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|"Location was perfect super convient"||(in 109 reviews)|
|"Friendly, helpful staff, parking included."||(in 43 reviews)|
|"Great value & very nice room"||(in 58 reviews)|
|"The pool was dirty ."||(in 14 reviews)|
|"The parking lot smelled terrible, too."||(in 19 reviews)|
|"The breakfast was terrible."||(in 30 reviews)|
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Breakfast was horrible.
Needs updating and a deep clean
The location and free parking made this hotel very appealing.
The hotel felt dingy. The hallways are old and dark. When we first got to our room the tv and 4 separate lights didn't work. Apparently housekeeping likes to unplug everything (we were told this is a known issue and apparently one that has not been addressed). Not a huge deal, but any decent hotel would make sure everything was perfect by the time guests arrive. In addition the room didn't feel clean. There were a few pills on our floor and a small stain on the sheets. The sink also looked grimey. Free parking is great, but there was garbage EVeRYWHERE. Overall it just seemed like their wasn't much pride in whoever makes the decisions at the Holiday Inn. The staff was very kind and helpful, but whoever is making the big decisions needs to invest some $ into the place and clean it up a bit. After one night we cancelled the rest of our reservation and stayed at the Hilton in a studio suite with a view of the falls for the SAME PRICE!
We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool.
The breakfast was not included however, and was rather pricey, even with the kids' breakfasts more or less free. I say more or less because the kids menu was restricted and you still have to pay tax on it. Speaking of tax, there is a hidden tourism tax on the room and food which the hotel did not mention. A family member told us about it after our stay. This tax is optional and you can ask for it to be removed--but only if you know it's there in the first place!
We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.
The location is perfect. You are by a lot of great restaurants and walking distance from the falls.
Situated in Niagara Falls City, Holiday Inn Niagara Falls-By the Falls is within a 10-minute drive of Niagara Falls and offers disabled parking. It provides wired internet and is steps from Niagara River and other tourist attractions.
Guests staying at the hotel are able to access fitness facilities and an indoor pool. In sunny weather, an outdoor terrace provides a nice spot to relax.
All rooms are air conditioned and equipped with a spa bath and tea and coffee making facilities.
Holiday Inn Niagara Falls-By the Falls offers a convenient café where guests can unwind with a drink before discovering the surrounding area. In the evening, guests are welcome to relax in the comfortable lounge bar. There is also the added convenience of an on-site restaurant.
For guests who enjoy exploring local dining options, there is a good selection right on the doorstep. Guests can also easily visit Horseshoe Falls.
based on 1,293 reviews
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Reviews about Holiday Inn Niagara Falls - By The Falls
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