Recent reviews
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- Negative
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7.7
The room was a one king size bed, very spacious and clean. Like it a lot Parking was very expensive and one shouldn't have to pay for parking for the rate this Holiday Inn charged.
review from KAYAK -
10.0
I really enjoyed the fact that right from the start, members of the front desk were friendly and attentive. In addition, everyone else encountered at the hotel was very nice and I thoroughly enjoyed the experience. Will be back for sure when I come back to the area!
review from KAYAK -
9.1
I liked the concierge. I liked that you have a bar.
review from KAYAK -
5.1
Close to airport and shuttle service. Bed was comfortable. Room smelled musty. Not the cleanest place. Neighborhood is industrial / business. Left a necklace that was a gift in room. Called guest services. I was told they found it snd it would be mailed to me. 2 snd 1/2 weeks later no necklace.
review from KAYAK -
10.0
Everything No complaints
review from KAYAK -
8.8
The staff wad very helpful and respectful. This a very nice hotel. The Business Center was nice but limited for 15 minutes. There were a limited selection for the Tv. I wish there could have been more channel and more variety. Only thing I didn't like is that you have to spend over 7 dollars to use a credit card.
review from KAYAK -
4.0
Will never stay there again. -Shower didn't drain -Urine all over the toilet -Overall unclean -Walls are so thin, that you can hear phone alarms going off -$18 for parking and $20 for breakfast -Inserted parking card into the reader and it didn't work
review from KAYAK -
3.1
No wash cloths, not enough towels, and had to pay for parking was rediculi
review from KAYAK -
8.0
Proximity to airport and courteous shuttle to LAX were great. The facility felt a bit dated. Some fresh décor would help.
review from KAYAK -
2.0
This is a very disappointing and terrible hotel. I was trying to book the hotel on the Kayak mobile app, and somehow the last step of the reservation process wasn't successful, so I tried to book it again but the second time didn't work either. Two hours later, I got two confirmation emails from Kayak and said "you're book" and found out my credit card had been charged twice($256) by Holiday Inn, then I contacted kayak customer service right away. The kayak representative was helpful and willing to talk to the hotel and ask for a refund, however, after the representative explained the issue regarding the mobile app error to Holiday Inn LAX, the hotel refused to refund ONE PENNY to us, and claimed that's their "non-refundable" policy. During my years of travel, I have never experienced this kind of issue and I still don't understand why this hotel is willing to ruin their reputation by refusing to refund any money and not showing any understanding to their guests. *This is not a vicious verbal assault, this is based on a real experience.
review from KAYAK -
8.2
Perfect for what I needed....a quiet, clean, comfortable room.
review from KAYAK -
8.2
One block from my rental car turn in......... great room.....mattress and TV quality excellent. Drapes would not close ................bright McDonalds lights also lit the room up but I was too tired.
review from KAYAK -
9.3
Kids eat free, they had a nice crib for babies, staff was very responsive , and the room was pretty big. Bed wasn't super comfortable.
review from KAYAK
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10.0
I really enjoyed the fact that right from the start, members of the front desk were friendly and attentive. In addition, everyone else encountered at the hotel was very nice and I thoroughly enjoyed the experience. Will be back for sure when I come back to the area!
review from KAYAK -
9.1
I liked the concierge. I liked that you have a bar.
review from KAYAK -
10.0
Everything No complaints
review from KAYAK -
8.8
The staff wad very helpful and respectful. This a very nice hotel. The Business Center was nice but limited for 15 minutes. There were a limited selection for the Tv. I wish there could have been more channel and more variety. Only thing I didn't like is that you have to spend over 7 dollars to use a credit card.
review from KAYAK -
8.0
Proximity to airport and courteous shuttle to LAX were great. The facility felt a bit dated. Some fresh décor would help.
review from KAYAK -
8.2
Perfect for what I needed....a quiet, clean, comfortable room.
review from KAYAK -
8.2
One block from my rental car turn in......... great room.....mattress and TV quality excellent. Drapes would not close ................bright McDonalds lights also lit the room up but I was too tired.
review from KAYAK -
9.3
Kids eat free, they had a nice crib for babies, staff was very responsive , and the room was pretty big. Bed wasn't super comfortable.
review from KAYAK
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5.1
Close to airport and shuttle service. Bed was comfortable. Room smelled musty. Not the cleanest place. Neighborhood is industrial / business. Left a necklace that was a gift in room. Called guest services. I was told they found it snd it would be mailed to me. 2 snd 1/2 weeks later no necklace.
review from KAYAK -
4.0
Will never stay there again. -Shower didn't drain -Urine all over the toilet -Overall unclean -Walls are so thin, that you can hear phone alarms going off -$18 for parking and $20 for breakfast -Inserted parking card into the reader and it didn't work
review from KAYAK -
3.1
No wash cloths, not enough towels, and had to pay for parking was rediculi
review from KAYAK -
2.0
This is a very disappointing and terrible hotel. I was trying to book the hotel on the Kayak mobile app, and somehow the last step of the reservation process wasn't successful, so I tried to book it again but the second time didn't work either. Two hours later, I got two confirmation emails from Kayak and said "you're book" and found out my credit card had been charged twice($256) by Holiday Inn, then I contacted kayak customer service right away. The kayak representative was helpful and willing to talk to the hotel and ask for a refund, however, after the representative explained the issue regarding the mobile app error to Holiday Inn LAX, the hotel refused to refund ONE PENNY to us, and claimed that's their "non-refundable" policy. During my years of travel, I have never experienced this kind of issue and I still don't understand why this hotel is willing to ruin their reputation by refusing to refund any money and not showing any understanding to their guests. *This is not a vicious verbal assault, this is based on a real experience.
review from KAYAK
