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Excellent Hotel and superb staff
The carpets in the lobby were lovely! The staff at reception when I checked in were not very helpful. I was waiting to be attended to and they dealt with three other people who came in after me. There was also three fire alarms going off in the afternoon. Each time I followed the fire instructions and went downstairs but there were no staff there to advise me when it was safe to go back in or what had happened. When I was leaving via the stairs the third time, there was a workman vacuuming the staircase and he told me not to worry and that it was nothing. Not a very professional attitude from any of the staff.
Nothing. Not as represented. Old Hotel not kept up.
location was great. breakfast was poor and needed to wait for the coffee very long. Rooms need renovation badly.
The location there has gone a lot of things wrong for us at the grand hotel unfortunately. there has not been room cleaning the whole weekend. the video system dind't work proper and this could not be solved. the spa we couldn't make use of with our 2 1/2 year old, because he should be 3 years. unfortunately they could only inform us about this after we were dressed in our bading suits. the hotel staff wasn't very cooperating.
Comfort, breakfast Noise during the night from outside.
I liked the location of the hotel it was very central and the staff we very friendly. The foo was good and the hotel was very clean
location poor business center (only 1 computer, tiny) poor barkeeper in Grand Cafe: did not know his sherries nor acquavit: served both different sherries and aquavit than asked for. door to french balcony could not be closed properly letting in a lot of noice during the night.
This is a warm hotel which seems to appreciate its customers. The room was an elegant modern design filled with quality. It was attractive and stylish and contained a very comfortable bed. We really liked this hotel and will stay there again.
Stig the Receptionist at front desk who tried to rectify the problems with our rooms My wife and I arrived on the 17th August 2015, and on attempting to check-in we were told the "computer system" was not working and therefore we we not able to check in. We were told to either wait (they could not provide an estimate on how long it would take). After a 15-min wait we were checked in "manually". As an American Carlson member, I presented my Club Carlson Gold card, but it wasn't accepted because my trip was booked through Kayak! Nevertheless after a short delay we were in our room. Immediately we noticed that the carpet in the room was dirty, and there were 2-single beds (as opposed to a double as we booked) Credit to the front desk staff who promptly reassigned us to a "newly refurbished" room. The room was a marked improvement over the last, and we happily settled in; unpacking our suitcases and preparing for an afternoon of sightseeing. On return in the evening, we prepared for the night and around 20:00 we tried to lock the door. The door lock did not work. A call to the front desk and a couple of minutes later someone from maintenance was at our door. I explained that the door wouldn't lock from the inside and he insisted that the lock was working. I was a bit taken back by his curt response, but nevertheless invited him to try. What followed next had me flabbergasted! The maintenance employee closed the door, and using his body weight proceeded to to yank on the door handle until he could engage the lock. Curtly he replied, "There it is locked". I attempted to unlock door by turning the lock itself and when I couldn't he demonstrated how to unlock the door. Standing on his toes and again using all his body weight he pressed down on the door handle until the lock disengaged. Again the curt response, "There it is unlocked". I couldn't believe it! Visibility annoyed at this point, when I pointed out that locking the door in such a manner would be a fire hazard (not to mention my wife will never be able to unlock the door if I locked it), he suggested that I actually didn't need to lock the door as no one from the outside could get in without a key. In response I stated that any member of staff could enter if the door was unlocked, to which he acknowledged was true and said I could either call the front desk to arrange a new room, lock the door as he demonstrated, or leave the door unlocked; but there was nothing he could do to fix the lock. Another call to the front desk and we were offered a room on the 20th floor. So after repacking we moved to our 3-room for the day. From then on the only issues we faced were with our room keys. Every time we left our room, the room key would not let us back in. So we had to make our way to the front desk where they would make a new key. Every time without fail!
Breakfast The room was old and not entirely clean, staying at this hotel was a true disappointment, not value for money at all!!
Very nice breakfast in nice room The interior of the rooms is "dated"
The roof bar and the location with a nice walk to the city center.
Breakfast buffet was nice, good location Didn't really have air conditioning -- our room was really hot which was disruptive
Friendly staff,nice room and very clean.Good location. We decided to have a meal on the night we arrived in the dining room,waiter said how good the food was,he took our order and we ordered a bottle of wine then he returned to say all that was available was a burger.Not good for first impression.
I stayed 2 nights for a city break and found the hotel fine in particular I found the sauna a welcome relief after touring the city all day. The breakfast buffet had everthing you would want with good quality ingredients. It was a good location just a 5 min walk to the main street karl johans. my only fault was the room was a little small (twin queen were 2 single beds although comfortable) with no tea coffee making facility which is a pity especially when walking around the city all you look forward to is a warm cup of coffee to relax in your room, the hotel lobby was dated the chairs were quiet worn and the leisure facilities (pool) was freezing!!
exceptionally good was the breakfast, very wide variety of anything you can wish for and great service( michael from the brekfast service was very helpful and gave a great service!). also the view from the hotelbar is great! the "business class" rooms were a little bit old fashioned and run down, but clean and everythign was there.
The staff was excellent - they helped me recover my kindle when I accidentally left it on the airport shuttle. They also helped me with directions and provided assistance in finding my way around Oslo. The breakfast buffet was very good as well. Room temperature was a bit warm for my taste - the ac was apparently not on yet (early spring), so I could not make the room cooler.
The staff were extremely pleasant and helpful. The swimming pool and sauna had free lockers and plenty of fluffy white towels. The breakfast was absolutely amazing. I would definitely stay there again and recommend it to others. The booking details were totally correct. Thank you. No.
Very slow/non-existant Room Service.
We don't know what we would have liked because our reservation was cancelled on the morning of our flight to Oslo because of a hotel workers strike. Obviously, we didn't like the need to find another hotel at the very last minute.
Hotel is clean, breakfast is outstanding, good bedding Some staff members are helpful, and some are not
The breakfast was quite good. The rooms were not clean properly (Dust and hair). Carpet was filthy. Water boiler was unhealthy. Due to an extreme noise level our first room (9th floor) was changed. The bed was uncomfortable and it was very difficult to sleep two persons in it, being way too soft. The extra pillow in the cabinet was full of hair. The lunch/Xmas buffet came with a surprise, a black/short curly hair on the ham. The male receptionist should not be working in a service oriented job. He had a very arrogant attitude.
Breakfast was great Rooms were small, pillows were terrible.
Very nice breakfast buffet. Perfect location near Stortinget and Nobel Price Center.
Amazing breakfast (included everything), very clean, great spot, exactly downtown, very helpful and polite staff, It was my first time in norway so i cant compare with other norwegian hotels, but this one seemed amazing.
Yes, good location and good breakfast
Fantastic breakfast, excellent location.
The rooms were well appointed and the staff was top notch. Scandic's location in Oslo was great, minutes walk from the heart of the city.
Alt er på en viss god stabil nivå Astronomisk pris for å brke internett i lobby.
Nice location in the middle of town. Didn't have any problems during my stay. Hotel room is basic but clean. The breakfast selection is huge, and I think typical for most Scandic properties.
Best location, good breakfest
Breakfast according to expectations with Norwegian touch.Magnificent view on the National Theater (front view) is worth asking for. City center location with access to all nearby landmarks of the city center. Room was rather cold (no temperature control possible).
This hotel has all the needed facilities and is perfectly located in the centre of Oslo. Despite agreement there was no early check in possible and no coffee/tea facility available. The TV was also very old.
Most appreciated was the polite and efficient staff
Breakfast The bad was not clean and in the room was pretty cold.
Great hotel with fantastic location in the city center. Everything nearby. Staff is extremely friendly and help you with all your questions. Especially the bell-boys at the entrance. The restaurant in the hotel (Theatercafeen) is the most famous one in Oslo and also very nice to have a diner. a lot of business people. Cosy restaurant on 1st floor (Gourmet) and nice lobby-bar for an afternoon coffee. Free use of computer, printer and internet. Facilities in the room are super. Fantastic view (ask room on higher level). Would certainly visit hotel again for a next stay. Oslo is very very expensive...but that is in whole Scandinavia.
Very clean and new. The staff was very helpful. The terrace was a great place to hang out and plan the day and in the evening, have a beer. Very good breakfast. No coin laundry nearby. Be aware that this is a cashless hotel. That's not a bad thing, just don't plan to use cash for anything. The single room is tiny. Bed, restroom, entrance, area to step off bed--each make up a quarter of the room. The sink is too small to wash a shirt in. Don't plan to hand wash anything.
breakfast was okay We would liked to have any information regarding the fire alarm after we went down to the lobby. Nobody told us what it was all about......
Very comfortable room. Excellent bed and armchair! Perfect with ironing board and possibilty to hang up clothes-hangers in shower. Placing of breakfast rather erratic. Spent a lot of time finding the different items of food and drink and getting them to my table.
The hotel has been newly redecorated, but it has kept the Norwegian traditions. Perfect location.
Clean, quiet, conveniently located in the heart of Oslo
Perfectly located with normal living condotions. Reception staff could be more friendly Wi-Fi internet would really help as we had only phones and pda, plus it is very cheap to implement.
a cosy warm room for unseasonable cold Oslo weather The shower and wash basin took ages to warm up - I can't imagine the amount of water that was wasted.
Very convenient location. Walking distance to large parts of Oslo city
Perfect Location The Bus stop for to and from airport shuttle is right at the entrance of the hotel The hotel is in a perfect center of the city Most of the things/places to see in Oslo are within 10 minutes walking distance of this hotel Hundreds of restaurants, bars and late night fast food places available within 3 to 5 minutes walking Perfect place if you are visiting Oslo for leisure or business. Staff is very polite and friendly. Maybe need to improve on soundproof windows
Location, comfortable rooms, good food.
a sauna would be perfect in such cities especially in winter time. the breakfast is not good...Nobody attended the room (until 8:00). Little choice of fresh fruit...No green tea available.
friendly and helpfull staff
Location, decor, confort was good. Rude staff with no clue for hospitality.
Location was perfect and staff was very friendly There was a lot of noise from the street. I was missing a gym in the hotel
Very good location near the national theater. Polite and friendly staff. Rooms are not very big, but ok size though.
The location is perfect, right in the center of Oslo, between the Storting and the National theatre. The room was spacious, and the service at breakfast very attentive. There was no telephone in the room, no WiFi, and the designer chairs looked good, but was not really suited for sitting. The reception area looked unfinished and the minute bar was untidy. Only one of the people in the reception spoke Norwegian. The hotel restaurant did not serve lunch, as advertised, and on top of this, it did not serve alcohol at all (!) I had a room towards the back, but one of the two nights I stayed there, it was incedibly noisy (a night club nearby?) - bring earplugs. If you are looking for a bed and breakfast hotel, this is fine (although expensive), but it is not a full-service hotel. Surprised that the Hilton chain allows a hotel to be opened when it clearly is not finished.
City Center; perfect location price/quality questionmark.
Everything went smoothly; from letting us in the room at 8am after long overnight flight on September 17, Constitution Day, great style, friendly staff, generous breakfast and location. Loose plumbing fixture in bath.
Very nice clean hotel No
The Bar at the roof deck The Service. Didn't get the room I#ve booked. Air Condition didn't work in the suites.
interesting experience for a short stay the sailings were all black which will feel after a couple of more days depressive
The balcony of the room was well situated,the room was lovely.Inclusive breakfast had a good selection of food with great coffee. The room was not ready on my early arrival,as had been previously arranged. The room in general was unclean and the bedding was too soft.
Stylish, hip hotel. Very comfortable mattress on bed. Helpful and accommodating bar staff. The airconditioning was set at 24°C and could not be changed despite the warm weather. The AC dial could be lowered to 18°C but it reset itself to 24°C a few minutes later. The bedding was a doona and despite the fabulous bed I hardly slept due to the overheating. The concept lighting is so stylish that it is not possible to use the bathroom at night without lighting the room. The very hip shower flooded the bathroom.
Nice hotel, but noisy No record of internet booking process available when checking in
Great location and wonderful roof top lounge. not too clean, overall renovation would be needed. Breakfast buffet poor and service not particularly good.
Gabriel, your service is perfect!!
Design hotel, uncategorized, out of the common standards ! Design is sometimes opposite to functional. The lightning system is the room was surely conceived by a superior engineer...but if you want to stand up at night without disturbing your partner, it's becoming a real challenge ! Otherwise, the lack of view on the outside (the window was giving on an interior courtyard).
quality breakfast, great location, very helpful staff, everything looks very stylish and cosy - great weekend getaway! Summer rooms are quite small, view to the hotel yard. Get prepared for big spending - Norway is way too expensive!
The breakfast buffet was excellent. Room was well-appointed with wood floors and very nice furniture. Everyone we dealt with on staff was thoroughly professional. The lobby was impressive. There are a lot of rooms and the hallways all look the same, as do the rooms. No big problem, but if you're looking for somewhere with period charm, you'll be let down.
The beds were extremely comfortable and the breakfast was delicious! The reception had a hard time giving us restaurant suggestions for the area.
ambiance for that price I expected a bath...and didn't get one
Everything was wonderful. Comfortable room, big breakfast, nice gym, relaxing lounges and restaurants. Great location and pleasant, helpful staff. Gym was too hot.
Ecletic hotel and a welcome change from the usual business offering
It's a lovely old characterful hotel. The room was small but clean. We stayed in a room overlooking a bar. Unfortunately it was so noisy that we couldn't sleep until the bar closed in the early hours.
We stay there every time we are in Oslo. very often .(good answer) This time Bristol had an offer since they had an anniversry. 6 year. I was told when I arrived that we would get the same offer as my friend 500 kr. but next day , I had to pay full price. Must have people in reception that no have to answer.
the location is the only redeming featurem Very poor customer service. The hotel did not have my reservation and wrongly blamed booking.com. The window did not open in first room offered. All rooms at back of hotel are noisy with fans running all night. Staff said the fans would cut out at midnight - they do not. I moved to Bondenheim on opposite corner after one night. lower price and better staff by a mile.
We were supposed to stay at the Apotek Hote. We arrived early in the morning from an overnight flight from Seattle. The staff was so kind and got us into a room right away at the Bristol Hotel next door. They also wanted us to have a quieter room because of the Pride Celebration that week-end. Loved the location and the kindness of the staff, because I ask a lot of questions. Chris
The gracious public spaces - and great breakfast! All the personel were very pleasant and competent. The noise ourside - but both nights we were there were Saturdays.
breakfast furniture a little shabby in places
Room was clean but bit small, good breakfast, friendly staff.
The breakfast was good, but the dinner in the same restaurant (with white table cloth) was very poor. It was near the centre of the city, but a long walk from the central station. The fitness room was clean but the sauna was not working. Dinner menu was limited.
Breakfast was great
Hotel staff were very friendly and helpful and were always willing to assist with taxi and other requests. They also prepared breakfast packs for us when we had to leave early. They also had printing facilities connected to the internet. Location appeared to be in the business district rather than the shopping district.
Great hotel. Very service friendly staff. Extra bed free of charge!
Undiscribable bad service do not stay therer.
My first room was small and very basic. Bad light, no writing desk. I got another room which was excellent.
The breakfast vwas really nice and the location is excellent, right in the centre of town. Also, the hotel offers a light snack from 6-9pm which is a nice touch (particularly given the high prices of eating out in Oslo); also coffee & tea is free in the hotel and they have a really nice lounge on the 7th floor. Our room wasn't cleaned which we felt was disappointing (particularly given price of the room) and although we booked a superior room, the bed was just standard size (not king size, as it says on the website). Also, the gym is quite basic and there isn't - as some websites state - a sauna.
no complaints, comfortable room, good breakfast, friendly staff
The staff is friendly, the location is good for city trip. We stayed there for Sat and Sun night, it is very very loud disco music in the middle of the night, neither my boyfriend nor myself had any sleep on Saturday.
When we arrived at 11pm the staff gave us free sandwich and drink - nice touch. Plus they bumped us up to a junior suite free of charge because all the deluxe suites were gone. The bed was the nicest I slept in, and I stay in hotels all the time. This hotel was the highlight of our trip because neither of us liked Oslo - thank god we stayed here. The rooms aren't that big but it's not a massive problem.
The staff is very friendly and the buffet dinner is a plus because oslo is very expensive the heating system in the bedroom is very slow to heat up and i had to request a spare duvet on the first night because our room was too cold
The location is perfect, the hotel is designed nicely. The buffets are great. The rooms are well designed and comfortable. My slanted bed. If I was staying more that two nights I would have said something.
Very good service offered in a good location, although no sauna/spa/steam room is a big disadvantage. Depends what you want.
Great location, clean hotel with very good service Small room
The tortoise show. One of the women at the front desk.
Staff was very friendly and helpful, room was clean, quiet, comfortable. Free laundry ( need your own detergent and a 20 kroner coin which you get back). Gym looked decent too. I would defibitely return.
Access to city. Reception staff could have been friendlier.
The location and the staff Pretty Old but well maintained
The hotel staff was friendly and efficient, the breakfast was good and the location perfect.
extremly noicy with a caroke bar just across the street from my room. It was only possible to sleep between 3 and 8 am.
The location of the hotel was very good and the staff were very helpful and friendly. The breakfast set up and choice was very good. The television location could have been a little better.
Very central location - near to all the main tourist sites and the tourist information office, and opposite the train station. Not being able to check in until 3pm, although I did go back again and managed to check earlier than 3pm. Being woken up at 8.20am by housekeeping who wanted to clean the room.
Nice hotel and room, friendly staff. Close to shops, transport and restraunts. Eacy walking distance to most of oslo. Good free wifi. Best breakfast buffet I've ever seen. There was one or two dodgy looking people hanging around the area. No wifi in the breakfast room.
Hotel was clean and nicely decorated. Best of all, it's across the street from the railway station. With the airport express train, you can avoid a v expensive taxi ride. Excellent breakfast, again avoiding an expensive meal out. Norway is costly. While the location is convenient, it can be noisy through the night as some questionable people hang out around the building.
Well equipped rooms. perfect location. The room is a little cramped.
very convenient for central station (and fast link to airport), good breakfast, friendly and helpful staff very basic room at that price, there was an accordion player in the street below until 2am, difficult to find because of roadworks around station
Location, design, comfort.
The hotel has a great location. Excellent breakfast choice
Very good location. Too cold in the room and not possible to stop the air conditionning! Staff not very friendly.
The location is perfect. Within walking distance of everything. Not enough personnel to handle breakfast: the poor employees were never able to keep up with table cleaning and replenishing of food and drinks. In addition, the breakfast room was nowhere near big enough for the number of guests. It was like McDonalds on a bad day. I tried calling reception from my room three times to get the internet password but never got an answer. I had to go down and ask for it. There was nobody else there. When I asked why no one was answering the guy said it had been very busy... The view from my room was depressing, a concrete grey wall and the fire escape. Could not see the sky at all. Bathroom door did not provide enough intimacy.
We liked its central location, close to the water front and the main city centre. It was convenient for all the public transport which was very good. It was easy to get to all places of interest in the Oslo area. Many were within walking distance. We loved the hotel. The room was clean and comfortable and the breakfast was excellent.
Excellant breakfast, very clean room and friendly stuff..
location I asked to put the company address on the invoice at check-in, when checking out (so time was limited) this was not done. In restaurant the service was poor: the first 2 red wines by the glass I wanted to order were not available and the waitress only found out when she went to get them, the salad was served without any dressing and the potato gratin consisted of reheated, big chunks of potato floating in a white fluid. Breakfast was meagre.
Comfy beds. Friendly and very helpful staff. Good breakfast. Spotless and new-looking rooms. Decor is little soulless.
Nice hotel inside, nice room, good breakfast and nice staff. Very centrally located Seen from outside the hotel looks grey and dull. The building and the entrance is not impressive, but nice inside !
Stylish and clean general appearance. No wardrobes in the rooms.