Hotel Xcaret Mexico

5 stars
Carr. Chetumal - Puerto Juarez Km. 282, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
8.6
Very good
based on 2035 reviews
2,035 reviews
Wed 24/12
-
Thu 25/12
1 room, 2 guests
Deals from
£388
/Cheapest rate per night
Room type
Provider
Nightly total
Double room
£388
Standard Room
£510
Queen room
£552
49 more Hotel Xcaret Mexico deals
49 more Hotel Xcaret Mexico deals
Photos of Hotel Xcaret Mexico
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Situated in Playa del Carmen, 6 km from Playa del Carmen Maritime Terminal, Hotel Xcaret Mexico All Parks All Fun Inclusivehas a number of amenities including a private beach area, an outdoor swimming pool and a tennis court. Around 6 km from ADO International Bus Station, the property is also 6 km away from Disabled-friendly beach and offers free WiFi. The resort has a restaurant, and Kool Beach Club is 7 km away. At the resort, rooms have a balcony. Each room is fitted with a private bathroom with free toiletries, while selected rooms are equipped with sea views. At Hotel Xcaret Mexico All Parks All Fun Inclusiverooms come with air conditioning and a flat-screen TV. A buffet breakfast can be enjoyed in the breakfast area. The wellness area at the accommodation is comprised of a hot tub and a fitness centre. Guests can take part in various activities in the surroundings, including snorkelling and hiking. Staff at the reception can provide information on what to do in the area. Church of Guadalupe is 8 km from Hotel Xcaret Mexico, while Rio Secreto is 3.3 km from the property. Cozumel International Airport is 21 km away, and the property offers a free airport shuttle service. Please do consider that the rate for children is not included, children must pay at the check in. Enjoy full free access to Experiencias Xcaret’s nature parks and tours( (Xcaret, Xplor, Xplor Fuego, Xenses, Xoximilco, Xel-ha and Xenotes), as well as each of their dining plans.
8.6
Very good rating
Based on 2,035 verified guest reviews

Latest deals for Hotel Xcaret Mexico

Wed 24/12
Thu 25/12
Luxury Room
bed type unknown
£814
nightly with fees
bed type unknown
£814
nightly with fees
1 twin bed
£846
nightly with fees
Superior room
bed type unknown
£848
nightly with fees
bed type unknown
£867
nightly with fees
bed type unknown
£870
nightly with fees
Queen room
2 queen beds
£552
nightly with fees
2 queen beds
£625
nightly with fees
2 queen beds
£698
nightly with fees
Double room
bed type unknown
£388
nightly with fees
bed type unknown
£502
nightly with fees
bed type unknown
£537
nightly with fees
Standard Room
bed type unknown
£510
nightly with fees
bed type unknown
£535
nightly with fees
bed type unknown
£560
nightly with fees
King room
1 king bed
£1,012
nightly with fees
bed type unknown
£1,117
nightly with fees
bed type unknown
£1,201
nightly with fees
Deluxe room
bed type unknown
£1,037
nightly with fees
bed type unknown
£1,281
nightly with fees
How do payments to us affect ranking and how do we rank results?
Learn more
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Cookie settings

Amenities at Hotel Xcaret Mexico

  • Private beach
  • Adults only
  • Outdoor pool
  • Indoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • Private check-in/check-out
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water
  • Chapel/shrine

Things to do

  • Gift shop
  • Bicycle hire
  • Board games/puzzles
  • Game room
  • Golf
  • Canoeing
  • Cycling
  • Darts
  • Bingo
  • Evening entertainment
  • Beauty salon
  • Mini-golf
  • Table tennis
  • Water park
  • Pool table
  • Water sport facilities (on site)

Accessibility and suitability

  • Hypoallergenic
  • Hypoallergenic pillow
  • No smoking
  • Designated smoking area
  • Pets allowed on request. Charges may apply.
  • Disabled access
  • Adults only
  • Lift
  • Accessible parking
  • Allergy-free room
  • Toilet with grab rails
  • Upper floors accessible by lift

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap

Bathroom

  • Hairdryer
  • Open-air bath
  • Bathrobe
  • Private bathroom
  • Shower
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper
  • Toothbrush

Family friendly

  • Babysitting or child care
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Pushchairs
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground
  • Baby safety gates

Pool and spa

  • Spa
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Steam room
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Breakfast in the room
  • Coffee machine
  • Vending machine (snacks)
  • Dining area

General

  • Garden view
  • Storage available
  • River view
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Telephone
  • Tile/marble floor

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Carbon monoxide detector

Parking and transportation

  • Free airport shuttle
  • Free parking
  • Private parking
  • Shuttle service (free)
  • Valet parking

Outdoor

  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Balcony

Bedroom

  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Cleaning products
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • Streaming service
  • Shared lounge/TV area
  • TV

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Fitness

  • Aerobics
  • Fitness classes
  • Fitness centre
  • Tennis

Workspace

  • Fax
  • Laptop safe
  • Desk

Reviews of Hotel Xcaret Mexico

8.6
Very good
2035 verified ratings
Wonderful
1600
Very good
151
Good
100
Okay
43
Fair
42
Mediocre
22
Poor
77

Summary of reviews

Guests say
Guests appreciated the beautiful location, architecture, and food, but many expressed dissatisfaction with customer service, room readiness, and cleanliness issues. The amenities and activities were also mentioned as needing improvement, particularly for families.
AI-generated from customer reviews
Location9 out of 10
Cleanliness3 out of 10
Service2.5 out of 10
Sort by:Most recent

Show reviews that mention

Filters

All filters

Filters

Review rating
Traveller type
Time of year

Score by provider

All reviews

2.0
Poor
Engilla, Jun 2021
Pros (+) Horrible hotel, horrible staff, very unfriendly, quality of food was terrible for the price you pay. I mean a standard room is 600 above and it’s so not worth it
Cons (-) Quality of food. Staff, room doors are tin and rooms are very noisy so don’t expect to have a quite room where you can get sleep.
6.0
Okay
Anonymous, Oct 2020
Pros (+) Our room view was great. The spa hidrotherapy was great. Included parks were great. I’m hesitant to give a lower rating because everyone was so nice and our last trip before this one was magical. Very little plastic use.
Cons (-) Restaurants and bars were large in number but hit or miss in quality - xingao which requires a reservation was a total let down. Las playas wasn’t very good and ants will eat you alive. The drinks were watered down or just a bunch of sugar except for the lobby bar or dan’s bar in fuego. The water temperature for the shower was scalding hot or freezing, which was annoying. The toilet flushes so har...
Read more
10
Wonderful
Miguel, Aug 2020
Pros (+) Everything was great, but the service over the top!
Cons (-) No idea, they have all.
10
Wonderful
Liza, Jun 2020
Pros (+) Everything food delicious
Cons (-) Nothing
10
Wonderful
Anonymous, Aug 2018
Pros (+) The staff were always making sure you had the best experience when dining and any of the many restaurants. When they said all included, they meant it. Free transportation to all the activities and tours. Just amazing
9.1
Wonderful
Anonymous, Jan 2018
Cons (-) Staff still learning and a bit slow . Somethings not finished yet but overall magnificent

Location

Carr. Chetumal - Puerto Juarez Km. 282, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Xcaret Park0.4 mi
  • Xcaret Archaeological Site0.4 mi
  • Xcaret Spa0.5 mi
  • Terminal marítima Punta Venado1.3 mi
  • Underwater Technical World2.2 mi
  • Playacar Golf Club2.6 mi
  • The Reef Marina2.7 mi
  • Aviario Xaman Ha3.2 mi
  • Terminal Marítima de Playa del Carmen3.6 mi
  • Albertos SCUBA3.8 mi
  • Parque 28 de julio4 mi
  • La Fe4.5 mi

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Essential information about Hotel Xcaret Mexico

Low season

High season

Average price (weeknight)

Average price (weekend night)

September
November
£862
£683
Cheapest month to stay with an average 33% drop in price.
Most expensive month to stay with an average 51% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Hotel Xcaret Mexico

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Hotel Xcaret Mexico

  • If you’re after a cheap room at Hotel Xcaret Mexico, then you should consider staying during the low season. The cheapest deals can generally be found in September and May.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Hotel Xcaret Mexico, plan to stay on a Friday or Wednesday. The most expensive day is usually Tuesday.
  • The cheapest price a room at Hotel Xcaret Mexico was booked for on KAYAK in the last 2 weeks was £888, while the most expensive was £888.
  • How long should you stay at Hotel Xcaret Mexico? KAYAK users usually book their rooms here for 6 days.

FAQs when booking at Hotel Xcaret Mexico

  • Where is Hotel Xcaret Mexico located?

    Hotel Xcaret Mexico is located at Carr. Chetumal - Puerto Juarez Km. 282, 3.8 miles from the centre of Playa del Carmen. Xcaret Park is the closest landmark to Hotel Xcaret Mexico.

  • When is check-in time and check-out time at Hotel Xcaret Mexico?

    Check-in time is 15:00 and check-out time is 12:00 at Hotel Xcaret Mexico.

  • Does Hotel Xcaret Mexico offer free Wi-Fi?

    Yes, Hotel Xcaret Mexico offers free Wi-Fi.

  • Does Hotel Xcaret Mexico offer free parking?

    Yes, Hotel Xcaret Mexico offers free parking.

  • Does Hotel Xcaret Mexico offer free airport shuttle service?

    Yes, Hotel Xcaret Mexico offers free airport shuttle service.

  • How far is Hotel Xcaret Mexico from the airport?

    Hotel Xcaret Mexico is 12.9 miles from Cozumel. Hotel Xcaret Mexico is 34.8 miles from Cancun.

  • Does Hotel Xcaret Mexico have a pool?

    Yes, Hotel Xcaret Mexico has a pool on-site.

  • How does KAYAK find such great Hotel Xcaret Mexico hotel deals?

    KAYAK scours the web for all room deals available at Hotel Xcaret Mexico in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Xcaret Mexico and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Xcaret Mexico.

Nearby hotels and places to stay

Closest

See more nearby stays
5-star hotel
60% cheaperOccidental at Xcaret Destination8.1 Excellent (2,084 reviews)0.03 miPrivate beach, snorkelling, Outdoor pool£225+
31% cheaper
A Paradise Of Luxury
0.18 mi£389+
5-star hotel
La Casa de la Playa by Xcaret- All Fun Adults Only
9.3 Excellent (50 reviews)0.54 miAdults only, snorkelling, Outdoor pool£1,330+
2-star hotel
La Casa de la Playa
0.54 mi£1,528+

Cheapest

See cheapest stays in Playa del Carmen
3-star hotel
98% cheaper
Casa Kaoba Hotel & Suites
7.9 Good (1,057 reviews)1.52 miOutdoor pool, Restaurant, Bar/Lounge£14+
4-star hotel
77% cheaper
Terasu Riviera Maya Hotel & Spa, en Xcaret
9.1 Excellent (197 reviews)0.78 miOutdoor pool, Restaurant, Free Wi-Fi£129+
5-star hotel
60% cheaperOccidental at Xcaret Destination8.1 Excellent (2,084 reviews)0.03 miPrivate beach, snorkelling, Outdoor pool£225+
5-star hotel
57% cheaperIberostar Waves Tucán8.7 Excellent (459 reviews)1.96 miPrivate beach, snorkelling, Outdoor pool£242+

Most recommended

See most recommended stays in Playa del Carmen
5-star hotel
Palmaia The House of Aia
9.6 Excellent (295 reviews)1.66 miPrivate beach, snorkelling, Outdoor pool£580+
5-star hotel
La Casa de la Playa by Xcaret- All Fun Adults Only
9.3 Excellent (50 reviews)0.54 miAdults only, snorkelling, Outdoor pool£1,330+
4-star hotel
77% cheaper
Terasu Riviera Maya Hotel & Spa, en Xcaret
9.1 Excellent (197 reviews)0.78 miOutdoor pool, Restaurant, Free Wi-Fi£129+
5-star hotel
Hotel Xcaret Arte - Adults Only
8.9 Excellent (977 reviews)0.55 miPrivate beach, no minors, snorkelling£578+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8.1
3.8 mi
Cozumel
12.9 mi

Everything you need to know for your stay in Playa del Carmen