Embassy Suites by Hilton Lexington/UK Coldstream

Items stolen

Looked nice. Close to the interstate.

My wife and I were traveling with our 1 yr old daughter for a wedding in Lexington. Our baby got sick that night so instead of trying to get her to sleep in a strange place we decided to pack up and head home. Because we were in such a rush and focused on our child, we left 3 of my wife's shirts hanging in the armoire. We called back to the hotel as soon as we realized this the next morning and were told housekeeping "did not find these items". There is no doubt where we left them. If they could not be found the next day, it's because housekeeping had taken them. It was our mistake for leaving items behind and I'm sure the hotel has a policy relieving them of responsibility for lost items, but I would expect human decency and professionalism to come before 'policy'.

It'll do for one night

Pool, managers rception

We booked online and while we had a confirmation, they didn't show it. Staff called booking agency and got into a heated discussion in front of us. Told them that is not the way they (E.S.) does business, but they'll let us have a room this time. I think they would have put us in the basement if possible. At the managers reception my wife went up at 7:29 and was told that she had one minute to order instead of simply servicing the customer my wife felt like she was imposing. Brakfast the next morning was the same, it ends at 9:30 on weekdays and they were literally taking the tongs from my hands at 9:28. Pool was nice, patrons had left used towels and empty cups and bottles laying around the pool and gym area