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One you figure the parking situation out, getting from the room to your car is a breeze Bath / shower is like Best Western quality. Parking lot is a bit confusing
The rooms were designed great and the breakfast was better than expected. I was charged a fee at checkout that I was not told about and then when I called to ask about it, no one would say what it was. I was told I would get a bill in the mail. It has been one week and no bill. I still don't know anything. This alone, even though my stay was great, will keep me from coming again.
location by nightlife and old town, price, room size, cleanliness, breakfast sandwiches The room was kept very cold. I had to keep turning down the AC.
Within walking distance to lots of restaurants and shops.
Well executed overall in terms of aesthetics, efficiency and convenience. Exceptional staff. Robust offerings, notably breakfasts. No airport shuttle. A little difficult to locate initially. Neither is a deal breaker.
staff was very nice and helpful!111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111
Nice room, bigger than expected. Initially they tried to give room on first floor and said it would be noisy as it was near club across the street and I objected and the manager immediately found a more suitable room which was much appreciated. Breakfast was just okay. Eggs tasted powdered.
The room design / arrangement. The comfort of the bed. The misting system at the pool. The proximity to places to go in town. The breakfast / snack offerings that were included in the room cost. Most of all the front staff was always eager and ready to help and well informed The music at the pool; no country music was being played. The entrance to the pool required a room card to enter instead of just accessibly directly from the lobby.
The location and the little breakfast
Good breakfast pleasant staff Noise. Noise street noises, hallway noises tilll 2 /3 am. on first floor. To bad nice hotel
Manager went out of his way to meet my room requirements and also checked us in early. Hotel staff said the private carts that transport you around Old Town work only on tips. Not True. One of the drivers who took us maybe a block and a half was insistent on $10 minimum charges and pointed at signage that you only see AFTER you are seated as his posted pricing.
We like the location and atmosphere provided by this hotel. It is great to have a breakfast available. The hotel staff is outstanding. All project themselves well. They look like they are there to address any issue with a quick and sound solution. However, we have never had any issue. This is our first choice, when coming to Phoenix for a long weekend.
Good hotel. Not great but probably the hippest hotel in the area. Great location. Be ware tho I rented I room with two beds and they had no record of it on check in so I had to take a king bed. Not a huge deal but was frustrating. Also the dj near the pool is absolutely terrible and really makes it unpleasant. He talks over the music and has terrible taste. Reservation was not as requested. The dj by the pool
Rooms in bad condition. Need maintenance. Bar staff extremely slow and under experienced making drinks.
Location,pool area Bathroom needs improvement. Shower wasn't working correctly and door was broken (wouldn't lock)
Great location/proximity to Old Town. Didn't have ANY hot water during my stay. What's the point of a hotel room without hot water. Bed was also not comfortable.
Valet was solid. Couldn't believe the guy actually remembered my name as I walked up to get my car the next day.
The hotel is minutes from Old Scottsdale, as well as easily accessible from highways and the airport. Very convenient.although Although we used the elevator to access our room on the 2nd floor, getting our luggage from the car in parking lot to the elevator was not easy due to the few stairs near the parking lot. Anyone with heavy luggage, a stroller or wheelchair would find the stairs a detriment. Suggest ramps replace the stairs.
Located walking distance from great shopping and restaurants, this place was fine. Fun modern decor, friendly staff, and nice pool area. The room was very clean and well decorated. While the rooms are very clean, it could use some "touching up" from scuff marks on the walls and trim to chipped furniture. But, that's just be me being picky. I did feel like it was slightly overpriced for the old hotel turned boutique, but we paid for a clean room in a great location and at the end of the day, I'm fine with that.
Friendly, helpful staff. Rooms were clean. Great location, we walked to Giants Stadium and to many restaurants. Used the hotel bikes and enjoyed the pool with games. Workout facility is good. Food was good, not great. As friendly as they were, service was slow... we couldn't get into most of our rooms until 4:30 or 5:30 in one case. Service in the restaurant was painfully slow. We weren't in any hurry so it was ok, but if we'd had somewhere to be, it would have been a problem. Broken elevator was annoying.
Great location! The Saguaro is a vibrant boutique-style hotel. Perfect for families and young people (our daughter is 21 and LOVED it!) The beds were comfortable and our room had a private patio facing the pool. We really enjoyed our stay! Carpeting in the room needed to be replaced.
Fantastic Pool and overall color pallet. The valet- especially Anthony was so helpful and absolutley made our stay in Scottsdale memorable. We loved taking the bikes out for a morning ride and then hitting up some of the great local restaurants. The room size was perfect for 2 people and we loved the decor! We can't wait to stay again.
Location was great Front desk staff who checked us in didn't make eye contact or seem to care. We were not advised that elevator was broken so had to lug our luggage up 3 flights. Pool "service" was nonexistent and I found the drinks to be overpriced. My friend later got stuck in the elevator after it had been "repaired" I communicated all of this to the manager and he was amazing. However, I feel like this hotel is misrepresented as a luxury hotel. Service and just the proprtt itself could use some updating.
Staff were very friendly and helpful. Our room didn't have a fridge; didn't find out until almost midnight the second day of our stay that all other rooms had a fridge.
Not Much. Front Desk staff referring to me as "Boss" and "Brother"...having my room changed without informing me, trashy property, ugly decals on doors, LOUD all the time, poorly working plumbing. Just a poor place to stay at any price...especially for $145.00. I think $45.00 per night is still too much for this place. No Thanks.
The spa tub is amazing, the atmosphere was very relaxing.
You literally can hear a pin drop out of the bathroom and bower and the shutters don't block out the sun! Just an odd hotel.
We stayed here for super bowl weekend, when the demand was much higher than the supply in the Scottsdale area. With that said, hotels could have gotten away with a lower level of service because they just could, you didn't have options. However, the Hilton Garden provided some of the best service I've ever had at a hotel and I have traveled a lot and to many 4 and 5 star hotels around the world. Everyone was so very friendly and they had complimentary candy, drinks and football souvenirs for their guests. The location was ideal - right in the heart of old town, where all the action was going on. Would stay here again in a heartbeat. Thank you for making our weekend so memorable. Other than the Seahawk loss, nothing to dislike.
The pool and patio area was great!! And friendly staff. Rooms need updating. And was hoping for a small continental breakfast.
Friendly staff, great location, excellent breakfast
Rooms are nice and clean. Staff is friendly. Check in/out process very quick Right on the street so a lot of traffic noise
Staff attentive, professional, yet friendly. Water in lobby-it was 101! Coffee was great. Cookies were great-but unsure of ingredients-nuts? Cigarette butts all over outside area in early a.m. Wished for small continental breakfast.
Great location for getting around downtown Scottsdale.
Rooms were very nice and modern and had floor to ceiling windows. I really liked the design and the rooms are designed creatively so each room has somewhat of a corner window. The shower was also very nicely designed and roomy. The atmosphere of the hotel was excellent. Elevator music and pool music were all excellent. There are pool parties on Saturday afternoons, I guess it's a good thing or a bad thing depending on what you're looking for. It was a little too "college-y" for my tastes. I would have preferred something a bit more "lounge-y" but that's just personal preference. If you're planning on enjoying the pool, don't go on a Saturday as everyone is packed in like sardines. Front desk staff was not very helpful upon first arriving. There was a line and a 2nd staff member came up and stood at her desk. She looked right at us and then proceeded to just stand there. It took us asking if she was open to get her to help us. Also, they need to update their in room audio systems, they were only compatible with iPods and iPhones with the old 30 pin connectors. Seriously guys? That was 4 years ago. Use a more standard format like audio line in or Bluetooth so everyone can enjoy. Water pressure in the shower was not the greatest. It was barely even coming out toward the end of my shower.
The staff were very attentive and corrected a problem quickly. My room near the front of the hotel was too close to Indian School Road. I would have preferred a quieter room near the back.
Clean rooms, friendly staff, close to all that is old town Scottsdale! Mountain Dew machine out of order... I know it's petty but I need me my dew!
We were only in Scottsdale or one night so we wanted something cheap and in the heart of Old Town and this was the perfect location. I'm a hotel snob so I'll have to admit that this hotel isn't the BEST of the best but it was alright. The room space is great, the bathroom is okay, the location is awesome, the pool is GREAT. The complimentary breakfast was nice, there are no cooked eggs or whatever, just cereal, oatmeal, coffee, tea, bakery goods, toast, english muffins, ETC. The staff was FRIENDLY and very helpful. I didn't like the quality of the blankets. The sheets and pillows are FINE but it's the blanket that I felt icky about. I'm used to the lobby having a guest bathroom but they do not have one. they have a bathroom behind the clerk desk and it has cleaning supplies in it, it was weird. If they could, they could just put in a divider or something to cover it up. Or build a door/closet in the bathroom.
The only thing we were not happy about was the parking. Last year when we stayed we did not have to pay to park in the parking garage so we were suprised that they were charging $13.00 a night this year to park.
The folks at the front desk were friendly enough but I found out that the on line travel website never forwarded any of my Marriott rewards informantion that I plugged in, so the hotel did not provide me with, newspaper, robes, single bed instead of requested 2 beds, etc unless I called and begged them. They were unable to validate my number until I called marriott and had them take care of it. Also, the hotel had construction going on and the drilling was quite irritating while trying to conduct some business... looks like they have lots more construction to go so call first for a quiet room. I will not stay there next month, will find another property. I have stayed there 4 times in the last 6 months and have had similar issues. t
The room, over all, was outstanding. The French doors separating the living space with the bedroom area was a wonderful touch. The staff was terrific, and the facilities were very good. We loved the hotel and enjoyed the area, with its shops and restaurants.
I would recommend this Hotel to anyone visiting Scottsdale. Being right in the heart of Old Town Scottsdale it allowed you to walk to many Restaurants, Shops, Nightspots and Baseball Games. The staff was very helpful and the service was outstanding. Very clean rooms and comfortable beds. All around great experience
My family and I went to Scottsdale for a family trip/conference and had a FABULOUS time. The hotel was wonderful and in the heart of everything. All of Old Town was just outside the door. The hotel was beautiful, the staff was awesome and the underground parking was great. We will definitely visit Scottsdale again and will defintely stay at the Marriott.
The marriott was an excellent chioce for all the travelers coming to the wedding. The staff was very helpful and the location ideal. I enjoyed my visit and would stay there again
This hotel had a great room and everyone was very friendly. The main thing I did not like about it was that the pool was lacking a lot in atmosphere. It was just a simple pool with nothing great to offer. Other than that, I had no objections.There is a lot to do within walking distance and I had a good time while I was there.
We have our family reunions at this hotel and it's really fabulous! The only problem I experienced was in the restaurant. The children's menu had cheese pizza but the cheese had jalapenos, making it too spicy for my grandchildren.\n\nIt's conveniently located in the middle of all the activities in Downtown Scottsdale plus there are shops right outside on Brown.\n\nWe love this place! There is also comfortable furniture to sit in the lobby plus there is always cold water and Arnold Palmers to enjoy.
I spent one night here and thought that the hotel was very nice, the staff was helpful and the room was very comfortable. The only thing I wasn't crazy about was the pool area. It was a little small for the hotel size, but was still clean and well kept. Overall. I would love to stay at this hotel again!
This is a great Marriott for the price point. Rooms are big and have everything you need with the exception of a room safe. The location is great - walking distance from lots of shopping restaurants and coffee. What was so disappointing was the price for parking. If you valet its 13 a day which I get because its valet. What irks me is that its 9 a day to park yourself in the structure! Really? Being a guest at the hotel should at least allow you to park yourself for free - cmon Marriott gimme a break!
My suite had a king-size bed, small balcony, comfortable sitting area and desk. Refrigerator and coffee maker: nice conveniences. Several nice restaurants are within walking distance -- try The Gelato Spot for an unusual mix of artisanal pizzas or delicious gelatos. Parking and internet have a daily charge, which I did not like. Internet has replaced telephone as the hotels' cash cow. The restaurant offered a nice choice of breakfast foods. The staff was courteous and friendly. I'd stay there again.
Excellent room decoration, and excellent customer service Yest the parking, they charge me nine dollars to park in side the propriety.
The location and cleanliness of the hotel. The staff was wonderful and accommodating. The front desk went above and beyond our expectations. We heard it was a party hotel on the weekends and it was very loud. We were there on a Thursday and you could hear the bar and music and bands very clearly in the room till 1:30 am. The hotel is perfect if you plan on going to sleep after 1:00 am.
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Location No parking space and the worst service for parking, they had an employee at the parking area with no customer service sense at all, denied us a place to park and when we went to the looby to complain he was all a bunch of lies justifying his incompetence,
It felt just a step up from Days Inn. Amenities did not support the price.
Clean and updated Parking was extremely limited and it was located in a construction zone. Listened to club music all night and heard other rooms flushing toilets all night.
It was a very nice hotel, but the room smelled like cigarette smoke (very strong). I was too tired from a long drive to complain, so just simply dealt with it, rather than requesting a room change. There was a ton of construction going on from the properties near the hotel, such that the noise was pretty bad early in the morning
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no upgrade offer
spacious room and nice computer work area bathroom had only half of the shower covered by door - not moveable at all; parking was not readily available at this location since there was a club next door that used the hotel parking as valet. i had to squeeze into a unknown space along a fence.
Everything. Nothing comes to mind
Very clean with large rooms. They had our roll away in our room when we arrived. Definitely a hotel for the colleges kids partying and yhe surrounding clubs!
Good location, free parking, free coffee in the morning at the front desk. Small swimming pool with long opened hours. I have booked nonsmoking room, but the tobaco smell I felt during all 3 my nights staying in the motel. The very first day of my staying I asked for a hairdraiyer, but unnfortunately all these days I didn't see it.
Staff was very kind, they did solve every problem Once the room was not maked up
down town location,inexpensive,great staff,
The proximity to the event I was attending. I was put in a smoking room when I had asked for non smoking. This was fixed with some trepidation only because one of the guests has a heart condition and can't stay in such a room.
no coffee or tea machine in the room; everyplace has that nowadays.
The motel room was very reasonably priced and covered the bases of what we needed
I liked the wood floor instead of carpet. No microwave in room, ice hard to find.
A good motel in an attractive part op scotsdale for een good price The size of the room could larger
Location was good for what I needed No, most everything was fine.
The cost and location by the mall Two cramped for two beds. should only have one