Pros (+) Not much
Cons (-) No customer service staff didn't care, elevators were slow and one was broken
4 stars
Portola Hotel & Spa At Monterey Bay
Photos of Portola Hotel & Spa At Monterey Bay
Overview
Portola Hotel & Spa is situated in Monterey and is within a short walk of nearby sightseeing spots, such as Monterey Institute of International Studies. It is also set only minutes away from Old Fisherman's Wharf.
Guests are able to take a dip in the outdoor pool, or work out in the well-equipped gym. Relaxation options include a Jacuzzi and a beauty centre. It also has its very own wellness centre, Spa on the Plaza.
The hotel features 379 rooms, each equipped with movies-on-demand, a flat-screen TV and a refrigerator. All have their own bathroom with robes and amenities.
Those staying at Portola Hotel & Spa are welcome to experience European cuisine at The Club Room, or try local meals at Jacks Monterey.
Local sites near the hotel include the Monterey Museum of Art and Monterey Bay National Marine Sanctuary. Guests will find lots to see and do in the surrounding area, with Monterey Bay Aquarium a brief car ride away.
Latest deals for Portola Hotel & Spa At Monterey Bay
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Portola Hotel & Spa At Monterey Bay
- Snorkelling
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Valet parking
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- 24-hour front desk
Things to do
- Hiking
- Eco tourism
- Beach access
- Bicycle hire
- Fishing
- Scuba diving
- Diving
- Snorkelling
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Pool and spa
- Spa and wellness centre
- Massage
- Heated pool
- Spa
- Hot tub
- Outdoor pool
Bathroom
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Fold-up bed
- Alarm clock
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Parking and transportation
- Parking
- Valet parking
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Desk
General
- Telephone
- Storage available
Health and safety
- Safe
Family friendly
- Kids meals
Fitness
- Fitness centre
Reviews of Portola Hotel & Spa At Monterey Bay
8.3
Very good
3815 verified ratings
Wonderful
1849
Very good
761
Good
539
Okay
258
Fair
182
Mediocre
88
Poor
138
Summary of reviews
Guests say
Guests appreciated the hotel's great location, being close to attractions and dining options. However, many expressed dissatisfaction with the service, noting rude staff and issues with room assignments. Cleanliness was also a concern, with reports of stained carpets and unwashed bed sheets. Overall, while the location is a strong point, improvements in service and cleanliness are needed.AI-generated from customer reviews
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Score by provider
8.3 out of 10
141 reviews
8.1 out of 10
24 reviews
All reviews
Pros (+) The hotel is a short walk to the pier.
Cons (-) There is a lot of construction around the hotel, which makes things loud and busy. We had to wait until after 5 to check in ad still didn't get what we had asked for. There was a large convention there and basically the staff told us that they couldn't do anything to accommodate us. We ended up with a room on a VERY busy street and a toilet paper rack that kept falling on the ground. I was really ...
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Pros (+) We love the Portillo but the construction is very distracting. We come about once a year and last year it was complete distraction as well. The room we got this trip was so noisy. We could hear everyone walking by yelling and screaming in the middle of the night. I wish we had staying in the main building. Everything else was oerfect! We love the portola... we will visit again even tho this wasn't...
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Pros (+) We paid 150 plus 20 to park. I am at peace with it. Recommended.
Cons (-) 20 additional to park...cmon.
Cons (-) Hotel was under construction. It was loud and not the least bit relaxing. We were woken up in the middle of the night by drunks cursing in the plaza area. The carpet in the room was stained. The power went out multiple times and I had one family member get stuck in the elevator. The staff was friendly but my experience overall was not pleasant.
Pros (+) Walking distance from everything.
Cons (-) Construction during our stay and a long walk from the elevators
Cons (-) Jackhammers outside my window at 8am, nonstop construction noise on hotel and conference center next door. Poor service in restaurant. Good location & friendly staff
Cons (-) Shards of glass on the room floor; freezing temperature when we walked into the room (heater was not on); once heater was turned on, had little to no effect, so we slept in bathrobes and ordered two extra blankets. Hotel is currently under major renovation, so the check-in feels like a motel and there is no entry lobby.
Pros (+) my kids loved the pool and hot tub.
Pros (+) Close to everything downtown and you're right next to Fisherman's Wharf. Staff were professional and very accommodating. Spa services were great.
Cons (-) Construction was going on outside for their conference center so you have to walk around it a little bit but inside you couldn't hear it from where I was staying along Pacific Street.
Location
2 Portola Plaza, Monterey, CA 93940
What's nearby
- Monterey Maritime Museum141 yd
- Museum of Monterey157 yd
- Wharf Theater282 yd
- Fishermans Wharf294 yd
- Monterey Bay Whale Watching Cruises406 yd
- Larkin House0.3 mi
- Sano Spa0.4 mi
- Cathedral of San Carlos Borromeo0.4 mi
- Elysium0.5 mi
- Dennis the Menace Park0.5 mi
- Monterey Museum of Art-La Mirada0.6 mi
- Cannery Row1 mi
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Portola Hotel & Spa At Monterey Bay
Low season | November |
|---|---|
High season | August |
Average price (weeknight) | £228 |
Average price (weekend night) | £191 |
When to book a room at Portola Hotel & Spa At Monterey Bay
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.6 |
|---|---|
Distance to city centre | 0.1 mi |
Nearest airport | Monterey Regional |
Distance to airport | 3.2 mi |