.62) due at pickup. Instead, was charged $110.64 at the Hertz desk, and told my only recourse was to call their Customer Relations/Billing phone number to resolve the issue. That proved useless, as they would not honor the stated price on my contract. I believe that $56.02has been stolen from me, and I will never rent from Hertz again. Further, if Kayak is unable to get the overcharge reversed by Hertz, I will never use your service again, and I have been a loyal customer for over 20 years. The price quoted should be the price charged. Period.Reviewed 30 Sept 2023
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2.0
Gold member. Rented two months ahead of time for a conference. Upon arrival, I went to check in on app, which displayed “unavailable”. Wait at counter to check in, lady tells me car is ready in pick up area. Go to pick up, nobody knows what I’m taking about and don’t care to find out. Walk back to counter, tell lady my problem. She tells me to go back and wait. 40 mins later, my rental shows up covered in dirty water and all the LiDAR sensors are giving warnings. At that point I was late, so I had to take it. Customer service is awful, I doubt I’ll be back.Reviewed 23 Sept 2023
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2.0
Terrible experience. Waited two hours. Had to settle for a down grade of what we originally selected just to avoid waiting longer. The wait was due to lack of cars. Customer service reps were nice but there wasn’t enough of them for Volume of costumersReviewed 22 Sept 2023
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4.0
Meeting daughter in Reno (both flying in), my flight delayed so I call Hertz to add her as a driver so they could use car to leave airport and eat a meal. No joy whatsoever, person understood the issue but said no way. Said do it when you get to the counter (well I am going to be at 30,000 ft when they arrive. Fortunately my daughter persisted and went to the Hertz counter and since she has not yet converted her ID to her married name she talked them into giving her the car. Reserved a Premium class car, we had 5 people and was not as big as I thought a premiums car would be. Does seat 5 so we made it work. Trunk was small for rated 4 bags (especially when two are female with lots of stuff). So bags were on laps.Reviewed 8 Jun 2022
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10.0
Smooth sailing, everything!Reviewed 21 Dec 2021
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8.0
The door sticker said “enhanced cleanliness” however there was a water bottle & rental contract from prior renter in the car.Reviewed 8 Nov 2021
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4.0
Pros:Staff was friendly. Short wait time.Cons:Felt like I was a victim of a "bait and switch" scheme. Signed up for a "manger's special" and when I went to pick up the car i was told the only available "car: was a full size pickup truck - when I balked, miraculously, there was a mid-sized car made available to me for an up charge of over $100. Not an honest way to operate.Reviewed 18 May 2021
review from
8.0
Pros:friendly staff, clean large carCons:one way rentals are super expensive. At least 3 to 4 times the weekly rental rates. Seems quite excessiveReviewed 15 May 2021
review from
10.0
Pros:Staff was greatCons:The car drove a bit slow on the highwayReviewed 21 Mar 2021
Hertz Car Hire RNO: Flying into Reno Airport? Find the cheapest Reno Airport hire car from Hertz now with KAYAK. KAYAK searches hundreds of travel sites to help you find and book the best car hire deal from Hertz at Reno Airport.
