Reviews for Hertz in Stockholm
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25 Sep 2017
The WORST car rental EVER, hands down!
Pros: The car got me where I needed and wanted to go on a mechanical level. On every other possible level this rental was a disaster and I honestly cannot believe that is the quality of service that Hertz delivers in Sweden. Never again!
Cons: False advertising, including misrepresentation of location of Hertz facility and rates quoted vs. charged. Zero customer service: literally, from the time I arrived in Sweden and spoke to a incredibly cold and unprofessional Hertz representative on the phone as I sought help in locating the car to the long walk I had to make in an industrial area with no lighting (I am a 64 year old woman traveling alone) to the empty customer service desk greeting me upon arrival to multiple unexpected charges that I could not decline without cancelling my entire contract to the broken GPS that sent me a total of 3'hjureniutnof my way, to same treatment returning the car.... I travel constantly and I have NEVER had such a bad experience with a major brand like Hertz, which I have relied upon in the past for excellence in service and reliability. I am a mediator, and this experience reminded me of why litigious people are so quick to make a claim against a big corporation: there were real damages here. But because I am a mediator I also know that this could have been solved multiple times along the way at almost no cost to Hertz. I won't be contacting you again on this matter, but really: you need to fix this or lose your brand value in Sweden, where there is real competition for the business.
13 Aug 2017
Rental at ARN airport location
Pros: Pleasant and efficient personnel. Existing vehicle dings clearly stated.
13 Aug 2017
Rental return at Sveav. 155
Pros: Decent price for vehicle and duration. Volvo XC60 very comfortable and roomy; diesel mileage good for the D5 engine.
Cons: Annoying to return to an unmanned station. Could have been closer to public transportation. GPS had a hard time finding the location - Stockholm has lots of construction....
13 Jul 2017
Pros: We easily added a second driver at pick up. The return was just as effortless. The Hertz service was impeccable and we will rent with them again when we are in Stockholm.