We had to wait an hour to check in. My girlfriend and I were trying to spend a romantic night on New Years but once we opened the door to the room the strong smell of cigarette smoke hits you in the face. We had requested a non smoking room and the hotel was sold out so we couldn't be accommodated with another room. Overall I wouldn't recommend this hotel.
I have stayed many times at this Quality Inn because it is well located on U.S. ! ( South Dixie Highway. It is excellent value for the reasonable price with several restaurants within walking distance and EXCELLENT shopping a short drive away at The Falls shopping center. I highly recommend it. David No complaints whatsoever.
the price, and the situation on US 1 Highway. The humidity in rooms, the price of parking (8$ by night), the breakfast very poor and bad free before 9am, very expansive after 9am !
This was one of the worst hotels I ever stayed in. The service was terrible, the room smelled like mold and there was a leak in the ceiling. We complained about the leak and it never got fixed. Our door was left open after housekeeping "cleaned" the room. The sheets were not changed everyday; it was hard to get fresh towels and housekeeping only spoke spanish.
Was in an OK location, understaffed/ poorly adept receptionist who was unable to deal with running the front desk. Hotel was run down - but rooms were fairly clean. Bathrooms very summy but OK. Pool looked quite nice. breakfast not worth it but I suppose it's a selling point. Was cheap, so what else do you expect these days!! the basic structure was very poorly kept - ie the walls, stairs etc were in a bad state and desperately in need of paint & a clean up. Would only recommend if you are on a tight budget and dont want to spend any time in the room - if it is a base to dump your belongings and get out of the room!!!
The person well checked me in was very nice. Other than her all the staff that I encountered was unfriendly and some even rude. The breakfast is toast and waffles with butter Rude staff, specifically the breakfast staff who are super rude.
Hotel was ideal for a 1 night stay before a cruise. The hotel provides free transportation from the airport and to the cruise terminal the next day. Just be aware that they only have 1 van and since the cruise shuttles happen between 12 noon and 2:00 if you arrive at the airport you will have to wait till about 2:00 to get picked up. Hotel is old and shabby. Couldn't control air conditioning and room was too cold. If you turned off air, water dripped from the ceiling making a large puddle on the floor. Was tolerable for 1 night and the transportation made up for the place. Safe area with shopping mall and many restaurants within walking distance.
Really cold rooms. Staff were nice. Right next to the Metrorail and Sunset mall. Bedding wouldn't stay on. There were stains on the walls. Internet is extremely slow.
The localization was very good, and there is a parking connected into the hotel the desk reception man, was very rude and impolite with me and all group and the breakfast just don`t exist.
Staff was great Curtain was too short in the shower
The hotel was renovated, so the facilities were very good, the room was nice. However: -the service is terrible. -the keys keep losing their connection, and we had to go back to the desk even twice a day to recharge them (or whatever they do) -you can hear absolutely everything going on in the next room and some nights it went on ALL NIGHT. horrible. And it was due to the fact that the only thing dividing the rooms are doors that do not seal. - the breakfast ends at 9 (at 9! for people on vacation) and they never told us that during check in. they actually did not give us ANY information, and there is nothing in the rooms to see the services they have or to have information about the hotel, which is very strange, as all hotels do. So good facilities is not enough.
Hotel staff asked us to wait for 20 mins for the other person to come for the shift and check in. Rooms are worst with cockroach in the bathrooms and bad smell in the room. Breakfast time is 7 to 9 but you will get nothing if you go at 8:15.
The staff were extremely friendly and helpful. The rooms were clean and spacious. The shuttle to the port was convenient. Later(12) check out. The shuttle to the airport didn't match our time frame.
on time morning airport shuttle no shuttle pick up after 9pm from airport, no batteries in tv remote and none at front desk, dirty shower, no good aircon temp control
The hotel itself is very special and very beautiful. It is a completely unique property, one that is a welcome break from all the chains. Both the food and the service at the restaurants were outstanding. Though nearly everything at the hotel was 4-5 star, the room itself was about a 3 star. It was bland and the quality of the bed, furnishings, towels, decor, etc. seemed cheap.
Our daughter's fairy tale wedding reception was held here two years ago. My husband and I promised ourselves that we would return for our own romantic stay. We were not disappointed and loved every minute - the luxury, pampering, beautiful grounds, wonderful food. A dream come true!
We love the history, the architecture and the location. We looked forward to this our entire lives! The overall experience was not good. There were no good options for casual dining. Just poolside, with a very limited menu and LOTS of cigar smoke OR the golf club, totally undesirable very man club-ish. We ended up ordering a very pricey pizza and very mediocre Caesar salad in the room. Forget a glass of wine for room service, it was $19.There was grime in the shower exhaust fan and mold on the ceiling shower. ewwww! Some of the property was in disrepair.
The Biltmore is a wonderful hotel with plenty of amenities and lovely food and service. I was welcomed with a glass of champagne - how wonderful is that?
The structure itself architecuturally is a delight. The service upon arrival was first class and it was a joy to navigate it's various facilities.
champagne sunday brunch nothing
This is probably the most beautiful hotel I've ever stayed in, with European elegance at a reasonable price. We had a delicious meal at the "Fontana" restaurant, and the hotel staff was generally excellent. It is the architectural centerpiece of the Coral Gables neighborhood, and within a short drive of "Miracle Mile" shopping. Oh, and self-parking is free! The room was a bit small, but the view was worth it!
Gracious, pleasant, relaxing -- just what I needed after a very busy summer. . I would have liked a simpler, less complicated breakfast.
The staff were great --- the food in most of the venues (except for the pool area) was outstanding. Very enjoyable We have previously always stayed in Miami Beach. The Biltmore is a bit out of the way in Coral Gables. I would recommend it to those with a car, but not so much to those who don't have this option as it is expensive to get around by cabs. The Biltmore does offer a car service for within Coral Gables, but it was often not available. Also, the difference between a regular hotel room and the Junior or Executive suite in my estimation is not worth the extra amount. It would only be worth it if you upgraded to a full suite.
The rich history of the hotel. No coffee maker in the room.
Love the ambiance and staff service. Great place to stay. Not being able to eat breakfast at cascade during the week. Cascade menu should have more choices.
The hotel itself and its quiet and green surroundings. Pool is excellent. The awful and inadequate service at The Fontana Restaurant in the hotel
The attention of the front desk staff and the restaurant. Room was very dirty, had to use shoes all the time, otherwise feet would get dirty immediately. Shower tub dirty also, and shower faucet about 1/2 inches away from the wall, which , I believe , from some previous repair that had to be done regards to plumbing, and was poorly fixed. showing a hole in between. Mildew thru out the bathtub surroundings, which proves that no proper cleaning was been done. Not for one day that we were there did the cleaning staff leave enough towels for the 4 quests. We had always to walk around the floor to find someone that was cleaning another room and ask for more towels. Closet doors extremely heavy to move. Mattress of the bed close to the wall, sinks to the middle as soon as you lay down. Not at all what I expected from a Hotel that use to be one of the finest in the area. Overnight parking fee very high. In my opinion, all that is due to bad management and it can bring the place down very fast. I would not recommend your hotel to anyone that asked my opinion.
Great atmosphere and amenities. The pool was amazing as was the food. The staff was friendly and helpful. The cell phone service was pretty awful. Other than that, nothing!
LOVED the cleanliness and space of the room. Loved the japanese soaking tub. Very quiet room, even though it is located in a heavily trafficked area.
The hotel rooms, decorations, amenities, and staff were excellent. The hotel needs major renovations; phone lines, lights, and wall structure are in need of repair.
Location, People were great, Hotel was fun and nice architecture. It was easy to walk to a variety of places. WI FI was not functional, there were no vents in the bathroom, and the room had an old smell to it.
Parking attendants and Front Desk staff are the best
The self parking across from hotel is WAY cheaper regardless of what they tell you! This was really easy. Convenient location - walking distance to TONS of restaurants and shopping The staff were very friendly. Super cool decor and atmosphere, water, plants, courtyard, tiles, wood doors, windy hallways I wouldn't want to pay the hotel's price of nearly $300 per night There was construction across the way during the days which was not conducive for midday napping! There was only 1 shade umbrella at the pool - all other shaded areas required rental fee. The valet was slow and a bit rude and may have dented car - but the front desk was VERY interested in resolving issue without hesitation so this may not be a norm. (not worth $$ though, just self-park)
Comfortable room. Low class people screaming in the hallway at all hours of the night. Staff was supposed to contact me when our room was available and never received a call. An hour after check in time went to see the status of the room and it had been ready all along. Never going back.
Loved the rooftop pool and bar with an outdoor fireplace, very relaxing. The restaurant in the hotel had a wonderful breakfast buffet and delicious food. The bathrooms were nicely done with marble and granite. The Asian inspired design makes you feel like you are somewhere overseas. I would stay here again. My son goes to the University of Miami and it was convenient to the campus and Coconut Grove was an affordable area with good restaurants and some shopping. Rooms were not ready by check in time. We even arrived early and were told to put our name on a list. When we returned later at the posted check- in time, there was a long line of people waiting for rooms. The average wait was 30 minutes to over an hour for rooms to be available on a Tuesday in the off season.
location was convenient. mostly the moist, moldy smell in the air. but the hotel is also a bit eerie and weird. seems like a 1970s drug inspired design. It is in bad need of renovation.
I felt like the whole staff were young kids with no experience in customer satisfaction. While i was there for a wedding they lost several peoples luggage. Literally 2 hrs before the wedding started people didn't have their dresses or suits. The bridesmaid left her diamond necklace with in 20 minutes of check out she went back to get it, it was GONE! She begged the front desk to figure out who cleaned the room to get it back, she did get it back. I was woken up several times from people walking around on the floor above me and outside my hotel room. My husband slipped in the shower (which the set up is retarded) hurt his back, there is no traction and the tub is very slippery. Was not worth the money at all!!!! However, I do have to say the outside of the hotel is very beautiful but starting to look run down and not properly managed.
Atmosphere Not alot of pillows per bed mattress not firm enough
Bedden zijn super en kamer was zeer ruim en proper. Elke 30 min gratis transfer naar vliegveld dat echt vlakbij is. Zwembad gezellig en rustig Taxi naar South Beach kost ~30$, hou daar, maar als je vlak bij vliegveld wil zijn is de ligging perfect. Liften waren oud en 2/3 waren tijdens ons verblijf buiten werking. Echter geen reden om hier weg te blijven. De bedden maakten alles goed!
Proximity to airport and shuttle. Friendlyness of staff.
Friendlyness of the staff good service
Friendly helpful staff. Delicious food in restaurant and bar. Lovely pool area.
The staff was above and beyond wonderful!! Very nice, clean accommodations, and beautiful pool. Great location! Overall a lovely hotel. Only downside is the only place to purchase water or soft drink was the bar. They charged us $4.00 for a small aluminum can of Sprite.
Nothing The staff was rude from the moment I walked in the door until the moment we left. They made jokes at my expense because it took me forever to get up the stairs since I'm pregnant. I booked two rooms but they didn't one of them available at 6pm (3 hours after check-in time). After sorting that mess out, we got stuck in the elevator which terrified my daughter. To make it worse the staff was giggling as we called for assistance. Upon entering one of the rooms, there was a large brown wet stain in the center of the room. When we called to complain the front desk said that we should be happy that they upgraded us to $600 a night room since our other room wasn't ready. We just asked them to clean it but they said most of housekeeping had left so it would be awhile. Even the staff at the coffee shop was rude in the morning when we asked how long it would take to order anything but black coffee because of the rest of the menu wasn't ready two hours after their opening time. Overall it was a terrible experience. The hotel is rundown but its the staff that made sure that I would never use this hotel again
Availability of gym with 24 hour access; shuttle service to the airport no standard provision of coffee makers in rooms
Closeness to airport and Coral Gables. Pleasant common areas and spacious rooms, all at a very reasonable price. Nice view on the backside (= poolside) of the hotel. Huge private parking lot, at 8usd/day.Helpful and friendly staff. None, other than that rooms may now be about due for refreshing, but not in a way to really complain about
Good service and nice staff.
The category of the Hotel and all the sataff.
Able to take our pet with us and being a few minutes away from the miami International Airport. Personnel is great and services are good. Great customer services... None
Wonderful hotel, convenient location, free Wifi, spacious rooms, beautiful setting, great value, highly recommended! BTW, parking is $12 next door :) Staff not the friendiest - but that is a minor issue
We went for business/leisure for 5 days. The staff was very helpful and amiable. The location is outstanding. The room was very clean with an excellent view. It could be a little bit bigger but it had all we needed. The room was somewhat small.
very comfortable and clean.Good facilities and extremely helpful staff. Cost of internet facilities -very expensive.
Secure and well organised. Rooms well equiped. I was originally booked for two nights, but left after one. This place didn't fell like a hotel... Rather serviced apartments. So in short it was a boring place to stay for vacation.
swimming pool, design, furniture small rooms
I had to wait 4,5 hours until 4pm before I could check in and finally get my suite, Unfortunatelly they did not even offer me a coffee or invited me while I had to wait for lunch, etc. Beside that I have no complains.
Location, service, attention with me as a guest, the restaurant, Everything was fine
The restaurant was very nice. Good food. Nice view facing the bay. No beach nearby. No real supermarket within walking distance. Lobby is very sterile and sofas are uncomfortable.
The staff were extremely helpful The restaurant was very small
It was clean. The pool view is great. Location is good. We were in a room that was off from the others. It was small and the finishes were outdated. I am very sure this was an overflow room. I'm guessing that is how you were able to get the low price. They probably don't use these rooms for the guests who book directly through them.
Loved the pool area the staff was very nice location was beautiful The coffee carafe was the wrong size, and coffee was not coming out. The kitchen area was dirty not fully clean. The bathroom was not fully clean in corner areas. Pillows are way to soft
The room, view from room, pool, restaurant, etc. They didn't tell us when we booked the hotel that they are doing a major renovation to the exterior of the hotel, causing considerable noise and preventing the use of the balcony. This should have been disclosed, and/or they should have discounted the room rate.
The cleaning and confort. No bottle water on the room.
Clean comfortable business like hotel room with a great bed. The executive lounge was also very good. Dadeland mall easily within walking distance. Valet only parking..expensive and .sometimes took too long. Had a guest visit for 1 hour and the cost was $8. Seems high for this area.
The room needs to remodeling,the wallpaper needs to be change and the room doesn't have a mini refrigerator.
Great location, Front desk can be more Hospitable
I got the room 1 hr after check in time of 4 pm. Me and my family have to dress up in common bathrooms to get ready for our appt at 5 pm
Clean and well located in Coral Gables. A good value for the area, but not an impressive facility by any stretch. You could hear a lot of sounds in the hallway and above and below the room. Fortunately I was exhausted and slept right thru it and had to wake up at 6 am so it was a non issue. Also the internet speed was 1 mb, which is slow, and they offered several packages with faster speeds. Parking is $15 per night.
Hotel Staff were very friendly, rooms were extremely comfortable, thoroughly enjoyed my stay and will definately be back again.
Good value for money. Neat & clean. Well located for my purposes - close to shopping and the Turnpike. Generous Parking facilities.
No hot water, the toilet was broken, and the wi-fi barely worked. It was not a cheap hotel to stay in. I was extremely disappointed.
The staff was very friendly and helpful. The room was clean but a little cluttered with all of the furniture. I would not hesitate to recommend this facility to anyone that needed a nice quiet place to spend the night.
I was nearly bite by a tick, disgusting!!!
The beds were very comfortable. The room was very clean and large. It is a perfect hotel if you want to visit the Everglades or Miami Beach. Both are about half an hour drive away.
Location is good and access is easy, ...and includes parking, which is a problem with many Miami hotels. No
Very friendly staff, clean room, nice breakfast bar, great rate. None
Good clean place. Nice choices for breakfast. Friendly staff. Pillows like pancakes. When asked for firmer they stated they didn't believe they had extras but would inform housekeeping. We never received different pillows. It makes me wonder how old they are and when they replace them.
I stayed for 4 nights and in general was very good, the breakfast was a little light, but the room was comfort and clean, good bed, and microwave and fridge also in the room. The breakfast too light
I became quite ill after eating the continental breakfast. Possibly because the Yogurt NOR cream cheese/butter were kept on ice. Or the waffle batter? I didn't eat the continental breakfast the second day, and was fine the rest of my stay (and before my stay).
We had a glich in the reservation and the staff member that made the mistake willingly admitted it, and gave a suitable alternative. We were impressed. When we asked for a filter replacement in the HVAC system, they came to replace it right away. The breakfast was typical continental but good enough for most people and coffee all day long.
WiFi and breakfast is very good Nothing
I didn't like how in any moment was mention me having to be 21 to check in when I usually travel I only have to be 18. I am a 20 year old who traveled on business terms but brought my wife and sisters who almost ended up being homeless if it weren't for a cheap motel...
We needed location next to Kendall Regional Medical Center Entrance is cramped & not well marked
This guest did not leave comments about this hotel.
Staff, room size, location, amenities. It would have been perfect except for the ants in the room. There were ants in the room. They got into our stuff and we ended up taking them home with us!
The price keep going up, from last year. I will like to have a choice of king size and single bed on the same room to accommodate two adult and one teenager.
Easy on/off of Ronald Reagan expressway. Close to Everglades excursions. Perfect place to stay on the way to FL Keys. Hotel was new, immaculate and rooms were spacious. Great deal for Miami area. Highly recommend.
The overall Hotel facility and the customer services. Nothing
everything was clean, staff was verry courteous and helpful
This guest did not leave comments about this hotel.
Friendly staff, cleanliness and comfortable accommodations.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location is good but any coconut grove location would be good. Free parking is great! A bit grubby. Toilet didn't stop running. Allergies went wild when in the room. Dust? Mold?
Room comfort - location Staff did not communicate properly with in-house services
Location ,price, A lovely room.Train a street away makes it easy to get around.
Quiet nights sleep. Clean room
Cleanliness of bedroom and bathroom Lobby
It was clean neat and close to the metrolink and walking distance to coconut grove and the breakfast was good
Very comfortable, quiet, good bed and room. Top rooms are best. Second time I stay here, and its far better than anything else in Miami for the price and comfort.
very welcoming staff who really looked after us - so many extras great breakfast was very good,too.
Staff was very helpful. Private parking lot, good wireless internet, nice, roomy renovated bedrooms. Breakfast is good but could be better.
all the little extras were included, good breakfast, 24 hr coffee and tea, fresh cookies in the evening, newspapers and business centre
Overall the accommodations were nice. The room was in nice shape and was clean. The TV had many channel options and the bathroom was modern. Very well priced for the area that it is in and the room was modern (maybe remodeled in the past 1 or 2). The parking area is small and althought the hotel is technically in Coconut Grove, you are several walking blocks from the restaurant and shopping areas. This hotel is right off of US 1, so the traffic is hectic during rush hour times.
The hotel was convenient for the airport and the room and beds were very comfortable. The late evening snack we had was very nice but expensive for what it was. The breakfast was also expensive.
We loved the blackout shades on the windows which allowed us to sleep in from the late night flight.
The beds were comfortable and the hotel was clean. However, certain things like our acid reflux meds were missing or either thrown away, which was very odd. Also, when we were getting ready to leave around 8 AM the maid services were already barging in to clean the room, which kind of caught us off guard.
The walk around the jogging track was immense and coupled with the water feature of the Blue Lagoon made our holiday all the better. The grounds of the hotel I found very private. No complaints
The front dresk service was great! The phone lines sounds awful !
Roomy. Clean The hotel nickel and dimes you for everything. No complimentary breakfast. No complimentary fridge. View was of a roof. Horrible view
Clean comfortable beds, Great views, nice bathroom Was missing small items from room after first night room attendants cleaned room. Last morning before checkout staff barged into room. The hotel and facilities were great but houskeeping staff could be better.
While the hotel is older it was built right and they have done a fantastic job maintaining it. The rooms were so clean and comfortable, it was an absolute pleasure. As it is close to a large international airport, you may at times find yourself bumping into people that aren't used to our culture, like politely standing in line, or not blocking the main entrance with your entire group and all their luggage.
Spacious room, good pool and public areas, a place to slow down and relax. Close to highway and downtown (must have car). Hotel will rip you. They leave some water bottles on the room and charge almost 4$ for each, problem is that I found the Price on a tag with some green sayings on the las day and a lot of bottles later. Charge 54$ for a 1 minute int. Call? Cmon! The price for the room itself is good but I felt stolen.
Very quite and safe location. Clean room, friendly staff and very convenient restaurant/bar. Very nice not to have to drive to eat dinner $17.00 parking fee No washcloths Very small and half empty shampoo & conditioner bottles
My stay Not long enough stay
Location, Location, Location! Really close to all the malls!
All greeted with asmile and the will help you any way the can No tea in rooms
Everything Breakfast not icluded in the price.
This hotel is really good one. I liked it very much and I passed good time in it. However, my phone was stolen from my room but the responsible is interested in it. I had left it in the room but when I came back it was not there. This was a serious problem that must be solved.
Rooms and great balconies Health club closed
cooperation of staff and facilities
Hotel staff addressed us by first and last names. Incredibly friendly and genuine. Restaurant was excellent..intimate and personal attention. The food was amazing as well. Pools relaxing and service prompt.
friendly staff, fast service, when i did not answer the door ring (i did not ask for anything), the service people opened the door, and this happened twice and once at 2AM!!! the door was locked, it was really a shock in such a hotel. why does someone open your room when in locked\privacy mode at 2 am and you have never asked for something?? i really felt unsafe in such a hotel.
large and comfortable room, luxury bathroom, great service in every area: from the swimming pool here you get towel, drinks, and magazine, to the courtesy cocktails. Thay will make anything they can to make a pleasure of your stay. Intelligent luxury, great value for money. not easy to park in the area - it's almost compulsory to use the valet service
Beautiful hotel. The staff was very accommodating Temporary fitness center
The location. The views the staff Area 31 bar night Service was not good
The hotel was nice and staff was very friendly. There are lots of restaurants and shops within a 5 minute walk. I would definitely stay here again. Parking was very expensive. We opted for the valet vs. the self park as there was only a small difference. Valet service was lovely. No complimentary beach towels at the pool.
I had a King bed room for one night, and the room was spotless, with a clean and well equipped bathroom, as well as a very comfortable bed. The size of the room was perfect. The hotel is extremely well maintained, in despite of not being a new structure. The location is ideal, not too far from the airport. For the rate I paid, and the quality of treatment I received, I find it a bargain. I will make the Hyatt my place to stay when visiting Miami for a couple of nights, instead of staying near the airport. The best of the hotel, however, is the staff: courteous, amicable, sincerely willing to assist you in any problem. That makes the difference quite often.
Old hotel, musty smell throughtout
Food was okay, the pool was fine but had too mich clorox They did not specify the check out time and they charged me additional 50$ to check out when I had already paid through expedia 140$ the night. The front desk lady had told me that no additional cost were going to be made, but when I got to my final destination I saw my credit card being charged 50$
Located walking distance from great restaurants and shopping. Clean, comfortable rooms with a great 5th floor pool!
Location was perfect. Rooms looked dated, renovations in the Lobby
Restaurant staff and new General Manager very helpful and made stay enjoyable complimentary breakfast process not user friendly
location, ambience breakfast! please offer something better!
Convenient location to Quaker Meeting House where I was attending a ProNica.org Board Meeting. Very nice hotel within walking distance of many restaurants. Wished they would have had gluten-free pastries with morning delivered-to-room service.
It is beautifully restored - like stepping back into the 1920s Staff seemed glum, as though the place is about to go out of business
The location since Coral Gables is central to move arouund Miami. I found the room very crouded and old. The building looks nice from the outside, but the rooms need to be updated.
I loved the antiques and the ambiance of this hotel. It was gorgeous and I will be staying there again.
What a lovely hotel!!!. Old fashion furniture, the elevator which required an operator, the feeling of staying in a hotel of the 1920, and everything at 300 m from Miracle Mile in Coral Gables. You have to get the breakfast in the room, and we would like to have it in the restaurant, that it is close in the mornings.
Staff very nice and helpful. We enjoyed our stay.
Firstly and most importantly the staff. Front desk staff were superb, extremely helpful, knowledgable, coutreous and polite. Nothing was too much trouble for them. The courtesy bus was a real Godsend, and the drivers, even though their command of English was limited, could not have done more for us. The beds were among the best I have encountered and more befitting of a higher star-standard of hotel. The most important aspect of any company is the people. This being said, I feel this hotel is in good hands and will be around for years to come. This was our first visit to the US and working on the premise that first impressions are important, we have returned to the UK with a good impression of the US thanks to your hotel. Thank you! This hotel is crying out for a bar. It is too far from everywhere to walk and after a long day sight-seeing or business it would have been good to relax with a drink and to mix with the other guests and to meet people from other cultures without having to leave the comfort of our temporary home.
The staff at the front desk was always helpful when we asked for suggestions for dining and when we needed help with driving directions. They always welcomed us back in the evenings with a warm greeting and made us feel "at home."
Fantastic! One of the best hotels we've ever stayed in! Great rooms, huge and comfy beds, 24hr spa and pool, free parking, fast Internet, friendly and helpful staff.. Can't fault it! Especially great for the price we paid! House-keeping forgot the coffee a few times.. No hassles though.
From the front desk clerk to the room service, everything was first class. I kept the Do Not Disturb sign on my door throughout one day and discovered that a bag with an extra towel, washcloth, shampoo, and soap was placed on my doorknob... really the extra mile.
Location was great, clean quiet & comfortable room. Complementary breakfast was delicious!
Tasty breakfast options, friendly and helpful front desk, and good exercise room options, Convenient to University of Miami.
Excellent customer service, the most comfortable bed! Nothing comes to mind!
We usually stay in 4 star hotels and chose Holiday Inn due to its proximity to UM. This was one of the best stays we have had at any hotel. The staff is very friendly and professional. The room was very clean (this is the first time I left a generous tip as I usually expect a clean room), as well as everything else in it and the rest of the hotel. The breakfast was casual, the waiters friendly and the food was very good. We enjoyed our stay immensely. The air conditioner was a bit noisy
comfortable bed, clean room