Overview

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Sheraton New York Times Square Hotel

811 7th Avenue 53rd Street, New York, NY 10019, United States
+1 212 581 1000

£190+

Overall guest ratings

7.8/10 Good
Based on 4,641 reviews

Review highlights

  • 9.6
  • 7.4
  • 5.9
  • 5.6

Good to know

  • Friendly service
  • Wonderful sightseeing

Nearby

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    About

    A $180 million renovation has reinvigorated the Sheraton New York Times Square Hotel, between Central Park and Times Square in the Midtown business and entertainment district. Go from a crucial meeting to a famous uptown eatery without missing a beat. Your next event will be a complete success in our newly-renovated meeting space totaling 60,000 square feet. Energize in our 4,000-square-foot state-of-the-art Sheraton Fitness center. Computer workstations, located in the lobby, make it easy to stay productive while traveling. A polished, contemporary flair is evident throughout the hotel. All guest rooms feature the ultra-comfortable pillow-top Sheraton Signature Sleep Experience and a host of thoughtful, innovative touches, including ergonomic desk chairs and extra storage.

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    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Sauna
    • ATM on-site
    • Business centre
    • Internet
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Coffee shop
    • Terrace/Patio
    • Laundry facilities
    • Spa
    • Babysitting/child care services (surcharge)
    • Parking (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.8 Good
    Based on 4,641 reviews
    • 9.6 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.7 "City centre within easy reach, said 97%."
      10.0 "Near to public transport, according to 100%."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.1 "Easily accessible by car, said 91%."
      10.0 "100% thought it was easy to get to the train station."
    • 7.4 "Good service."
      7.8 "78% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
      8.8 "88% said the concierge service was amazing."
      10.0 "100% said the recreation staff was great."
      7.5 "Hotel security was great, thought 75%."
    • 6.7 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 6.4 "Food is average."
      5.3 "Only 53% were satisfied with the menu."
    • 6.1 "Vibe was decent."
      6.7 "67% considered the lobby entrance to be so-so."
    • 5.9 "Bar is ok."
      6.0 "Bar service was average, according to 60%."
    • 5.6 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      6.6 "Beds were acceptable for 66%."
      5.2 "Only 52% thought the furniture was functional."
      5.0 "50% thought the minibar was ok."
    • 5.0 "Breakfast is mediocre."
      3.4 "66% said the breakfast was too expensive."
    • 4.9 "Value below average."
      3.4 "66% said the breakfast was too expensive."
      2.2 "The price was too high for 78%."
      0.0 "100% said beverages were too expensive."
    • 4.4 "Not very comfortable."
      2.7 "73% said rooms were small."
      4.4 "56% thought it was too noisy."
      0.8 "92% criticized the small bathroom."
      2.5 "Air conditioning was criticized by 75%."
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    Overall rating

    7.9 Good
    Based on 1,717 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.4 "City centre within easy reach, said 94%."
      10.0 "Near to public transport, according to 100%."
    • 6.8 "Service is ok."
      5.5 "55% said the reception staff was ok."
      6.8 "Only 68% thought the service was professional."
      6.8 "Housekeeping was ok, according to 68%."
      5.4 "54% found the room service acceptable."
    • 6.2 "Food is average."
    • 6.1 "Vibe was decent."
      6.8 "68% considered the lobby entrance to be so-so."
      6.7 "Only 67% thought, the hotel was stylish."
    • 6.1 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 5.9 "Bar is ok."
    • 5.6 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
    • 4.8 "Breakfast is below average."
      3.4 "66% said the breakfast was too expensive."
    • 4.7 "Value below average."
      3.4 "66% said the breakfast was too expensive."
    • 4.7 "Not very comfortable."
      2.9 "71% said rooms were small."
      4.0 "60% thought it was too noisy."
      0.9 "91% criticized the small bathroom."
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    Overall rating

    7.6 Good
    Based on 2,227 reviews
    • 9.6 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.8 "City centre within easy reach, said 98%."
      10.0 "Near to public transport, according to 100%."
    • 6.3 "Service is ok."
      5.1 "51% said the reception staff was ok."
    • 6.2 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 6.0 "Food is average."
    • 5.6 "Internet is average."
      6.0 "60% thought it was adequately priced."
    • 5.5 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 5.4 "Vibe was decent."
    • 4.8 "Value below average."
      3.4 "66% said the breakfast was too expensive."
      2.0 "The price was too high for 80%."
    • 4.4 "Rooms are not good."
      2.5 "75% said rooms were small."
      2.5 "75% complained about the bathroom."
      1.8 "82% thought they were poorly maintained."
      0.7 "93% criticized the small bathroom."
      2.9 "71% said the bathroom was dirty."
      3.8 "For 62%, the rooms looked old."
      2.5 "75% had problems with the shower."
    • 3.3 "Not very comfortable."
      2.5 "75% said rooms were small."
      4.3 "57% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
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    Overall rating

    7.6 Good
    Based on 324 reviews
    • 9.6 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
    • 7.5 "Good service."
      7.6 "76% found the staff to be very friendly."
    • 6.2 "Vibe was decent."
      6.4 "64% considered the lobby entrance to be so-so."
    • 5.5 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      6.5 "Beds were acceptable for 65%."
    • 5.4 "Average amenities."
      5.3 "53% thought the building was acceptable."
      6.4 "64% considered the lobby entrance to be so-so."
    • 5.1 "Average value."
    • 4.2 "Not very comfortable."
      2.8 "72% said rooms were small."
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    Overall rating

    7.5 Good
    Based on 371 reviews
    • 9.7 "Terrific location."
    • 6.6 "Service is ok."
      5.2 "52% said the reception staff was ok."
    • 6.4 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 6.1 "Food is average."
    • 5.6 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
      6.2 "Only 62% said rooms were clean enough."
    • 5.5 "Vibe was decent."
    • 5.2 "Internet is average."
      5.7 "57% thought it was adequately priced."
    • 4.6 "Value below average."
    • 4.6 "Breakfast is below average."
    • 4.5 "Not very comfortable."
      2.7 "73% said rooms were small."
      4.4 "56% thought it was too noisy."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    "Wonderful sightseeing"
    data provided by TrustYou

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