Situated in West Loop, Hotel Derek provides 4-star accommodation and free Wi-Fi, a free shuttle service and an outdoor pool. It is located a brief walk from The Galleria and Gerald D. Hines Waterwall Park.
The rooms at the hotel include a refrigerator and a mini bar. They are also equipped with a hair dryer and a microwave.
The hotel houses restaurant and bar where guests can unwind of an evening with dinner and a drink. A wide selection of dining options are also found in the surrounding area.
Hotel Derek is within walking distance of Williams Tower. Downtown Houston, University of Houston and Toyota Center are just a short drive from the hotel.
Health and safety
Services and conveniences
Parking and transportation
Accessibility and suitability
Media and entertainment
Things to do
Cons:Ah, let me count the ways: - There’s some sort of disconnect over self parking, which results in a higher/incorrect(?) charge for already expensive parking. Notably, using the app-and-text method results in a different charge than if one uses the parking machine in the parking garage. Because parking is managed by a third-party, there’s no recourse, at least not an easy one, for any charge adjustment. - Repeatedly, they were deficiencies with the breakfast experience. Of course it’s not included, but that’s not an issue. Instead, on several days items that were listed on the menu were not available thanks repeatedly, they were deficiencies with the breakfast. Of course it’s not included, but that’s not an issue. Instead, on several days items that were listed on the menu were not available (eg, croissants, other breakfast breads). Hardly catastrophic. Far worse, though, was that my significant other was not served adequately or treated with appropriate respect when she ordered breakfast: The coffees were a third under-filled, a request was needed to top them off; the breakfast tacos were tossed up (served) on the bar some distance from her; she was simply told that there were no breakfast breads when she attempted to order them, with that explanation or apologies; and was told she could not pay with cash or credit card, but only a room charge, without explanation. Her suspicion was that she was not treated particularly deferentially because she was not yet dressed for the day; a businessman being served concurrently was treated much more respectfully and deferentially than was my guest. - There were overcharges on the room bill, which required correction at check out. Of course, the “convenience fee“ for the area shuttle bus was neither needed nor welcome. - No one inquired about how we enjoyed our stay, or sought any feedback, including at checkout. - There was a good bit of noise from adjacent rooms, as well as quite a bit of street noise in our (8th floor) room. Although the room was generally clean, the towels were not absorbent. We joked they seemed “coated in Scotchguard”. - The public-area bathrooms in the lobby were not clean or well stocked, and the sink in one of the bathrooms didn’t work at all. - Finally, we sometimes experienced that special arrogant hauteur that staff sometimes affect in high-end hotels. Instead of being generally warm, friendly, and helpful, several times staff seemed curt and uninterested in assisting us. Certainly never welcome.
Cons:staff was rude and not friendly; no spa; we were awaken at 3.30 a.m. by a phone call from the front desk asking about noise.... the noise was not coming from us as we were sleep.
Cons:Parking is $25 a night, the bathroom needed to be cleaner. Also small details like the sheets being upside down (tag at the top).
Cons:Maids wake u up early to clean room
Cons:We had to pay an extra charge for the self parking. This charge was %40 of the charges I was paying for staying the night.
|Check in anytime after 16:00, check out anytime before 11:00|
|Cancellation/pre-payment policies vary by room type and provider.|
All existing Hotel Derek reservations made before 1 April 2020 that are for arrivals through 30 June 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Any Hotel Derek reservation you make between 2 April 2020 and 30 June 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. For more information, visit the Hyatt Response to COVID-19 page.
Hotel Derek is located at 2525 West Loop South, 5.5 miles from the centre of Houston. Gerald D. Hines Waterwall Park is the closest landmark to Hotel Derek.
Check-in time is 16:00 and check-out time is 11:00 at Hotel Derek.
Yes, Hotel Derek offers free Wi-Fi.
No, Hotel Derek does not offer free parking.
No, Hotel Derek does not offer free airport shuttle service.
Hotel Derek is 12.6 miles from Houston Hobby. Hotel Derek is 18.3 miles from Houston George Bush Intcntl.
Yes, Hotel Derek is a pet-friendly hotel.
Yes, Hotel Derek has a pool on-site.