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They are clearly renovating the hotel - lovely restaurant, wonderful bar area The top sheet on the bed had rips and tears in it and it proved difficult to sleep in the morning as the walls are so thin you can hear the other guests opening and shutting doors whilst making their way around the hotel
Premium rooms large comfortable bed. Bathroom had bath and seperate shower, clean and well presented. Room service good, full menu available.
convenience to town centre. room was small and lacked proper ventilation
Close to station and concierge on duty all night Decor in need of modernisation
Good breakfast included
Power shower was fab!! Nice and quiet as well so got a good nights sleep.
Very good food at the restaurant! Comfortable beds and clean toilet.
Well heated.Good breakfast. Hum of heating/kitchen ventilation, or similar, constant all night. Shower was just a trickle.
Our room had all the facilities we could possibly require for our stay. It was warm, the shower was great and the bed comfortable. We even had biscuits with our courtesy tea/coffee tray. Nothing springs to mind although the winding walk to our room and no lift could, I imagine, present a problem for less mobile guests. However, the staff were so pleasant and I therefore imagine they would help in such cases.
Delightful dining room and good breakfast. Only the access. The junction at the end of the road is a nightmare, even though I have done it several times in the past.
None No reception area and bar maid not aware of booking in procedures, stayed in room 1 noise of traffic and public bar, heard every hand drier in bar toilets operate. Room 5 was occupied by resident manager so we were awake 5am each morning. The water and drainage pipes from room 5 run directly above the bed in room 1. Floor boards creeking and heard his telephone conversations. Cleanliness of bathroom poor, no replacement toilet roll so had to obtain one from the bar toilets. Had a meal in the first evening in the bar food not hot and price of beer is expensive.
Friendly staff, good food, spacious room, quiet, comfortable bed. Dirty shower, shower control had orange coloured scum on it which I managed to get under my finger nails. Shower screen broken. Bedroom walls need cleaning & painting in parts. Lamp and t'v remote did not work.
The room was a generous size, well-appointed and with a very pleasant outlook. The food was well cooked, and service was friendly and attentive. Reception was welcoming and helpful. Price very reasonable. The food was a little slow in arriving; but then it was explained that there was a function elsewhere in the hotel.
None Checked in by internet which gave impression that I had paid. Later told I had not then moved to pontlands hotel becuae of building work Promised advice re taxi which has to chase arrived back in evening hotel locked up and lights turned out tried to check out in morning and no staff anywhere
Having the kettle and tea things in the room. Booked for convenience of location to party we were attending. Was a bit tired. The window opener on the window I opened came away in my hand, the shower divider didn't stay on the edge of the bath, kept swinging out - wet floor caused husband to fall. No account of three of us in the room ref tea tray cups, shower bits, etc. Reception staff on checkout queried that we'd paid in cash on the day of arrival (we only stayed one night) which was embarrassing.
Pleasant surroundings. Good room decor. Good breakfast. No air conditioning in room. Had to ask for a fan as the one I was told was a fan, provided in the bottom of my wardrobe, just wanted to push out more heat. Slept with the fan going all night.
I liked the setting of the hotel. The breakfast was very good. The stress caused by the problems surrounding our booking
pleasant convenient friendly atmosphere
Dining room service good for breakfast. (did not do dinner) Some of the carpets a bit tired. They also could do with cleaning - do we clean carpets in the uk or just vac them. Road noise could be a problems for some. Why are hotels obsessed by duvet on the bed - they are ridiculous and nearly always too hot - we have to request a change after 1 uncomfortable night. All hotels - back to sensible sheets and blanket soon!!! (I had asked for twin and we got double -they changed it - lack of attention to detail but important for us)
Good meal after a long drive, waiter service excellent. The toilet in my room did not work. I reported this in the morning. On checking out the desk staff did not ask me whether I was satisfied with my room and of course the answer would have been no!! Perhaps some form of compensation could have been offered as the room was not cheap.
Clean and well presented Expensive, particularly the breakfast
Easy access to the airport... Price.
Loved that there was an acrobat performing several times throughout the evening! Fantastic rooms and excellent service! Restaurant prices were a bit high, also it would have been even more wonderful if he acrobat's performance times were posted somewhere so I could have timed my evening drinks in the bar accordingly. All around great experience though!
Spacious room and comfortable bed. Walking distance from the airport.
Proximity to airport was very useful and check out as well as car collection service were both good The carpet in room and corridor were not as clean as they could have been. Check-in was very slow!
The fact that it was so close to the airport and very confortable. The bar prices were ridiculous, a small glass of wine £6.00, come on!! people just eat and drink else where. The food was also quite poor.
Friendly staff, clean room, just next to terminal building (2 min walk), quick check-in and check-out.
easy for airport long black head hair in bath
The hotel's position close to the airport terminal.The comfortable room. One of the eating places ('Paella' or the like) was advertised in the room and in the lifts, but was closed "for the season".
the location as it serves the airport very well. The rooms are comfortable and the staff very helpful. The cost of drinks and meals. I with many others leave the hotel and eat and socialise in the airport. If the food and drink bill was less then people would be more likely to stay and eat on the premises. I even know people who avoid the hotel because of the cost
The hotel is new and very clean and has all the necessary facilities for a pleasant stay. There was no family room and so I had to take two rooms with a connecting door for a family of four.
Easy access to terminal
Bed comfortable Room far too warm when i arrived and in order to cool down the airconditioning had to be left on all night and it was noisy therefore could not sleep.
The hotel is very near to Stansted airport. There is a hotel shuttle at the airport. After 13 hours of long flight and reached UK at 8pm, it is very convenient to stay at the nearest hotel as it is only 5 minutes from the airport with comfortable and clean room.
nice facilities, room on good condition, staff are very helpful there should be wireless connection available inside the room, so that we dont't have to come down at the lobby for longer period (very cold)
The room was great, very confortable and tidy. Breakfast could've had more variety.
relative close location to STN n.a.
It was convenient The check-in clerk was surly and offhand, and was ignorant. She also vaguely pointed in the wrong direction for the elevator/lift. A later desk clerk who entered my Priority Club number was very helpful.
Pretty good value for the price, the hotel is very clean and quiet, the location for connecting flights is perfect, the transfer to the airport is well-organized. The price for the transfer was quite high
bar staff - really caring and giving a chocolate bar to our baby girl whihc was a nice gesture the food served in thehotel restaurant - the dinner - the food was cold and a siz e of portion misearble
Surprised that they did not offer early morning breakfast pack in the room especailly as they are at an airport. Cheaper hotels do. Also what happened to the travel bag hooks at reception?
everything I would like somebody to speak other languages. spanish for exemple
Lovely staff, excellent room, lovely chef and brewer pub to eat in. None
Nice clean comfortable hotel. Road noise from a12, and not likely to stay again because of road noise.
Room was clean, beds comfortable and bathroom shower good. Nice to have tea and coffee available in the room. Pub opposite does a reasonable breakfast. Despite multiple adverts for £29 per night this was impossible to find and the two nights we stayed were charged at different rates, the Bank Holiday night being the cheaper of the two!! There was no explanation of differing rates charged. If you only drink tea or coffee (not both) there were only enough teabags / coffee sachets for one drink each, meaning you could not have one before bed and one in the morning - picky but a small change here could make a difference. a couple of extra milk pods are also needed.
Only one bath towel in a double room. Cooked breakfast was not particularly appetizing.
Good location next to pub. Good cooked breakfast. Bath narrow and slipped in the shower.
Very comfortable and clean room. Excellent evening meal and breakfast with good service.
Very nice ambiente No outlet in bathroom
It was a special occasion so it was a little pricier than we'd normally use but you could definitely tell the difference and it was worth it - very comfortable and beautifully furnished. All staff were very pleasant and efficient. Breakfasts were top! We were prepared for the restaurant to be very expensive but it was only in the gastropub range which was a relief! Grub was lovely.
The friendliness of the staff, the location and overall level of comfort/food which made my stay extremely enjoyable.
Booking Breakfast too slow. I need to be away by 07.20 and having chaecked out before breakfast I waited about 30 mins. Would put me off staying again.
lovely food, dining room, bathroom and bedroom apart from air-conditioning making our throats dry Women would not like shower head striaght over their head, so would need a separate hose. Slippery bath, had to hold towel rail for support to get out of bath to the floor. Menu should read EACH for vegetable sides.
Room lovely - food fantastic - staff brilliant - service exceptional -superb breakfast. This hotel really has got it all. Loved everything. Can't wait to book again. Everything was superb - no down side
Clean room and bathroom, nice bed, nice service
Very modern, clean and tidy hotel with comfortable facilities. Security to get into rooms was excellent. None
Really lovely hotel, very modern and the rooms were gorgeous.
Express check in was easy. Room was very clean, loved the extra pillows and helpful sleeping tips. Perfect for short stay. Also loved the shampoo installed in bathroom so I didn't have to unpack my stuff! Bathroom was a little like a hospital but that's also to say it was very clean, not really a problem. Also dialed down to reception and didn't get an answer, at 1am, but note says 24 hour reception.
Convenience Couldn't find a vending machine
size of bed cooked breakfast staff Bar area
Location to City Centre Bath water not hot enough
beautiful large room. The shower head in our room would not stay in place so we had to wedge the shower lead round the taps. It made having a shower a challenge! The chairs in the room were somewhat hard so an armchair in the room would have been the icing on the cake.
No food drink or room service available 2-6 p.m at weekends. We wanted afternoon tea!
Good sized clean bathroom
Room was very comfortable and clean Staff although helpful were not well informed on local attractions/ services
Efficient service Not really but no bath plug in my room and people smoking outside my window so couldn't open as it was ground floor. Bathroom grouting needs attention in the room I stayed in.
Excellent room, fantastic food and friendly staff n/a
bedrooms staff at breakfast were to busy speaking about their evening out and not paying enough attention to guests.
Clean, tidy, friendly staff, good service.
Friendliness of staff The price is too high for a weekend stay.
staff very helpful. within 10 minutes of arriving we were asked if everything was to our liking
the rooms, and the bed! the price, and the way of getting there!
room was clean at a glance but generally grubby
Good value for money dinner menu difficulty mastering the room heating controls
The staff were accommodating and the food was good The bedrooms are in need of refurbishment, they are very tired especially the bed, I could feel the springs.
Everything worked, comfy bed, clean Felt old fashioned even though recently redecorated
Food good Dreary, motel like feel. In need of major refurb which they are planning
The rooms are in need of an overhaul - the bathroom needed a good clean.
pleasantness and friendliness of all staff. Good food well presented Rooms were a little on the dark side
It was a freindly and clean hotel. Location was perfect for us, as we were going to a birthday party nearby
The staff were all very good and very helpful. The rooms could do with updating.
the rooms werent great but did for a 1 night stay for work purposes and considering the price they were ok ,van was safe outside so all in all ok
Restaurant and leisure club excelent TV system was not working. Motel style is offvputting especially in poor weather
Good breakfast,room very clean and comfortable.
Friendly atmosphere Helpful staff. Food good clean room Although there is a night club we were allocated a room in the quiet part of the hotel and were not disturbed by any noise. Would certainly visit again if we were in the area
Friendly & excellent value for money Nothing
Good cooked breakfast and attentive staff Room was stuffy
Reception Staff very friendly and helpful
the entertaianment i
Reasonably quiet on a Sunday. Not woken up. Hotel is in a shopping precinct with no adjacent parking.
Easy, relaxed,good parking, reasonable cost worn out bed
The location was ok and the hotel was good value for the money The shower in the room did not work. The hotel did not serve food except for breakfast despite the review. However there was a pub across the road which served food
friendly to noisey after closing time
Very professional, courteous staff, nothing was too much trouble. The food was excellent. The room was clean and comfortable, room service was very good. Wonderful location. There was no lift to our room - but on a positive note the staff were happy to carry our bags up and down the stairs.
Grounds and building are beautiful, very peaceful. The perfect weekend retreat. Some of the furnishings looked a little worn
Comfortable room and dinner was good There is no lift to the 2nd floor (or certainly not that I was told about or directed to); the stair carpet between floors 1 and 2 is v worn; it was rather warm/stuffy in corridors; there is no quick route to car park, guests must walk out of the front and round the Hall to the back for the car park.
Good location for Stansted and still quiet at night.
Too far away from anything
Very nice hotel for some one stay overnight in Stansted Airport area and want to have a sniff of the English Landlord era.A walk through the hotel and garden is already relaxing before having a drink in the comfortable bar. Helpfull staff . Taxi from Stansted 21 gbp
The bed in the room was of a very high class. It enabled us to sleep soundly for a refreshing start to the following day. Downs Hall is a period hotel with some astounding features. Visitors still require modern bathroom/shower facilities in their rooms. Downs Hall was lacking in this department.
The staff is very friendly, the food and accomodation is excellent and the surroundings are beautiful.
The very relaxed atmosphere and the good service Bar prices are over priced even by central London standards where I live
We liked the history of the hotel and the extreme confort of the hotel, it was a wonderful break feeling like we were in our own bubble for the weekend. We thought the wedding exhibition on in the morning made things a little hectic and the wedding guests in the restuarant also detracted from our relaxed morning.
Very friendly staff. Comfortable and clean room. Good price. Convenient for Stansted Airport.
We only stayed for one night. Left early in the morning! The bed was ok!
The gym, the bar
Near the Airport Had to pay for the shuttle bus to and from the airport, should be free service. Rooms not as nice as other Hilton hotels.
At four stars- you would hope for everything better. The rooms are out of date and unclean. Shabby with wprn down wood, very dusty air vents and bad beds
Rooms - too small Breakfast - too expensive for the quality
very comfortable bed
no Sky Sports in room, infrequent transfers
The courteous, efficient, competent staff-- "service- oriented," how refreshing!! Very professional staff. Not a thing! Look forward to my next visit. Best place to stay for London Stansted!
The staff was amazing! Very accomidating to our every need!
Good bed and linnen was probably the best feature of the hotel. The hotel is in need of deep renovation. Especially the bathroom was in a bad condition and only 2 star.
Checked in 2a.m. left 6a.m Very disappointed to get a room with two twin beds. To late in the night to argue. Price for the room was very hig versus accomidation.
Very comfortable, wonderful landlady, will certainly use again.
The attention to detail was impeccable. A lot of thought had gone into providing the "little things" that make a big difference.
Cleanliness and location Cold water supply seemed to be supplied by outdoor tank, the temprature being subject to whatever the weather at the time, as it was 30c the nice cool shower I was looking forward to after a very hot day was a little disapointing.
Friendly welcome and the rich serve-your-self breakfast
The staff were very welcoming. very clean and beautiful scenery. Felt very relaxed.
very comfortable, owners friendly and helpful. Family of 5 able to fit in one room which is very rare. Excellent idea for self service buffet breakfast especially when you have early flight. No except hard to find in the dark.