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Loved that there was an acrobat performing several times throughout the evening! Fantastic rooms and excellent service! Restaurant prices were a bit high, also it would have been even more wonderful if he acrobat's performance times were posted somewhere so I could have timed my evening drinks in the bar accordingly. All around great experience though!
Proximity to airport was very useful and check out as well as car collection service were both good The carpet in room and corridor were not as clean as they could have been. Check-in was very slow!
Friendly staff, clean room, just next to terminal building (2 min walk), quick check-in and check-out.
the location as it serves the airport very well. The rooms are comfortable and the staff very helpful. The cost of drinks and meals. I with many others leave the hotel and eat and socialise in the airport. If the food and drink bill was less then people would be more likely to stay and eat on the premises. I even know people who avoid the hotel because of the cost
Easy access to terminal
The hotel is new and very clean and has all the necessary facilities for a pleasant stay. There was no family room and so I had to take two rooms with a connecting door for a family of four.
The hotel's position close to the airport terminal.The comfortable room. One of the eating places ('Paella' or the like) was advertised in the room and in the lifts, but was closed "for the season".
The fact that it was so close to the airport and very confortable. The bar prices were ridiculous, a small glass of wine £6.00, come on!! people just eat and drink else where. The food was also quite poor.
Easy access to the airport... Price.
easy for airport long black head hair in bath
Spacious room and comfortable bed. Walking distance from the airport.
Surprised that they did not offer early morning breakfast pack in the room especailly as they are at an airport. Cheaper hotels do. Also what happened to the travel bag hooks at reception?
nice facilities, room on good condition, staff are very helpful there should be wireless connection available inside the room, so that we dont't have to come down at the lobby for longer period (very cold)
The hotel is very near to Stansted airport. There is a hotel shuttle at the airport. After 13 hours of long flight and reached UK at 8pm, it is very convenient to stay at the nearest hotel as it is only 5 minutes from the airport with comfortable and clean room.
Bed comfortable Room far too warm when i arrived and in order to cool down the airconditioning had to be left on all night and it was noisy therefore could not sleep.
everything I would like somebody to speak other languages. spanish for exemple
relative close location to STN n.a.
Pretty good value for the price, the hotel is very clean and quiet, the location for connecting flights is perfect, the transfer to the airport is well-organized. The price for the transfer was quite high
The room was great, very confortable and tidy. Breakfast could've had more variety.
bar staff - really caring and giving a chocolate bar to our baby girl whihc was a nice gesture the food served in thehotel restaurant - the dinner - the food was cold and a siz e of portion misearble
It was convenient The check-in clerk was surly and offhand, and was ignorant. She also vaguely pointed in the wrong direction for the elevator/lift. A later desk clerk who entered my Priority Club number was very helpful.
They are clearly renovating the hotel - lovely restaurant, wonderful bar area The top sheet on the bed had rips and tears in it and it proved difficult to sleep in the morning as the walls are so thin you can hear the other guests opening and shutting doors whilst making their way around the hotel
Our room had all the facilities we could possibly require for our stay. It was warm, the shower was great and the bed comfortable. We even had biscuits with our courtesy tea/coffee tray. Nothing springs to mind although the winding walk to our room and no lift could, I imagine, present a problem for less mobile guests. However, the staff were so pleasant and I therefore imagine they would help in such cases.
Very good food at the restaurant! Comfortable beds and clean toilet.
Good breakfast included
Premium rooms large comfortable bed. Bathroom had bath and seperate shower, clean and well presented. Room service good, full menu available.
Power shower was fab!! Nice and quiet as well so got a good nights sleep.
convenience to town centre. room was small and lacked proper ventilation
Delightful dining room and good breakfast. Only the access. The junction at the end of the road is a nightmare, even though I have done it several times in the past.
Close to station and concierge on duty all night Decor in need of modernisation
Well heated.Good breakfast. Hum of heating/kitchen ventilation, or similar, constant all night. Shower was just a trickle.
None No reception area and bar maid not aware of booking in procedures, stayed in room 1 noise of traffic and public bar, heard every hand drier in bar toilets operate. Room 5 was occupied by resident manager so we were awake 5am each morning. The water and drainage pipes from room 5 run directly above the bed in room 1. Floor boards creeking and heard his telephone conversations. Cleanliness of bathroom poor, no replacement toilet roll so had to obtain one from the bar toilets. Had a meal in the first evening in the bar food not hot and price of beer is expensive.
The room was a generous size, well-appointed and with a very pleasant outlook. The food was well cooked, and service was friendly and attentive. Reception was welcoming and helpful. Price very reasonable. The food was a little slow in arriving; but then it was explained that there was a function elsewhere in the hotel.
None Checked in by internet which gave impression that I had paid. Later told I had not then moved to pontlands hotel becuae of building work Promised advice re taxi which has to chase arrived back in evening hotel locked up and lights turned out tried to check out in morning and no staff anywhere
Dining room service good for breakfast. (did not do dinner) Some of the carpets a bit tired. They also could do with cleaning - do we clean carpets in the uk or just vac them. Road noise could be a problems for some. Why are hotels obsessed by duvet on the bed - they are ridiculous and nearly always too hot - we have to request a change after 1 uncomfortable night. All hotels - back to sensible sheets and blanket soon!!! (I had asked for twin and we got double -they changed it - lack of attention to detail but important for us)
Friendly staff, good food, spacious room, quiet, comfortable bed. Dirty shower, shower control had orange coloured scum on it which I managed to get under my finger nails. Shower screen broken. Bedroom walls need cleaning & painting in parts. Lamp and t'v remote did not work.
I liked the setting of the hotel. The breakfast was very good. The stress caused by the problems surrounding our booking
Having the kettle and tea things in the room. Booked for convenience of location to party we were attending. Was a bit tired. The window opener on the window I opened came away in my hand, the shower divider didn't stay on the edge of the bath, kept swinging out - wet floor caused husband to fall. No account of three of us in the room ref tea tray cups, shower bits, etc. Reception staff on checkout queried that we'd paid in cash on the day of arrival (we only stayed one night) which was embarrassing.
pleasant convenient friendly atmosphere
Pleasant surroundings. Good room decor. Good breakfast. No air conditioning in room. Had to ask for a fan as the one I was told was a fan, provided in the bottom of my wardrobe, just wanted to push out more heat. Slept with the fan going all night.
Clean and well presented Expensive, particularly the breakfast
Good meal after a long drive, waiter service excellent. The toilet in my room did not work. I reported this in the morning. On checking out the desk staff did not ask me whether I was satisfied with my room and of course the answer would have been no!! Perhaps some form of compensation could have been offered as the room was not cheap.
Very modern, clean and tidy hotel with comfortable facilities. Security to get into rooms was excellent. None
The friendliness of the staff, the location and overall level of comfort/food which made my stay extremely enjoyable.
Very comfortable and clean room. Excellent evening meal and breakfast with good service.
lovely food, dining room, bathroom and bedroom apart from air-conditioning making our throats dry Women would not like shower head striaght over their head, so would need a separate hose. Slippery bath, had to hold towel rail for support to get out of bath to the floor. Menu should read EACH for vegetable sides.
Very nice ambiente No outlet in bathroom
Room lovely - food fantastic - staff brilliant - service exceptional -superb breakfast. This hotel really has got it all. Loved everything. Can't wait to book again. Everything was superb - no down side
Clean room and bathroom, nice bed, nice service
Really lovely hotel, very modern and the rooms were gorgeous.
Booking Breakfast too slow. I need to be away by 07.20 and having chaecked out before breakfast I waited about 30 mins. Would put me off staying again.
It was a special occasion so it was a little pricier than we'd normally use but you could definitely tell the difference and it was worth it - very comfortable and beautifully furnished. All staff were very pleasant and efficient. Breakfasts were top! We were prepared for the restaurant to be very expensive but it was only in the gastropub range which was a relief! Grub was lovely.
Express check in was easy. Room was very clean, loved the extra pillows and helpful sleeping tips. Perfect for short stay. Also loved the shampoo installed in bathroom so I didn't have to unpack my stuff! Bathroom was a little like a hospital but that's also to say it was very clean, not really a problem. Also dialed down to reception and didn't get an answer, at 1am, but note says 24 hour reception.
beautiful large room. The shower head in our room would not stay in place so we had to wedge the shower lead round the taps. It made having a shower a challenge! The chairs in the room were somewhat hard so an armchair in the room would have been the icing on the cake.
Good sized clean bathroom
Excellent room, fantastic food and friendly staff n/a
size of bed cooked breakfast staff Bar area
Convenience Couldn't find a vending machine
Room was very comfortable and clean Staff although helpful were not well informed on local attractions/ services
No food drink or room service available 2-6 p.m at weekends. We wanted afternoon tea!
bedrooms staff at breakfast were to busy speaking about their evening out and not paying enough attention to guests.
Efficient service Not really but no bath plug in my room and people smoking outside my window so couldn't open as it was ground floor. Bathroom grouting needs attention in the room I stayed in.
Location to City Centre Bath water not hot enough
Food was excellent Staff were very friendly. There was a very good Bus service to City center and also to Airport. Our bed was too small 4 foot.
Location and style of hotel - motel style. Service at breakfast good and friendly Smoky atmosphere - had to change rooms. Beds uncomfortable, only twin beds available. Not very comfortable at all
Convenient location for us at the time At dinner, poor selection of desserts - but quality of what was available was ok
Relaxing and comfortable after a long journey The heating system and how to use it in your room!
Cold, run down and over all not anything other than a place to (try) sleep.breakfast was good room was not very clean, beds were uncomfortable, quite run down
The staff were attentive and friendly. The room was not too hot or cold and it was quiet.
The staff, in particular Brian the night porter who went the 'Extra Mile' in terms of service, help and courtesy
The staff were freindly and helpful with the exception of the room maid who let herself into the room in the morning without knocking and without apologising! Wasn't impressed - would not stay again. Will stick to Premier Inn in future.
comfortable budget hotel ideal for business trips none
Free Wifi internet. Decor, room, and bathroom, Dining tables were too high to be comfortable. Road noise was mostly masked in my room, but not sure about other rooms.
room was clean at a glance but generally grubby
Friendliness of staff The price is too high for a weekend stay.
Clean, tidy, friendly staff, good service.
the rooms, and the bed! the price, and the way of getting there!
staff very helpful. within 10 minutes of arriving we were asked if everything was to our liking
Nice clean comfortable hotel. Road noise from a12, and not likely to stay again because of road noise.
Only one bath towel in a double room. Cooked breakfast was not particularly appetizing.
Lovely staff, excellent room, lovely chef and brewer pub to eat in. None
Room was clean, beds comfortable and bathroom shower good. Nice to have tea and coffee available in the room. Pub opposite does a reasonable breakfast. Despite multiple adverts for £29 per night this was impossible to find and the two nights we stayed were charged at different rates, the Bank Holiday night being the cheaper of the two!! There was no explanation of differing rates charged. If you only drink tea or coffee (not both) there were only enough teabags / coffee sachets for one drink each, meaning you could not have one before bed and one in the morning - picky but a small change here could make a difference. a couple of extra milk pods are also needed.
Good location next to pub. Good cooked breakfast. Bath narrow and slipped in the shower.
the rooms werent great but did for a 1 night stay for work purposes and considering the price they were ok ,van was safe outside so all in all ok
pleasantness and friendliness of all staff. Good food well presented Rooms were a little on the dark side
It was a freindly and clean hotel. Location was perfect for us, as we were going to a birthday party nearby
The staff were accommodating and the food was good The bedrooms are in need of refurbishment, they are very tired especially the bed, I could feel the springs.
Good value for money dinner menu difficulty mastering the room heating controls
The staff were all very good and very helpful. The rooms could do with updating.
The rooms are in need of an overhaul - the bathroom needed a good clean.
Everything worked, comfy bed, clean Felt old fashioned even though recently redecorated
Restaurant and leisure club excelent TV system was not working. Motel style is offvputting especially in poor weather
Food good Dreary, motel like feel. In need of major refurb which they are planning
Very nice hotel for some one stay overnight in Stansted Airport area and want to have a sniff of the English Landlord era.A walk through the hotel and garden is already relaxing before having a drink in the comfortable bar. Helpfull staff . Taxi from Stansted 21 gbp
Very professional, courteous staff, nothing was too much trouble. The food was excellent. The room was clean and comfortable, room service was very good. Wonderful location. There was no lift to our room - but on a positive note the staff were happy to carry our bags up and down the stairs.
We liked the history of the hotel and the extreme confort of the hotel, it was a wonderful break feeling like we were in our own bubble for the weekend. We thought the wedding exhibition on in the morning made things a little hectic and the wedding guests in the restuarant also detracted from our relaxed morning.
Comfortable room and dinner was good There is no lift to the 2nd floor (or certainly not that I was told about or directed to); the stair carpet between floors 1 and 2 is v worn; it was rather warm/stuffy in corridors; there is no quick route to car park, guests must walk out of the front and round the Hall to the back for the car park.
The very relaxed atmosphere and the good service Bar prices are over priced even by central London standards where I live
Good location for Stansted and still quiet at night.
Too far away from anything
Grounds and building are beautiful, very peaceful. The perfect weekend retreat. Some of the furnishings looked a little worn
The bed in the room was of a very high class. It enabled us to sleep soundly for a refreshing start to the following day. Downs Hall is a period hotel with some astounding features. Visitors still require modern bathroom/shower facilities in their rooms. Downs Hall was lacking in this department.
The staff is very friendly, the food and accomodation is excellent and the surroundings are beautiful.
We only stayed for one night. Left early in the morning! The bed was ok!
Near the Airport Had to pay for the shuttle bus to and from the airport, should be free service. Rooms not as nice as other Hilton hotels.
Checked in 2a.m. left 6a.m Very disappointed to get a room with two twin beds. To late in the night to argue. Price for the room was very hig versus accomidation.
no Sky Sports in room, infrequent transfers
very comfortable bed
Very friendly staff. Comfortable and clean room. Good price. Convenient for Stansted Airport.
The gym, the bar
Good bed and linnen was probably the best feature of the hotel. The hotel is in need of deep renovation. Especially the bathroom was in a bad condition and only 2 star.
The courteous, efficient, competent staff-- "service- oriented," how refreshing!! Very professional staff. Not a thing! Look forward to my next visit. Best place to stay for London Stansted!
The staff was amazing! Very accomidating to our every need!
Rooms - too small Breakfast - too expensive for the quality
Very comfortable, wonderful landlady, will certainly use again.
very comfortable, owners friendly and helpful. Family of 5 able to fit in one room which is very rare. Excellent idea for self service buffet breakfast especially when you have early flight. No except hard to find in the dark.
The staff were very welcoming. very clean and beautiful scenery. Felt very relaxed.
Cleanliness and location Cold water supply seemed to be supplied by outdoor tank, the temprature being subject to whatever the weather at the time, as it was 30c the nice cool shower I was looking forward to after a very hot day was a little disapointing.
The attention to detail was impeccable. A lot of thought had gone into providing the "little things" that make a big difference.
Friendly welcome and the rich serve-your-self breakfast
Quirky ! Extremely well done! Lack of Digital TV (Free View) and Wireless broadband
Melvyn greeted me and spent time showing me around - it is fantastic!. We loved the 'diner' based on Ace Cafe - loved the details, great that we could help ourselves to breakfast - loved the flexibility - the fact we could bring our own food and cook. We loved looking around the cars. We will be back to try out another room and hire a car for the day. It was perfect! There is nothing we didn't like about our stay - we had the place to ourselves (which was perfect) but wondered how it might have worked out if it had been full.
Very quirky hotel, loved the kitchen/diner, my husband and 11 year old grandson loved the sportscars, None
We liked everything at the Pit Stop. Good, off street parking. Very good hosts. Excellent accommodation and very good Breakfast food. The Pit Stop deserves to be included in anyone's holiday itinerary. It is more than a B&B and it is of a very high standard. The American DIner is wonderful and don't let the self service breakfast put you off from staying here Melvyn and Sindy have everything you need in their diner to feed hungry guests. Not only do you get to stay in luxury accommodation for a reasonable cost you also get to look around the beautiful cars stored there. The Pit Stop B&B is near enough London and next to Standsted Airport. Car enthusiasts should make sure to stay here and even if you do not have a passion for cars, like my w
Splendid! Splendid! Splendid! This is the most fascinating place to stay at! If you love beautiful surroundings, comfort, extraordinary attention to detail in everything and fabulous cars then this is the place for you! Would my husband and I stay here again? Like a shot we would! Thank you Pit-Stop! Absolutely no complaints!
The generous size of the room. The theme/decor was fantastic. The justly proud, friendly and casual yet reassuring style of the management was welcoming. The self help, excellent choice and well presented food/style for breakfast was above expectations.The diner, (as well as our room), is stunning.
Very warm welcome from Melvin, fantastic design in the rooms ans the kitchen. If you go in the vicinity, don't miss it! Be aware the Stansted airport is nearby. If you're looking for the perfect silence, it might be a problem