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good customer service rooms quite small
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
Received room upgrade. Very good service
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
A very comfortable bed having to wait in line to get a breakfast table
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
It is in a very good location and a charming old building The room had no windows, I thought we were in a storage cupboard, the shower kept changing temperature and the shower head kept falling down. The bed was tiny and hard. It was a really dreadful hotel.
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
Everything lovely place to stay
the cooperative staff especially refreshing my memory from days spent in the building 1939-1941 as a school unclear signs to reception from the car park especially in the dark
This was our 10th. overnight stay for a booked function. Very good indeed
Special surroundings, serviceminded staff, quiet and intimate atmosphere, interesting building & architecture, good food, huge room with fantastic view
The room was a very good size. We dont really have any complaints.
good location ,bags of character ,beautiful setting ,good breakfast nothing
Fantastic location, great staff and a very interesting building. Great value for money. Plumbing was a bit antiquated but that seemed to add to the charm. Very clean rooms. Recommended.
On arrival they had upgrade us to a superior room Found the breakfast area alittle large
heating was not working in the room.
Excellent service and very good food
room and service were excellent
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
a up grad of room free of carge noizy nabbears but was lookd aferter
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
Central location very limited carparking hotel needs a make over, quite dated
Everyone was helpful & friendly.An ideal spot for all locations in the area.
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
yes as previous reviews - lift scary. hot water very hot and could not cool down shower. cold water warm. toilet cistern took long time to refill,
The shower was cold,in both rooms that i booked, & the radiator did not work in room 203
The bed. The view of sea. The alfresco eating around the pool The abcence of a shower. The lack of promised sauna in facilities advertised in sister hotel.
Good location, great view from room with balcony and very friendly staff.
Hotel and room clean and warm and adequate. Breakfast good Although a warning was given water took a long time to heat up (more than 10 minutes for shower) and then only luke warm
Sea view, pibic areas had been extensively refurbished. the bedrooms were not of a similar standard as the public areas and are in need of refurbishment.
Location was excellent and great value for money. Luxury stay and would definitely stay again. Added bonus of being upgraded but that shows the excellent customer service provided, would definitely recommend to friends and family
Opulent public areas, excellent staff
Relaxed atmosphere, helpful staff, good meals and good value for money Food portions a bit small
The room was fantastic and very comfortable Breakfast was very disappointing, not very edible
We booked a superior room, but we would rate the room as standard. The shower was poor, the bathroom tiny, the door wouldn't lock, and overall just a standard room.
TV did not work
lovely hotel,great staff.good position, food very enjoyable.this was our second visit and it defenitely wont be our last!! bar prices.
Meal served by friendly staff Room quite cramped
Quick and courtious service no smoking but will just have to get used to it as it will soon be law
The Hotel was excellent, within easy walking of the BIC, and plenty of parking. The staff were excellent, very friendly, and service was very good. Our room was comfortable and quiet. A super selection for breakfast, overall a most enjoyable stay.
Both the staff and food were excellent. The bathroom needs modernising.
Freindly & comfortable
Great staff and comfortable hotel nothing
Friendly hote. Superior double was nicely decorated with little balcony- can't expect 'views' as surrounded by other hotels. Restaurant very good. Staff particularly friendly. Near enough to both prom and town. Would go back.
We loved this hotel and found it to be one of the best we have stayed in in the UK,Situated right on the beach,beautiful views from all the windows.Large heated outdoor pool ,indoor pool and well equipt gym,fantastic gourmet food and all the staff were so nice and friendly and couldn't do enough to help. We will be returning next year for a longer stay .(can't wait !!! ) Only the weather !!
Excellent Restaurant & Friendly Staff. sumptuous room with biggest TV ever seen
The location and view
The view Nothing apart from the hair dryer was to noisy
On arrival we had been upgraded to a sea view room and what a room, large patio doors opened to balcony with chairs/tables and looked out over the sea, wonderful. The room was spacious and well furnished. The staff were very friendly. We eat in the restaurant in the evening, the meal was excellent could not fault it, we have been let down in the past with bad hotel meals, this has to be one of the best. All in all we had a good stay. The only complaint we have is that the bathroom was very small, but for 1 night it did not matter and did not spoil our stay.
sea view the hotel was very cold not comfortable in gerneral areas cancelled second nigtht and lost money
Rooms were recently refurbished and fabulous views of the sea The rooms had a refrigerator but no mini bar
views, restaurant, service, staff, health treatments wine prices high
Booking process was fine. - Over-priced for what you get - when came back in the evening the room was not cleaned - facilites are poor
Excellent location. Excellent food Pokey little attic room. Tv inadequate. Toiled/bathroom just about room to use with care.
sea view rooms fabulous view very very quiet,need to have piped music or similar in the background, as you can hear everyone else's conversations in conservatory and lounge
The setting and view
The staff were efficient and keen to help,in particular Sophie the receptionist,who went out of her way to persoally contact me at home before travelling tosort out a mistake I had made when booking this hotel.
The staff were very pleasant and helpful. The conservatory is very nice with views across swanage Bay The single room is small. The hotel is located approx 15 mins walk from town.
Lovely views Somewhat faded grandeur.
Excellent views from the bedroom, staff pleasent and helpful,food good. Bed too small,and room very warm, could not open the window too wide because of the pidgeons.
Stunning sea view, large room and a great view from atop the cliff Everywhere smelt of chlorine from the small, tired "spa" in the basement. Lots of areas were quite tired, dirty windows spoilt the view and the bar food was poor.
The atmosphere and friendliness of the staff. The spacious seating area on the ground floor with plenty of comfortable sofas. The conservatory with magnificent views. Being given a room a room with a view of the bay. Last time we stayed, the view was of the bins and car park! The excellent breakfasts. Feeling at home in the hotel. No
good staff, good food cold bathroom; noisy in room