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The location there has gone a lot of things wrong for us at the grand hotel unfortunately. there has not been room cleaning the whole weekend. the video system dind't work proper and this could not be solved. the spa we couldn't make use of with our 2 1/2 year old, because he should be 3 years. unfortunately they could only inform us about this after we were dressed in our bading suits. the hotel staff wasn't very cooperating.
Excellent Hotel and superb staff
location was great. breakfast was poor and needed to wait for the coffee very long. Rooms need renovation badly.
The carpets in the lobby were lovely! The staff at reception when I checked in were not very helpful. I was waiting to be attended to and they dealt with three other people who came in after me. There was also three fire alarms going off in the afternoon. Each time I followed the fire instructions and went downstairs but there were no staff there to advise me when it was safe to go back in or what had happened. When I was leaving via the stairs the third time, there was a workman vacuuming the staircase and he told me not to worry and that it was nothing. Not a very professional attitude from any of the staff.
location poor business center (only 1 computer, tiny) poor barkeeper in Grand Cafe: did not know his sherries nor acquavit: served both different sherries and aquavit than asked for. door to french balcony could not be closed properly letting in a lot of noice during the night.
I liked the location of the hotel it was very central and the staff we very friendly. The foo was good and the hotel was very clean
Nothing. Not as represented. Old Hotel not kept up.
Comfort, breakfast Noise during the night from outside.
This is a warm hotel which seems to appreciate its customers. The room was an elegant modern design filled with quality. It was attractive and stylish and contained a very comfortable bed. We really liked this hotel and will stay there again.
We don't know what we would have liked because our reservation was cancelled on the morning of our flight to Oslo because of a hotel workers strike. Obviously, we didn't like the need to find another hotel at the very last minute.
The staff was excellent - they helped me recover my kindle when I accidentally left it on the airport shuttle. They also helped me with directions and provided assistance in finding my way around Oslo. The breakfast buffet was very good as well. Room temperature was a bit warm for my taste - the ac was apparently not on yet (early spring), so I could not make the room cooler.
I stayed 2 nights for a city break and found the hotel fine in particular I found the sauna a welcome relief after touring the city all day. The breakfast buffet had everthing you would want with good quality ingredients. It was a good location just a 5 min walk to the main street karl johans. my only fault was the room was a little small (twin queen were 2 single beds although comfortable) with no tea coffee making facility which is a pity especially when walking around the city all you look forward to is a warm cup of coffee to relax in your room, the hotel lobby was dated the chairs were quiet worn and the leisure facilities (pool) was freezing!!
Stig the Receptionist at front desk who tried to rectify the problems with our rooms My wife and I arrived on the 17th August 2015, and on attempting to check-in we were told the "computer system" was not working and therefore we we not able to check in. We were told to either wait (they could not provide an estimate on how long it would take). After a 15-min wait we were checked in "manually". As an American Carlson member, I presented my Club Carlson Gold card, but it wasn't accepted because my trip was booked through Kayak! Nevertheless after a short delay we were in our room. Immediately we noticed that the carpet in the room was dirty, and there were 2-single beds (as opposed to a double as we booked) Credit to the front desk staff who promptly reassigned us to a "newly refurbished" room. The room was a marked improvement over the last, and we happily settled in; unpacking our suitcases and preparing for an afternoon of sightseeing. On return in the evening, we prepared for the night and around 20:00 we tried to lock the door. The door lock did not work. A call to the front desk and a couple of minutes later someone from maintenance was at our door. I explained that the door wouldn't lock from the inside and he insisted that the lock was working. I was a bit taken back by his curt response, but nevertheless invited him to try. What followed next had me flabbergasted! The maintenance employee closed the door, and using his body weight proceeded to to yank on the door handle until he could engage the lock. Curtly he replied, "There it is locked". I attempted to unlock door by turning the lock itself and when I couldn't he demonstrated how to unlock the door. Standing on his toes and again using all his body weight he pressed down on the door handle until the lock disengaged. Again the curt response, "There it is unlocked". I couldn't believe it! Visibility annoyed at this point, when I pointed out that locking the door in such a manner would be a fire hazard (not to mention my wife will never be able to unlock the door if I locked it), he suggested that I actually didn't need to lock the door as no one from the outside could get in without a key. In response I stated that any member of staff could enter if the door was unlocked, to which he acknowledged was true and said I could either call the front desk to arrange a new room, lock the door as he demonstrated, or leave the door unlocked; but there was nothing he could do to fix the lock. Another call to the front desk and we were offered a room on the 20th floor. So after repacking we moved to our 3-room for the day. From then on the only issues we faced were with our room keys. Every time we left our room, the room key would not let us back in. So we had to make our way to the front desk where they would make a new key. Every time without fail!
Friendly staff,nice room and very clean.Good location. We decided to have a meal on the night we arrived in the dining room,waiter said how good the food was,he took our order and we ordered a bottle of wine then he returned to say all that was available was a burger.Not good for first impression.
The roof bar and the location with a nice walk to the city center.
exceptionally good was the breakfast, very wide variety of anything you can wish for and great service( michael from the brekfast service was very helpful and gave a great service!). also the view from the hotelbar is great! the "business class" rooms were a little bit old fashioned and run down, but clean and everythign was there.
Very nice breakfast in nice room The interior of the rooms is "dated"
Very slow/non-existant Room Service.
The staff were extremely pleasant and helpful. The swimming pool and sauna had free lockers and plenty of fluffy white towels. The breakfast was absolutely amazing. I would definitely stay there again and recommend it to others. The booking details were totally correct. Thank you. No.
Breakfast buffet was nice, good location Didn't really have air conditioning -- our room was really hot which was disruptive
Breakfast The room was old and not entirely clean, staying at this hotel was a true disappointment, not value for money at all!!
Good value for the money. Central location for shopping and seeing the city. The room was too warm. 10 questions in steat of 4!!!!
Location is super. The room is not not clean.
Great location. Within walking distance of Central Station. Located near all city shops & restaurants and bars. Free Wi-fi. I know it's Oslo and things are expensive but for the price I would have expected a better standard of room. It was basic. Paying for location I presume.
Most everything was OK. -The WC itself had, shall we say, clear signs of not being cleaned. The Word "sorry" was never uttered from the staff upon being informed of this. -At 11.57 there comes a knock on the door, just as i was about to leave the room, "sir, why haven't you checked out yet?" Very uneccesary. Heavy vibration from the ventiation system. Almost like on a large ship at sea, I happen to like ships, so it didn't destry my sleep.
Location Smell from kitchen in rooms in back side, disco music "booms" late in the night, very late (3 PM) possible check in.
Nice old culture building. Worth to keep as much original as possible!! :) Good prices for room in center of Oslo. A little bit smoke smell in first old room we got. But personal was helpful and I got a "smellfree" room. Very nice!
The hotel is located in the very heart of Oslo by Karl Johan avenue by the parliament, national theatre, royal palace and galleries. The bay is only a short walk away. The hotel by itself is grand with paintings all over the walls. Stuff are really polite, nice buffet style breakfast.Really enjoyed our stay. Much recommended!
Location, friendliness of staff, good breakfast No bar
Exellent location, very good breakfast, nice view of the pariament square, healpful staff
Convenient location and very quiet (I have stayed in a number of hotels in central Oslo and had issues with street noise, but this was very peaceful). Enjoyable breakfast provided. Rooms were very basic (e.g., no shampoo etc in bathroom). Decoratively, it is an impressive building but the interior looks quite "tired". Felt expensive for what it was, but reflects high cost of Oslo hotels.
Convenient location between the Parliament and Royal Palace. Near excellent public transportation; large room; nice breakfast buffet.
ambiance for that price I expected a bath...and didn't get one
Everything was wonderful. Comfortable room, big breakfast, nice gym, relaxing lounges and restaurants. Great location and pleasant, helpful staff. Gym was too hot.
Ecletic hotel and a welcome change from the usual business offering
The beds were extremely comfortable and the breakfast was delicious! The reception had a hard time giving us restaurant suggestions for the area.
The gracious public spaces - and great breakfast! All the personel were very pleasant and competent. The noise ourside - but both nights we were there were Saturdays.
It's a lovely old characterful hotel. The room was small but clean. We stayed in a room overlooking a bar. Unfortunately it was so noisy that we couldn't sleep until the bar closed in the early hours.
the location is the only redeming featurem Very poor customer service. The hotel did not have my reservation and wrongly blamed booking.com. The window did not open in first room offered. All rooms at back of hotel are noisy with fans running all night. Staff said the fans would cut out at midnight - they do not. I moved to Bondenheim on opposite corner after one night. lower price and better staff by a mile.
We stay there every time we are in Oslo. very often .(good answer) This time Bristol had an offer since they had an anniversry. 6 year. I was told when I arrived that we would get the same offer as my friend 500 kr. but next day , I had to pay full price. Must have people in reception that no have to answer.
breakfast furniture a little shabby in places
Bathroom was very small and old.
Relatively central location Reception staff were unhelpful and surly.
a comfortable large room + very good breakfast not applicable
Close to city center and bus/metro stations
The staff tried within there ability to accommodate our requests. The breakfast was good. Compared to US standard, this hotel would probably not receive more than a two star
service of the people
Location and Staff No Air Conditioning and it seemed a bit run down.
The breakfast. A little bit expensive for the type of room you get. The price could easily be around NOK 900. That would be a reasonable rate.
This hotel is a bit old a not modern at first sight, but comfortable and functional, ther is all you can need including free cofee in the hall or garage. The staff is kind and helpful. The location is also very good.
the location of the hotel is very good...Besides we had a room at the back so we were not disturbed by any noise.... We arrived at the hotel quite late and paid for the room straight away...When we arrived in the room, it was actually set up for one person, so we had to go down again to the reception and were given an extra duvet...Basically we had to make our own bed at 23.00!!! And we realised the following morning that we only had one towel too, which was very practical... After half an hour we were in the hotel, I remembered that the receptionnist hadn't given me a receipt when I paid for the room...So I went downstairs and asked for it but he could barely remember I had already paid!!! We stayed at a Thon hotel in Bergen and Trondheim too ( and they were very good!) but the Thon Cecil Oslo was by far the most expensive and it was a real disappointment...I hope this was just bad luck...
The staff was very friendly, and made me feel very comfortable, but I did not stay long enough to appreciate all the services the hotel would offer.
friendly, clean fine room, tasty breakfast with good coffee (!), superb location for tourist, too noisy at street side
Really clean, modern finish. Having warned them there were vegans in our party it would have been nice if they had at least had some soya milk in the kitchen.
The faboulous breakfast The mattresses could have been a bit more substantial.
Good equipment of the room, rather good breakfasts, close to the center
nice decor, reasonable sized room, resonably priced (by Norwegian standards), nice view from room of park across the street, free tee and coffee machine in lobby, free internet in lobby
Breakfast and room confort. Not so close to town center.
Value for money and central location. One staff member on check out was rude and not competent to carry out this function.
Great Breakfast--given the expensiveness of the city, it made lunch unnecessary
The environment and the staff.
the coffee/ hot chocolate/ hot tea dispenser and two or three computers available for guest. Very nice of them :-) the hot drinks help us keep abit of warm in the cold weather on our way out. Breakfast was good! most of time, so far we experience hotel door lock once close. but this hotel's doesn't. Both good and bad, cos if we had not realised that, we would have left the door unlock when we go out.
I liked the up to date rooms - though the bathroom was very small The breakfast could have had a nicer selection of fresh fruit
Central located The view fra to room - there was a construction outsite the window!
Very helpful staff!
The City Location, modern interior, breakfast, inernet
Three minutes walk from Central Station Rooms a bit small, and bathroom small
The hotell messed up our booking. and they did not have the same price as we booked for online.and they did not know how to fix the right price.. very noisy at night.. never gonna stay here agean The breakfast was good , nothing else
The early check-in was a gift from heaven. Room is basic but has a very nice bed and hot shower! Very good location 4min. walk to the mainstation. Watch out Norway is expensive;)
It is contrally located near the train station and shopping centre. it is very quiet and cosy for a overnight stay. Maybe earlier open hour for the breakfast as my train to Bergen left ealy so i couldn't get chance to have my breakfast although i pay for it.
The location was great, close to the train station and also close to the main area of the city.
I booked two standard double rooms in that hotel.The were located on the same floor just 10 meters the one from the other and they cost the same per night.I think that the one of them was worth its money , but the other one , not at all...The one war larger , more comfortable , with a new renovated bathroom,The second one was quiet small , the bathroom was no better than a hostel's...Furthermore , every night we could hear sounds from the other rooms every time someone just talked...Also , we woke up every time some other guest in some other room payed a visit to the toilet.Finally , we were surprised to see that the shower didnt have warm water all the time.The other room our friends stayed in, didnt have any problems at all
Yes, good location and good breakfast
Very nice breakfast buffet. Perfect location near Stortinget and Nobel Price Center.
Amazing breakfast (included everything), very clean, great spot, exactly downtown, very helpful and polite staff, It was my first time in norway so i cant compare with other norwegian hotels, but this one seemed amazing.
Hotel is clean, breakfast is outstanding, good bedding Some staff members are helpful, and some are not
Alt er på en viss god stabil nivå Astronomisk pris for å brke internett i lobby.
The breakfast was quite good. The rooms were not clean properly (Dust and hair). Carpet was filthy. Water boiler was unhealthy. Due to an extreme noise level our first room (9th floor) was changed. The bed was uncomfortable and it was very difficult to sleep two persons in it, being way too soft. The extra pillow in the cabinet was full of hair. The lunch/Xmas buffet came with a surprise, a black/short curly hair on the ham. The male receptionist should not be working in a service oriented job. He had a very arrogant attitude.
Breakfast was great Rooms were small, pillows were terrible.
Nice location in the middle of town. Didn't have any problems during my stay. Hotel room is basic but clean. The breakfast selection is huge, and I think typical for most Scandic properties.
The rooms were well appointed and the staff was top notch. Scandic's location in Oslo was great, minutes walk from the heart of the city.
Fantastic breakfast, excellent location.
Best location, good breakfest
Very clean room, central location. Quite good breakfast. Hotel stuff is helpful and friendly. Didn't like the shower. There was problem with hotel booking system, and they charge for the room twice.
Very close to the city centre - easy to find shops & cafes. Very close to the city underpass, also building work began at 6.30 am across the road.
The staff were very helpful with queries re transport, restaurants.
Best price (comparable to hostels) but very clean and comfortable. It's probably the best price/benefit in the region.
room is cold, noisy next to street
only one thing i wanst happy about, we had an early flight even though the breakfast started nice and early but not everyone wants to eat straight away after waking up. i wanted to make some sandwiches for me and my partner instead eating the breakfast but been told we cant take the food out only if we pay extra, didnt get that cos we payed for breakfast why couldnt we take it with us?
The comfort of the rooms; the general ambience of the place; the proximity to woodlands / nature; the fact that there were bikes I could use to wander into the woods; the free transfers to airport & Marsta station having to go to a basement room to iron my clothes; couldn't get through to the hotel even after trying for 15 mins when I initially reached the airport to arrange for the transfer bus to pick me up
The Thon Hotel Munch offers the basics: clean room; no shared bathroom; and breakfast. The hotel location is not the most convenient
The rooms where cleen and the beds nice.
Clean, comfortable. Provided the necessiticies - bed, bath and breakfast - appropriately and efficiently. Staff were helpful and informative. Breakfast was good.
Most appreciated was the polite and efficient staff
Great hotel with fantastic location in the city center. Everything nearby. Staff is extremely friendly and help you with all your questions. Especially the bell-boys at the entrance. The restaurant in the hotel (Theatercafeen) is the most famous one in Oslo and also very nice to have a diner. a lot of business people. Cosy restaurant on 1st floor (Gourmet) and nice lobby-bar for an afternoon coffee. Free use of computer, printer and internet. Facilities in the room are super. Fantastic view (ask room on higher level). Would certainly visit hotel again for a next stay. Oslo is very very expensive...but that is in whole Scandinavia.
This hotel has all the needed facilities and is perfectly located in the centre of Oslo. Despite agreement there was no early check in possible and no coffee/tea facility available. The TV was also very old.
Breakfast The bad was not clean and in the room was pretty cold.
Breakfast according to expectations with Norwegian touch.Magnificent view on the National Theater (front view) is worth asking for. City center location with access to all nearby landmarks of the city center. Room was rather cold (no temperature control possible).
Perfect Location The Bus stop for to and from airport shuttle is right at the entrance of the hotel The hotel is in a perfect center of the city Most of the things/places to see in Oslo are within 10 minutes walking distance of this hotel Hundreds of restaurants, bars and late night fast food places available within 3 to 5 minutes walking Perfect place if you are visiting Oslo for leisure or business. Staff is very polite and friendly. Maybe need to improve on soundproof windows
a sauna would be perfect in such cities especially in winter time. the breakfast is not good...Nobody attended the room (until 8:00). Little choice of fresh fruit...No green tea available.
Very comfortable room. Excellent bed and armchair! Perfect with ironing board and possibilty to hang up clothes-hangers in shower. Placing of breakfast rather erratic. Spent a lot of time finding the different items of food and drink and getting them to my table.
The hotel has been newly redecorated, but it has kept the Norwegian traditions. Perfect location.
Clean, quiet, conveniently located in the heart of Oslo
breakfast was okay We would liked to have any information regarding the fire alarm after we went down to the lobby. Nobody told us what it was all about......
Perfectly located with normal living condotions. Reception staff could be more friendly Wi-Fi internet would really help as we had only phones and pda, plus it is very cheap to implement.
a cosy warm room for unseasonable cold Oslo weather The shower and wash basin took ages to warm up - I can't imagine the amount of water that was wasted.
Very convenient location. Walking distance to large parts of Oslo city
Location, comfortable rooms, good food.
friendly and helpfull staff
I had to upgrade as the double room I booked was absolutely tiny! Rooms very small and not good value for money
Location Service, small -inadequate- restaurant, broken window
Very nice staff. Great location -only a few minutes' walk to main Oslo shopping area. Large breakfast included in price. As with everything in Oslo, overpriced for what you get. Carpets and general condition in need of updating.
Excellent location: 5 min walk to train station & 5 min walk to Aker Brugge (great restaurants & bars). Excellent buffet breakfast (included) - fresh juice, cereal, fresh bread, eggs, bacon, sausages, coffee, fruit, ingredients for sandwiches. Staff were very helpful and had good knowledge of the city and things to do. Comparatively good value for money in an expensive city. No ceiling lights in the room - just bedside lamps.
Eccellent position for a exiting visit and relax in The City, good value for a 4stars hotel, the staff friendly, and breakfast in first class, Thanks lot.
The staff were very friendly and really helpful. Really liked the chess boards in the waiting area. There was no skin moisturizer in the room, which is not a huge thing but a nice to have.
Centrally located - near the station as well as the harbour. Room was comfortable and not noisy.
excellent location and very good breakfast no
the hotel location
The breakfast buffet was excellent! The hotel is also in a central, safe location, close to the train station, bus and T-Bane. The staff was very friendly and helpful. I didn't realize that there would only be one bed instead of two. I assumed a double would have 2 beds. Also I think the heat might get turned off after midnight? It would be very warm before i went to bed, but cold again in the middle of the night.
Good price Door into the room to access to next room without keys
Nice hotel, but noisy No record of internet booking process available when checking in
Design hotel, uncategorized, out of the common standards ! Design is sometimes opposite to functional. The lightning system is the room was surely conceived by a superior engineer...but if you want to stand up at night without disturbing your partner, it's becoming a real challenge ! Otherwise, the lack of view on the outside (the window was giving on an interior courtyard).
The balcony of the room was well situated,the room was lovely.Inclusive breakfast had a good selection of food with great coffee. The room was not ready on my early arrival,as had been previously arranged. The room in general was unclean and the bedding was too soft.
quality breakfast, great location, very helpful staff, everything looks very stylish and cosy - great weekend getaway! Summer rooms are quite small, view to the hotel yard. Get prepared for big spending - Norway is way too expensive!
Gabriel, your service is perfect!!
The Bar at the roof deck The Service. Didn't get the room I#ve booked. Air Condition didn't work in the suites.
interesting experience for a short stay the sailings were all black which will feel after a couple of more days depressive
Very nice clean hotel No
Stylish, hip hotel. Very comfortable mattress on bed. Helpful and accommodating bar staff. The airconditioning was set at 24°C and could not be changed despite the warm weather. The AC dial could be lowered to 18°C but it reset itself to 24°C a few minutes later. The bedding was a doona and despite the fabulous bed I hardly slept due to the overheating. The concept lighting is so stylish that it is not possible to use the bathroom at night without lighting the room. The very hip shower flooded the bathroom.
Great location and wonderful roof top lounge. not too clean, overall renovation would be needed. Breakfast buffet poor and service not particularly good.
Everything went smoothly; from letting us in the room at 8am after long overnight flight on September 17, Constitution Day, great style, friendly staff, generous breakfast and location. Loose plumbing fixture in bath.
Very friendly & kind staff at checkin & indeed at checkout. A very good breakfast. My room was ver noisey, facing the roasd where trams were going by regularly. No air conditioning meant that it was quite uncomfortable.
close to the Aker Brygge area of the city no
Super location, centrally located but quiet. Very clean. Helpful staff and wonderful breakfast. No
Being close to the Design Store Building and other shopping areas by the wharf. The hotel staff was unhelpful in almost every respect.
Friendly helpful staff, good location, excellent breakfast and comfortable room (superior).
Comfortable with pleasant staff and accessible to city centre
The breakfast, and the location The room was full of dust. Too expensive.
I like the kindness of the staff, and their ability to answer questions, also to solve some problems. they were very friendly. it was dirty with chips under the beds, and i would prefer some double bed instead of single beds. They were not the most comfortable bed i ever had in hotels. also, they are a bit short for me, i'm 1m88.
The hotel is quietly located, although very central. Liked the lay-out and functioning of the breakfast buffet. Not the usual busy feel, tables placed comfortably away.
All in one was pretty much ok, except the fact that the bathroom was not cleaned and i had to say that to the staff 2 times in order to get it clean