This hotel does not transport to Carnival Cruise lines terminal in Long Beach. I was misinformed when I called Doubletree San Pedro and asked about shuttle transportation. I was told that they provided it as a complementary service but failed to tell me that this did not include Carnival Cruise Lines (which I was sailing on!) I found the service efficient but not friendly. The dining room staff was very friendly and quick to resolve a problem I had with their white rice (which was terrible!). They resolved this matter quickly. The room was comfortable but the TV needed replacing as it had a terrible picture. It's a clean and safe location but not a 5 star hotel.
In short, the hotel presents itself as an upper scale water front stay, but is in fact worn down and dirty. The rooms and buildings are showing their age, and have TERRIBLE up keep. Wost of all is the completely dishonest and apathetic staff. The front desk manager tried to at first give me a completely different room than what I had reserved and pre-paid for, then tried to give me a sub standard room. When told that I wanted the room I paid for, I was told that despite being 30 minutes past check in time, my room wasnt ready. I came back later in the evening and got a room of the type I had reserved. It was in poor repair, with exposed wires and loose electrical outlet covers, dirty bathroom, and stank of cigarette smoke despite being a non-smoking room. The next morning there was NO WATER. When I called to ask what was going on, I was essentially told 'tough luck'. I will spare you the saga of trying to deal with management and corporate. AVOID AVOID AVOID!!!
Hotel was nice with a good restaurant. Fun place to walk around with a park close by. Great shuttle to cruise line.
We spent 4 nights at the Doubletree before going on a Panama Cruise and we enjoyed our stay very much. The hotel is located in a quiet area but close walking to restaurants, etc. The surroundings are lovely and also it's very convenient to the docks for people going on a cruise. Another bonus is that the hotel supplies transporation to the docks when you ready to board the ship. All in all staying at the Doubletree was a very pleasant experience and my husband and I would highly recommend it.
I actually stayed at the wrong place. Our cruise was leaving from Long beach instead of San Pedro, Ca. The hotel provided transportation to Long Beach. which is not their standard procedure. We enjoyed our stay at a very lovely place.
The rooms were nice. The food in the restuarant was very good. The view of the marina was lovely. The staff was courtesy and helpful. The only downside is that the pool, although heated, was outside and it was not quite warm enough to utilize. The fitness facility was stocked with good equipment. I would recommend staying here.
Room not ready an arrival. Room not cleaned the next day until after several phone calls. Noisy party on balcony next door not quieted until after phone call. Abt 130 AM.
WE STAYED THERE THE EVENING BEFORE A CRUISE AND LOVED IT...IT WAS BEAUTIFUL...SERVICE WAS GREAT AND WE LEFT OUR CAR THERE UNTIL WE ARRIVED AND WERE PICKED UP BY THE HOTEL VAN. IT REALLY WAS A NICE START TO A GREAT VACATION.
If you have a boat, this is the perfect place to stay. People are nice. Service was great. Location is a bit out of the way to cruise around LA, but great if you are just staying around Long Beach.
As I sit in my run down room with no hot water for the second day in a row, I feel the need to warn any potential guests of this facility to not be swayed by the great views of the marina. That's really the only redeeming factor for this poor excuse for a Hilton property. The furniture in the rooms is shabby , dirty and in need of replacement. I do not have a desk chair, but a chair from the banquet facility. No hot water for two days and a staff that could give a flip. I stayed T this hotel last month and I had no airconditioning. I will not be coming back.
We took the Super Shuttle from LAX. First stop was another hotel. We were in awe of the people getting out at this stop because the hotel was so 'rich' looking. The first stop seemed so 'tight' because the hotel was embedded in the city. We didn't know what to expect at Doubletree. Next stop was the Doubletree San Pedro. Oh my gosh, we felt so lucky! Everything was perfect. The room was clean and well appointed. The balcony was roomy and refreshing. The weather was fabulous. The hotel shuttle took up to a restaurant nearby and picked us up. The morning of our cruise, we have a wonderful buffet breakfast. I would recommend this place just because of the beautiful views. Looking out at the marina was breathtaking plus we saw our cruise ship arrive the next morning! Just try to get a room with a balcony.
We had a very nice 1 night stay at the Double Tree in San Pedro, CA. We ate in the resturant and the food was quite tasty. It was spacious, very clean and comfortable. The front desk people were very helpful and got the room ready for us before the designated check in time, as we arrived early. I loved their cookies! 4 thumbs up out of 5!!!
The frontdesk personnel Everything, too much noise, dirty floor, cockroaches in room, no water in room, people rumning at 1am, people smoking weed at the pool
Location, spacious room, clean bathroom, free parking and WiFi. Carpet had built up dirt.
Location The Blankets were old and itchy.. Also the cleaners failed to clean urine off the seat some how. They did just give us a new room which was nice. Staff there is actually ok. Well at least the lady that worked at night.
The room was not cleaned from the previous stay, beds were a mess not made. Trash, staff cleaned poorly. Staff was only going to change bed linens and not blankets, after I noticed, and asked for clean blankets the staff indicated they only wash 1 wk.
Nothing Customer service Sucks
Do not like and should be closed for morket Rooms are dirty.Not secureMy luggage was stolen from the room.Someone took away our luggage from the window which is covered by linen so we do not know whether it is open but ...so staff is with the thief.
Spacious room, modern bathroom, great location.
The hotel staff was very nice. Very old room, not sure the sheets are laundered. Unfortunately it was the only room available. Had to run next door to the store and buy some flea spray and also Febreze before I could even unpack.
Nothing My room smelled like if it was a smoking, but I had requested a non smocking room. The front desk man said it was a non smoking, but that people don't listen to him. And he wanted us to deal with it. I wouldn't go back.
free breakfast quality of the room, staff and service.
In the middle of Long Beach downtown. You could walk to local restaurant. Free breakfast was good. Nothing I didn't like
The rooms were spacious and very clean. No complaints.
The hotel is clean and the rooms look modern and up to date. The location in downtown Long Beach is pretty central if you want to be in Long Beach. Two double beds instead of two queens, lots of sound traveling between rooms, not a very good shower, room was on the smaller side, check-in issues were an annoyance and were due to staff's actions. Price quite high for what we got.
clean & great location THe undisclosed fee to park at hotel. $10 a night which was never disclosed on either website, NOT RIGHT!!!!
It was so close to shoreline and pine avenue You could hear through the rooms
Great Location for the Convention Center, lots of restaurant's in the area, and the comp. breakfast was good The comp. breakfast should be extended to 10:30AM , Refrigerator in rooms would be good improvement. The coffee pot and ice bucket should not be kept in the bathroom, its unsanitary
Location if hotel And cleanliness. the pool looked deceptivly large on the website. It was basically a giant hot tub. The staff was not accommodating. I wanted an earlier check in @ 2:15, I had three small children and apparently no rooms were clean. The breakfast was shady at best and not much room. I had to take the food into my room. This is the last Best Weatern I stay in.
Convenient drive from there to the funeral I was attending the next morning. Easy check out Parking fee and got the very last parking spot at night
Location was great. 15 minute walk to the Pike and waterfront location. Close to restaurants, and shopping. The room was clean and comfortable. Staff was very friendly and plenty of parking. The pool was a little small.
It was clean and comfortable . I liked that it had things you might forget like a razor , sewing kit, toothbrush , ect. Not enough seating area at breakfast.
Staff friendly Parking could have been better, no big deal, we arrived late!
Cleanliness and friendly AM staff No room service
Being Located near Long Beach was the main reason i booked. It was so easy in the morning to get into Port of long Beach, cruise terminal, downtown and aquarium. I would only give 3 stars for cleanness. It's old cruise so you can't expect the bathroom to be modified or anything but seem to work sometimes, the shower and flusher was an issue in the room I stayed.
Unique and different. Good food although pricey as well. Lot's of things to do and see. Lot's of channels in room. Bed a bit small... We went during a special event and spent extra for the winter "chill" event. avoid at all costs. totally overpriced for what you get. Most disappointing part of our trip.
I enjoyed the history, as the ship is a museum. I also enjoyed the scariness of it. I caught orbs in my room, B505, and it was spooky. I enjoyed the feeling of being on a ship and the sights from the decks. I don't know if the rustic feel is part of the theme but it seems as if it could use some maintenance.
the novelty of staying in an ocean liner the value for price, the staff, the size of the room, the parking, the lack of amenities onboard, the check-in process,
There was no hot water in the shower. I told the staff I was sick and needed my room right away and they didn't really seem to care.
Right next door to the Carnival port. Enjoyed the self guided tour of the ship. The rooms are large. We had a 3 person room which consisted of one large room with a king bed with an adjoined small room with a twin bed and bathroom. They offer free shuttle to/from downtown Long Beach. They charge $35 to check in before 4pm. They charge parking for hotel guests. The rooms, food, and drinks are overpriced. The bedding was dirty, and it didn't look like they have ever vacuumed under the bed. There was a fire alarm at midnight. The submarine was closed.
The staff was knowledgable and very friendly. The historical information was incredible both posted and what staff knew. Being able to explore many places on the ship on our own was really fun. Wish there was a microwave in the room.
Cool old ship. It's old ship, so the rooms are a bit old and not exactly sparkling clean. But the real issue is the Dark Harbor, haunted house event that goes on in October. We were not informed till arriving that are room would be adjacent to this raucous event. From 7pm until 1 am in the morning, extremely loud music, screaming, grass breaking and roaring gas flame would shoot off. It's criminal that the Queen Mary would rent rooms next to this mess. Oh but the front desk gives out cheap ear plugs, so that makes it all better.... not. We were on our one year anniversary and needless to say, were extremely disappointed and frustrated,
The Queen Mary is an amazing hotel: historic, beautiful and a great location! We can't wait to stay there again!!!
It's a cool, old cruise ship. It's kind of a tourist destination in itself. Also, it's really close to the helipad if you're taking the helicopter to Catalina. Overall, the boat felt old and empty and dingy. The bathroom looked a little dirty —probably just age—and there were lightbulbs missing from some of the fixtures in our room. I wanted it to be like stepping back in time, but that wasn't the experience on a weekday. Maybe weekends are better?
We left to go to Catalina and asked them to hold wedding cake til we returned later that eve. When we got there they had put the cake in one of the catering refrigerators, and didn't know which one. Front desk people said the catering manager had left and he was only 1 with key & asked if we could come back the following day, which we couldn't. I said someone must have a key. He called around & finally someone said to check w/security, who had the key. I waited 35 mins. to get my cake. Why didn't person at front desk, and the manager he called, know security would have a key. Or why didn't they put it in a refrigerator they could get to knowing we were coming back that eve.
Atmosphere, history The bathroom wall in the shower was peeling. Looks like they don't maintain their rooms.
The views, particularly at night. It was undergoing renovation of one of the towers. Some noise etc. associated with that although it stopped by 5 pm. The staff at the restaurant was really terrible when I had a late lunch. I have stayed there before and enjoyed good service, but it was quite bad on this trip. I waited for at least ten minutes while waiters walked by me and waited on tables seated after I was. There were only 6 or so tables total as it was late afternoon. At one point my waiter talked to the table next to me about personal matters for about ten minutes and then walked off without coming by my table or refilling my water. My experience with all other staff was excellent. The restaurant staff is entirely responsible for the Okay rating.
Nice waterfront location Hard to fine by drivers
The staff was very courteous from the moment we arrived and very helpful the entire time. We would recommend this hotel to anyone visiting the Long Beach area in the future.
The atmosphere, view and vibe was relaxing and incredible !! the guy at the front desk was really respectfull and helpfull and even gave us free fresh baked choclate cookies at check in and compt our parking for our visit , think his name was Noor ... Highly recomend and will definitley be coming back soon ! Thumbs upppp
Beautiful view and location, and very nice room. The staff was very nice to deal with. The price was a little high, and the rug in the room should be replaced.
We (either spouse and/or kid) have stayed here at least once a year and have watched it undergo many improvements, it is a wonderful place to stay if you want to be close to the Queen Mary but would like to avoid the noise or prefer a larger room and a pool. Since it is set up like a motel, you have to walk over between buildings and to the pool. The Sunday brunch is fantastic, there is a cute sand area for the kids, decor is cute and the facility always appears clean. I have not used any of the service options (in room or pool side) due to some really bad experiences prior to the change of ownership. During the last stay there was a music festival at the Queen Mary which is to say that it was difficult to get to the hotel and once there, parking was difficult and people were pre-partying around the hotel. We had dinner reservations on the QM and the woman at the front desk offered a golf cart shuttle to the ship. On our way to the room we watched concert goers jockey for a space on the golf cart and then proceed to sit on one another's lap to fit. When we later approached the golf cart pick up area we were relieved to find it empty. A person identifying himself as a manager informed me "this cart isn't working, the battery is out" and then he clarified that it was the only one they had. Lame. In the end we were able to get to dinner in 10 minutes via sturdy Louboutins and the walk path but I would have liked a more professional handling of the situation.
Easy access to bus line ( bus line is Clean an convenient) takes you to downtown long beach. Free shuttle to cruise ship terminal. Great pool and pool bar staff. Cool/funky mayan theme throughout.
I would recommend a water view. It was a great! Nothing
We especially liked the location and the service by the front desk. Fuego is a great place to dine. Unfortunately, we were placed next to a family that were loud and disrespectful until late night. The hotel staff tried to quiet them; however, it took many attempts. It was not the real fault of the hotel; but it did make our stay unpleasant.
Conveniently located at the intersection of HWY 110 and HWY 1 in southern Los Angeles, the best Western Worldport is a reasonably priced hotel. The accommodations for our party were modest but clean and comfortable. Staff were friendly. The continental breakfast is good, and considers special needs (such as gluten free options and almond milk), which is appreciated.. there are also several local options for food, including a Dennys right next door. Note that some rooms may be designated for smoking, despite the California prohibition on smoking in public accommodations -- we had to request a change to ensure we got non-smoking rooms, but wthat was resolved quickly.
Clean room, nicely decorated N/a
It was very well kept with a helpful staff, Best hotel in the area
It was clean and fairly well maintained. It was easy to get on to most major highways. Great location if you need to be close to the harbor. There were several places to eat in the surrounding neighborhood, though wander too far and it gets a bit sketchy. The pool area is very nice but a bit run down. This was the third hotel of our trip down the coast and it was the most expensive and the least accommodating. It had refrigerators in the room but no microwaves. After calling to see if there was a microwave in a common room I could use, they said it was a $15 a night charge. They don't serve breakfast. The elevators sound like death traps, and I am not usually one to be scared of such things. The overall vibe is a hotel desperately trying to pretend to be better than it is. It's not horrible for a mid-range hotel but the price is a high end hotel. Don't come with super high expectations and you won't be disappointed.
Friendly staff Bad area
The room was very clean and nice. Had a fridge and microwave which is very useful when you don't want to spend much on food. The staff was rude and unprofessional! We arrived earlier than expected and yes we made a mistake of when our check in date was but the guy working overnights was not willing to help us find other hotels with rooms. We decided to park outside the hotel because we were hungry and he came out and told us to leave and asked why we didn't go find a room. They also had a lot of miscommunication of when we could check in the next day. The hotel manager was helpful though
Very clean and the staff was great, very nice and accommodating! Location was a little noisy and the power went out for 5 hours one night. I know they can't always control that but looked like it was just the hotel that was out, not sure what was going on.
Helpful staff. Parking. Free but tight.
Nice Staff, loved the shuttle and the free breakfast Horrible Wi-fi, kicked off every few minutes. The area around hotel is pretty ghetto, lots of homeless people.
Very comfortable beds; clean room (trivial) Limited number of power outlets; TV remote had poor range
The rooms were clean. The staff was polite and helpful. The breakfast was great. Having the Metro right across the street turned out to be a pleasant surprise. Even though we had no idea what we were doing, others from the area were quite helpful. It was a fun adventure. We would definitely stay here again. The pool was a bit on the small side.
The staff were very nice and very accommodating. They helped us with all of our requests. Highly recommend and also in one of the safer areas in LA. I was horrified to see some of the things I saw in California and didn't realize Long Beach was considered "safe" as I am from Australia and we don't have much crime or homeless! It was really an eye opener and we didn't like LA at all. We left the next day, but that's not to say the hotel wasn't good, and the area was away from the horrible areas like downtown LA. If you've never been here be prepared! Only certain areas are OK and that's because the police kick out the homeless from areas like Beverley Hils and Malibu. It's not safe at all HATE everything about LA. Never coming back. Visit Australia, and then you'll know why I say what I say
Best value for a modest hotel. Conveniently located with excellent desk help. Amenities are good and most important good mattress and pillows.
AC didn't work correctly and there was a strange odor in the building. Beds were also not very comfortable.
We liked Best Western because it had a shuttle to the cruise Horrible location, ice machine not working couldn't find it anywhere, refrigerator not working, bed and comfortable pillows horrible, staff had no answers to any of our questions and were unable to accommodate us for any inconveniences.
Are room was right next to the service elevators which kept us up all night long. Only thing the staff would do was discount the valet parking charges. Won't stay there again!
It was clean. And staff was very kind . I paid in advance online for 2 Queen beds, and checking in at 5:30 we were told they only had a king! Then we go to park our cars and the spaces are like for Barbie's car !wayyyy to narrow spaces & posts that many cars have played tag with! The location is just ok...tO far from Pine Ave & 2nd Street where all the restaurants & shops are ! And they charge $15 per car per day to park in that horrible parking structure! They had NO shuttle for around town locally. The walls are thin, we had neighbors on both sides of us keeping us awake all night, laughing & partying!
Rooms were lovely and reception staff were very friendly
rely was normal hotel,nothing is spacial
Pillows and beds are perfect.
The staff had no idea how to handle booking.com customers and treaded us like second class customers. The breakfast buffet is weird, it's one buffet for continental and american breakfast. As booking.com customer, you are not allowed to touch the american breakfast items.
Excellent facilities. Very efficient service. Only one restaurant/ bar open in the evenings. No restaurants/ bar nearby. Consequently, service was slow.
The staff was rude and even lied about the rooms I booked. I had booked a room with double beds only and they gave us a king. I told them I had comfermation that it was double beds and they said it I could not find them and print it out, it was just too bad for me. Luckily, I did find it....it said double beds only....so they finally gave us the room. The staff person to.d me I booked a king...I I to.d him he was wrong and he hung up. It was a bad experience. I had to speak to the manager and the home office and print out the paper that promised me a double bed room before anything was done. Never had such a bad e perience.
Rooms are generous measured, kitchen with some utensils available. Hotel is close to Queen Mary, free shuttle bus to the beach. The jacuzzi was in my opinion a liite bit to dirty, the furnishing partially battered. Breakfast was nothing extraordinary.
The staff were very friendly. The rooms were very nice including Kitchen. I liked that they had a free happy hour/buffet on some nights and a food truck on others. It was great.
a pleasant surprise for a 1 night stay prior to our cruise.
I did not like anything Poor attention, bad smelling
The hotel is within walking distance of the Catalina Express ferry. The hotel's cleanliness is comparable to other places I've stayed in the same price range. We had a refrigerator and microwave in our room--very helpful! This is not a luxury hotel, but it's perfectly adequate. Many of the reviews I read online about this hotel are very negative, and I don't know why. This hotel, considering its excellent location, is exactly what I expected for the price--except that the fridge and microwave were excellent bonuses.
The staff was nice. The room was dirty and the were ants in the room and in one of the beds.
Services was great.... Specially housekeeping...
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
Everything was great No shuttle service
J'aime boucoup le location. J'aime pas de petit roms et parking.
Comfortable room. Nice bathroom. Price was too much.
Super clean and nice. The bed was so comfortable I didn't want to leave it. Beautiful pool deck on the roof where you can eat and relax. The shower was amazing. Super large.
Good location. Near shopping and the beach. Construction made accessing/finding front of hotel difficult. Hotel had no signs indicating where entrance was located and no street level signage visible. Confirmation emails did not indicate hotel was under construction. Room service would not take our breakfast order, weird.
Very comfortable. Nice stay. Staff were friendly. Iron didn't work. Vanity mirror didn't work. One request from staff wasn't filled. No microwave.
And prRoom was nice. But the staff was very helpful
Clean. Upscale. Comfortable Cost per night
The staff was very helpful and nice. The price was high for what you get at the hotel. I have stayed in very nice hotels that offer a more luxurious feel. Also, there were protesters there outside the main entrance almost every morning around 0700. You could easily hear them and it was quite obnoxious.
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
Breakfast was very expensive, but also very good. No fridge, no ice machine on my floor, very dirty bath tub, uncomfortable bed, no outlets by mirror, outlets by bed did not work,
The hotel itself was beautiful, and edgy. Everything was an additional charge and expensive. I've stayed in NY and never thought i'd see pancakes sold at $15. I also would expect a hotel to include wi-fi. Water for $5???
Great Location to the Queen Mary and restaurants. Issues with wifi.
Everything was nice, nice staff and very convenient to everything. The bathrooms were dirty and the shower absolutely was the worst one I've ever encountered.
Very convenient stay while attending the ISSE at the convention center. Very professional & attentive staff throughout my stay. No doubt under great management!
Got a great last minute deal on this hotel, worked out great. Perfect location near restaurants and shopping on the shore.
The "Check In" staff was wonderful, helpful, and made me feel welcome. The rooms were comfortable and I will mostly likely stay here again when I visit Long Beach, CA. The hotel is in a great location prior to cruising and/or enjoying the beach. Even though my parking fee was waived, I hope free parking becomes a standard practice.
$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"
one of the most amazing experience to stay at the host hotel for the long beach marathon. the hotel made sure that the guests who stayed at the hotel who participated in the events will receive a mini brown bag w/ goodies for the race. room did not come w/ a mini refrig nor any mini bar
The view from the room was great & staff was great!
This guest did not leave comments about this hotel.
The bed was comfy, AC worked well, location was close to a lot. Best of all tho was the Wifi, it was incredibly strong, never had a problem streaming Netflix. Carpet was dirty, sheets & towels had old dingy feel, furniture was old and all scratched up, refrigerator barely worked, shower head had no pressure, almost no hot water, constantly had lil flys in the bathroom, lots of escort visits.
The on site restaurant was very good. The wooden floors were not desirable because we could hear footsteps above us. One sliding glass door really didn't let in enough daylight.
When I went to check into my hotel they told me that they are full and don't have my room. I have already paid for the hotel yet they told me they don't have a room with two beds anymore and they only have one king bed room left. This left me speechless because how is it possible to sleep on a king bed with three guests. When I asked the front desk person to let me speak to the manager she tells me, i have to wait 30 minutes and she said that instead i could just take the king bed and be fine with it. Also, another thing she suggested was to get a refund if i don't wanna take the king size bedroom. It was HORRIBLE experience because they over book the revenue of the hotel and people like us gets left with no room.
I had a roof over my head "Harbor view" was probably 20% of viewable area from room window. Other 80% was a corporate building about 40 feet away from the Courtyard hotel. Construction noise on the floor above mine sounded like a drumset above my room. Parking is $19. Only one room key worked. No room pictures on the website (as of 10/18/2015), so it's a roll of the dice on what you're getting since they are "renovating" rooms. Expensive, even for the basic room. Entire hotel smelled like they had experienced flooding/water damage. Very strong musty aroma.
The staff. Parking lot for $10 next door. Really hated the smell of the hotel just walking through the door!! It was like child Poop!! Really...all over the place, for the 2 days we've spent there...I Don't know if there was any problem or what!It was really discouraging to go to the hotel...Rooms and beds are much smaller than they appear to be on the website!The bed is too soft, u wake up in the middle of the night with back pain...Very noisy door slamming with every entry, could even hear the snoring next door! The bathroom is so badly ! Too big area for the size of the room. Yet the shower is so claustrophobic! But what I really hated about the hotel was the smell...I Am really sorry but I would recommend this hotel.
The very friendly welcome. The location near animated street. The easy parking. Wi-fi service. The breakfast (very limited choice in a tiny room). The washbasin in the bathroom, much too small.
Clean. Excellent staff. Would be good location if taking cruise the next day. Very small room and bed. Noisy door slaming with every entry went on all night long. Downtown location had traffic, sirens, light rail noises all night. Lacks double pane windows to keep out noise.
the staff at the Varden is absolutely incredible. The owner is almost always present, and the staff clearly follows his approach to making guests feel welcome - friendly, full service, helpful. They generally work hard to exceed every expectations. Whether offering a bottle of water, asking how things are going, or helping with printing boarding passes and finding a good restaurant, they make you feel welcome, and ensure that your trip goes smoothly - great service, great renovation of an old hotel, unique property, and close to everything you need (wonderful and diverse cuisine, convention center, big box stores, if needed, etc.) There is nothing to not like!!!
Central to downtown long beach and the convention center. This staff here were all so nice and helpful. Orlando and Tracy (I think that's her name, smaller woman with a cute accent) were especially helpful while checking in. Rooms are cozy and AC was cold! They have a cute little lounge area where they offer wine certain hours of the day! I drank an entire bottle my first night. Great experience, my boyfriend and I will most definitely be staying here next time we come for a convention. Shower heads are a little intense. maybe too high?
The best service ever from wonderful staff who really make me feel like a guest instead of a paying customer. That combined with a perfect location for Long Beach make the Varden a great choice. The rooms were a bit small and the window looked onto a brick wall.
The staff were super friendly and helpful. Although the design is modern, it is not practicle: 1. The small size of the sink and the shelf above it makes it very messy and difficult to brush teeth or shave. 2. Using the clothes hangers impedes the view of the TV! Finaly, the carpet was not clean. Within an hour of changing to new socks, the bottoms were black.
Excellent - I coulde not fault the Hotel - Hope to visit again next year!
The rooms are really clean, cosy. Hotel staff's really welcoming and helpful. The price is maybe be expensive.
It is a restored historic building - remodeled in a clean, hip, Euro style.The staff was friendly and professional. Included an evening wine tasting and continental breakfast. The location is still rough. Some homeless and undesirables hang around the street. As rehab continues, the problem will improve.
Andrea and the rest of the staff were just great. Everyone tried very hard -- Very tight quarters...couldn't brush your teeth w/o hitting your head on the shelf. Tv too high (but very nice way up there), neck ache like hospital bed. No elevator for disabled people like me-you should definitely point this out on your website. Making a fuss after the fact makes the disabled person feel embarrassed. No bathtub.
I have never had better service from any hotel even as a Platinum or Diamond Member of the big chains. The staff made my stay at the Varden nothing less than a pleasure.
Every thing was Great..Nice Rooms..Comfortable Beds..Staff were Amazing Resturant at the Hotel closed Early@10:00 Pm that sucks. Need More help in the Resturant area..Only 1 Person working all Bar for them.... I wanted to Jump in and Help LoL...
Upon check in the person at the desk was very friendly. On my first night of the stay, a group of college kids checked into the rooms opposite me & made a noise until after 2am in the morning. I had $75 taken off my credit card incase of damages & I am still awaiting the refund.
Staff was friendly and attentive. Bed was uncomfortable. No continental breakfast. No fridge.
helpful staff and the free shuttle
Stayed in a double for New Year's Eve. Upon check in the woman at the front desk was very friendly and quick with the check in as well as helpful by letting us know about the free shuttle that would take us to Pine Ave for NYE! Loved that the hotel provided this!! The room was clean and had plenty of mirrors and outlets which was good when there are 3 girls trying to get NYE ready. Very happy parking was also provided. Though we didn't use it, room had a microwave which was unexpected but a pleasant surprise.
out dated beds