Book Hertz car hires at Wilmington New Hanover County Airport

Reviews

Recent reviews

Traveller rating

Wonderful

9

Very Good

3

Good

3

Okay

0

Fair

2

Mediocre

0

Poor

5

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pick up the carrented a car

car availablegreat experience

car was cleanfriendly staff

pick up and drop

10.0

Octavia’s customer serviceReviewed 5 Jan 2024

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10.0

fast and easy and the car was very cleanReviewed 30 Dec 2021

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10.0

I appreciated the speed and ease of renting from Hurts!Reviewed 21 Dec 2021

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2.0

Drop off was quite a problem as they had no parking spots available as instructed to park the car in those spots and no one working at the time not couldn’t get any time of help on what to do over the phone either. That took a whole lot of extra minutes and we almost missed our flight. On top of that, I never got my receipt back after the opening hours so decided to call to make sure all was ok and they said the reservation number I had which was my hertz receipt number given by them wasn’t pulling up my information, was someone else. They couldn’t find my reservation with the number they provided me nor my drivers license nor my last name. Finally only by my credit card charge they found me but said it was a different reservation number than I had - which was my hertz receipt tho. And then they said it was still an open reservation as if I still had the car when I absolutely didn’t. So they still haven’t checked it out and finalized my rental. By 11pm I finally got the receipt email sent after calling them abs going through all that around 3pm and car was dropped off at 5am.Reviewed 9 Nov 2021

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10.0

iT WAS EASY AND AFFORABLEReviewed 24 Jun 2021

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8.0

Pros:Quality vehicle. Great service.Cons:We got assigned a mini van for a get away with my wife. Would have preferred a car like we indicated.Reviewed 19 May 2021

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10.0

Pros:Staff was great. Car was lovely. Pickup processing was fast.Cons:My rental car wasn’t available when I arrived to pick it up. So, i had to wait about 40 minutes for my car but my attendant offered me a handful of freebies to attempt to make it right. I appreciated her honesty about the wait and willingness to compensate.Reviewed 16 Mar 2021

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5.2

Cons:Amount I had to pay was more than what I was told on this site.Reviewed 31 Aug 2020

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7.2

Pros:The car fit my expectations and needs.Cons:The staff was EXTREMELY rude. When I approached the desk she yelled "no cars!" at me with no explanation. I asked what the point of my reservation was if there were no cars available. She mumbled she'd let me know when one was available in 30-60 minutes. I asked if I'd get the same size that I had reserved and she refused to make eye contact and mumbled that it was being cleaned. I asked her why she was being so rude and she ignored me. I went to wait outside and then she came and yelled for me about 5 minutes later. She didn't talk to me or ask me if I wanted insurance or prepay for gas or anything as she checked me in. She could have easily said the car was being prepared and it would just be a few minutes. Instead she was mean and provided no helpful information. She was a miserable person that caused a lot of unnecessary confusion.Reviewed 17 Aug 2020

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2.4

Cons:The pickup receptionist was extremely rude and was not accommodating. The car they provided was not clean, with trash in the cup holder, and not a car I would’ve wanted to drive. Drop off was easy except they completely overcharged me and now I’ll need to call back to get the charges sorted out. The worst car rental experience I’ve had.Reviewed 28 Jul 2020

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2.0

Pros:they cancelled my reservation on meCons:not cancelling my reservationReviewed 19 Jul 2020

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10.0

Pros:Easy pick up and drop off. Friendly people. Good price.Reviewed 18 Feb 2020

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More

• What is the most popular hire car from Hertz at Wilmington New Hanover County Airport?

  Premium (Dodge Durango or similar) is the most frequently booked hire car type from Hertz at Wilmington New Hanover County Airport.

• Where can I find Hertz hire cars at Wilmington New Hanover County Airport?

  1740 Airport Blvd is the closest Hertz hire car location to Wilmington New Hanover County Airport. The telephone number for this location is +1 910 399 3072.

• Does Hertz offer shuttle or airport pick-up services from Wilmington New Hanover County Airport (ILM)?

  Yes