|"Close to airport, friendly and helpful staff."||(in 64 reviews)|
|"Excellent restaurant and restaurant staff"||(in 34 reviews)|
|"Excellent restaurant and restaurant staff"||(in 19 reviews)|
|"The sound proofing was very poor."||(in 3 reviews)|
|"Never seen that in a hotel"||(in 15 reviews)|
|"We had troubles getting out of the parking lot twice."||(in 7 reviews)|
Great staff, we will go again and again...
Next to the airport
Shuttle drivers are sometimes in bad mood but they don't work for the hotel so they don't control that part of business
- the front desk was very helpful - excellent location - computer & printer available - shuttle bus to airport was on time - leave your car at the hotel while travel
- no valet parking - tiny small room - no proper door for the washroom with a broken lock - understaffed in the dining room only 2 servers and one pretty boy supervisor not much of a helper - over priced - the rooms are not sound proofed at all - needs renovation asap!
Worst night I ever spent in a hotel
The room was so hot we checked out early and went somewhere else. We asked to be moved but they said no they would fix the air. Never fixed it. Spent all night sweating. Never going back ever!!!
The staff was over worked and seemed t not want to be bothered with guest comaints .
We were extremely disappointed that we were not told when booking that the hotel is undergoing renovations and that the pool would be out of commission. Also there were no efforts to provide ice for guests since all ice machines were not working. They also had carpets cleaned but they were not dried completely leaving a musty smell in our room and hallways. However the food at the restaurant and the staff there and in the lounge were excellent! We had the best breakfast of any hotel on our trip.
Not having a pool or ice and the smell. Also we could have been told ahead about the renovations and/or offered a discount for the state the place is in.
Fine hotel near Montreal airport
Everything was very good - location, comfort, helpfulness of staff. An excellent individually cooked breakfast is included. My luggage did not arrive with me, and staff were appropriately helpful and sympathetic.
There is nothing I found to complain of.
Shuttle service to Airport from where we were able to get a shuttle to the car rental and on the next day access to the 747 bus which brought us downtown Montreal.
A lot of construction going on around the hotel with some noise.
Comfortable room, friendly and helpful staff
Room was clean and comfortable. Hotel staff were very friendly and helpful, especially the guy working in the bar.
The rooms were mediocre in terms of clean and space. Needed refurbishing - carpet looked shabby. You need to link the little store to the hotel - it was inconvenient to not be able to charge items to the room
Great value for an airport hotel
Friendly & helpful Staff. Rooms are clean & spacious. Restaurant & Bar has good selection and reasonable food. Location ideal if working around Montreal. Free parking for an airport hotel was a bonus too.
Extended restaurant & bar hours would be useful.
Loved the comfortable bed.
While the food at the restaurant was excellent, there wasn't an option of a Café for quick lunch and breakfast. The cost for meals was therefore very steep.
Poor customer service
I've stayed at many Sheraton hotels in the past, and have always left completely satisfied with what I expected from the hotel chain; top notch service. During this stay, sadly I did not receive that same service. I originally booked a room with 2 Queen size beds for 2 nights as advertised on Kayak and reconfirmed with hotel staff when I called in to update my credit information. Upon arrival, I was told that my room was not what was guaranteed and that according to their computers I booked a room with 1 King size bed. My friend and I again mentioned that it was confirmed over the phone by one of their front desk reps, no extra steps to try and find accommodations other then to take a room with one bed and a pullout couch. The manager on duty made no attempts to even check sister locations for an available room with 2 beds. She even went as far as to imply that i blame myself for not booking earlier as that weekend was Osheaga weekend in Montreal. I BOOKED A MONTH IN ADVANCE!!! We ended up having to take the room with the pull out couch and were given free parking passes for our troubles. We asked for extra pillows and blankets to be sent to the room as well. Instead we were told that there were no more extra pillows and blankets available as they were at full capacity but they would see what they could do... We were brought a measly throw to use. The next morning with people checking out, we approached the front desk and asked if it was possible to have our original booking. The front desk rep told us that they were able to accommodate us after all, all we had to do was make sure all of our belongings were packed and ready to be moved to the new room and when we get back we just had to pick up our new key card at front reception. After repacking, and heading out for the day; we came back to NO SUCH CHANGES. No we could not move, no other accommodations blah blah blah. Went back to our room expecting it to be at least cleaned... THEY HADN'T EVEN BOTHERED TO CLEAN OUR ROOM. I am never staying at this particular location again.
My reservation from booking.com was not at in the airport system and I had to wait 45 minutes for the hotel to contact you and get the situation resolved. I have taken notice of this.
Parking is completely work in progress. Bags have to be dragged over 50 meters of completely unpaved ground to make it to the hotel.
The access in and out of the hotel was difficult.
My receipt was not available when I left the airport. It will have to be mailed to me and this is not acceptable since I have to have the receipt to file my expense invoice.
Sheraton Montreal Airport Hotel is situated within 10 minutes walk from Dorval Station (VIA) and provides air conditioned rooms with free wireless internet access and a coffee maker. Popular amenities, such as outdoor tennis courts, an indoor pool and a sauna, make for a satisfying stay in Dorval.
A variety of premium services are available for guests of Sheraton Montreal Airport Hotel, like a concierge and an express check-in and check-out feature. It is dog-friendly and has free public parking on site for guests travelling with a car.
There are 173 contemporary rooms at the hotel, each providing all the essentials to ensure a comfortable stay. There are also several connecting rooms designed to accommodate families or groups travelling together.
The hotel's premium facilities include a lively bar and an in-house restaurant. Each evening, guests can enjoy a drink in the comfortable lounge bar.
Sheraton Montreal Airport Hotel provides disabled parking and is a short car ride from Concordia University and Bell Centre. Activities including canoeing, horse riding and fishing can be enjoyed nearby.
based on 739 reviews
Policies vary by room type and provider.
Guests with existing Sheraton Montreal Airport Hotel reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at Sheraton Montreal Airport Hotel for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Sheraton Montreal Airport Hotel is located at 555 Boulevard McMillan, 9.2 miles from the centre of Montreal. Oratoire Saint-Joseph is the closest landmark to Sheraton Montreal Airport Hotel.
Check-in time is 15:00 and check-out time is 12:00 at Sheraton Montreal Airport Hotel.
Yes, Sheraton Montreal Airport Hotel offers free Wi-Fi.
No, Sheraton Montreal Airport Hotel does not offer free parking.
Yes, Sheraton Montreal Airport Hotel offers free airport shuttle service.
Sheraton Montreal Airport Hotel is 0.7 miles from Montreal Pierre Elliott Trudeau Intl.
Yes, Sheraton Montreal Airport Hotel is a pet-friendly hotel.
Yes, Sheraton Montreal Airport Hotel has a pool on-site.
Sheraton Montreal Airport Hotel has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.