The JW Marriott Phoenix Desert Ridge Resort & Spa offers everything you'll require for a remarkable experience. Showcasing an array of first-class resources, intuitive service and a picture-perfect location in the heart of Phoenix, our hotel provides an effortless blend of style, comfort and luxury. All of our gorgeously appointed hotel rooms and suites are overflowing with top-quality amenities, as well as awe-inspiring views of immaculate desert vistas and striking mountains. Visit us to enjoy championship golf at our signature Wildfire Golf Club, a rejuvenating spa, a wide range of stellar restaurant options and multiple outdoor pools, complete with a lazy river and waterslides. If you're seeking a sophisticated venue for an event here in Phoenix, you'll be thrilled with our resort's 241,106 square feet of venue space; we boast three magnificent ballrooms, elegant outdoor venues and sensational planning services. Discover a lifetime's worth of luxury at the JW Marriott Phoenix Desert Ridge Resort & Spa.
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Best Phoenix resorts
Overall 9.2 Excellent
Based on 1,164 reviews
All reviews
- All reviews
- Families
- Couples
Excellent
9.7
Pros: The resort was amazing. The staff was very friendly and helpful. The kids loved the pool area, especially the lazy river and slide. Nice 36-hole golf course on the property.
Details
Reviews
Overall 9.2 Excellent
Based on 1,164 reviews
Cleanliness
10.0
Wellness Area
9.6
Pool
9.6
Vibe
9.5
Amenities
9.4
Service
9.4
Breakfast
8.6
Room
8.4
Food
8.3
Location
8.1
Comfort
6.9
Value for money
4.6
WiFi
3.1
Pool
9.7
Amenities
9.3
Service
9.3
Room
8.2
Location
8.1
Comfort
6.6
Value for money
4.7
Amenities
9.3
Service
9.2
Room
8.3
9.7 Excellent
Pros: The resort was amazing. The staff was very friendly and helpful. The kids loved the pool area, especially the lazy river and slide. Nice 36-hole golf course on the property.
Cons:
The JW Marriott Phoenix Desert Ridge Resort & Spa offers everything you'll require for a remarkable experience. Showcasing an array of first-class resources, intuitive service and a picture-perfect location in the heart of Phoenix, our hotel provides an effortless blend of style, comfort and luxury. All of our gorgeously appointed hotel rooms and suites are overflowing with top-quality amenities, as well as awe-inspiring views of immaculate desert vistas and striking mountains. Visit us to enjoy championship golf at our signature Wildfire Golf Club, a rejuvenating spa, a wide range of stellar restaurant options and multiple outdoor pools, complete with a lazy river and waterslides. If you're seeking a sophisticated venue for an event here in Phoenix, you'll be thrilled with our resort's 241,106 square feet of venue space; we boast three magnificent ballrooms, elegant outdoor venues and sensational planning services. Discover a lifetime's worth of luxury at the JW Marriott Phoenix Desert Ridge Resort & Spa.
At Royal Palms Resort & Spa, there’s a story waiting to be told — and written — at every turn of its winding pathways.A Spanish Mediterranean estate built in 1929, Royal Palms artfully weaves together past and present, inviting guests to experience today’s finest pleasures amid the authentic beauty and refinement of a historic manor. Through its collection of masterfully curated experiences, gracious hospitality and idyllic and intimate surrounds, this living landmark surprises and delights.
Overall 9.1 Excellent
Based on 346 reviews
All reviews
- All reviews
- Couples
Excellent
10.0
Pros: Everybody was very warm, friendly, patient and went out of their way to assist in every wAy possible.
Excellent
8.0
Pros: Loved the little romantics alcoves around every corner with flowers, hummingbirds, and fountains.
Excellent
10.0
Pros: We enjoyed Happy Hour at T Cooks, excellent tapas. Guest service staff extremely polite and helpful. Great cozy room with a fireplace. beautiful grounds.
Excellent
9.0
Pros: We were allowed to stay at the pool and to use the spa facilities to shower after we had checked out and before our evening flight. The staff were also very friendly and helpful.
Excellent
10.0
Pros: The Royal Palms offered the perfect oasis for my boyfriend and I to completely relax and enjoy one another. We had the best vacation drinking Mai Tai's, Miami Vice's and Woo Woo's by the pool while catching some rays and laughing with each other in complete bliss. The room was perfect for romance, drinking wine on the balcony while over looking Camelback mountain and boning in the huge king size bed, tub and shower. Thank you Royal Palms and see you in 2015...Woo Woo
Excellent
10.0
Pros: Immaculate property. Flowers trees etc are beautiful. Historical property but feels new. Relaxing tranquil. Every employee seems happy. LOVE this resort.
Excellent
8.2
Pros: The resort is beautiful. The wait staff at the restaurant was fantastic.
Excellent
8.8
Pros: Very clean and easy access to parking and front.
Excellent
10.0
Pros: We loved our time here! The grounds are beautiful and there are so many small little spots to sit and relax. Service is top notch. Access to the spa as a hotel guest is a huge advantage as well. Loved everything about our stay!
Excellent
10.0
Pros: The bell hops/valets were great! They were knowledgeable, fast and treated you like a VIP. They always called you by name when ever you had contact with them.
Details
Reviews
Overall 9.1 Excellent
Based on 346 reviews
Bar and Beverages
10.0
Location
9.8
Food
9.2
Service
8.9
Breakfast
8.5
Amenities
8.5
Wellness Area
7.7
Vibe
7.5
Room
6.4
Cleanliness
5.4
Value for money
5.3
Location
9.8
Food
9.2
Service
8.9
Amenities
8.3
Comfort
8.2
Wellness Area
7.7
Vibe
7.4
Room
6.8
Cleanliness
5.3
Value for money
5.1
10.0 Excellent
Pros: Everybody was very warm, friendly, patient and went out of their way to assist in every wAy possible.
Cons: Nothing
8.0 Excellent
Pros: Loved the little romantics alcoves around every corner with flowers, hummingbirds, and fountains.
Cons:
10.0 Excellent
Pros: We enjoyed Happy Hour at T Cooks, excellent tapas. Guest service staff extremely polite and helpful. Great cozy room with a fireplace. beautiful grounds.
Cons:
9.0 Excellent
Pros: We were allowed to stay at the pool and to use the spa facilities to shower after we had checked out and before our evening flight. The staff were also very friendly and helpful.
Cons:
10.0 Excellent
Pros: The Royal Palms offered the perfect oasis for my boyfriend and I to completely relax and enjoy one another. We had the best vacation drinking Mai Tai's, Miami Vice's and Woo Woo's by the pool while catching some rays and laughing with each other in complete bliss. The room was perfect for romance, drinking wine on the balcony while over looking Camelback mountain and boning in the huge king size bed, tub and shower. Thank you Royal Palms and see you in 2015...Woo Woo
Cons:
10.0 Excellent
Pros: Immaculate property. Flowers trees etc are beautiful. Historical property but feels new. Relaxing tranquil. Every employee seems happy. LOVE this resort.
Cons:
8.2 Excellent
Pros: The resort is beautiful. The wait staff at the restaurant was fantastic.
Cons: Check in was delayed until after the check in time and there was no apology for this. Staff at pool were not very friendly and very slow.
8.8 Excellent
Pros: Very clean and easy access to parking and front.
Cons: The power went out.
10.0 Excellent
Pros: We loved our time here! The grounds are beautiful and there are so many small little spots to sit and relax. Service is top notch. Access to the spa as a hotel guest is a huge advantage as well. Loved everything about our stay!
Cons:
10.0 Excellent
Pros: The bell hops/valets were great! They were knowledgeable, fast and treated you like a VIP. They always called you by name when ever you had contact with them.
Cons:
At Royal Palms Resort & Spa, there’s a story waiting to be told — and written — at every turn of its winding pathways.A Spanish Mediterranean estate built in 1929, Royal Palms artfully weaves together past and present, inviting guests to experience today’s finest pleasures amid the authentic beauty and refinement of a historic manor. Through its collection of masterfully curated experiences, gracious hospitality and idyllic and intimate surrounds, this living landmark surprises and delights.
Daily Resort Charge will be added to the room rate and includes: Guest internet access; spa access; putting green use; local area shuttle; local, toll-free, domestic and credit card calls (no access fee). Polished and refined, the Arizona Biltmore, a Waldorf Astoria Resort shines brighter than ever following a grand restoration. Known throughout the world as the ‘Jewel of the Desert,’ the Arizona Biltmore provides a restful oasis of 39 acres covered with lush gardens, sun-kissed palm trees, glistening swimming pools and Frank Lloyd Wright-influenced architecture. The resort has welcomed presidents, dignitaries and celebrities with gracious service in an unforgettable setting in the heart of uptown Phoenix. Considered one of the most spectacular resorts in the world, the Biltmore features 739 guest accommodations centrally located in the heart of the Camelback Corridor and the fashionable Biltmore Estates. Featuring the full-service Spa Biltmore, Salon and Fitness Center; two 18-hole championship golf courses; six tennis courts; five designer boutiques; and year-round outdoor adventures. There are five unique dining options throughout the property, including American comfort food with a Sonoran influence at Frank and Albert’s and a modern twist on classic cuisine at Wright’s.
Overall 8.8 Excellent
Based on 682 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
OK
5.1
Pros: The location was great. Staff were very friendly.
Excellent
9.4
Pros: Everything! Very Unique.
Excellent
10.0
Pros: Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything!
Excellent
10.0
Pros: We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.
Excellent
9.1
Pros: Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.
Good
7.1
Pros: Many luxury features. Service very good and happy hour nice.
Good
7.4
Pros: Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel.
Excellent
8.5
Pros: Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great!
Good
7.7
Pros: My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980.
I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it.
The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property.
My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy.
Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days.
The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.
Excellent
8.0
Pros: Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout.
Good
6.8
Pros: Mountain biking and guide (Chip) were excellent.
Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort.
Spa services, attendants were great.
Megan O. at the front desk was very friendly and helpful.
The lobby is beautiful.
A Maintanence engineering employee whose name I did not get.
The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort.
The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide.
Details
Reviews
Overall 8.8 Excellent
Based on 682 reviews
Breakfast
8.8
Amenities
8.6
Service
8.4
Vibe
8.2
Location
7.5
Comfort
6.4
Room
6.2
Cleanliness
5.0
Value for money
3.8
Amenities
8.7
Service
8.6
Vibe
8.1
Location
6.9
Comfort
6.1
Room
6.1
Cleanliness
5.3
Value for money
4.3
Amenities
8.8
Service
8.4
Pool
8.2
Room
5.9
Value for money
3.5
Amenities
8.7
Service
7.8
Room
6.3
Service
8.4
Room
6.3
5.1 OK
Pros: The location was great. Staff were very friendly.
Cons: Garden room had a single window unit type AC that did not sufficiently cool the room. Hotel is currently under construction, which makes it very hard to get around. I found bits of cracker on the floor around my bed upon check in, but was too tired to deal with it at the time. The matress in my room felt old and sagged on one side. The pool bar closed at 5. The famous Catalina pool has many broken tiles. I was promised an emailed receipt at checkout, and have yet to receive it. I've made two calls to their accounting department and they have not returned my call.
9.4 Excellent
Pros: Everything! Very Unique.
Cons:
10.0 Excellent
Pros: Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything!
Cons: nothing.
10.0 Excellent
Pros: We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.
Cons:
9.1 Excellent
Pros: Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.
Cons:
7.1 Good
Pros: Many luxury features. Service very good and happy hour nice.
Cons: Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.
7.4 Good
Pros: Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel.
Cons: They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.
8.5 Excellent
Pros: Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great!
Cons: Smoking in the general seating areas outside
7.7 Good
Pros: My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980.
I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it.
The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property.
My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy.
Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days.
The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.
Cons:
8.0 Excellent
Pros: Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout.
Cons: Room needed updated
6.8 Good
Pros: Mountain biking and guide (Chip) were excellent.
Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort.
Spa services, attendants were great.
Megan O. at the front desk was very friendly and helpful.
The lobby is beautiful.
A Maintanence engineering employee whose name I did not get.
The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort.
The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide.
Cons: Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance.
At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag.
While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs.
Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it.
Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal.
Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon.
When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season."
A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed.
The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around.
Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.
Daily Resort Charge will be added to the room rate and includes: Guest internet access; spa access; putting green use; local area shuttle; local, toll-free, domestic and credit card calls (no access fee). Polished and refined, the Arizona Biltmore, a Waldorf Astoria Resort shines brighter than ever following a grand restoration. Known throughout the world as the ‘Jewel of the Desert,’ the Arizona Biltmore provides a restful oasis of 39 acres covered with lush gardens, sun-kissed palm trees, glistening swimming pools and Frank Lloyd Wright-influenced architecture. The resort has welcomed presidents, dignitaries and celebrities with gracious service in an unforgettable setting in the heart of uptown Phoenix. Considered one of the most spectacular resorts in the world, the Biltmore features 739 guest accommodations centrally located in the heart of the Camelback Corridor and the fashionable Biltmore Estates. Featuring the full-service Spa Biltmore, Salon and Fitness Center; two 18-hole championship golf courses; six tennis courts; five designer boutiques; and year-round outdoor adventures. There are five unique dining options throughout the property, including American comfort food with a Sonoran influence at Frank and Albert’s and a modern twist on classic cuisine at Wright’s.
One-of-a-kind luxury is yours to explore at Marriott's Canyon Villas. Our resort's vacation rentals are conveniently situated in Phoenix, just moments away from top-quality shopping, dining and outdoor activities in the Scottsdale area. Make yourself at home in your spacious, well-appointed vacation rental; all of our villa rentals are furnished with a fully stocked kitchen, a washer and dryer, free high-speed Wi-Fi, separate areas for living, sleeping and dining and plush bedding. Take a refreshing dip in one of the resort's heated outdoor pools, stay in shape at our fitness center or savor terrific poolside dining here in Phoenix at Canyon Springs Bar & Grill. In addition, you can benefit from access to world-class golf and a European-style spa at the nearby JW Marriott Desert Ridge Resort & Spa. You'll be thrilled with our resort's accessible location in Phoenix; our vacation rentals are close to Old Town Scottsdale and Camelback Mountain. We look forward to welcoming you to Marriott's Canyon Villas.
Overall 8.8 Excellent
Based on 228 reviews
All reviews
- All reviews
- Families
Excellent
8.0
Pros: Location, and the ability to use the amenities like the winding river pool at the resort across the street.
Good
6.0
Pros: The proximity of the hotel to shopping and restaurants is definitely a plus!
Good
7.0
Pros: Water features
OK
4.0
Pros: Clean room and nice location
Excellent
10.0
Pros: That it had a fridge and microwave. It was also close to desert ridge.
Excellent
10.0
Pros: The quietness and the place not being as hectic as the sister hotel across the way.
Excellent
10.0
Pros: Convenient. Great room. Spacious.
Excellent
9.0
Pros: Pool was great. Loved having access to the JW next door and all the amenities
Excellent
10.0
Pros: The pools were amazing.
Mediocre
3.0
Pros: Pool area
Excellent
10.0
Pros: Loved it. Loved that you had access to JW Marriot
Excellent
10.0
Pros: Great location for things to do away from the hotel. Pool areas looked nice but I unfortunately didn't get a chance to use them. Would like to stay again to use the facilities.
Details
Reviews
Overall 8.8 Excellent
Based on 228 reviews
Pool
9.4
Location
9.4
Cleanliness
8.8
Service
8.3
Room
7.2
Comfort
6.1
Food
5.0
Room
6.7
8.0 Excellent
Pros: Location, and the ability to use the amenities like the winding river pool at the resort across the street.
Cons: The cancellation policy was a bit frustrating. I had to leave a day early, but was not able to get a refund for that last day.I also missed the first day. Both of these were due to flight changes due to bad weather. Some kind of credit would be nice.
6.0 Good
Pros: The proximity of the hotel to shopping and restaurants is definitely a plus!
Cons: I saw the outside even though the door was closed (all doors opened to the outside). The mattress and pillows were lumpy and need to be replaced. There were bugs in the bathroom. The bathtub spout almost came off when diverting the water for a shower.
7.0 Good
Pros: Water features
Cons: No continental breakfast . Everything is extra
4.0 OK
Pros: Clean room and nice location
Cons: Did not meet the standards (in my opinion) of a four star hotel based on very small room size, very small bathroom/tub/shower, lack of upgrades amenities both in the room and on the property. Should be a three start property (just my personal opinion).
10.0 Excellent
Pros: That it had a fridge and microwave. It was also close to desert ridge.
Cons: No
10.0 Excellent
Pros: The quietness and the place not being as hectic as the sister hotel across the way.
Cons: Nothing I noticed.
10.0 Excellent
Pros: Convenient. Great room. Spacious.
Cons:
9.0 Excellent
Pros: Pool was great. Loved having access to the JW next door and all the amenities
Cons: Kickoff room was a bit small, nice but small.
10.0 Excellent
Pros: The pools were amazing.
Cons: n/a
3.0 Mediocre
Pros: Pool area
Cons: Room was dusty- was sneezing and woke up with red eyes, dirty towels and soiled linen, chased away from fire pit near pool area by a swarm of roaches, drunk guest at pool area...
10.0 Excellent
Pros: Loved it. Loved that you had access to JW Marriot
Cons: Loved it all
10.0 Excellent
Pros: Great location for things to do away from the hotel. Pool areas looked nice but I unfortunately didn't get a chance to use them. Would like to stay again to use the facilities.
Cons:
One-of-a-kind luxury is yours to explore at Marriott's Canyon Villas. Our resort's vacation rentals are conveniently situated in Phoenix, just moments away from top-quality shopping, dining and outdoor activities in the Scottsdale area. Make yourself at home in your spacious, well-appointed vacation rental; all of our villa rentals are furnished with a fully stocked kitchen, a washer and dryer, free high-speed Wi-Fi, separate areas for living, sleeping and dining and plush bedding. Take a refreshing dip in one of the resort's heated outdoor pools, stay in shape at our fitness center or savor terrific poolside dining here in Phoenix at Canyon Springs Bar & Grill. In addition, you can benefit from access to world-class golf and a European-style spa at the nearby JW Marriott Desert Ridge Resort & Spa. You'll be thrilled with our resort's accessible location in Phoenix; our vacation rentals are close to Old Town Scottsdale and Camelback Mountain. We look forward to welcoming you to Marriott's Canyon Villas.
Nestled at the base of America’s largest urban park and wilderness preserve, Arizona’s only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites.
Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape.
Overall 8.2 Excellent
Based on 2,101 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
10.0
Pros: rooms and Oasis waterpark
Excellent
10.0
Pros: Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival!
Excellent location!
Excellent
10.0
Excellent
9.7
Pros: We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early.
Excellent
8.5
Pros: Newly remodeled, spacious, comfortable suite in beautiful oasis.
Excellent
8.8
Pros: This isn't a very romantic resort. Too many places for families and not enough places for romance
OK
5.1
Excellent
10.0
Pros: We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous.
Excellent
9.4
Pros: Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important.
Dan escorted us to our room and set us up quick and easy.
Room service was awesome
Good
6.0
Pros: As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids,
Excellent
8.5
Pros: Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop.
Excellent
10.0
Pros: We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids.
Details
Reviews
Overall 8.2 Excellent
Based on 2,101 reviews
Location
7.8
Service
7.7
Amenities
7.6
Comfort
7.0
Cleanliness
6.0
Room
5.8
Breakfast
5.7
WiFi
5.2
Vibe
5.0
Food
5.0
Value for money
2.7
Service
7.5
Location
7.3
Amenities
6.8
Comfort
6.7
Breakfast
5.7
Cleanliness
5.6
Bar and Beverages
5.2
Room
5.2
Vibe
4.4
Food
4.3
Value for money
3.1
Location
8.0
Amenities
7.9
Service
7.5
Comfort
6.9
Cleanliness
6.0
Room
5.5
Vibe
5.4
Food
4.8
Value for money
3.0
Location
7.5
Amenities
7.2
Room
5.6
Value for money
2.4
Service
7.3
10.0 Excellent
Pros: rooms and Oasis waterpark
Cons: menu choices for romm service a little limited
10.0 Excellent
Pros: Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival!
Excellent location!
Cons: Restaurant had good quality food just a little overpriced.
10.0 Excellent
Pros:
Cons: Bar closed at midnight
9.7 Excellent
Pros: We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early.
Cons: We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.
8.5 Excellent
Pros: Newly remodeled, spacious, comfortable suite in beautiful oasis.
Cons: Tasteless coffee forces you to go to the Starbucks counter or dining room. Be sure to turn on the exhaust fan in the shower and/or keep the bathroom door mostly closed when showering. Learned that the hard way when the smoke alarm over the bathroom door was set off. According to the woman at the front desk, some of them are sensitive and can be set off so you have to open the terrace door to get it to stop.
8.8 Excellent
Pros: This isn't a very romantic resort. Too many places for families and not enough places for romance
Cons: DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.
5.1 OK
Pros:
Cons: The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.
10.0 Excellent
Pros: We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous.
Cons: No microwave
9.4 Excellent
Pros: Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important.
Dan escorted us to our room and set us up quick and easy.
Room service was awesome
Cons: Resort fee seems over the top considering daily rate being charged
6.0 Good
Pros: As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids,
Cons: This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.
8.5 Excellent
Pros: Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop.
Cons: Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).
10.0 Excellent
Pros: We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids.
Cons: The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.
Nestled at the base of America’s largest urban park and wilderness preserve, Arizona’s only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites.
Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape.
Daily Resort Charge will be added to the room rate and includes: Guest high speed internet access; River Ranch (max 4); Miniature Golf (max 4); Health Club Access (max 2); Tennis Court Access (1 hr. max 2); Local and Toll-Free Calls. The award-winning, 563 suite, Pointe Hilton Squaw Peak Resort hotel in Phoenix, Arizona is home to the Hole-in-the-Wall River Ranch - a water wonderland of family fun with acres of pools, waterfalls, a lazy river for tubing, waterslide, the prairie dog putting course, four lighted tennis courts and Coyote Camp - a children's adventure program. After a day outdoors in the Arizona sunshine relax at the completely renovated Spa, Salon & Fitness Centre. Spoil your body with treatments, relaxing massages, personal training or an invigorating workout. Arizona is famous for outdoor dining and the Pointe Hilton Squaw Peak Resort has just that at all of our hotel restaurants. Whether on one of the two patios overlooking the beautiful mountains or in the authentic dining room, be sure to check out the Hole-in-the-Wall restaurant featuring a western-style menu for breakfast, lunch and dinner. Or, if you don't want to leave your place in the sun, mosey on over to Slim Picken's at the River Ranch for some poolside grub. Guests of the Pointe Hilton Squaw Peak Resort in Phoenix, Arizona will enjoy relaxing in the beauty of the adjoining Mountain Preserve, while indulging in the luxurious services and activities that the resort has to offer. Set on a mountainside with panoramic views, this Spanish-style resort features 27 acres of beautifully landscaped grounds with downtown Phoenix a mere 10 miles away. The 411 standard accommodations are spacious two-room suites that feature: One king bed or two queens, Bedroom with separate living area, The Hilton Serenity Bed & Bath Collection, Hilton Alarm Clock Radio with MP3 capabilities, Queen-sized sofa sleeper in the living area. The Casita premium accommodations are available in one or two-bedroom units and each bi-level Casita features all the luxuries of the standard suites as well as: A residential setting tucked away in our Casita Village, Kitchenette with refrigerator, mini-bar, microwave oven and wet bar, Queen-sized sofa sleeper in the living area, Carport with rear access to the Casita, Second floor sun deck with table and chairs (excluding One King Casitas). The Pointe Hilton Squaw Peak Resort has more than 48,000 square feet of flexible function space, including three spacious ballrooms and 46 choices of conference rooms, meeting professionals enjoy a myriad of options including high-speed Internet access and a complete business centre. The varied technical needs of event planners and staff are met by our in-house audio/visual specialists. In the spirit of the outdoors, why not entertain your group with playful themed events at Tombstone, our cowboy town, or one of our garden patios? The Pointe Hilton Squaw Peak Resort is centrally located to all Major League Baseball's Cactus League Spring Training facilities in Greater Phoenix; including the new ballparks housing the Los Angeles Dodgers, Cleveland Indians, and the Chicago White Sox. The Pointe Hilton Squaw Peak Resort is only eight miles from Phoenix's Sky Harbor International Airport, and is close to many Phoenix local attractions. So, whether you came to Arizona for a successful meeting, recreational getaway or essential escape, Phoenix and the Pointe Hilton Squaw Peak Resort will always call you back.
Overall 8.1 Excellent
Based on 1,833 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
OK
4.0
Excellent
8.0
Pros: I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun.
Excellent
10.0
Pros: Everything was amazing.
Excellent
10.0
Pros: This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.
Good
7.4
Pros: Nice rooms for the price, fun waterpark, but the pools were dirty and the pool pavers were blistering hot on our feet.
Mediocre
2.0
Pros: Easy check in
Excellent
10.0
Pros: I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.
Good
7.7
Pros: The pool was great! The pool staff was excellent and always around if you needed anything!
OK
4.0
Excellent
10.0
Pros: It's a nice place, bed was so good
Good
7.4
Pros: Aging but acceptable property
Excellent
9.4
Pros: The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy.
The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me.
The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition.
I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa.
Details
Reviews
Overall 8.1 Excellent
Based on 1,833 reviews
Service
7.9
Pool
7.7
Location
7.2
Wellness Area
6.9
Amenities
6.6
Comfort
6.2
Room
5.3
Food
5.3
Cleanliness
4.9
Value for money
4.7
Breakfast
4.5
Vibe
3.8
WiFi
2.4
Pool
7.8
Service
7.6
Location
7.2
Amenities
7.0
Wellness Area
6.9
Comfort
5.9
Food
5.3
Value for money
4.9
Room
4.8
Cleanliness
4.7
Breakfast
4.2
Vibe
3.7
WiFi
2.3
Pool
8.0
Service
8.0
Location
7.6
Amenities
6.3
Comfort
6.2
Food
5.4
Room
5.1
Value for money
5.0
Cleanliness
4.7
Breakfast
4.7
Vibe
3.5
Service
7.7
Room
5.1
Service
7.9
Comfort
6.2
Room
5.0
4.0 OK
Pros:
Cons: Dated
8.0 Excellent
Pros: I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun.
Cons: Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.
10.0 Excellent
Pros: Everything was amazing.
Cons: How early check out was not the best.
10.0 Excellent
Pros: This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.
Cons:
7.4 Good
Pros: Nice rooms for the price, fun waterpark, but the pools were dirty and the pool pavers were blistering hot on our feet.
Cons:
2.0 Mediocre
Pros: Easy check in
Cons: They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.
10.0 Excellent
Pros: I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.
Cons:
7.7 Good
Pros: The pool was great! The pool staff was excellent and always around if you needed anything!
Cons: We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.
4.0 OK
Pros:
Cons: Rooms need updating. Pool dirty. 90% kids. They should advertise this resort as a kids and family resort. Not a good value for the money
10.0 Excellent
Pros: It's a nice place, bed was so good
Cons: Nothing to complain about
7.4 Good
Pros: Aging but acceptable property
Cons: The practice of a mandatory resort fee seems to be a gouging tactic if you don't use the services. Not against this property specifically, just the industry practice. Other than that, a pleasant stay.
9.4 Excellent
Pros: The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy.
The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me.
The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition.
I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa.
Cons: There are a few small areas that the resort could improve on:
-I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones.
-The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa.
-Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.
Daily Resort Charge will be added to the room rate and includes: Guest high speed internet access; River Ranch (max 4); Miniature Golf (max 4); Health Club Access (max 2); Tennis Court Access (1 hr. max 2); Local and Toll-Free Calls. The award-winning, 563 suite, Pointe Hilton Squaw Peak Resort hotel in Phoenix, Arizona is home to the Hole-in-the-Wall River Ranch - a water wonderland of family fun with acres of pools, waterfalls, a lazy river for tubing, waterslide, the prairie dog putting course, four lighted tennis courts and Coyote Camp - a children's adventure program. After a day outdoors in the Arizona sunshine relax at the completely renovated Spa, Salon & Fitness Centre. Spoil your body with treatments, relaxing massages, personal training or an invigorating workout. Arizona is famous for outdoor dining and the Pointe Hilton Squaw Peak Resort has just that at all of our hotel restaurants. Whether on one of the two patios overlooking the beautiful mountains or in the authentic dining room, be sure to check out the Hole-in-the-Wall restaurant featuring a western-style menu for breakfast, lunch and dinner. Or, if you don't want to leave your place in the sun, mosey on over to Slim Picken's at the River Ranch for some poolside grub. Guests of the Pointe Hilton Squaw Peak Resort in Phoenix, Arizona will enjoy relaxing in the beauty of the adjoining Mountain Preserve, while indulging in the luxurious services and activities that the resort has to offer. Set on a mountainside with panoramic views, this Spanish-style resort features 27 acres of beautifully landscaped grounds with downtown Phoenix a mere 10 miles away. The 411 standard accommodations are spacious two-room suites that feature: One king bed or two queens, Bedroom with separate living area, The Hilton Serenity Bed & Bath Collection, Hilton Alarm Clock Radio with MP3 capabilities, Queen-sized sofa sleeper in the living area. The Casita premium accommodations are available in one or two-bedroom units and each bi-level Casita features all the luxuries of the standard suites as well as: A residential setting tucked away in our Casita Village, Kitchenette with refrigerator, mini-bar, microwave oven and wet bar, Queen-sized sofa sleeper in the living area, Carport with rear access to the Casita, Second floor sun deck with table and chairs (excluding One King Casitas). The Pointe Hilton Squaw Peak Resort has more than 48,000 square feet of flexible function space, including three spacious ballrooms and 46 choices of conference rooms, meeting professionals enjoy a myriad of options including high-speed Internet access and a complete business centre. The varied technical needs of event planners and staff are met by our in-house audio/visual specialists. In the spirit of the outdoors, why not entertain your group with playful themed events at Tombstone, our cowboy town, or one of our garden patios? The Pointe Hilton Squaw Peak Resort is centrally located to all Major League Baseball's Cactus League Spring Training facilities in Greater Phoenix; including the new ballparks housing the Los Angeles Dodgers, Cleveland Indians, and the Chicago White Sox. The Pointe Hilton Squaw Peak Resort is only eight miles from Phoenix's Sky Harbor International Airport, and is close to many Phoenix local attractions. So, whether you came to Arizona for a successful meeting, recreational getaway or essential escape, Phoenix and the Pointe Hilton Squaw Peak Resort will always call you back.
Daily Resort Charge will be added to the room rate and includes: Guest internet access; access to Falls Water Village (max 4), Golf Driving Range & Tennis; 10% off select clothing in resort shops, and 20% off on select Spa services; local/800 calls. Guests of the Pointe Hilton Tapatio Cliffs Resort in Phoenix, Arizona can expect quality accommodations and superior service that is consistent with Hilton Hotels and Resorts throughout the world. Nestled in the rugged terrain of the Phoenix North Mountains in Arizona and about 20 minutes from the Phoenix Sky Harbor International Airport, the Resort is a 584 all-suite resort property offering luxurious services and activities. The accommodations are spacious two-room suites with one king bed or two queens and promise a relaxing visit to the Valley of the Sun. Each suite offers the Hilton Serenity Bed & Bath collection, as well as high-tech and high-touch guest room features including the Hilton Alarm Clock Radio with MP3 capabilities. This mountainside Phoenix, Arizona retreat is home to The Falls Water Village, the perfect family fun center. Three-acre oasis of swimming pools, waterfalls, 138-foot waterslide, 23 private cabanas, Cascades Cafe, Two hot plunge spas. Many other recreational opportunities await you, that include: 18-hole championship golf course - Lookout Mountain Golf Club, home of The Hilton Golf Academy, Full-Service Tocaloma Spa & Salon, Two lighted tennis courts, Eight swimming pools, Precor workout centre, sauna, hiking and much more. In Arizona, outdoor dining is famous and the Resort has five themed dining options available on the hotel grounds. Different Pointe of View, AAA Four-Diamond Award winner for 19 consecutive years, with its new American cuisine, renowned service, award-winning wine menu and views of Phoenix that will leave you breathless resides 1,800 feet above the city lights. Pointe In Tyme features steak favorites enhanced with homemade marinades and rubs, seasonal entrees and wonderful seafood dishes. La Cantina specializes in fresh Mexican selections with a brand new fiesta setting (Open Seasonally). Cascades Cafe is the perfect place to enjoy lunch favorite's poolside at The Falls Water Village. The Works for pizza, ice cream and lighter fare (Open Seasonally). The Lobby Bar highlights a morning coffee bar and Danish or a refreshing drink for your late afternoon pleasure. The versatility and scope of our meeting facilities set our Resort apart from other Arizona conference resorts. The opportunities for successful meetings here are endless with our professional staff, extensive business centre, DS3 high-speed Internet access and in-house audio/visual department. More than 65,000 square feet of total meeting and garden function space has been designed specifically for conventions and events. Groups who wish to enjoy the Phoenix climate can select the picturesque desert surroundings of Hidden Valley, our mountainside outdoor venue. Whether your meeting is for 20 or 1,500, our nationally recognized team has devoted themselves to making every event a triumph. The Resort is centrally located to all Major League Baseball's Cactus League Spring Training facilities in Greater Phoenix; including the new ballparks housing the Los Angeles Dodgers, Cleveland Indians, Cincinnati Reds and the Chicago White Sox. Peoria Sports Complex, Peoria, Arizona - San Diego Padres and Seattle Mariners. Goodyear Stadium, Goodyear, Arizona - Cleveland Indians and Cincinnati Reds. Camelback Ranch Ballpark, Glendale, Arizona - Los Angeles Dodgers and Chicago White Sox. Hohokam Park, Mesa, Arizona - Chicago Cubs. Tempe Diablo Stadium, Tempe, Arizona - Los Angeles Angels. Phoenix Municipal Stadium, Phoenix, Arizona - Oakland A's. Scottsdale Stadium, Scottsdale, AZ.
Overall 8.0 Excellent
Based on 1,117 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Good
6.0
Pros: beauriful view from the highest point on the property. Rooms are a bit stale and in need of renovation. Sink made weird noises that woke us up. Staff is mediocre at front desk.
Excellent
8.0
Pros: Close to family.
Mediocre
2.0
Pros: Nothingeverything
Mediocre
2.0
Good
7.4
Pros: Beautiful location and amenities.
Excellent
8.2
Pros: Resort was pretty and acommodations acceptable for price.
Excellent
10.0
Pros: Pool area, lobby.
Good
6.5
Pros: Based upon the first impression of the front desk service, along with the room, I was expecting a perfectly fine stay. Especially, considering, the stay was only for one night. The room was spotless, and super cute! (We got one with a jacuzzi, which is definitely a bonus of this hotel.) there was even a little note from the maid, ensuring we knew it had been cleaned 100%, for our satisfaction.
Excellent
9.7
Pros: Lounge view awesome went for the sunset and ended up going back for night cap and view of Phoenix at night from the mountain every night. Plenty to do golf, great hiking trails, tennis and great pool area.
OK
5.4
Pros: Nice room nice pools
Excellent
10.0
Pros: as we frequent several valley hotels, we especially loved the adult pool area....................
OK
4.0
Pros: Place is old needs updates
Details
Reviews
Overall 8.0 Excellent
Based on 1,117 reviews
Breakfast
8.6
Service
8.2
Pool
7.2
Location
6.6
Comfort
6.5
Amenities
6.1
Room
5.9
Wellness Area
5.8
Cleanliness
4.9
WiFi
4.0
Vibe
3.2
Service
8.4
Pool
7.4
Comfort
6.4
Location
6.2
Amenities
5.9
Wellness Area
5.7
Room
5.7
Cleanliness
4.7
Vibe
3.3
Service
8.2
Pool
7.1
Comfort
6.7
Location
6.5
Amenities
6.3
Room
5.9
Wellness Area
5.4
Value for money
5.1
Cleanliness
4.4
Vibe
3.2
Service
8.2
Amenities
6.3
Room
6.0
Service
8.5
Comfort
6.3
Amenities
6.0
Room
5.8
Vibe
3.3
6.0 Good
Pros: beauriful view from the highest point on the property. Rooms are a bit stale and in need of renovation. Sink made weird noises that woke us up. Staff is mediocre at front desk.
Cons:
8.0 Excellent
Pros: Close to family.
Cons: The resort is tired and it shows.
2.0 Mediocre
Pros: Nothingeverything
Cons:
2.0 Mediocre
Pros:
Cons: My girlfriend and I stayed here for the fourth of July weekend. I will never stay here again ever. The room was dated. The room looked like a road side motel. The pictures and smoke dectors were falling off the wall. The refrigerator door had a hole like some one kicked it. I went to four different ice machines four different times and not one of them worked. I had to drive to the store it was very inconvenient. For the amount we paid for each nigh it was not worth it. We didn't even go to the water park portion of the resort because we were so disappointed with our room
7.4 Good
Pros: Beautiful location and amenities.
Cons: We expected great services and top-notch amenities, but the staff and our room were just mediocre. First, we had to wait for 10 minutes to sign in. The check-in agent was tied up with a time-consuming transaction but didn't even bother to apologise for the wait, much less attempt to summon a colleague to help us. Bad form. Next, we paid for queen-sized beds, but our room was outfitted with full-size beds. Wah wah. It was late and we weren't in the mood for making a fuss, but it was just...shabby. Nothing horrible, just not good.
8.2 Excellent
Pros: Resort was pretty and acommodations acceptable for price.
Cons: Narrow roadways and endless views of cars. I was unable to find a way to navigate through the resort without walking through the parking lots.
Only room service ordered was a caesar salad with a total cost of over $20. Lettuce had just been washed, but not dried so it was watery with cold cut type chicken placed on top. Very poor especially for a Hilton.
10.0 Excellent
Pros: Pool area, lobby.
Cons: Parking was horrible and not convenient in the area we were in
6.5 Good
Pros: Based upon the first impression of the front desk service, along with the room, I was expecting a perfectly fine stay. Especially, considering, the stay was only for one night. The room was spotless, and super cute! (We got one with a jacuzzi, which is definitely a bonus of this hotel.) there was even a little note from the maid, ensuring we knew it had been cleaned 100%, for our satisfaction.
Cons: That being said, I was required to call a 1-800 line, for room service? I was directed to an obscure representative, who was way beyond unprofessional, who then, transferred me to the kitchen of, what I found out later, was Streets of New York. Sure, but then why is it called OrderInn, on the room service menu? I just want to know where the food I'm paying stupid amounts of money for, is coming from. Along with several, basic food items, such as, plain old, Garlic bread, that they had, extensively, labeled as "Passion bread", and was being way overcharged for.
9.7 Excellent
Pros: Lounge view awesome went for the sunset and ended up going back for night cap and view of Phoenix at night from the mountain every night. Plenty to do golf, great hiking trails, tennis and great pool area.
Cons: Since you are literally on top of a mountain restaurants off property are not walk to but a quick 10 minute cab or car ride.
5.4 OK
Pros: Nice room nice pools
Cons: I stayed on a Monday until Wednesday and it wasn't very busy at all. I was put in the farthest room from the main pool so it wasn't walking distance, did receive shuttle service but would of been nicer to be closer.
10.0 Excellent
Pros: as we frequent several valley hotels, we especially loved the adult pool area....................
Cons: our room had absolutely no view front or back
4.0 OK
Pros: Place is old needs updates
Cons: Everything
Daily Resort Charge will be added to the room rate and includes: Guest internet access; access to Falls Water Village (max 4), Golf Driving Range & Tennis; 10% off select clothing in resort shops, and 20% off on select Spa services; local/800 calls. Guests of the Pointe Hilton Tapatio Cliffs Resort in Phoenix, Arizona can expect quality accommodations and superior service that is consistent with Hilton Hotels and Resorts throughout the world. Nestled in the rugged terrain of the Phoenix North Mountains in Arizona and about 20 minutes from the Phoenix Sky Harbor International Airport, the Resort is a 584 all-suite resort property offering luxurious services and activities. The accommodations are spacious two-room suites with one king bed or two queens and promise a relaxing visit to the Valley of the Sun. Each suite offers the Hilton Serenity Bed & Bath collection, as well as high-tech and high-touch guest room features including the Hilton Alarm Clock Radio with MP3 capabilities. This mountainside Phoenix, Arizona retreat is home to The Falls Water Village, the perfect family fun center. Three-acre oasis of swimming pools, waterfalls, 138-foot waterslide, 23 private cabanas, Cascades Cafe, Two hot plunge spas. Many other recreational opportunities await you, that include: 18-hole championship golf course - Lookout Mountain Golf Club, home of The Hilton Golf Academy, Full-Service Tocaloma Spa & Salon, Two lighted tennis courts, Eight swimming pools, Precor workout centre, sauna, hiking and much more. In Arizona, outdoor dining is famous and the Resort has five themed dining options available on the hotel grounds. Different Pointe of View, AAA Four-Diamond Award winner for 19 consecutive years, with its new American cuisine, renowned service, award-winning wine menu and views of Phoenix that will leave you breathless resides 1,800 feet above the city lights. Pointe In Tyme features steak favorites enhanced with homemade marinades and rubs, seasonal entrees and wonderful seafood dishes. La Cantina specializes in fresh Mexican selections with a brand new fiesta setting (Open Seasonally). Cascades Cafe is the perfect place to enjoy lunch favorite's poolside at The Falls Water Village. The Works for pizza, ice cream and lighter fare (Open Seasonally). The Lobby Bar highlights a morning coffee bar and Danish or a refreshing drink for your late afternoon pleasure. The versatility and scope of our meeting facilities set our Resort apart from other Arizona conference resorts. The opportunities for successful meetings here are endless with our professional staff, extensive business centre, DS3 high-speed Internet access and in-house audio/visual department. More than 65,000 square feet of total meeting and garden function space has been designed specifically for conventions and events. Groups who wish to enjoy the Phoenix climate can select the picturesque desert surroundings of Hidden Valley, our mountainside outdoor venue. Whether your meeting is for 20 or 1,500, our nationally recognized team has devoted themselves to making every event a triumph. The Resort is centrally located to all Major League Baseball's Cactus League Spring Training facilities in Greater Phoenix; including the new ballparks housing the Los Angeles Dodgers, Cleveland Indians, Cincinnati Reds and the Chicago White Sox. Peoria Sports Complex, Peoria, Arizona - San Diego Padres and Seattle Mariners. Goodyear Stadium, Goodyear, Arizona - Cleveland Indians and Cincinnati Reds. Camelback Ranch Ballpark, Glendale, Arizona - Los Angeles Dodgers and Chicago White Sox. Hohokam Park, Mesa, Arizona - Chicago Cubs. Tempe Diablo Stadium, Tempe, Arizona - Los Angeles Angels. Phoenix Municipal Stadium, Phoenix, Arizona - Oakland A's. Scottsdale Stadium, Scottsdale, AZ.
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