Westgate Lakes Resort and Spa

Long wait to get our room and pretty dirty

Pros: Very spacious rooms, and equipped kitchens.

Cons: Original check in time was noon, we were pushed to 4PM then finally received a room at 11:55PM! The facility overbooked and ran out of rooms, rather than try to rebook us at a different hotel or give our money back they kept telling us they were doing there best to find us a room. Sadly we were not the only ones who were experiencing this issue, there were a number of families and couples sitting in the lobby waiting for a room to open up. Pretty big screw up. Manager offered absolutely no discount for having to wait an extra 12 hours for the room. The room we got had dirty bathrooms with hairs in the bathroom shower, stained towels, and dead flies in the jacuuzi. Obviously whoever cleaned this didn't do a good job. How this place is rated so well I don't know but I definitely will not be staying again!

If you like loud kids this is your place to go

Pros: Room is big with jetted tub, ceiling fan and a private patio

Cons: We could only find 1 out let that worked. Parking is very bad. The buildings are very close, it is like walking on a city street. Landscaping could be better. They have many pools all with loud kids in them. Tried this place twice, I was hoping I would see it differnt the second time but I didn't. I won't be back.

Cons: The rooms were uncomfortable. I paid a lot of money for a room that looks old and very small. I would never come back or recommend this place

Cons: Balcony was dirty

Worse 4 star hotel we've ever stay at

Cons: Other than a number of pools we didn't find the reason of their 4 star rating. The room was old, strong smell, dirty. We would have rather stay at a place without any amenities but in a clean room. Everyone on staff is always trying to hassle you something, scumy sales people everywhere pushing to sell time shares.

Timeshare Scam

Pros: I enjoyed the spacious bathroom, shower, and kitchenette.

Cons: I found a great price through Kayak but they only care for you to purchase a timeshare. If you choose not to purchase, you may not stay at any Westgate for that same value price. On top of that, the free breakfast at the timeshare presentation was horrendous. Don't bother drinking the orange or apple juice or trying the sausage and pasteries. We were promised it would last no longer than one hour but we were there for three. Parking to check in was a hassle. Not near enough spaces. Who wants to spend time in the "resort" atmosphere there when there are so many theme parks nearby. We also went to a separate vacation value presentation and tried to tell Carlos (an upper level manager hoping to close the deal) unless the offer was open ended we were uninterested at the moment. But he cut us off and said, "let me finished." So we let him explain and again said this wasn't for us. He hurriedly and rudely signed us out and was visibly pissed we didn't take his offer. Please don't stay here and waste your hard earned money on a timeshare that you'll end up paying 1.5 times more in interest. The interest rate is 17.99%. You wouldn't buy a house with that interest rate. Why buy a timeshare for that amount that you'll visit a month or less each year?