The beds, the cleaning the balcony and the seaside. expensive parking, not so nice staff, expensive breakfast
Easy access to the beach and village f Noordwijk. Loading/Unloading did not went smooth. Breakfast is very expensive especially for young kids.
The breakfast was good , but a little expensive on top of the room rate... The AC was very noisy, but since we were having a room on the street side, it was even more noise to sleep with the window open.
the location directly to the beach and the flexibility of the staff.
The position of the hotel is of course fantastic, right on the sea! The staff is pretty friendly even if some of them looks slightly arrogant... Three things were really not good: under the bed you could find everything! They did not clean at all there. Second the forniture looks old and very "kitsch". Last but not least the the room did not have any terrace and the window was too small and too high, so from the bed u could not sea anything else than the radiator!
Friendly staff. Good facilities. Night room service should be improved. Limited menu and food served cold.
Possibly one of the best hotels in the Netherlands - our stay was absolutely perfect! Staff is extremely helpful and ensures that clients are happy at all times. Spa, bars, restaurants and all other facilities are fantastic.
Great sauna and pool facilities. Hotel staff not overly helpful regarding dinner recommendations or sights in and around the area.
Very luxurious hotel, gorgeous pool. Well situated. Friendly staff. Sunday nights, the pool is for bathing in the nude only.
Excellent, high standing hotel The eur 28 charge for the parking of one night!!!
Ambience of the building 19.50€ for continental breakfast?
The staff were under pressure due to the large numbers of people in residence over the Easter holiday, but they coped really well with caring for everyone.
The shower was large with a good flow of water, the bathroom was modern, large, and clean, the bed was comfortable and clean, the desk was adequate for actually doing some work.
being in a 5 stat hotel for a very good price (value for money) he fact that it is very nicely located, near the beach
The room was comfortable
The staff was nice & helpful. The hotel was very clean, the breakfast buffet was good, our room was spacious & comfortable. They had the International Herald Tribune available to read every morning. It is a 5 minute walk at most to the beach. The hotel was quiet in the evening for sleeping.They had bicycles available to use for the day.
Really good rooms and service Price of the parking and the breakfast was very expensive
Very high comfort Noordwijk weather :-)
Friendly staff with impecable English, excellent (albeit expensive at 22 euro) breakfast. Bright and spacious feel. TV in bedroom was not flat screen and was fairly small.
comfortable bed. double sink and 2 tvs. liked the atomosphere. expensive breakfast. no free wifi. spa facility is rather small side and no dry/changing space inside.
Very friendly and helpful staff on the reception desk.
Location Noicy floors keep you out of sleep throughout the entire night. This hotel needs extended renovation. Beds are not cleaned after every night and we had to check and ask for this. We would stay in another place next time!!!
Only thing was the location where it is near the sea. The staff was not kind and insolence. The room and bed were too small.
Staff were very good Room was tiny! There were also dogs in the room beside me which kept on barking.
Great views of the beach and sun set.
Reasonable value room, beautiful location Swimming Pool etc. out of use, not great since this was one of the main reasons for booking.
food was very good and they did an excellent deal of a free bottle of wine with your dinner if the reservation was made before 4p.m - don't know if that is all year round expensive breakfast
The lady at the front desk was very friendly and helpful when we checked in. The breakfast was very good and the coffee was excellent.
facilities No heat in the room. The room was cold removing any feeling of comfort
Position was excellent, the staff were very helpful. The main menu was the most expensive we meal we tried, it was not the best.
We asked for a non-smoking room, but the hotel was overcrowded, and we had to stay in a smoking one, which was horrible. Sleeping with an open window was very noisy.
Staff in reception very good, staff in dining room poor. The surroundings are terrible. Common area too cramped, not nice and difficult to find. Breakfast boring - not up to expected standard for that price.
Sorry, nothing much. Acting manager did not know where nearest atm was, and had very little information on buses. This hotel caters for a business person, who drives, and not really suitable for tourists. No bbc/sky news tv.
Close to Leiden with parking facilites, check in 24h, very calm even if it is near a high way. Practical for bussiness trip. Room big enough for baby stuff.
Very convienent location
small size and convenient location on busline my husband called and had trouble reaching me. A message was not left for me which he had requested (alles goed thuis). Granted he spoke broken Dutch so the desk person may have thought this a crank phone call but he could have checked with me first( it was early in the morning and I was there) My husband called to make sure I had arrived safely
yes. breakfast not included in the rate, extra pay
The staff were friendly and very helpful
The atmosphere was very comfortable, and the dining was pleasant. Staff were very friendly and helpful.
Staff Slow internet, no laundry, house keeping doesn't clean everyday
Smoking rooms and safety parking zone To take care in cleaning the smoking rooms, and to improve its client service abilities, bad wireless internet connection
Price Not the best location, smaal rooms, 5 min walking to the parking place for the car
almost cheap and close to the sea side. It was too noisy. bad music and the noise of people walking and hotel staff working. there was no hair dryer.
An interesting location among small houses in old district of the town. Sea side is in short distance walk.
A nice clean small hotel It was not possible to open and fix the window. So it was difficult to sleep in a windy night
no staff around when we left so were not able to checkout propley
Nice little hotel in residential area
The parking is 1 km away !
Centrally situated, sufficient room size, good beds. Lots of parking spots, but not very close.
The hotel is very old, the stuff was not very nice there is no parking near the hotel so you have to park 15 minutes walk, the city look old and not attractive מלון ישן, הצוות של המלון לא נחמד ואין חניה (הם נותנים כרטיס למגרש חניה רחוק - 15 דקות הליכה) העיר ישנה ומשעממת - לא מומלץ
very friendly.rooms basic but very clean .excellent for the price we paid.
The range and quality of the food available for breakfast was excellent
very friendly staff, great breakfast
The efficiency and friendliness of the staff
Friendly and helpful staff No
Nice view from top-floor! Pleasant people.
Lovely hotel in a convenient area to beach,bars and restaurants. lovely decor in lounge area/breakfast room,nice breakfast. all round a nice hotel for a romantic getaway,if it had coffee/tea making facilities in the room would give it 10/10 thank you hogerhuys
Breakfast was very nice. Parking is located 3min walk from the Hotel.
The breakfast was very nice and the staff very friendly. The wireless internet works well The shower looks very cheap and not well maintain. There is not free car park in the hotel
Location and quality of accomodation Not having any tea and coffee making facilities in the rooms
breakfast there was too little water out of the shower
Friendly, welcoming staff. Room was small but well laid out. Excellent breakfast. Quiet location
The room was basic, but clean and newly furnished. Free solid wireless internet. Breakfast served since 7:15. Decent hotel for a short stay at a good price. The bathroom was really really small - probably less than 2 square meters.
Very good and friendly staff. Very good location. Hotel is cheap but clean, wireless worked flawlessly. Breakfast could be improved but wast'n bad at all.
Very good value for money. We were staying in the hotel 'annex' about 200m from the main hotel. We were travelling by bicycle and were able to store our bicycles inside the hotel. Very good breakfast buffet. Helpful and friendly staff. Rooms were small but adequate for the price.
The location is perfect. Right between Amsterdam (20 mins) and Den Haag (15-20 mins) and 500 meters from the beach. Very friendly and flexible staff! It was no problem to change rooms for example.
Nice staff; Clean rooms; Free wireless internet. Poor sound isolation; very small bathrooms with lavatory in the room; no lift - it's hard to take your heavy luggage up/down the narrow stairs.
I really enjoyed the friendly environment, the staff were great and the hotel is great for it's price, rooms rather compact but what else is needed whilst staying at the coast. I definitely recommend it.
service of personnel no escalator
The staff were very freindly and efficient, and reacted immediately to any request. Overall we were satisfied, and our experience was better than expected after reading previous clients comments. The room was clean, and in line with a 3 star hotel. The hotel although not on the sea front, is very close. The hotel has character, and is tastefully decorated. Breakfast is good. The surrounding beach area/restaurants is great. There can be some outside noise, but what else can you expect when you go to the beach at this time of the year!! There may not be a lift, but for 2 flights of stairs it is no problem.
hotel staff were plasant and helpfull.Nice dining and bar facilitie.
Patios, small balcony, good breakfast included and restaurant until 11:00 P.M. No elevator and minimum shelving space for toiletries.
The hotel and our room were very clean. The hotel is only a block or so away from the beach. The staff was excellent and spoke English. A large breakfast buffet was provided with our room.
Good value. Good sized double room for less than half the price of beachfront hotel 100m away.
I was very displeased with booking.com I made a reservation for this hotel through booking.com, but when I arrived at the hotel, there wasn't a reservation for me. Thankfully they had 1 room left, which they rented to me. However, I was quoted 90 Euro through booking.com, and the hotel charged me 125 Euro. I do not know if I will use booking.com again!!!
The location was good as was the breakfast. As mentioned before, the family room is very small and the bathroom very basic. It could use an upgrade, especially when you compare the bathroom to the one of the restaurant, which is large and very new. But for a short beach weekend it did not matter to us.
room size,plenty of hot water good breakfast, nice large bar stayed 3 nights party in bar underneath our room 2nd night very noisy 3rd night young persons party in annexe across from our room continual thumping of music to 1am + youngsters urinating & being sick by my car had to get up & move it, have complained & asked for compensation have still not heard from hotel not impressed.
Dinning area and bar
The staff are very friendly and helpful and are keen to maintain a pleasant ambience. A very attractivr dining area. no
a good quality hotel, with excellent quality of service from staff. Enjoyed the standard of both the hotel communal rooms, and the bedroom itself. Would definitely stay there again.
The hotel claims four stars, we got exactly that. Good and helpful (but not excellent stuff). The biggest selling point in this hotel is the access to the wellness center located nearby.
The cleanest hotel I've ever stayed in - everything looked brand new even though last renovation was 2 years ago Noise does travel between rooms a little, soundproofing would have been good.
Good facility, close to the beach, have their own beach restaurant/cafe when weather permits, good breakfast, very competent and willing staff Though there is plenty of parking, it was in the back and we got no help with bags. The access to the front door is often blocked by cars. We'll know better next time.
Good breakfast; comfortable room (although withour air-conditioning will be hot in summer) I had telephone calls put through to my room with very bad grace by the person on the front desk in the evening! I should not be made to feel that I am imposing by receiving calls at the hotel - not for the price of the hotel - won't go back there for this reason!
Friendly staff, location of hotel. A beautiful and immaculate hotel. Breakfast excellent. Nothing. Would certainly recommend and stay there again.
Convenient location A little noisy at night
Restaurant description inaccurate. No choice - only one main course. Limited room service. Facilities marked down for these reasons.
Nice bar, including the chats with the barmen; excellent breakfast including a newspaper; very good location as well as for estec as for visiting the beach.
the location is incredible, the view is wonderful, the staff are very nice, the restaurant is excellent
it was ideally located for our needs
Our room had a small balcony overlooking the beach. Excellent restaurant and breakfast. Great location across street from shopping area. Friendly, helpful staff. Air-conditioning and free internet would have been nice.
Location, quality/price noise from other rooms
Position of the hotel was right on the seafront and within 2 minutes walk of Noordwijk centre No welcome pack in the room or a kettle
Perfect location, close to restaurants and beach, good restaurant Very warm.
poor ventilation room smelled
Cost-performance ration is considerably good. The bathroom is not the one for a four-star hotel. . The soft key did not open my room door. I had to use a hard key. Since no stuff available at the desk between 23:00 and 07:00, I had to carry hard keys at all.
No Free Wifi
Relatively small, but cosy hotel at the beach side, with an excellent price/quality ratio. Good breakfast.
The diner... The bathroom was a bit small.
The dinning was excellent
Excellent staff, comfortable room. The breakfast was very good.
super service and very good restaurant. room with large balcony
Very friendly and professional staff, wonderful breakfast, just 5 minutes from beach, very tranquil.
Family atmosphere of the hotel Rather have breakfast and parking cost included in the rate, so these cost are known upfront.
Staff was very friendly and helpful. Restaurant was exceptional for dinner and breakfast was excellent! Beach is a short walk, about 5 mins. Recommend for couples looking for a nice get-away.
i did not like them to add extra costs for parking
Good location, comfortable and lovely breakfast Lack of Tea & coffee in room
Cheap and close the seaside.
Good value for money.
breackfast was good and it was not far from the beach the toilets could be done up a bit
It was quiet and good ratio quality/price There was a faucet which was not working properly, but I didn't mind.
Nice view For some reasons, three of our cards did'twork with their machine and we had to pay cash. The bathroom was not the one to be expected in a three-star hotel
It was good - it served the purpose that we only need a clean place to shower and sleep for the night, and a simple breakfast in the morning befoe we get on the road for our hiking. Smoking - the hotel allows smoking in the bar and some rooms.. The cigarette smoking smells permeated throughout the stairways and hallways. It's very unpleasant.
Internet access advertised in room. The connection would only stay up for less than a minute at a time and sometimes connection was not possible for several hours. Telephone was not working properly in room. Was assured that someone would have a look at it, but no one did.
Very friendly staff and low prices that include free WiFi and breakfast. The location is just a few blocks from the beach. Rooms are basic but clean and comfortable. Since its located on a small hill, I had a nice view of Noordwijk and surrounding towns.
Staff went out of their way to prepare an early breakfast because we had to check out at 7:00 a.m.
Friendly staff, decent breakfast The hotel is old, the rooms are in a mild state of decay and in much need of renovation.
Relatively cheap hotel with free wifi internet acces and relatively close to the estec center.
room is clean and buffet breakfast is good
Very friendly staff. Comfortable and quiet. Relaxing atmosphere. Free WiFi.
Stayed overnight before a work meeting, good rooms, friendly staff, reasonable price. Provided us with free access to a meeting room where we could work after-hours, at no cost. Decent breakfast included in the price.
Breakfast was good. Location great. The Wellness wasn´t aloud to children. That should been mentioned. We were just said, that we should have known, that it always with Wellness. The swimmingpossibility was the only reason we chose that hotell, so we were very disappointed and angry. An expansive room for quite nothing.
free wi-fi, buffet breakfast, big room
Very comfortable clean newly furnished room. Free wireless internet. Breakfast was quite good too and they start serving it at 7:30, unlike many other hotels in Noordwijk. A very good deal for the price. Good choice for a business trip. Soundproofing of the room was minimal. Coffee/tea facilities in the room would be nice.
The room was very large and well decorated, with 2 large windows and a bathtub. The breakfast of orange juice, various breads and rolls, cold cereal, fruit cocktail, boiled eggs and cold meat and cheeses was good. The hotel is in a great location only a 3 minute drive from the beach in a quaint town with lots of restaurants and only 15 minutes away from Keukenhof, and 30 minutes from Amsterdam. The 5 euro parking was very limited with only about 8 spaces for the hotel. We had to have a hotel employee move their car twice because they were blocking us in. It took 3 people to guide us out of our space it was so tight. We woke up the first morning to loud noises above us that sounded like giant dice being rolled across the floor and the maids having a very loud conversation outside our room before they walked right in while we were still in bed. We had to borrow a blow dryer from the front desk as they are not in the rooms and there is no fridge in the room either. The elevator was not working when we checked out so we carried the suitcases down 4 flights of steep stairs.
Small ,friendly ,clean.in a quiet location Nothing
It was my secund time in that hotel .The owners are always very kind and helpful. Breakfast is very good I booked and I got a room with a single bed. (last time I booked the same but without knowing it I was upgraded and found it excellent).It was not the case that time!!Shower and toilets although only for me were outside the room, in the corridor. The bed was designed for very long and very thin people (let say that I am just the opposite) : avoid room 6
staff, room, place we would like more vegetables and fruit for breakfast
The staff were very welcoming,very friendly and very helpful.
Very nice owners, room with kitchenette and balcony was great, comfortable bed, great location, free (public) parking and WiFi, good breakfast. No AC, no elevator, rooms a bit dated and look larger on the photos. A bit overpriced.
Excellent location with a wide choice of wonderful local restaurants. The hotel was in a quiet location with free parking. The staff were very friendly and efficient and the cleanliness was to a high standard. Highly recommended as a B&B
Used primarily for overnight stay it was their dellicious breakfast that stood out.
Situation of the hotel near the beach and town. Helpful friendly staff. breakfasts. Smoking was allowed in the bar downstairs but smoke permeated up to the bedrooms upstairs (all non-smoking). Give more information on where best to eat in the evening.
The staff were extremely helpful, polite and couteous. The room was large clean and comfortable. Breakfast was lovely and the bar was a pleasant place for an afternoon tipple. Very quiet hotel probably not suitable for young couples looking for a lively nightlife. No smoking in any rooms other than the bar.
The staff was very friendly and showed us to our room. He upgraded us to a room with a kitchen, even though we only booked a double room, at no extra cost. Great location close to the beach and free parking.
The breakfast Car park
I liked the personnel of the hotel - very friendly and helpful. Also the silence. It was nice and quite in the room.
The breakfast was great. Bed was comfortable and bed linen clean. It was great for a weekend stay.
Adequate for a short stay. Nice buffet breakfast. Good value for money and only a short walk to town and the beach. Personality may be different during the high season. Facilities a little tired... as were the staff.
Friendly and informal atmosphere of a family-run hotel. The excellent breakfast. Very clean and very quiet, comfortable for working in the room. The alarm clock did not function.
The owners were friendly & helpful.They are all doing their utmost to make your stay as pleasant as possible. The beds are not comfortable, far too soft and in need of replacementIt is clean, but the room is shabby, it definitely needed work. Simple things like the lights, or the shower needing attention. The undersheet on the bed crumpled (the sheets were fresh and clean, simply not put on with any care)
Flexibility of the staff Poor lightening of the room
Very convenient location to get to esa-estec
Relatively cheap, good free wifi shampoo dispenser empty!
service was friendly and helpful, excellent breakfast
Very friendly staff!
Good clean hotel, very helpful and friendly staff. Bar and breakfast facilities also good. Parking in the area is an issue when the town is busy.
vicinity to the beach, breakfirst buffet, relatively quite, helpful staff,design of lobby, good value beds are old and need to be replaced
excellent Service at the reception desk floor was not very clean
so close to the beach parking remains an issue during sommer days. Small parking available on site, public parking not easy to find
Close to the sea, good breakfast (at the terrace), friendly staff
the location is great. the breakfast area probably the best i have seen, the staff is also very amiable the room was a little small and there was no bathtub although i had asked for it
Personnel was kind. Right in front of the hotel in the evening, on the beach, was a teckno beach festival. Extremely noisy! The building was literally shaking! Personnel said that they were not aware of it? (Busses came from everywhere and a lot of young people were staying in the hotel due to the festival) and personnel did not know when it would finish. Well it finished at 2 in the morning, and then all the people still had to leave the boulevard! Total nightmare! Check with the hotel before booking, a lot is going on in these seaside resorts during the summer!
hotel staff, position
Friendliness of staff
Friendly staff, good breakfast, comfortable bed. We were on second floor, steep stairs, no lift.
Friendly and helpful staff. Good choice for breakfast. Fairly quiet location. The beds were extremelly unconfortable: tow low, mattress too soft, beds too small. I hardly slept! The room needed serious refurbushing: wardrobe falling to pieces, walls not very clean. The lighting was very poor.
Friendly staff, clean, peaceful area Restaurant menu did not change in the 4 nights we were there Did not think the room was 4* standard but it was clean
Room (#208) was not clean. Room was outdated (old) and absolutely did not match expectations (or the website picture) as regards a superior deluxe room. Let alone one for which one pays almost Eur 140 per night. Beds were uncomfortable and were basically two separate beds shoved together. Have the strong impresion that we did not actually stay in the superior deluxe room that we booked. All in all a very disappointing experience which certainly does not justify another stay in this hotel.
Have known the hotel before it became Fletcher. At that time it it was a semi luxury family hotel. The facilities are still there though the overall quality standard has gone down a bit. However, the price-quality rating especially in view of the reduced weekend pricing, is still good.
Quiet / Calme 1. Bathroom dirty and sticking 2. No body at the reception, I had to wait more than 20 minutes for check in. 3. Impossible to get an invoice when checking out ("You have to ask before you paid!")
The breakfast was very nice indeed. The room was on the ground floor and it was a bit dark.
the food served in the restaurant was very nice, and the service was impeccable the room has limited space for a desk, you have to move stuff around to be able to place a laptop
The location was perfect. Quiet and peaceful. People smoked on the balconies of the no smoking rooms. We couldn't sit on our balcony. We had to close the balcony door whenever there was smoke.
Food was exellent and the hotel was very nice.
The quiteness & the garden No gym and very few TV channels
everything was very good except... .. the dinner menu did not change so we only used the dining room once
easy reach for towns To much cigarette smoke, No tea/coffee making facilities
The position of this hotel is excellent for visiting Den Haag and Amsterdam (by car). Efficient service at the reception desk. Not a 4 stars at all! At least the triple room were we stayed.They were worn/old furnitures in it. Also, the internet connection is expensive, too!
Car parking was ample and place easy to find. Rooms light and airy The photo on the website does not represent a building that looks like a monstrous 1960's toilet block. There is no warning of the significant construction and the noise that starts early in the morning. The barman uses his bare fingers to retrieve a piece of lemon from it's jar and when I asked him if he could use tongs, he just said "no". After that experience, we ate out and skipped breakfast the next day. Not going back.
very helpful staff, good car parking, and very nice modern bar. Vegtable soup (for a vegatarian!) contained meatballs !!!! - otherwise great food & good service... Lighting in rooms (the older block) is poor, seems to be energy saving, BUT lighting is dim and takes a while to 'warm up'
Nothing special to comment It is by no means a 4 star hotel - 2 at best
Location of hotel is perfect for travelers come with car. Great breakfast. Not 4 stars at all! At least the room we stayed.They were worn/old furnitures in it.
The breakfast was good and plenty of choice Building works - noise and dust - no air conditioning
Huge rooms - with very easy access to the car park
For the moment of my stay it was reconstruction at the hotel. Very noisy.
close business area problem pre payment and locking up my debit card until I returned home
Free Wi-Fi didnt work. No room service
Sauna, swimming pool, parking - for free. The Hotel is situated near the road like a road motel. Very noisy. The Wi Fi in the hotel disappears several times a day
The staff were very friendly and helpful. Easy access to Amsterdam and motorway network. Country setting. mple parking. Breakfast was very poor. Evening meal very expensive. Restricted hours for swimming pool. Designated smoking area very small, dark (impossible to read there) and wifi didn't connect there.
As a family with 4 kids we realy loved this hotel, the restaurant and the food, the service and the pool !!! also the location is good for traveling around the west of the Netherlands by car No
Good restaurant and food was good value dirt, bathroom not cleaned, room very cold ,no heating on in room when I arrived. Not what I would call 4 star
the nice swimming pool, the quiet place not working password for wireless Internet, despite the staff claimed that password is proper, the staff is not helpful
over rated compared to the quality of the hotel
Good value for money. Free wifi available in each room is very handy for business.