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Central location, close to restaurants and bars. Good breakfast.
location air conditioning unit was full of mold = unpleasant smell
Pleasant spacious room.Roof top terrace for sunbathing.Very good central location.Building had character but was well modernised.Clean comfortable hotel with good staff. No, it suited our needs very well.
Very clean rooms and good breakfast
Milchael the hotel manager very accomodating. Great location to everything. The beds could be more comfortable.
centraly located 1. The breakfast room was too small for all the quests. 2. More coffee machines needed, or coffee jugs on each table as you arrive.
Excellent city centre hotel for the price, located on one of Palma's main shopping streets. This is not really a holiday hotel, but is perfect for business or short city breaks. The whole hotel was impeccably clean, the breakfasts more than adequate (cooked and continental buffet) and the rooms comfortable for a short stay. There were a couple of little niggles. The room safes are small and cost extra and the shower head/fitting construction means that there is a minor flood every time you shower.
Good Room. Great location. Helpful Staff. Not a lot of lobby. No coffee in room
Prime location. Easy access to all that Palma as to offer. Ideal for city weekend break. Rooms at the front of the hotel can suffer from street noise.
Friendly Staff. Clean, nice room. Perfect location. Good breakfast buffet. That thew allow people to smoke during breakfast.
comfortable room.helpful staff.close to old town.airport bus stop outside hotel.breakfast quite good.
The front of house staff were absolutely excellent providing us with a map and directions for exploring the city as well as giving us recommendations for a pleasant walk and where to eat. Coming down to breakfast was very welcoming, lots of smiling faces. Although we speak Spanish the staff had impeccable English. I was very impressed with the quality of service. For a hotel like this with such a plush environment it's a shame that it doesn't have a spa facility, even something quite small and/or a gym. Also the bar was very dead in the evening and it might have been possible to create a more buzzy atmosphere by advertising around the hotel that the bar is open in the evening perhaps with a cocktail hour or something else to entice people in.
The breakfast was really excellent! The room was not very big and at night it was a bit noisy outside on the street.
very comfortable bed we and other guests could not control the temperature of our rooms - staff said they would reverse master control for air con from heating to cooling. Why can't each individual room control their own air con ?
Nice and interesting design. Clean room and very fancy bathroom The bed was in the middle of the room. Hotel staff not on a very high level
The personnel was nice, locatio location location excellent, central, close to the best tapas bar in the town. Rooms very nice and trendy, fine restaurant. Cleaning is not so great (general aspect is fine, but there's a lot of dust). Rooms were a bit overheated, probably according to Mairocans.
It was very central- only minutes walk from the train and bus station and all city buses were within 5 mins. walk. The staff were very courteous and helpful.
Great place nice rooms friendly staff... Hmm. Can´t think of one....
location, breakfast, cleanliness the shower stick. it was not an overhead shower but a stick on a long tube which one pulled out of the socket on the bath. found this awkward to use. no shower gel available. asked chambermaid but she did not have any. restaurant too expensive for out pocket for dinner
Its central position and its level of comfort and cleanliness nothing in particular
Construction outside the hotel entrance, very noisy. No shower, just a tub with a hand shower.
Excellent location in a characterfull hotel. Couldn't believe it was so peaceful in the centre of the city..a little haven. Staff were very friendly and helpful, nothing was too much trouble.They offered advice on trips, eating out, travel arrangements etc.Would definitely recommend and stay again Breakfast was very ordinary continental buffet but included good freshly prepared coffee
We liked it's central old town position with everything being close by. It is a charming old manor house with individual rooms and personal service. It has a lovely courtyard with orange and lemon trees and a roof terrace.
The location of the hotel was good great views of the cathedral from our room and the roof terrace and the staff helpful and friendly. Work was being carried out on the building next door but the noise was minimal
A super Hotel for little Money, in the middle of the old City, 5 Minutes from the see... very frendly, good breeakfast... anytime again...
Liked the location, staff, and quirkiness dirty towels, dirty mat in bedroom and noise levels.
Helpful and friendly staff Central location Not able to stand under a shower
Nicely furnished rooms, pleasant patio for breakfast. Poor customer service, internal renovations being undertaken while guests are in their rooms
The location is fantastics. We also had a room with a view of the Cathedral. The bathroom was very small and not very comfortable.
central location. old world charm no
Beautifully restored common rooms, a roof terrace and a private little spa area were presented to us on arrival. the staff were friendly and personable, proud of their hotel. The tasting menu at dinner was great value. I suppose old buildings come with a few annoyances, such as a few ants in the bathroom and very noisy plumbing clanking noises throughout the night.
attention to detail was first class.ideal place to be at peace with a touch of class.
because the Hotel was reported in the Japanese travel books as the best hotel in Mallorca Keeping bed covers in the corner of the room in a bit messy way
The staff made such an effort to make our stay just that extra bit special. Service was impeccable! Breakfast should be included in the price or prices should be clearly displayed.
this hotel is a cross between staying in a museum and an old English country home. The attention to detail is second to none: the latest English novels in bedrooms, afternoon tea with an amazing choice of tea and coffee and cake and biscuits in the Monet kitchen, drinks on the roof terrace with amazing mattresses and a good selection of magazines, evening sherry in the beautiful drawing rooms with music and a huge selection of art books, swimming pool, solarium and mini gym and sauna with swimming costumes and shoes of every size, in case you forgot to bring yours, and umbrellas waiting for you when it's raining. Nothing was too much trouble for the friendly, but unobtrusive staff to make one's stay very very special. The best hotel we h
A beautiful hotel, where nothing is too much trouble for its staff.
The hotel was beautifully rennovated, preserving many historical features, yet providing many ammenities as well. Original Miro's displayed in the hallways, replica Monet kitchen, beautiful sitting area with a nice library, and a wonderful patio to enjoy complimentary coffee, tea, cake. The hotel staff was incredibly friendly, helpful, cordial, and accomodating. Service was excellent, rooms beautifully maintained. Excellent stay overall.
Beautiful old palacio with wonderful rooftop terrace and view of the Cathedral. Lovely, thoughtful staff. Although very beautiful, didn't feel like a 5 star hotel and expensive for the area.
Thank You)) Very beautiful hotell and very kindly people)))
Extremely helpful staff Difficult to reach by car
Very interesting and convenient for short stay in the city
very good location and very nice staff member i liked it all
Nice atmoshere, very stylish and modern bar with good music and DJ, interesting design solutions in interior, sophisticated roof terrace with the pool. In the room that will be nice to have one more wardrobes and I prefer more light in the bathroom.
This hotel is very cool ! The staff are friendly and helpful and the rooms are fabulous with quality sound systems. We loved the stylish decor, gorgeous bathroom, roof top sun beds and excellent breakfast . As the bar was quite lively the hotel even provided earplugs when we went to bed but we didn't need them !
Location is great, large rooms with large bed, newly renovated, nice bathrooms. Our room was in the basement next to a garage that would clank open and closed at all hours. Our room also faintly smelled like garbabe occasionally, I can only assume because they store the garbage in the garage. Also no hot water in the morning - staff was not very sympathetic to that complaint - apparently the norm, nothing they can do. Given these things, the value didn't seem right even with the reduced price.
The Shower cubicle needs regouted because of blackness all around the inside not nice.
The cleanliness and comfort of hotel
hotel lobby and approaches of the staff as well as location nothing
\good location and very nice staff.
Excellent friendly service, central position, reasonably priced restaurant, comfortable welcoming atmosphere Breakfast seemed expensive: used local cafe
The location was the best aspect, it was very conveniently placed for the station, shopping areas and not too far from the main historic and cultural centres. The decor was contemporary and the courtyard a very pleasant outdoor space. Our room was very comfortable. The breakfast offered a varied choice and we ate one evening in the restaurant where the food was very tasty. The noisy plumbing and lack of sound proofing between bathrooms was unpleasant, we could hear other residents availing themselves of the lavatorial facilities in graphic detail. The front of house staff could be a bit stand offish, appropriating a hairdryer was painful. The housekeeping was a bit haphazard, the room was not dusted, soap and minibar not replenished, yet the towels were replaced daily despite being left hung up. The approach could be hazardous if people had been out walking their dogs recently.
Excellent bed! Parking not included. 14€ extra charged!
Everything was ok
Excellent location for a stay in the city. Very welcoming and helpful staff. Fairly minimalist but spacious and comfortable room. Small fairy-tale rooftop terrace wih magnificent view of Mallorca's foremost landmark, the Cathedral.
Reception is closed from 1PM till 6PM. Breakfast buffet is poor.
Small boutique style hotel. Palma city centre location. Taxi can't take you to the front door of the hotel. Street too narrow, Not suitable for older people or those with limited mobility. Nice rooftop pool and sun area. Excellent reataurants in the immediate area.
The location is fabulous - in the middle of the tapas district and a stones throw from jazz and top end cocktail bars. The building is very well restored and beautiful to stay in.
The Service at breakfast was excellent. The room was sparse and poorly furnished although the bed was comfortable.The small pool was not as clean as it should have been.
The location of the hotel is excellent - in the heart of the bar/restaurant area of the old town and a short (20 min) bus ride from beautiful beaches. Staff are very friendly and helpful. The attention to detail in the design of the hotel is lovely.
The location was good and the old building it was housed in was beautiful. The rooms were too austere, had to ask for a deluxe after seeing the standard room which was so small and felt like a hospital room. The deluxe had a bit more character.
Very nice and flexible staff. Served breakfast altough I was half an hour late.
The location was excellent, in the heart of the eating/ drinking district and easily accessible to the waterfront and cathedral/ shops etc. The co-owner of the hotel (male) didn't exactly have the friendly public-facing manner that you would expect in a place like this, to the point that he seemed rude at times- i am utterly sure that this wasn't intentional and was just his manner, but it did make us uncomfortable and reluctant to ask for assistance. However, all the other staff were very friendly and helpful. The atmosphere in the lobby was a little cold too.
rooftop bed small rooms, costs compared to other hotels (ie puro)
The location is fantastic. No doors on the bathroom!
Extremely nice helpful staff Overall a great place with everyone motivated and doing a good job Nice to see
The friendliness of all the staff and the wonderful roof-top terrace and pool. It is quite minimalist for the high price.
The convenience of being so close to sights, shopping, sea etc, yet very quiet room at night.
it was very central for where we wanted to be- the rooms are well designed and the bathroom was lovely. unusual design / lovely friendly staff especially Veronica in the bar who was really charming.
Excellent location and nicely restored building with good facilities, very friendly and helpful staff, a charming place that can be highly recommended.
Friendly & helpful staff, great location & very nice room n/a
Central position for both shopping, sight-seeing and marina/sea front strolls. Friendly, helpful staff without being intrusive. Very good security given entrance off central side-street, and quiet tranquil haven away from hustle of city centre. I was travelling alone but good for both solo or groups. Really liked this boutique-style hotel and will stay there again.. Access is via a very narrow street officially only for taxis. No parking - best rent a car per day to minimalise underground public car park costs. Not much selection or menu choice (especially for vegetarian) and expensive for poorly presented plate.. eg.Had great lump of houmus surrounded by small bit of pitta bread. But lots of restaurants/bars close-by.
Very good location, Wonderful contrast between romantic 16c's appearance and modern interia, Excellent recepcionists, We love this place.
The staff were very helpful and professional yet very personable. The courtyard is an oasis from the outside heat. The rooms have plenty of smart storage areas to unpack your bag and put all your things away. Dont forget to checkout the terrace and pool.
The manager was very helpfull and the public spaces were calm and relaxing It was quite difficult to locate, I don't think that it is signposted well enough.
Brilliant staff and location with nice rooms and lovely restaurant. Nothing was too much trouble.
Very friendly and helpful staff who really took care of us; wonderful design, beautifully furbished room Room for a superior room rather small; if you are looking for a quiet room you should not take one that faces narrow street (city noise)