Overview

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The Cumberland

Great Cumberland Place, London, W1H 7DL, United Kingdom
+44 871 376 9014

£123+

Overall guest ratings

7.4/10 Good
Based on 6,187 reviews

Review highlights

  • 9.8
  • 7.9
  • 5.0
  • 4.9

Nearby

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    About

    The Cumberland offers an airport shuttle (available on request) and puts you in a great location, within just a 10-minute walk of Marble Arch and Selfridges. After visiting the fitness center for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Rooms at this luxurious hotel offer 24-hour room service, LED TVs, and refrigerators.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Air-conditioned
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.4 Good
    Based on 6,187 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to sightseeing."
      8.1 "Easily accessible by car, said 81%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 7.9 "Good breakfast."
    • 7.1 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      7.3 "73% said the concierge service was amazing."
      7.5 "Hotel security was great, thought 75%."
    • 5.1 "Average cleanliness."
      6.4 "64% thought the cleanliness of the hotel was average."
    • 5.0 "Average value."
    • 4.9 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
    • 4.9 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 4.8 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      1.1 "89% complained about the elevator."
      3.1 "69% thought the facilities needed updating."
    • 3.9 "Rooms are not good."
      1.9 "81% said rooms were small."
      2.8 "72% complained about the bathroom."
      4.6 "54% said rooms were dirty."
      1.3 "87% thought they were poorly maintained."
      2.4 "For 76%, the rooms looked old."
      1.8 "82% found problems with the furniture."
      0.8 "Air conditioning was criticized by 92%."
      1.6 "84% said the bathroom was dirty."
      4.5 "55% had problems with the shower."
      2.7 "73% criticized the small bathroom."
      2.5 "75% thought the tv was sub-standard."
      4.0 "60% were disappointed with the minibar."
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    Overall rating

    7.6 Good
    Based on 2,969 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      7.6 "Easily accessible by car, said 76%."
    • 8.1 "Breakfast is good."
    • 7.6 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
      7.5 "75% said the concierge service was amazing."
      7.6 "Hotel security was great, thought 76%."
    • 5.1 "Vibe was decent."
      5.8 "58% considered the lobby entrance to be so-so."
      5.2 "52% thought the atmosphere was somewhat friendly."
      6.8 "Only 68% thought, the hotel was stylish."
    • 5.1 "Internet is average."
    • 4.9 "Value below average."
    • 4.8 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      1.1 "89% complained about the elevator."
      4.8 "52% didn't like the architecture."
      3.0 "70% thought the facilities needed updating."
    • 4.5 "Not very clean."
      4.4 "56% said rooms were dirty."
      1.4 "86% said the bathroom was dirty."
    • 3.9 "Rooms are not good."
      1.4 "86% said rooms were small."
      4.4 "56% said rooms were dirty."
      2.9 "71% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      2.4 "For 76%, the rooms looked old."
      1.9 "81% found problems with the furniture."
      4.5 "55% had problems with the shower."
      0.7 "Air conditioning was criticized by 93%."
      1.4 "86% said the bathroom was dirty."
      2.5 "75% thought the tv was sub-standard."
      2.6 "74% criticized the small bathroom."
      3.8 "62% were disappointed with the minibar."
    • 3.0 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      3.0 "70% thought it was too noisy."
      0.7 "Air conditioning was criticized by 93%."
      2.6 "74% criticized the small bathroom."
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    Overall rating

    7.4 Good
    Based on 1,484 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to sightseeing."
    • 7.6 "Good breakfast."
    • 6.7 "Service is ok."
      5.1 "51% said the reception staff was ok."
    • 5.3 "Vibe was decent."
      5.9 "59% considered the lobby entrance to be so-so."
      5.4 "54% thought the atmosphere was somewhat friendly."
      6.7 "Only 67% thought, the hotel was stylish."
    • 5.2 "Average cleanliness."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 4.9 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
    • 4.7 "Value below average."
    • 3.3 "Rooms are not good."
      1.6 "84% said rooms were small."
      4.6 "54% said rooms were dirty."
      2.5 "75% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      1.7 "83% said the bathroom was dirty."
      2.8 "For 72%, the rooms looked old."
      1.0 "Air conditioning was criticized by 90%."
      1.8 "82% found problems with the furniture."
      2.6 "74% criticized the small bathroom."
      2.6 "74% thought the tv was sub-standard."
    • 2.8 "Quite uncomfortable."
      1.6 "84% said rooms were small."
      2.9 "71% thought it was too noisy."
      1.0 "Air conditioning was criticized by 90%."
      2.6 "74% criticized the small bathroom."
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    Overall rating

    7.0 Good
    Based on 247 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.6 "Good breakfast."
    • 7.1 "Good service."
      8.4 "84% found the staff to be very friendly."
    • 5.2 "Average value."
    • 4.9 "Internet is poor."
    • 4.7 "Not very clean."
      4.4 "56% said rooms were dirty."
    • 4.6 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
    • 4.4 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
    • 4.0 "Rooms are not good."
      2.1 "79% said rooms were small."
      2.4 "76% complained about the bathroom."
      4.4 "56% said rooms were dirty."
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    Overall rating

    7.3 Good
    Based on 1,484 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 7.6 "Good breakfast."
    • 6.5 "Service is ok."
      5.0 "50% said the reception staff was ok."
      7.0 "70% thought the service was very professional."
      5.9 "59% found the room service acceptable."
    • 5.4 "Bar is ok."
    • 4.8 "Not very clean."
      4.4 "56% said rooms were dirty."
      1.5 "85% said the bathroom was dirty."
    • 4.8 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 4.6 "Value below average."
    • 4.5 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
    • 4.3 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      2.9 "71% thought the facilities needed updating."
      1.0 "90% complained about the elevator."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

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