good value for money
Excellent location for the airport, the staff were very friendly and efficient and the rooms were well equipped and comfortable. We spent a very relaxing evening there and were also able to have something to eat, despite the late hour of our arrival. The buffet breakfast was also excellent. No negatives.
British breakfast with scrumble egg and sausages. Drinks and sweets services. 24h/24h desk. Near East Midlands Airport but more than 1 mile walk. Calm but we stayed in low season. BOOKING_com false price for a 4 adult room booked. We had to pay 15 gbp per night/per adult if more than 2 adults in room. The 4 adult room was a double bed with sofa. Sofa bedding was not done, we had to do ourself our bed for 15 gbp per night/per adult supplement! Not enough light in the room. Old tv set, with all channels a little scrumbled.
Breakfast was horrible
comfy room, good breakfast, no problems arriving late. Very much a business hotel. Could do with better directions from airport
Ease of checking in and out, self service breakfast. Choice of breakfast, I would have preferred and better selection, a bit basic.
hotel facilties and location
Just served a purpose Told there would be a shuttle and there wasn't
The staff were very friendly and helpful. The shuttle from the hotel was speedy and efficient We ate in the restaurant but were dissapointed by the choice, partivularly as ran out of fish which was one of the 4 items on the menu. In addition the air conditioning leaked over my 5 year old's bed and he was forced to share a single bed with another adult.
On airport campus and had car parking facilities The hotel provided me with all I wanted for access to airport
Really friendly staff , always polite. No bad points.
the owner and his wife made us extremely welcome but did not interfere.The breakfast was excellent.
There was nothing to like about it only the pub adjacent Bedrooms and breakfast room far to small and i stayed in a converted shed in the garden
The breakfast was very nice. Yes being on the top floor at the end of the day was tiring, and everytime we needed the bathroom it was the floor below, rooms needed decorating.
Location to and ease of access to East Midlands Airport, The room allocated (No 10) garden room very small, no wardrobe space.
Friendliness of owners, made very welcome, very helpful and nothing too much trouble..even booked a table for us at a local indian restaurant! Breakfast scrummy..will definitely return and reccomend to others. Nothing
Excellent welcome and service given by the staff. Nothing was too much trouble and they really made our stay a memorable one. The breakfasts were fantastic.Really good quality for the price. Parking was tight on occasions but it was carefully managed so never caused a real problem.The rooms to the front of the hotel were rather noisy due to the heavy traffic.
Very friendly staff, wonderful breakfast and extremely helpful. Parking a little awkward.
Parking, Staff, Breakfast Tv had red picture
Excellent, friendly communication. Food fresh and well presented with home made bread and honey/preserve so thoroughly enjoyed our breakfast. Small point which was going to be fixed that day, no towel rail in the en suite
Warm welcome each time; gret room and great service at Breakfast and excellent breakfast
Very good food, spotlessly clean, warm welcome. There were no bad points.
The welcome we received was excellent as was the food at dinner and breakfast. The hotel was clean, comfortable and quiet. It is conveniently situated for tbe university. The staff could not have been more helpfiul. The washbasin in my room was cracked and it was not possible to turn the shower temperature up to achieve a hot enough shower.
Very friendly... food excellent
Friendly, comfortable. Great food
Very freindly and helpful hosts, clean and comfortable, parking, excellent breakfast
Staff were very friendly. Hotel service and staff very very good. I would certainly recommend None
A very friendly welcome and made a fresh sandwich for us as we arrived later than anticipated.
Very friendly management - excellent food - comfy beds - very good shower - excellent level of service offered - ample parking We did have some difficulty in finding the hotel in the rain and the dark
Very nice stylish hotel with very good fitness and swimming pool, tasty breakfast
It was supposed to be relaxing but there was cheer leading convention staying at hotel who did not respect that others were staying at the hotel and woke every one up at 700 am coaches shouting in corridor took over hotel no area to sit where it was quiet woken up overnight as well with the noise but i realise tis was not the hotels fault but i have never been anywhere where guests were so noisy.
everything was fantastic My only gripe was that the plates were cold at breakfast
breakfast old, uncomfortable bed
Very friendly and helpful staff. Lovely bedroom. Good dinner menu and breakfast. Would recommend this hotel.
the relaxing atmosphere the cold shower
Good ,friendly staff and facilities Room was very hot ,window hardly opened so uncomfrotable on a hot evening .bed mattress had seen better days but other than that everything else fine
Very comfortable good parking very good over all package
The style and character of the hotel. Very comfortable and clean. Spacious rooms. The fitness did not have hours that were convenient for me. 24/7 would be ideal, but if it opened at 5am or 6am, that would have been nice.
Everything was fine!
Convenience & quality of accommadation, great Breakfast and very comfortable
Reception were extremely helpful Bar area not pleasant and staff not helpful
Quiet and relaxing. Good location. Everything was fine.
I enjoyed everything about my stay - in particular use of the facilites - the pool was warm and inviting only one thing - the jacuzzi was out of use at the time
It was really near to the airport. We were woken up at 5am by the people in the room above us who then kept us awake for over an hour and a half. However, the receptionist was helpful when we phone him to complain!
Large room, clean and quiet thick walls.We were not disturbed by nearby airport at all. Pleasant staff, nice decor.Helpful staff in dining room and reception. Breakfast was buffet style and the cooked food was a little overcooked. Presentation of food wasn't up to continental standards, perhaps we expected more , as full breakfast was £10 per head- too expensive for family i should have thought..
Friendly staff and good food. Car park too small
good value,friendly staff and great bedrooms, restaurant a little quirky and food quality variable..............but better than most hotels at this price.
Was near the University and in the center of town, with free parking. As other people had mentioned, its a bit scruffy here and there, especially in some of the corridors.
Good clean room with comfortable bed.
Proximity to town. Cooked breakfast.
Breakfast Badly maintained, undersized and scruffy room.
courtyard garden for evening bar snack
Very good breakfast. Staff very good Room very cold and very poor sound insulation
Confortable bedroom, freindly staff and very good breakfast A tad noisy at night due to rock music being played. Not sure whether this was from within the hotel or a neighboring property
The staff on reception were extremely helpful. Breakfast in the Queens Room was chaotic as there did not seem to be sufficient tables to accomodate everyone.
Clean room, nice breakfast, central location, comfortable bed Paid for room a fortnight in advance on maestro debit card, on booking in requested another card other than a maestro which we didnt have, offered cash deposit which again couldnt be accepted. Resulted in a very unconfortable and embarassing situation,which we found totally unacceptable
Polite staff, simple clean room, good breakfast selection
Decor and everywhere clean and fresh None
The hotel was conveniently locaated for donnington park and the the staff and food were excellent nice clean room
Great welcome from the receptionist, friendly and helpful staff throughout. Good, clean hotel, ample parking.
Quite near to airport - taxi a charge of £6 without meter to departures in the morning. There were only 2 tea bags for the tea making facilities - meant if we had one on arrival we couldn't have one in the morning.
Good no frills hotel with excellent service Staff a little strectched at breakfast.
I only stayed one night but i found the hotel and its staff so welcoming. The room was so clean and everything was there that you needed. Breakfast was very good and you could eat as much as you liked. The staff were always at hand to help you if you needed them.
My compliments to your Restaurant staff on the evening of the 26th, the poor girl who's name we never got was working herself to the bone and kept a proper attitude towards the customers and the chef in the kitchen was totally worked out but kept the food standards high and surprisingly, taking into consideration the time of night 11:00 P.M. was still trying to satisfy the customers with food and to our surprise did not walk out telling everybody to get stuffed. He worked,as we were under the impression totally on his own in the kitchen, my wife owned a pub and knows what kind of gratitude should be considered towards the staff who has to work under these conditions, under staffed and over worked and all of the customers seemed oblivious as to what they were putting up with as they never openly complained, some customers were asking for a meal for 6 people at 11:00 P.M. and were politely refused because the chef still must have had about 6 previous meals to complete, now these people will probably complain but I think you have to draw the line somewhere as staff would still have to clean up and prepare for meals in the morning. I think a review of the hotels requirements over an extremely busy week- end should be more considered, some management are not bothered what other employees have to do to keep up a franchise reputation as long as they do not have to participate, I think if management had to cover on a particular week-end when the hotel is busy they may take a differen attitude towards staff coverage. We as customers were slightly inconvenienced but because we have been in the business we understood but how many others would.
frindliness & cleanliness of hotel & good food
It was close to the wedding we were attending and reception was always manned This is the second survey and we only stayed 1 night it is overkill, also the bed was hard and the bathroom was smelly but everything else was fine
Its close location to East Mildlands Airport, warm welcome by staff, cleanliness and comfort It would have been helpful to have had access to a shuttle service to airport and car parking facility (other than on the night of our stay)
The evening meal as everything that I ordered was to my exact instructions and was very enjoyable and tasty. N/A
The hotel's elegant understatement was very relaxing and enjoyable. The evening meal and breakfast were both excellent
Great dinner, bed & breakfast rate of £99.0 and quality of dinner and service was excellent . Superior room = suite which was a bonus Will be back none
Close to me temp place of word Friendly breakfast waitress
the staff were really helpful and friendly. the room was lovely and the 4 poster bed was a lovely surprise. This hotel was a fantastic base camp for a weekend at the download festival.
The Charactor, atmosphere and the excellent food Aircraft noise
The food was absolutely fabulous, and the room beautiful, really fresh and clean. The bed was wonderfully comfy. The fact that some residents were allowed to run riot outside my room until 4am and the fact that when checking out and complaining nothing was deducted from my bill.
The presentation of the Dinner was excellent, very pleasing to see and very tasty. The room was of high standard, although we arrived late and left early we found the hotel very comfortable and will use it again via your service again when we next trval from East Midlands Airport. We are considering using this Hotel for functions of our charity Lions Clubs International, which as you probably know are the largest Service Organisation in the World with 1.4 million members in 44,000 clubs throughout the world. The location of this hotel is just minutes from the airport and we will recommend it and the services of Bookings.com to other clubs when travelling from, or visiting the area. Thanks for a nice comfortable night bthat made our trip to the usa a good start. There was nothing to fault, the staff were so helpful, the food was excellent and good presentation, a credit to the hotel, the room was excellent so no bad points from us.
Everything was perfect
This is an old building with lots of character and they have not tried to change the built in features of the place. I had a great room with an enormous bathroom. All the staff were helpful and polite.
Lovely position Staff very welcoming and coped well with different family members arriving at different times Check out lengthy due to staff sickness
Staff were all extremely helpful and courteous, from the moment of arrival. The location is picturesque. Meals were very good (although a little on the expensive side) charges for bottled water with meals were rather high
Staff were very helpful,food in the brasserie was excellent and well presented. Cottage rooms were a long way from the car park.
The lovely surroundings and the river Yes - room not cleaned properly, found wrappings belonging to womens personal items on toilet floor.
Fantastic location and very helpful staff. Because we were having a reunion with a group of friends for the first time in many years I was unsure of the numbers able to attend until the last moment, however the staff were very accommodating and provided a separate dining room for us which really helped us to have a memorable night. No
VERY comfortable No
Calm,quiet comfort. Excellent food. Single room on the small side.
The location is beautiful (even though foggy with the river level high). The dinner (including teh Cahteau Cissac 2000) was excellent. We appreciated the friendliness of the staff and the quietness of the location - surprisingly little noise from the airport.
Unique combination of traditional and modern. Staff generally excellent and welcoming. Peaceful setting was compromised by large and boisterous wedding party into the early hours. Also limited access to some parts of the hotel.
Beautiful location, very helpful and friendly staff. Cottage room very comfortable and quiet. We stayed on a Saturday night and there was a wedding party who rather monopolised the outside bar seating area. Noise from evening function was minimal thoughh so not too intrusive.
It was good value for Money. Well located, Comfortable with a good breakfast
Friendly and helpful staff/owners. Good breakfast. Free parking opposite the hotel. Chinese take-away 50 yards. (and a good one!). Good bed. My room was at front (streetside) of hotel. This is the busy a6 main road through Loughborough. Can be noisy with windows open. I found it no problem, someone else may catch sleep less easily. Folding louvre-doors to shower/toilet are a bit cramped.
A very pleasant stay. The staff were very friendly and helpful. Very good value for money, excellent breakfast
The room was very well appointed and comfortable. The Walls of the rooms were thin and the occupant of the room next door could be heard at all times.
The location was very convenient. It would have been appreciated if some effort had been made to clear the entrance / carpark of snow - however it was a particularly bad snap of weather. Worst aspect was the room heating - the automatic thermostat was not working - not discovered on my first night. I was very cold. Switched to manual it was OK. Staff should have checked it as they showed me the room - with my poor eyesight the instructions on controls were unreadable.
Cleanliness, location and the room decor were all perfect. Friendly and helpful staff. Great value for money. The tv didn't work in our room so we had to move-not a problem but could of been tested previously.
The hotel was brand spanking new and clean with refreshig decor'. The water was turned off when we arrived, my husband had a cold shower! The tv did not work during our stay. Staff were sympathetic and offered to move us.
Locality - close to University
very poor quality service.food. bedroom not clean after complaints was not attended to.newspaper not delivered or available in reception
The hotel is bright, modern and cheerful and is within easy reach of university and town
The location for donington park, some of the staff, the leisure facilities. The food in the restaurant was horrific
Friendliness of the staff, The volume of noise from other rooms and the corridors.
The room was very old and had no toilet paper, broken shower curtain and generally very run down. Breakfast was a shambles as they ran out of some items of food and long delays happened because of large numbers of people trying to eat at the same time.
Pleasant country guesthouse; nice situation (very good sound insulation from adjacent road); friendly and attentive proprietors and staff.
All the staff were very welcoming. Our room was nicely decorated and spacious. Breakfast was enjoyable in a relaxing atmosphere
Rooms very clean. Bed comfortable No bad points
It was a very plesant stay and enjoyed every minute of it. The service was excellent and would definatly consider going back again...
Comfortable bed with lovely clean smelling laundry. Excellent friendly service. Although we did not have an en-suite bathroom we had a sink n the room. Shower very weak.
We were made very welcome on arrival and our host made us aware of a nearby pub she recommended we went to for dinner Lack of a bar
Beautiful location, very clean and well maintained.
Good food and very pleasant staff.
Nice quiet pub with a good restaurant, superb food and friendly staff. Check in times are a little rigid - but that's been pointed out elsewhere.
Very friendly, lovely location and good food. Long trek with bags up to top room
This is a smart country pub with comfortable, well-designed rooms. The mainly young staff are friendly. Evening meal very decent; breakfast very good. Nothing.
Nice village location. Close to Donington Race Circuit.
warmth of welcome, and quality of accommodation
I liked the friendliness of the staff and the home from home feel. The food was pretty good too.
Lovely Place to stay pretty village No Bad Points
Superb! Can't fault The Staff Of Life in any way. Room was fantastic, airy, light, warm and spacious, and yet still cosy, romantic and well equipped. Large lcd tv with Freeview, fresh milk and massive en suite shower. Oh and a bloody lovely big, comfortable bed. Underfloor heating Could have done with an iPod dock. Oh and the towels were a bit rough for me, but I understand some people like that! But I am being picky!
Relaxed atmosphere and friendly staff
The setting of the hotel, in beautiful grounds,inviting bar, the warm cosy bedroom, flat screen tv, tea & coffee making facilities, location in the city, breakfast. Sitting the restaurant alone, with no sign of staff,.i.e.waitress, when I needed another drink. Wake -up call missed,(forgotten, due to reception being too busy, when queried) this was important as I had a flight to catch. Hotel needed updating in places & wi-fi reception was almost non-existant (this was one of the main reasons I booked the hotel.)
friendliness of staf, good location close to steam railway and trains pass very close
The staff were friendly and the lounge area was excellent
The Breakfast tables had not been cleared after use by previous guests. Serving of breakfast was extremely slow. The previous evening we ordered draught drinks from the bar and were not convinced as to their taste, maybe the bar pump lines had not been cleaned properly. Generally, though reasonably clean, the hotel seemed a little shabby and in need of refurbishment.
Hassle free check in. Good evening meal and comfortable room. Ideal for quick business trip.
Decent service and good quality food
Cleanliness of the bedroom and provision of sufficient tea/coffee sachets. The hotel environment felt safe which I believe is important - especially for a female guest. The option to eat evening meals in the restaurant was not obvious. Many guests were eating in the lounge area [as you enter the hotel] and it wasn't until I ordered my meal that it became evident that I could choose to eat in the restaurant surroundings.
The staff were friendly and helpfull.
The room and surrounding area was quiet and the bed was very comfortable. The breakfast was very good and excellent speedy service. The staff were polite and helpful.
The staff were very good and the food was well cooked. Also the room was a good size and well maintained. I would have liked a change to the menu each evening. Also the TV was a bit old and not all the chanels were received clearly.
Staff always pleasant and helpful. Rooms far too warm and difficult to cool down. The on cost of breakfast is disgraceful and bar drinks far too expensive.
Nice location No hot water in the morning.
Fair sized room with a massive bed and nice bathroom. The cost of breakfast: the fact they advertised satellite but had none (boyfriend's birthday treat and he wanted to watch football!!)
The hotel was lovely, very clean and the room was very clean and comfatable. The hairdryer kept cutting out. But I am sure it could have been fixed if I had reported it.
A brief overnight stay - rooms were clean and comfortable.
Room was good. General Manager very helpful. Lounge area was a little cold.
King Size Bed
inadequate ventilation in room and very hot overnight one room had window fixings missing anthe bath was in a poor atate
The serenity,the food,staff helpfulness and the location.
The staff friendliness Firstly, we didn't know that the hotel had been taken over, so were looking for a Ramada hotel. Because of the change over, the TV didn't work and the restaurant was not open for lunch when we arrived. The wifi didnt work either - we had a terrible stay
considering the hotel is next to the motorway it was very quite. very good breakfast pleasent room.
Good size room but a bit shabby. Mattress springs were lumpy. Shower was good but had a lot of black mould around the door and fixings.
Pleasant staff Having no choice over a smoking or non-smoking bedroom
Was near to were i was working
Breakfast. The room size. Modern hotel. There were no towel and toilette paper hangers. The bathroom is claustrophobic.
easy access from motorway going outside to eat breakfast
Decent sized room with easy access from the M1. I had booked non smoking rooms and was allocated to the designated smoking section, older member of staff at reception desk while receptio nist was off the desk was quite rude. Breakfast buffet was cold, plates were cold, the four staff on duty made no effort to engage with guests, we had already paid bill and were leaving early so went in to breakfast at 7.30am when you would have thought the food would be hot.
It was so nice to stay in a hotel that was warm and the heating was efficient. Shower cubical was very shabby - nothing bleach could not sort out.
All staff both in the restaurant and hotel were excellent Room rather tired in decor and bed extremely uncomfortable.
The room & the atmosphere No
Staff fre wifi free water in room Electric heater worked intermittently and inspection overdue main light in bathroom not wotrkin carpet dirty footprints no napkins offered in the bar
Great food and excellent service Room rather dusty
Readiness of staff to meet our needs. Small bathrooms and noisy plumbing.
Nice rooms, ours was facing the garden at the back. I like the quarkiness of the rooms. It was good to have a restaurant in the hotel and the food was good. The staff were friendly. Also, it is located in a nice village, 10 minutes drive from Loughborough, which is where we had to be one early morning. Not much comes to mind. A little gripe: we appreciated the Molton Brown toiletries, but only one little bottle of shower gel?
The Hunting Lodge was comfortable and well situated for our purposes
Friendly helpful staff, comfortable rooms, decent food, well situated for Loughborough First stay in bika was quite noisy, maybe due to proximity to bar. Would not book that again. Second night in louis was perfect. Would book again.
friendly and hospitable staff
Food very good and value for money, and served in very nice dining area. Staff very helpful and attentive. Great choice of real ale in the bar. Room comfortable and quiet. The room was very dark - (Fagin) - understandable as a result of the dark red colour scheme. However, couldn't even see into the wardrobe - needs far better lighting options - understand that other rooms don't have the same issue.
Warm welcome. Spacious room. Dinner main meal very poor (both our meals). Based on other hotels I have stayed at, this is over-priced for what it is.