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Lost luggage. Can proceed. Must by new tickets from SaS and may miss boat

For coach, was not bad seat

Charging for food, no entertainment on board

Crew was friendly

Flight was delayed several times and the plane was really old, thought they would have something better but the staff did what they could to accommodate passengers.

I would have appreciated knowing ahead of time that 1) I was seated at the emergency exit, 2) that as a result, I would not be allowed to have my carry-on at my seat. Communication would have been appreciated.

Very unfriendly and stressed out female attendants....they should keep the guys only...I wish I was seated on the other side of plane... Catered primarily to customers ordering and paying on the plane...including cooked meals....customers with preordered meals got everything last...we end up having no choice of meal (chicken only) while people seated next to us got their NOT preordered beef dinner promptly, 10 minutes before us...and people seated behind us got no prepaid meals because they run out of food...???...

same as above

All

Only graded one star for last two as short ball NA

No connecting flight available. No notification of problem till check-in. INEXCUSABLE!

One hour late departure insufficient information Had to be bussed to plane negating any value for paying for priority Parked off stand at Birmingham had to use steps from plane and into terminal wife has arthritis and can’t carry bags I had to carry two bags down steps unable to use handrail really quite dangerous no apology re delay

Nothing

Hidden fees everywhere!! Worst experience ever and I’ve been traveling all month long!!!

Flight was late. No announcements that it was going to be late. Nobody around to answer questions. Would not fly again as the fare was not really any cheaper and the service much worse than other airlines that we have flown. Nothing!!

Nothing at all

They have a sketchy system to rip people off. Unbelievable!

We get ripped off by having to check normal size carry on luggage.

the tickets were very cheap

the departure was dine with about 1 hour delay

I feel like we get ripped off by having to check a normal carry on size luggage.

The onboard crew was friendly and polite

We showed up 3.5 hours early and barely made it onto our flight Check-in was so disorganized that we spent an hour waiting in the wrong line line. We were told on the phone that we did not need a boarding pass but that was a lie. We got sent to multiple wrong lines afterwards before finally getting to the right line. I have flown countless times, had flights delayed and cancelled and this has to be more worst flying experience I have had.

One hour late departure insufficient information Had to be bussed to plane negating any value for paying for priority Parked off stand at Birmingham had to use steps from plane and into terminal wife has arthritis and can’t carry bags I had to carry two bags down steps unable to use handrail really quite dangerous no apology re delay

Delayed, then slow luggage reclaim (I believe that's your problem rather than the airport)

Priority boarding.

Crammed airport shuttle buses and a delayed flight home.

flight was delayed by 2 hours. then the said 1 hour delay. the all of a sudden last call almost without notice and flight left 30 minutes late. moreover, they changed the gate almost last minute. some almost missed the flight

airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again.

most of the crew were polite and helpful

super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline.

staff were polite, helpful, and efficient

super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance

the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least.

the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost

On time

Nothing

Quick

Basic travel, if you’re in the US, similar to what you’d find on Southwest. Bare bones but it’ll get you there.

easy board, timely departure & nice tea :)

seats were small and a bit dirty

The in-flight entertainment options were good.

My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome.

Flight crew was very professional.

Seats were uncomfortable. Be wary of "checking in early" costs - you can navigate to not have those fees just takes time. "Hidden" fees were unexpected - overall fee was OK.

Nothing

Hidden fees everywhere!! Worst experience ever and I’ve been traveling all month long!!!

Flight was late. No announcements that it was going to be late. Nobody around to answer questions. Would not fly again as the fare was not really any cheaper and the service much worse than other airlines that we have flown. Nothing!!

Food was not offered and there was no entertainment but over all the flight was fine.

Everything is top notch for an airline company.

Nothing.... I enjoyed every moment of the flight.

The attendants took great care of us. Super smooth flight.

She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks.

Cramped seating.

Wifi on Board

Nothing

Staff was nice and felt bad for their company’s policy.

I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads.

Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc.

Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all.

The flight was overbooked so they took my wife of the flight

We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!

Nothing.

Nothing

Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !

Haven't flow with Air France for some time now and definitely noticed a lowering of standards

The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically.

Boarding this large plane went relatively quickly and orderly.

Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion.

The onboard crew was friendly and polite

We showed up 3.5 hours early and barely made it onto our flight Check-in was so disorganized that we spent an hour waiting in the wrong line line. We were told on the phone that we did not need a boarding pass but that was a lie. We got sent to multiple wrong lines afterwards before finally getting to the right line. I have flown countless times, had flights delayed and cancelled and this has to be more worst flying experience I have had.

Having to pay to check normal carry on size luggage is a rip off

the tickets were very cheap

the departure was dine with about 1 hour delay

All is great. Just tired after a long day....

No one bothered me.

That you have to pay extra for entertainment and food.

Nothing

They never let me board, and did not tell me why. Not money back. Terrible customer service

Nothing in particular. I guess crew was polite

THEY MADE ME CHECK MY STROLLER! I had to roam the airport with a baby in my arms while struggling to drag the baby's food and my carryon around! They didn't return the stroller for customs or anything. This was so insensitive. Additionally, nothing was showing on the screens, they could have at least kept the screensavers or flight path displayed.

Very intuitive self drop-off service, helpful and friendly staff

The flight got 30 min delayed, online check-in opens 24h prior to departure

This was a simple, smooth flight.

Lost luggage. Can proceed. Must by new tickets from SaS and may miss boat

There was a good selection of very different movies to watch. I found four that I wanted to see.

There were not enough chairs in the waiting area. There was a long wait, first, just to get on the plane, then, instead of letting us stay in the waiting area, we were all seated, and left waiting for at least an hour, most of that time without explanation, sitting in a stifling plane at the gate, without being allowed to get up and move around. Also, the ratio of carbohydrates to protein in the main meal was way out of kilter. I don't want rice + potatoes + bread + crackers all in one meal, with zero vegetables. The tiny piece of cheese helped.

Flight was canceled.