Would you like to save as your currency permanently or for this visit only?
really nice breakfast small pool than in the picture
I was able to do early check in and late check out with no hassle. Also, left my baggage for a couple of days with no problem as well. Hotel amenities were great. Great location if your want to be near the airport and MOA.
Everything is highly appreciated. From the satff, toom ambiance and entertainment( casino) Lucky day for us!
Brand new hotel
The staff were friendly The administration didn't seem to know what we had booked. They told us that they upgrade us but we had booked a deluxe double anyway.
Internet. Close to the airport. poor English communication with staff.
The cafe made some brewed coffee for me shortly before closing which on Manila is hard to come by. Every one uses instnat wioth powdered cream. These guys had real milk in the lobby coffee shop. I had reserved for $32US and had a cooy of my booking sheet with the amount written on it. The insisted on charging me 1,700 pesos which is almost $40.00US even when I showed my reservation printout, The desk clerk eventually called upon the evening manager and after a lenghty discussion/argument we were able to settle on 1400 pesos about $33.USD. The blamed the price difference on currency fluctuations which was totally false. USD to PNP had varried by less than 2% in the previous 2 months.
Internet. Close to the airport. Poor communication in English.
Close to Manila Airports, service was very good, everything was very clean and tidy. Stayed there twice and on both ocassions had to ring the motel to pick me up from airport even though I had organised this when making my booking.
Airport pick up, location, helpful staff, and food was good. Shower water was lukewarm at best
The hotel was clean and the employees were warm. I wish salmon was served during breakfast.Overall our stay was great, the taxes at the restauarant wereridiculous. What was a 12% tax for at the restaraunt.. Extreme Taxes.
Lobby and reception 1. Pathetic rooms. Old rooms stink like dead animals. Bathrooms are small and badly lit. 2. Staff was even worse. Checked into room no. 1112 which was smelling like a dead mice. Complained took 30 minutes to respond and then offered me another room which was even worse, then moved me into a room which was like a hole in the wall on the 15th floor. The duty manager was rude and just kept saying due to renovation there is smell and that i booked a delux room hence i get a smelly room. And believe me i not a very finicky guy. 3. I would say this hotel for its lobby reception security and breakfast at best qualifies to be a 3.5 star.
The Staff were friendly and tried extremely hard to help The hotel was a little tired and the none smoking room smelt of tobacco
The rooms are big and the housekeeping is very quick to do their daily cleanings. The staff is friendly and the overall experience is very pleasant. For such a nice hotel and the amount you pay, they charge a lot for additional services. For instance, they don't even provide you with free wifi in the rooms! And for a 15-30 minute transport from the airport, they charge a ridiculous amount!
Convenience. Room smelled musty on night of arrival.
Beautiful lobby on the 8th floor, friendly and helpful staff. Good location Certain things in the room like the desk chair and the headboard were clearly beat/worn, should have been replaced, not something you'd expect to see in a 4/5 star hotel.
Staff were great. Room was in need of updating. Busy with children around the pool. Room needed updating
Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
The folks at the Ascott were super friendly, from the front door, to check in on the 6th floor, the restaurant was very good, staff attending to the room all were outstanding. Have been coming to PI for 10 years 20 plus trips. 1st stays were at New World, last 6 years have been at the Dusit...price/value was better in comparison than both of those hotels...we were in the old wing, rooms were spacious, we did check out the newly remodeled wing and it is newer for sure...the location next to Glorietta was great and only a 12 minute walk thru the mall to get to the Greenbelt Mall and theaters. We will be staying at the Ascott from now on. PS loved the pool area and the Jacuzzi There was nothing to complain about at all
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
We stayed here only because we missed our flight and the Holiday Inn was full. We wanted to stay near the popular shopping areas (Glorietta and Greenbelt). The location was excellent and they upgraded our room so we had a washer/dryer, kitchen and separate bedroom. This was perfect because we desperately needed to do laundry and didn't want to spend extra money on laundry service. It was also nice that we could cook our own meals and didn't have to spend a ton eating out and the Landmark grocery store was only a short walk away. We will probably not stay here again because they allow smoking in the rooms so once we made it home, all of our clothes that we just washed smelled like cigarette smoke. The worse part was the little ants that crawled around the whole room even the dining room table. We noticed it the second day there and had all of our luggage on the floor so we were paranoid that ants got into our luggage. We even found some crawling in bed with us. We were very ready to leave.
service, facility, location, rates
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
One word - ataraxis.
Top things about this hotel in order: Location (you cant find any better), Staff, The Bed, Bathroom, Minibar, Spa, The Cityview, and Security. The rates are too exaggerated, You can find other much cheaper hotels with similar qualities, nothing very special about it for such a price
The room is super clean. I love the rain shower, the bed, Pillows, lobby, staff. Checking in is terrible, they need more staff or work a lil more organized and faster. Pool is too crowded and small. Bathroom door was built in the wrong side of the room.
Great value for the price. Breakfast is actually more of a brunch buffet. Many choices. Water pressure was excellent. Amenities such as the gym and pool were enjoyable. Double occupancy room may be tight for American travelers; opt for a single bed room instead.
The breakfast buffet was stellar. One of the best I've ever had.
Staff is very courteous and helpful. Very clean rooms and facilities. Comfortable bed. On site restaurant is good. Close to everything - airport (NAIA) and shopping (Mall of Asia).
The price was not too bad, but can also get similar price of similar hotels nearby with better service. The staff in the Restaurant is not up to the task. They prefer to chat and joke among themselves instead of taking care of the customers. The fare to the airport is a rip-off, as you cannot get a taxi easily (anywhere). Pool and elevator out of service.
Charming staff and full five star services. Location location location. We ordered and punched in on the internet for an AIRPORT hotel..........This was over 45 minutes drive without traffic far far away. Taxi cost is expensive.......at times. 3 and a half hours is not long enough to get to y
I like their shower room. The water pressure is excellent. The breakfast buffet is good. Staff are friendly. The location is not convenient to the shopping center although it's not that far.
Spacious and rooms are nice and clean Staff is terrible, they don't care for your time and are an unfriendly as it gets. Avoid!
Value is excellent for 5 star hotel internet could be little better
For the price and quality it is good value. The service and staff are Ritz Carleton level. Room was a tad on the small side. It is a little bit out of the way which entails high taxi and airport shuttle costs which should be factored in the room cost.
Great service Nice room Excellent breakfast buffet Nice atmosphere at Long Bar. 2700 php for car to airport? Must be a compromise between this and a local taxi at 200 php.
We stayed 3 different times within 3 weeks in this hotel (we went out of town twice between stays). First of all, the service is impecabble. The staff is very warm and welcoming. The location next to 2 huge malls means the availability of many restaurants and retail shops and services. Being a fairly new hotel, the interiors are very nice and clean, yet it feels homey. I totally felt comfortable here and would go back and highly recommend this hotel to others.
Rooms are great, we love the great big windows giving us a great view of the city and the pool.
Very near the airport got free breakfast every morning. Had hot water and a tolite seat (not common in the Philippines) Had working AC Remember, this is the Philippines, not the US or Canada, this country is poor relative to the US or Canada and they do nto follow our standards. But I stayed there for maybe 4 nights and was going to go back there to stay, but decided to stay in another part of the Manila Metro. I would stay there again, just have to look over the fact that this is not the US, but then again, I would say this is a 3-4 star hotel for the Philippines, but only a 1-2 star for the US, but again it was less then $30.00 per night, including breakfast. I have stayed in way worse for way more per night.. I will stay here again next time I fly into Manila Well not comparing it to hotels in the USA or Canada I do not have anything really to complain about. the room I was in had a stove top, but it did not work, but that did not matter to me and I never told them. Now if you want to be picky and compare it to hotels in the USA and Canada then there would be some things, none that mattered to me, but some might just have a heart attack over. As with all the different hotels i stayed at in the Philippines, this one does not have made service each day, so you have to clean up after your self or just not make a mess. The room and building has ants in it, but then again everything has ants in it, they are everywhere and in every thing and every building I had ever been in, even in the 10th floor. The halls have no AC, lucky the rooms do since AC is not as popular as it is here with us spoiled Americans, yes I spent a long time whit out it when i was there also... As with almost everywhere in the Philippines I have been, the coffee is boiled (tap water) and instant coffee. But really this is not a bad place to stay near the airport and it is safe (24/7 armed guard at the door) (just like most all business in the Philippines) and you can book online, unlike a lot of the cheaper price hotels in the places I have been. but for less then $30 US per night, why complain at all? It's clean and safe..
Very good breakfast and gym. Very friendly personal. The booking price was given in U.S. dollars but final settlement can only be done in pesos (PHP). This becomes a problem when the hotel uses an exchange rate of 50 (correct official rate is about 46 - the official exchange rate at the front desk is about 47 something). I spent a lot of time arguing about why I would not just pay an additional 50 US$ for my stay because of this - I had to discuss it 3 times until it was eventually fixed, but I was very late for my plane because of it (even though I had gone twice before checking out to make sure it was ok!). This is my only complaint about the hotel which is otherwise very good. Just make sure you do not pay overprice because of the exchange rate also.
Long line breakfast buffet; needs renovation at the lobby
Nothing Horrible nightmare. They threw me out on the street due to a glitch in kayaks own get a room site. Get a room claims that my credit card had issues, which Is inaccurate. On the second day of my stay, they told me to pay double or go. What a disaster! The manager on duty showed no compassion to make a common sense decision to charge me the agreed upon rate with a new credit card. They refused to do something so simple and off I went onto the street. I will never stay at a shangri la again, the makati property gave similar problems to me and I had to pay twice in order to stay there since it was 11 pm. Shangri la is not shangri la . It is hell.
Friendliness of staff. Safety measurements taken by Hotel. Proximity to Shopping Mall giving options for lunch and dinner. Rooms will need refurbishment pretty soon.
I could not say anothing bad about my stay. It is my favorite hotel in Manila. We showed up 4 hours early and was able to get a room hours before check in time. I was also upgraded to a better room since they ran out of regular rooms for us. The guess relations person who helped us was very helpful and pleasant. We had a great stay and the Chi spa was an awesome experience. Though it was on the expensive side, it was well worth it. Bit on the expensive side.
Nice and clean...It is really 5 stars hotel. The food of breakfast is so so...
i very much appreciated your upgrading me to a corner room which i have enjoyed during a previous visit (room 909). for several years i stayed elsewhere in manila because i did not like the room assigned to me. but this time i was very happy -- thank you. no complaints...i was very happy at the EDSA shangri-la this visit.
We're world travelers and I must say Conrad is one of the nicest hotels we stayed at.
Pool area and the one staff member there was nice. Oh, and the food was top notch. Aside from that, and the facility, I was not impressed. Mostly just frustrating. They told us "no" way too many times for any place in the hospitality industry. To be fair, we're not that needy. They're just a bit too strict for their own good. For one, they refused to give us free wifi access until we had reluctantly signed up to be part of the Hilton rewards club. Also, if you like to enjoy the occasional smoke, this place is similar to a hospital in that you will be told to move elsewhere if you're not in the one place they allow smoking.
Courteous staff and always willing to lend a hand. Valet parking was available at no extra cost plus it was handed to us clean after a night's rain. Our wifi was down during our stay but since my other family members were staying at a diff room, we did not bother to complaint and instead used their wifi. Fireworks during the nye was scheduled at 12:10 so we waited until 12:30 but there was none. I had a good night sleep as the bed and covers were really soft and comfy. Will stay here again for their relaxing ambience and good service.
Kayak site displayed error page when booking did not complete. No confirmation or notification. When booking resulted in completion, confirmation page and email notification was received almost instantaneously. Customer found out at the hotel during check-in that there were two/duplicate reservations. Hotel staff insist no-show as reason to charge the other unoccupied room unless getaroom.com validate the reason for duplicate reservations was not customer's fault. Hotel will not refund, getaroom washes hands and point to Kayak. Maybe Kayak will genuinely care for its customer to help resolve issue.