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The hotel was in a great location and the facilities were excellent. Nothing bad to report
Attractive decor, beautiful views over Sorrento, very good breakfast. Some staff very obliging, but not all. No tea makers in rooms and personal kettles not allowed. Had to collect hot water from the bar or pay for room service. Limited evening menus, expensive, but plenty of nearby restaurants. Shuttle only takes you half way into Sorrento. Location very noisy and tiled floors throughout meant noisy interior too.
The location of this hotel was terrific. Just outside the bustle of sorrento but a short free shuttle bus away. The staff was amazing and willing to help in any way. They are very helpful in helping plan your day trips. The rooms were spotless and food was good. The pool and gardens was the perfect place to relax and never too crowded ( at least in May to early June). The staff at the bar Danielle (nobody), AmerisourceBergen an Salvatore were excellent and really made you feel special. Piña at the front desk was great too. Hope to go back again some day. The bathrooms were a we bit small. I was disappointed that rooftop bar didn't open till 7th. But they let me up to see what it was like and it was breathtakingp
We were given a free upgrade to a room with a terrace which obviously was fabulous but I did see the other rooms with no balconies and apart from having no balcony they were great, too. Reception staff were outstanding, in particular the lovely, helpful, smiley and gorgeous Francesco who was perfect in every way. But the breakfast staff were lovely, too - everyone was so incredibly helpful and sweet. The hotel itself is beautiful - clean and fresh and the beds are so comfortable I never wanted to get up! I was there with my 10 year old daughter and we both want to come back. I would recommend this hotel to anyone.
We wnjoy our stay there. Is a nice hotel located in front to the sea with excellents view of Naples bay and Vesubio (you should cross the street to be on the cliffs). Rooms were tide and very clean, the breakfast was very good, the upper restaurant as well. About the location, the hotel is located 10-15 minutes walk more or less North from Sorrento downtown. The hotel has a shuttle to take you to sorrento's downtown at certain times. They aren't real complains about the hotel, the only negative point i noted was that i had a poor reception of wi-fi internet (included in the hotel rate - i.e. free) in my room.
It felt like we had the best view to see all of Sorento. Would love to come back again Our stay was too short!
The view across the bay to Vesuvio from the terrace. The sunset over the bay of Naples and Ischia is stunning. The food was very good. The staff very friendly, courteous and helpful. The pool and garden are delightful. Room was a little small for a suite. No Bath on-suite. The noisy dog nearby. The rooms are not very soundproof so noisy guests could be heard through walls.
Excellent accommodation and mostly friendly service - Francesco was very helpful. Breakfast staff swept the food away on the dot of 10am despite the fact that I was already seated well before that time and when I returned to get some milk and preserves was given them with a great show of "what a big favour that was"!
excellent view. good breakfast
Nice traditional hotel
Staff very friendly, good location, beutifull view.
Staff were generally helpful and friendly. All other facilities, i.e pool were great. Just a shame the tiles on bedroom floor let them down. If they carpeted the rooms I am sure there would be less complaints all the bedroom floors had no carpets so the rooms were extremely noisy. We complained the first night as the people upstairs were very noisy when they came in at 4am. We were told by reception that the noise would only be for 2 more nights as they weere leaving after that!!! great. Only other thing was toaster not working in hotel. And the hot water urn for tea did not keep the hot water warm at breakfast. Staff in the restaurant didn't want to know.
We stayed B&B and the breakfast was as good as I've experienced anywhere. The general hotel facilities were comfortable and the staff always very professional. Excellant local restaurant at the top of the road and reasonable local bus service to the heart of Sorrento. Given the comfort of the hotel's public areas, the bedrooms were a little disappointing. The colour scheme and cheap looking flatpack furniture gave them a slightly unwelcoming ambience, though they were certainly clean. Our Superior Twin with large balcony was at ground level, overlooking the bin area.
Room was super clean, the best breakfast in Italy and gratis. Nice pool and a overall good experience. Only neg is that it is about 1 mile from Sorentto but they do have a bus that runs gratis but not too often. Nice walk if you choose to go to town.
The staff was wonderful. We stayed there twice and the second room we had with a balcony was a little smaller than the first. The bathroom was smaller too. Overall, very, very nice. The restaurant only had a fixed price for dinner. Food was good but not great. A little far out of town but they have a shuttle that takes you close to town.
Lovely food, staff and communal areas, only negative is that the bedrooms are small in size
The service and comfort
Having stayed there twice before we chose the hotel because we new the quality of service and the location of the hotel was what we wanted
i liked everything about hotel caravel,the pool area was spotless and very relaxing,staff were very helpful, found no fault at all
The staff at the hotel are friendly and helpful - all of them from the cleaners to the managers - they go out of their way to make you feel welcome - nothing is too much trouble. My suggestion last year was that a later courtesy bus back to the hotel would be welcome and this has been put in place. We would not hesitate in returning to the hotel again. There was nothing to criticise
Nice quite Hotel, excellent location and good transport links. Would definitely go back again.
Perfect view, lift to the "beach", if you could call it so.
We loved staying at the Hotel Corallo! We would stay there again in a heartbeat!
The service was great and the views spectacular!
Hotel staff were very professional, friendly and accommodating. The hotel was clean and in a beautiful spot. Everything was excellent.
The friendliness of the staff and their eagerness to help at all times. No - we were more than happy with everthing.
The view is incredible, can't get anything better. The facilities were very nice. We had a suite with a huge private terrance, what more can you ask for. Great value.
The view, hotel staff,
We loved the location and beautiful view from the glass-enclosed patio..The rooms were well decorated, comfortable and with a small balcony with sea-view. The breakfast was the usual cold continental type. Some hot items would have been nice.
Great location on cliff overlooking the water with friendly staff, beautiful traditional look and clean rooms. There was a wedding in the hotel one of our nights and it stayed noisy into the night until guests left. Room was small but had a water view so it was a good value
The views of the water are outstanding at this hotel. The solarium in the lobby is also a highlight to be enjoyed.
The View from our hotel room was magnificent, unfortunately nothing else in the hotel matched this... Room far too small to be called luxurious and the bathroom was minute!
It was great and exactly what we expected after what we have seen on the website. Room was excellent, clean, very nicely designed, so was the view to the sea. All the hotel public areas was beautiful. The staff was nice and very helpful. Breakfast was not that great, only continental. If you wish for English breakfast, meat of vegetables, you have to pay for it.
The nearness to the beach Not really
The location was magnificent. It didn't seem like a five star hotel based on the rooms and facility. The location and service were great, but other than that - why is this five star?
The View, which is found anywhere in Sorrento as it on the side of the sea!! Also the bar and its staff were nice enough. Everything, pretty much. Especially the room service, food and room and hotel decor etc...
The hotel is so beautiful, but I like more the modern style. The hotel seems to be old
Outstanding views, proximity to the main Piazza in Sorrento, lush gardens, and very peaceful. No
Great hotel with a wonderful views wish we had more time to enjoy the facilities Too far to walk to centre hotel shuttle should go to the centre instead of half way
Great architecture. lovely and well kept parc, very friendly and professional stuff - a place to relax and enjoy!
Too far from Sorrento
Top hotel, e-mailed them beforehand to tell them it was my wedding anniversary. They upgraded me to a superior sea view. there was champagne in the room on arrival. This hotel is 5 star in every way. little touches like robes and slippers are nice also. downsides. it is a 20 minute walk to the town square. the hotel shuttle bus does not run at convenient times for guests. there is however a local bus outside the main entrance that costs only 1 euro. no.
The sea view is good, though it is a fair distance from the coast. The food in the hotel is not at all good.
pool , bus to town , staff breakfast limited in choice
The views and the pool facility was very good. Poor information on the excursions, local exhibitions etc..Were misdirected to pick up point for the hotel bus so got a lift on another hotel's bus-presidente. Needs to be more bus contact with the centre of Sorrento in the late afternoon-many of us walked and the last section is dangerous-no pavement. Because of this would book again with a hotel within Sorrento.
The hotel staff was extremly attentive & helpful , the shuttle service to d/t Sorrento was punctual. The walls are quite thin & you can hear you your neighbours taking a bathq/shower
Fantastic room and views from the hotel terrace. Good location away from the town and excellent free bus service. Lovely clean hotel Entertainment only geared towards the older generation. Livelier music and bar around the pool area would have seriously improved our stay and for the other thirty somethings staying in the hotel. A less formal evening meal option by the pool restaurant would have tempted us to eat there. Lunchime options were excellent.
The room was good size with balcony and fantastic view of the sea. The front desk staff very helpful. The hotel shuttle to town and back was convenient and very much on time. The dinning room staff (we only had breakfasts there) were rude and not attentive. Every guest had the same complain.
great location, rooms not so good, very old fashion but staff very friendly.the pool was great. the rooms were old and just very quite .not much to do apart from pool. restaurant not that great .
I felt the Vesuvio was busy catering to the tour group crowd. Most of which where older people. They were so busy catering to these groups of people that I think the individual hotel stayer got a little ignored. WiFi was really only accessible in the lobby but it was a 5.00 euro one time charge. The had good shuttle service down the hill to town. If you miss the bus it is at least 25 euro cab ride back.The staff was not memorable but the breakfast was okay. They serve buffet style. If you are a coffee drinker it takes a long time to get a second cup as they are busy with the guest who came with a tour group.
Excellent pool, good size rooms, helpful staff. Breakfast was poor and exactly the same each day.
Nice room, fantastic view, pleasant staff and very very relaxing. Breakfast selection a bit limited for a hotel of this general high standard
the comfort of the room, the delicious breakfast, the suitability of location within Sorrento As afore mentioned, pool hours
Good Pool Area. Great Views over Sorrento. Close proximity to Sorrento town.
Staff, food No Gym
good location, efficient checkin etc, very well maintained throughout The reception staff all seemed very abrupt and direct, all other staff were much more helpful, and polite
Fantastic view of coast and Sorrento from a spacious and elegant room.
Great views and people friendly. LOCATION excellent
The location is great! A quick 5 minute walk into town. The images are very misleading. The hotel does not face front to the ocean as shown in the pictures. Also a double bed is 2 beds pushed together. The only great thing about the hotel is its location. Otherwise its just an average hotel.
The outstanding view of the bay from almost everywhere in public areas of the hotel. It is just outside the town but a walk of less than five minutes puts you on the main street. Our room (507) smelt a little damp although it appeared to be dry i.e the bedding and our clothes never felt damp. A minor issue and I would certainly use the room again.
The breakfast and the stunning views from the dining room were the higlights for us. Even the garden bedrooms were a good size and well furnished and equipped. We thought the choice available on the television packages were excellent for allowing us to relax in our room when the weather did not alow us to venture outside. The food in the restaurant in the evening was good but we felt the price precluded regular utilisiation. Also, the lack of tea and coffee facilities in the room was a source of consternation for us being big tea drinkers.
Location, 5 mins from town centre and convienient for all cultural attractions via local transport which is cheap. Restaurants were plenty and excellent, though a litle expensive. Surprised they had no tea/coffee making facilities in the room though the room did have a well stocked mini bar.
The breakfast was very good, lots of variety and plenty. Some of the staff were not very welcoming and friendly.
This is a special place offering extremly good value for money although perhaps initially out of some budgets I would recommend spending the extra cash. The room was outstanding with a magnificant view of the Bay of Naples and Vesuvius. They did not over charge for extras drinks etc. The staff are very friendly and curtious may only complaint is that I could not stay longer! I would however not recommend the hotel for young children as it is not really set up to cater for them compared to some. Nothing
We liked the size of the room and the sea view from our balcony. No complaints.
Clean, well-designed layout, excellent breakfast, very good location - short walk from train station and into town- good view from the balcony, and very helpful and gracious staff. The in-room safe required a separate key from the desk, but it still did not work.
location, value for money, views from rooftop terrace
very friendly helpful staff
The Lobby and outside area is nice. The rooms smelled like moth balls. Very noisy, we changed hotels after our first night. The staff did not go out of their way to help us.
Close to Sorrento town centre Number of extras that needed to be paid for, i.e. wireless internet
The hotel was placed very well for Train station, bus station the town and a sea view - boats/ferries were also close by. The hotel staff were amazing and so friendly - hotel fsacilities excellent - I would strongly recomment this hotel
very nice property. we were able to walk to many things of interest.
one of the best hotels we have ever visited.wonderful location superb view very comfortable . and charming staff.. no criticism whatever
Excellent view and quiet. Breakfast is also good. Car park is important none
Very good location for Sorrento town centre and the railway station. Pleasant views over the Bay of Naples.
The graciousness of the manager of the hotel. Everyone tried to make you feel at home. We had no dislikes.
view from balcony was super no
Nice location Very poor staff / very expensive given quality of room and facilities (i.e. no business center)
2nd time staying in this beautiful hotel, loved it. Very clean, staff are great and very helpful and best breakfast.
The hotel has an excellent location Hotel would benefit from a gym and a spa partiularly in times of poor weather
Hotel is very beautifully decorated, all floors are marble, and has great open spaces and sitting areas to enjoy. The back of hotel (really front) is on the bluff overlooking the water and has a huge swimming pool. It was too late in the season for us to enjoy but I'm sure it would be wonderful in the summertime. Also, there are grapefruit and oranges growing on the rear grounds where you can wander and stroll through all the lovely flowers and trees. It is a wonderful location, right downtown in Sorrento within a 5 minute walk from shopping and dining. I highly recommend this hotel.
hotel staff and location
Very conveniently located to the train station and the town centre (about 5 min walk each). Stunning views over Bay of Naples. Broad range of food for breakfast. Plenty of fresh fruit. Breakfast dishes not cleared from table till after we left.
Each member of staff was highly attentive. Beautiful reception rooms. Breathtaking views. Very comfortable rooms with sea views. Very good quality food. There were no tea/coffee making facilities in bedrooms. There was no iron and/or ironing board in bedrooms.
Sea view - good bfast and good staff Initial room very disappointing
Absolutely spotless, pleasant staff, views outstanding, location brilliant, food tasty, No tea & coffee making facilities in room.
We enjoyed the many views of the sea from the hotel gardens. Sorrento was more pleasurable because of this grand hotel.
The hotel is in located in a spectacular spot - built into the cliff face overlooking Naples bay and Mount Vesuvius. The only criticism was of the front desk staff, who were a little rude at times. All other staff were very helpful and friendly.
The hotel and the grounds were beautiful. It had agreat gardens and a view of Naple Bay was perfect. If you had a room on the street side it was very noisey. Also they do not start the air condition and beach acess till May.
The staff, especially Giovanni & Associates were outstanding. The maid service The ants were out of control. Before guests arrive and at least every other day, each room should be routinely sprayed for control. Also, gustes should be informed about not leaving any type of open food laying around. Bedding (sheets, pillow cases, and outer blaket if soiled) need to be changed daily without asking. Soaps and shampoo should be readily available and replenished daily.
the excellent and discreet service from the reception staff. The service and food we received on the platform at the beach was extremely good. The breakfast buffet was not to as a high standard as i thought it should have been for a hotel of this kind.
The location and the staff
The location, with seaview, is excellent. The room was comfortable, except for the pillow which was a bit thin for my liking. Breakfast was satisfying. On the whole, the hotel had a very comfortable feeling. At such rates, Wi-Fi should be free.
Garden villa is a beautiful hotel with a lovely garden and pool. The room was great and the views of the sea were exceptional. We loved our stay there. The staff is great.
Excelent breakfast No
The hotel has an ideal setting perched on top of the cliff making the views spectacular. The breakfast room has a panormaic view of the bay. Staff at the hotel are very friendly, efficient and helpful and made our stay memorable.
staff was wonderful, friendly, spoke fluent English. Everyone knew the city very well. Location excellent. walking distance for everything we did. close to Train Station which was major plus. air conditioning did not work, was cool enough at night we opened windows.
Very nice staff, the hotel is cozy, clean, large room with balcony, breakfast is fresh with eggs and everything. It has no parking but they give you a residence card, so you can leave the car without extra cost in fron of the hotel. To say something, they could have a shuttle to drive you to Sorrento, although you have a bus stop near the Hotel. They dont have direct access to the beach
Everything, probably one of the nicest hotels I have stayed at. Gorgeous location, attentive staff and very clean and comfortable hotel.
Excellent hotel and great staff
Character, view, service, intimacy
Friendly staff, nice clean modern hotel and good bus link into Sorrento. No
Peaceful, calm and quiet setting. Good, helpful service. Good views over the bay of Naples. Easy acess to all local areas, sights, etc. Air conditioning did not work properly. No evening food at the hotel. No separate shower only a hand held version in the bath. For a 4 star hotel it should have been a standard facility to have a separate shower.
Close to the town center.
The front desk staff was courteous and helpful. We were in the hotel for a week, and in that time there was no variance in the breakfast buffet at any time. The buffet staff were courteous, and didn't smile at any time. Although advertised as Air Conditioned rooms, the air conditioning had been turned off for the season in spite of warm, sunny days.
Nothing It was one of the worse hotels we stayed at
We loved the hotel. The rooms were clean, it was in a fabulous location, and the breakfast was excellent. It was definitely worth the money to stay there. The staff. At the front desk they were very rude every time we walked in to get our key (except for the night guy, he was very pleasant!). When we requested to stay an extra day we were told it was no problem, and then we were questioned by the same person as to why we were not leaving on our initial proposed day. The staff at breakfast were difficult... our last morning took 25 minutes of trying to get their attention before someone finally asked us if we wanted coffee. The hotel was great but don't expect friendly or prepared staff!
On the far end of the main street of Sorrento. Main train/bus station 15 mins walk. Port 15-20 mins walk. Lobby and common spaces are rather cute. Our rooms were rather dark. Noise from other rooms. Breakfast included in price but quality is below average. No WLAN in rooms, but available in the lobby. No printing facility. Water pressure problems. They tried to charge more than was agreed at booking, but then admitted their fault.
We found this hotel to be very comfortable clean and a great location.Staff were pleasant and very helpful. breakfast could be improved a little.
nice room, small but serviceable bathroom with shower, restaurant open until midnight, helpful staff, good buffet breakfast included pay 10 euros per night for parking, too far to walk to center so pay 15-20 euros for taxi
The friendliness of all the staff - they were wonderful;!! Could not fault anything.
Great location, near to center, yet at the quiet edge of town. Very close to the only gluten free restaurant in town. A short walk to the ferries that go to Capri. Great view to the sea. Great with private parking. A bit expensive for wifi use. No minibars in room
Convient, lemom & orange trees outside accomodation. Reception staff pleasant. Pool good. Thought the cabins needed updated inside and could have provided a kettle and toaster/grill for cooking. Dining menu very poor, dining room staff polite but not friendly.
We were totally disappointed by the esperidi resort. For a start the chalet that we were given, was more like a shed or 'wendy house', with mouldy wooden cladding on the interior. When the shower was used the floor would soak up the water. Also the room was not cleaned very well at all. Under the bed was dusty etc. As far as safety goes, the kitchen was a nightmare. The gas 2 ring hob did not have an ignition switch meaning that a match had to be used to light the rings. Easier said than done, when holding the gas down and trying to light an unpredictable flame, which caused burns. The cleaning staff at the hotel were friendly, however the reception staff were very abrupt and rude. Within 20 seconds of entering the reception we were asked for payment, without even having a welcome. A 50 euro cleaning fee is also taken, which wouldn’t be so bad if it was actually clean upon entering the accommodation, but this was not the case. All kitchenware had to be cleaned before use, as was the small kitchen area. I would strongly advice people that this is not as perceived. The resort is a bus or train journey from Sorrento. And at night the walk back from the station is a 15-20min walk along a dark road. I must say that none of our upset was down to booking.com, who we have used many times before. It was an unfortunate choice of hotel!!!
We were treated very well, everything was perfect. No
All the staff at the resort were very very helpful, kind and caring. they went out of the way every day to make you feel welcome, comfortable and happy.The facilities at the resort are excellent. My partner became ill whilst at Sorrento and was hospitalised in nearby Castelamaree for our entire stay.All the hotel staff were very kind caring and extremely helpful with anything I needed and went out of there way to help make a difficult and stressful time for me be as comfortable as possible.They allowed me to stay on at the resort for 3 nights more than my original booking even when they were full.This allowed me feel safe and comfortable and not at all alone whilst my partner received treatment in the hospital.
Great swimming pool but needs umbrellas to provide some shelter. Nice to have own "terrace" in front of chalet to eat on. Garden setting very pleasant. The chalet was not four-star (the rating of the resort). In need of definite up-dating/up-grading.
Staff were great, couldn't have been more helpful. Good Pool and sun area with good sun beds. Extremely clean and well maintained. Worth paying the extra for the better rooms. Not central but easy walking to Sant' Agnello, 20 mins walk to Sorrento. €1 by train or bus. Bar service not good but we were off season. Breakfast good quality but could use more variety. Not much there for kids.
Location excellent Local bus outside door to sorrento port to catch boat for islands.Short walk to local station to catch train to pompeii and herculaneum and Naples. Excellent breakfast and a well cooked evening nmeal when we ate there. Local minimart, and excelllent cheap restaurants to eat in or take-away. Lovely swimming pool surrounded by orange and lemon trees-nice bar snacks Wonderful view of sea a short walk away We liked constant hotwater and clean towels every day and the quiet of trees and grass in front. The opportunity to use fridge/kitchen for self catering It is basic and there are limited utensils but we found this minor compared to the advantages. Nice and quiet but could be noisy in season. I would not have wanted to be more than 2 people in the hut. There was a double bunk bed as well so presumably its for 4
Nice area, good location outside main busy sorrento while at the same time pretty close. Big parking for free.
the friendly staff - very pleasant pool area - the grounds with orange and lemon trees. Also breakfast room. The changing of lovely white towels which were changed daily. Was very disappointed with the cabin in which we stayed. very old with stained walls in need of major refurbishment. which was highlighted more so after seeing copy of there brochure where rooms were clean and modern
an oasis to scape from the hectic atmosphere of Italy. has all the ingredients for a relaxed holiday
The rooftop pool had fantastic views and the bar was beautifully furnished. The staff were helpful and friendly. There was noise of running water from the walls at times.
Very elegant hotel, delicious buffet breakfast & attentive staff not one complaint - perfect!!
Excellent Hotel, centerally located in Sorrento, everything associated with the Hotel is of a very high standard, including breakfast and the staff.
The friendliness and courtesy of all staff, wonderfully comfortable and spotlessly clean rooms, excellent food. The hotel website states that all standard double rooms have a balcony with a view of the beautiful gardens. However, the view from both our room and our friends' were of a brick wall and someone's washing line. This was the only complaint we had and, as we did not spend very much time in our rooms, did not bother us. However, for someone staying at the hotel for a longer period who might perhaps want to sit on the balcony and enjoy the view, it would certainly have spoilt it for them so they should really change what is stated on their website as it is obviously not accurate for all rooms.
Nice hotel with excellent value for the money. Enjoyed breakfast and drinks on the roof top.
The Grand Hotel La Favorita is simply an amazing hotel. Everything about it exceeded my expectations. I came to stay for my sisters wedding in sorrento and my stay at the hotel made the trip fantastic. The decor in the hotel is beautiful, the roof top pool and views are just fantastic. The rooms are large, bright and extremely clean. The breakfast is fantastic and last but not least the staff really are brilliant. Nothing was too much trouble to them and they make an effort to interact with the guests and go out of their way to make your stay unforgetable. This hotel should be a 5 star. I would recommend it to anyone and will certainly be returning myself in the future. Thanks to all at the hotel.
Great location to all that was needed for touring, lovely clean and modern hotel, breakfast was great. Friendly and helpful staff
The hotel is very clean with lovely rooms and is in an excellent location for getting around Sorrento. The lack of WiFi in the rooms and the only English language TV station is a news channel.
Nice style, very nice position. The staff are always been kind and the service is nice. Walls are so thin you really hear anything is happening not only in the halls but in any other room.
The decoration is very modern and new. The staff nice and the breakfast very good.
Very nice hotel, wonderful location, Very good breakfast and very clean. We loved everything
Arrived in Sorrento for a short break with my boyfriend.Hotel in great location,less than 5 mins walk from main square,beach etc.Hotel extremely clean and fresh,rooftop solarium with great views.Breakfast had great variety and very helpful staff throughout regarding local services and amenities.Will definitely return to Sorrento and would definitely stay at Hotel Plaza again.
The hotel is really new and opened since few days. Is visible that organization must be improved. Anyway the hotel is really in the center of Sorrento. The hotel has not car parking. Anyway at only few meters there is a public car parking but the price per day is 20 euro.
Well located, close to shops & resaurants. See-through elevator. Wide range breakfast choice, well-serviced. WiFi required re-entry of username and password when session was paused for a short time.
Staff is excellent only one key
The hotel is very clean and modern. The staff were very friendly and accommodated any requests we had, especially car parking facilities. Breakfast buffet was the usual but the staff and the coffee were excellent. The hotel is central to Sorrento making it easy to access all the local facilities. The only problem i had with this hotel was the pool. It was a roof top pool which meant it was very small. But this would not put me off going back again.
Excellent place to stay. Staff were very pleasant and efficient. Room was nice. Breakfast buffet was outstanding. Conveniently located to main town and train. Would stay again..
Great location in center of town, comfortable modern rooms, and attentive staff make the Hotel Plaza an excellent choice in Sorrento.
The location of the hotel was central to shops and restaurants. We also liked the convenience of a car park and friendly, helpful staff.
The views fom our terace were spectacular, hotel staff were excellant No restaurent in hotel which would hav been nice for lunch but breakfast was great and when we asked about lunch they did offer to make sandwiches
beautiful hotel location, misrepresented services.
the nice welcome of the stuff
The staff is great!
The staff were great and offered us a free upgrade. The hotel was fantastically located just outside Sorrento in the hills in a very quiet location The breakfast selection was not great unless you got there early
The staff were very nice and kindley and helped us in everyway they could if we asked them for, and the room was lovley and very clean.
Hotel has a very nice view over the bay of Sorrento; rooms and services offered are mid standards; staff helpful Very much out of the city; there is nothing around the hotel; even to buy water you have to go down to city; hotel tried to solve this problem by shuttle services. Shuttle leaves to and from the city center three times in the morning and three times in the evening; it is free of charge and the driver is kind; however it takes 20-30 minutes and the road has a lot of curves as the hotel is up on the hill.
The service is excellent no
Nice hotel, perfect location, splendid view, excellent and professional staff, breakfast with fresh orange juice, pancakes and spumante. If you want to feel realy comfortable, don´t hesitate to choose this hotel. Absolutely no.
It was away from the tourist spots in Sorrento. Would highly recommend renting a car. Room was a bit victorian/old looking.
We did not eat at the hotel but had room service and all items were good with generous portions ( a thing becoming increasingly rare in Italy, unfortunately The lounge area was a little tired and would greatly improve the general atmosphere and overall impression if it could be refurbished
The staff were wonderful... friendly, very helpful, kind and customer focused. The location of the hotel is fantastic - beautiful views across the bay of Naples, very little traffic noise, a small park just outside the front yet a stones through from the main town centre, shops and restaurants. The room was lovely but the bed and pillows were very hard and would be uncomfortable if you're a bit stiff and achey like me. Also the sound proofing between the rooms was not brilliant We could hear next doors' conversations and TV. The gym could be a great asset as the room layout is very good but unfortunately much of the equipment needed replacement or refurbishment and the weight bars were the wrong size for the bench press bench which is a basic error. So with no additional cost of equipment but more maintenance and more thought this could have been an excellent facility. Finally the quality of the breakfast was a bit "iffy" for the quality of hotel and this put us off trying the restaurant in the evening and we ate out all the time.
Very nicely appointed hotel, comfortable and good quality. Public square outside hotel attracts young folk until early hours of the morning. Noisy motor scooters, same all over Italy?
execeptional customer service.....such a good experience!!! It's location. each night after 7pm the police close off the only street you can drive through to the hotel. To get to the hotel you'll have to pay 1 euro to get past the police.... location is only bad if you rent a car and drive.
An excellent location in the centre of Sorrento. The views of Vesuvius are probably the best on the Sorrentine peninsula. A quiet part of town, excellent service, friendly staff make this hotel a good choice. Honestly, nothing. It is an excellent hotel. My daughter would have liked free internet access, but apart from that nothing.
Fabulous hotel with very friendly and helpful staff, facilities, location and standard of accommodation were excellent. The local bars and shops offer a good choice. Nothing
The staff at the Hotel Continental were extremely helpful and nothing was too much trouble. Even when I dropped my tweezers of the third floor balcony, the staff happily retrieved them for me! All the staff seemed to speak an infinite number of languages and the waiters in the Dining Room were friendly, polite and provided excellent customer service. There was nothing that I did not like about my stay at the Hotel Continental. it was a lovely hotel which provided excellent value for money.
Perfect location and comfortable The smallest and old TV set I've seen last years. Shower was broken and very old
We had a lovely time at Hotel Continental. Porters helped us with our bags, and we were upgraded free of charge to a room with a balcony looking over the bay and with a wonderful view of Vesuvius. We could easily walk to everything, and just down the road is the ferry to Capri. The pool was also huge and luxurious, I had to brush olives from an overhanging tree off the deckchairs to lie by the pool. Ahh!!! that's the life, while waiters wander around taking orders for drinks and snacks. Fantastico!
The hotel has a huge pool. Rooms were kept spotless. Good location off of main area with only a 5-10 minute walk away to everything. What made this hotel great however was the staff. From day one they were calling us by name. They were always pleasant and helpful with anything we needed. This was the first of four hotels we stayed at on our trip. I wish it was the last because then we would have saved the best for last. No other hotel's staff compared to this one.