Crest Hotel Suites

BED BUGS! STAY AWAY!

Pros: Great location.

Cons: There were bed bugs. I got 9-10 bites in ONE NIGHT! They didn't act like it was a serious issue, and wanted me to remain in the room until morning when the manager got in. They had no other rooms to move me to in the meantime. I requested they relocate me to another hotel, but they were unwilling to. I checked out early and relocated to another hotel on my own, which was more expensive because of no notice. The manager never called me in the morning, or ever. I called twice to speak to a manager, and did not once receive a call back. I was promised a refund for the remaining nights that I did not use, and I never received the refund. The hotel does not have the proper policies and procedures in place to handle a bed bug claim. They left me on my own and did not offer to help. Horrible customer service, horrible experience, STAY AWAY!