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nice spacious rooms communal areas a bit faded and tatty.
Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.
It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful. The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).
Excellent central location Enormous bedroom and bathroom Slow hotel taxi, quicker to go out on street and order your own
Staff was great, Food was great too, location is great. Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.
The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.
It was clean, friendly and the breakfast was very good.
Great service, huge rooms, good value for money Beds made of cast concrete
hotel staff has been very kindly and useful for any request
Very comfortable and well organized hotel. Staff very helpfull and polite. -
Comfort of bed, television and silence Price of food and no parking
Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view. Room service rather expensive however prompt.
Very good staff, very clean and the central location. Breakfast was not included in the price and to have it seperately costed too much.
The wide corridors and soundproof rooms.
Excellent location and very good service as employees are fully dedicated to customers. The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).
Very central location, next to the metro and the pedestrian area. No plugs near the bed to plug in cell phone.
I liked the location,decor,linen Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.
very comfortable hotel all the staff only too pleased to assist food in the restaurant first class
Large rooms, grand hotel Excessively expensive minibar....daylight robbery..stock up beforehand!
Friendly staff, luxury hotel, excellent breakfast, close to the center
My kids really enjoy the ground-level historical ruins - they were happy climbing up and down them. The location is quite, but very central.
the central position optimal for business and leisure, good hotel structure and staff.
The rooms are spacious and immaculate. The service is sharp and the staff is courteous. We have stayed at this hotel twice already and choose it over other cheaper options for the great service. The wake up call was on time and the cab was waiting for us in the morning as we requested. The restored piece of a Roman coliseum on the ground floor is beautiful.
Exellent location - exactly in the city center. They merged old Roman walls and modern building - it is amazing: like in museum.
large, clean and well-kept room - everything looks new!, great room service, great hotel restaurant on the 9th floor - great food and service! you have to wait a long time to get some hot water out of the shower; staff could be more attentive at breakfast - they do not come to you to offer drink, do not ask what you may want, you have to literaly chase them for everything, they do not offer fres juice which one would expect in a 5 star hotel in Sofia. Jaccuzi or a small pool in the wellness center would be good,
I loved the room. Very nice and spacious. The bed was comfortable and the spread was nice and warm. The WiFi was good. No unexpected drops while using. I had difficulty sleeping on my last night in the hotel. I was on the second floor and was kept wide awake by the music from downstairs until 4am.
location, services and comfort; next time in Sofia we plan to stay at Arena again. no negative comments; staff friendly and cooperative, good location, very comfortable
Hotel staff very helpfull
The food was excellent. The reception staff all spoke perfect English and were very helpful in arranging taxis etc. The hotel's location is also very good.
A location is excelent, nearby the most touristic points, the hotel is quite silence, the room is espacious e the hotel offers a very good breakfast. The ar condicionare did not work properly -- 2 dias was only reasoably and one day did not work. The amenities were resctive, one soap for 2 people
Everything top nosh!! Will definitely go back. Great for families with babies and small children!!
The location and the super friendly staff. The bath and shower floor were very slippery and should be made safer for people to use. The shower door would not close tight so as not to get water on the floor.
The rooms and service was good but it is very over priced. The cost
It's my 10th visit to this hotel, and everytime i am positively surprised by the friendlyness of the people.
Everything was excellent. The location is superb, the staff is friendly, the rooms are spacious. The taxi matter in Sofia is bad, as they are cheating a lot the tourists. Before getting in, you should check if the taxometer is working. I was terrified, that when we asked the concierge to call a taxi, we thought we would get a taxi for a good price, but apparently he cheated on us too and to say that we left the concierge tips !!!!
The hotel was beautiful and rooms nice. Marble bathroom floors great shower pressure warm water. Smoky rooms because of other patrons smoking and it came thru air vents. Disappointing. The keys would not work after 4 repeated attempts.
I liked everything. Like, location, views, staff's attention to detail, helpfulness. There's nothing I can think of to list under "didn't like". I liked everything about my stay there.
Very helpful staff from porter, reception and resteraunt staff
The location of the hotel is excellent situated in Narodno Sabranie Square across from the parliament and the magnificient St. Alexander Nevski Cathedral. The staff were business like and not overfriendly, unlike the hugely friendly and helpful staff of the nearby Shearaton where our taxi driver brought us first by mistake.The staff also arranged, in advance, our taxi to the airport at 4.30am and they were very efficient in their communications by email in this matter.The price of the taxi was a bit high but saved the hassle and uncertainty of arranging it ourselves at 4.00am- We were upgraded, at no extra cost to a business suite and it was magnificient. I have no hesitation in recommending this hotel and we intend to stay there again. We were disappointed with the restaurant. We were not informed that there was a second restaurant, The Glass Bar which is listed to remain open until 11.00pm. We had to contend with Flannagans Bar and this was disappointing. The menu we got certainly did not match that on the website and we finished up having fish and chips and Chicken respectively. Not in keeping with the rest of the hotel. This was our only disappointment, but it was a significant disappointment as our stay was very short.
Great location! The employees at the front desk were very professional and helpfull.
The room was spacious. The pub was very English, luckilly food was better Could not find my reservation.
It has a nice central position; the staff were very good and helpful. For a 5 star hotel the rooms could be improved.
the bath salt not all the rooms has bath tub
We spoke to the hotel prior to our arrival as we were at the coast in Bulgaria and booked whilst there- the staff extremely helpful and put my mind at ease for our return to Sofia. When we arrived, which was late evening, the staff were very pleasant and helpful, the room beautifully made up- Corner Suite. Unfortunately there was a leak, the staff took care of it and we were moved to another suite within 15 minutes, nothing was too much for them.The rest of the stay just as good and staff exceptionally good. I have experience of hotels around the world and this is a good one. The location superb for the Alexander Nevsky Church and other sites. took a tour of city. Hotel arranged transfer to Airport and got us there in good time. Not at all. Would rate this.
The hotel staff were vey friendly and attentive. They were willingly offering their services and their English was very satisfactory.The room we stayed in was good and comfortable. There were some welcoming final touches in the room which made good impression on us :) As in many newly builded hotels in Bulgaria, the hotel lift were too small, wereas only 2 people and small baby stroller can fit in. You also need some orientation to get your head around the hotel location and the surroundings.
Very convenient and inexpensive shuttle service from/to Airport. Room keys did not work at first. Issue well solved.
visited academic institutions and touring the city, its parks and museums in the city ceneter and in the suburbs.
Hotel offers everything you can imagine, very helpfull staff! Breakfast very nice!
Staff were very friendly and helpful. Location was 5 minute walk from downtown. Internet was available and free of charge downstairs.
I liked the Italian restaurant and the loby no there was not
The rooms were comfortable, breakfast was fine. The hotel staff was friendly. I would recommend this hotel to all business people, since it is comfortable and clean enough.
the hotel is ok, and has all the features of a 4* hotel. They offer the airport shuttle for 10 eur/one way which is very recommended, because the taxi drivers are "literally" stealing with the charge of 40 eur for the same ride. location is 5-7 minutes walk from the city center where the better shops are located.
position and price a couple of days we cold not get any breakfast because of too many turists
Reception staff were very helpful
Hotel staff is exellent. Hotel is in the center of Sofia. No
Position and breakfast I specifically asked for a quiet room and they gave us a small and noisy one . Furthermore they asked me to pay the full stay in advance
Its really wel located. The doors of the shower cabin were broken and it was really difficult to close them. Despite I was on the 6th floor I could hear the traffic noise outside. The main lift is really slow and it even blocked between 5th and 6th floor with me inside. Emergency bell did not work so I wasted 10 minutes inside the lift with no assistance. Finally, the lift suddenly started to work again.
sightseeing disco ripped you off
Quiet and clean When we ask for taxi the receptionist don't inform (or don't know?) that in Sofia there are 2 terminals in the airport: we risk to loose our fly.
Older style hotel, renovated a while ago, and pleasant. Good sized room, slightly better than average breakfast with room. Room was very clean, and the staff were excellent. Hotel is 2 blocks from central Metro station "Serdika." Hotel is close to center of town, but one block into a slightly dodgy area with a few strip clubs and gambling bars. There is a strip bar in the basement with signs in the main lobby of the hotel. It's all done rather tastefully, but may not be a place where families will be 100% happy.
the staff, they are very helpfull and friendly.
The location was very convenient for seeing sights of Sofia, the staff friendly, breakfast very good, everything in the room worked properly to include Air Conditioner. Good Internet connection. Building has character, appears to have been built in late 1800s, remodeled twice with last one in 1998. It is close to the street car and you do hear it in the room,did not bother me that much but might a light sleeper. Does share a entrance with a strip club, but not aggressively advertised and can't imagine being a problem, except for a real prude. Bathroom while fully adequate, sort of small.
Firendly staff, good location (near the bus and train station adn few steps from the center), clean and spacy room, winter garden!
Friendly receptionists. Found it very noisy at night (from the street).
I got an upper category room for the same price moderate restaurant services
Front desk staff were pleasant and generally helpful. It is a short walk to the city. Our booked apartment was not available and we had not been advised. The breakfast was of a very low standard, roomservice and restaurant were advertised but not available (at least not at 8pm at night). The street the hotel is on is very run down.
food in the hotel restaurant, quality and diversity not very much the neighborhood
Helpful staff We could easily walk to all the main churches, museums and attractions in the centre of Sofia Efficient shuttle to the airport
Hotel has excelent staff, realy nice and helpfull people Good value for your money
Convenient location. Decor original and attractive. Should be easier access to necessary facilities like extra toilet paper, additional duvet for double bed.
Very friendly staff, free wi-fi in the room
The staff is really welcoming, professional and ready to help you during your stay. This is my 2nd visit to this hotel and the room was even better. Just the fact that we could not stay to discuss with other customers after 10 p.m. in the bar but I do understand that this was the end of the working hours.
Breakfast, clean rooms, hot water
Friendly staff and an excellent room, though I may not be typical as I was upgraded. Wonderful having free wifi especially during the travel crisis. Great location. The only thing I would have liked was hot water for the tea in the breakfast room. The thermos only kept the water just warm.
polite attentive staff; quiet; nice modern decor; good buffet breakfast; modern bathroom/shower; excellent location The room was not maid up until 2pm daily until I complained about it. Breakfast did not begin until 8:30am -- rather late if you need to get an early start. No room service. Very weak wifi signal. Small TV. Twin bed. Stingy with soap. Satisfactory hotel but I question the four-star rating.
Central location, nice and comfortable room
Location, private parking, friendly staff and room 102 with the nice windows and balcony... I´m vegetarian and maybe have some soya milk included in your lovely breakfast buffet...
We stayed there before and the main reason for returning again was its central location We ungraded to a suite ! Bedroom which very large and was 'nice' but nothing to write home about , the jacuzzi bath was excellent, decor was a bit dull and 70's, the only problem was there were only two suites one on each of two floors,the only access to these bedrooms was by stairs, standard bedroom elsewhere in the hotel all had access by lifts....our room was on the top floor, didn't expect to be doing three or four work-outs each day on a leisure break !! Bar service was not up to scratch
Very nice hotel, good service, great rooms with modern desgin. Hotel is centrally located on main shopping street, close to restaurants and bars.
nice art hotel, comfortable rooms, friendly staff, very central an quiet according to staff no double rooms with single beds; only ok if you are traveling as a couple
Nicely designed, very central, very helpful staff Sofia is hot in the Summer. Would have been nice to have a pool
Very nice location in the centre of Sofia. The interior of the hotel is really stunning. The mosaic, the furniture, the bad, the corridors.. not typical, but very nice. Design is all over the place. A nice bar to have a drink. The sub-level where you have to eat is a bit kitch.
The hotel was very cosy and excellently located. The staff friendly and the breackfast very fresh. Very nice room but too small and I would have liked to see some fresh flowers.
very nice room. location exceptionnel in center.
Comfortable bed, great blackout curtain, good wifi, modern design, artistic furniture, convenient central location, excellent breakfast Glass see-through bathroom was awkward, shower wasn't sealed well and flooded bathroom, temperature control didn't work well and room was always too hot or too cold, expensive compared to other 4 star hotels.
helpful..friendly..bright and cheerful with excellent English. Room a little small, but it was just a two night stop over.
very nice hotel keep the good work breakfast is poor
The really good thing about this hotel is its location! Step outside and your in the middle of all the streets for shopping etc! there was no window in our room and thats ok if air conditioning is working properly. Also the fact that tea and coffee were not complimentary in your room, but had to be paid for
It was very central and had a very relaxed athmosphere
the big bed one blanket for a 2 person bed
Staff very welcoming and polite and they spoke excellent english. Very helpful on arrival and on helping us with luggage etc. Very helpful in booking taxis to airport, althougfh unfortunately they did not turn up the next day! It was fine, there were cabs on the street they hailed for us instead. No transparent windows in bedroom, probably related to air conditioning efficiency, but we could not tell what the weather or the view was like! The ordered taxis did not arrive, but they hailed us two cabs. Unfortunately one of them overcharged us for the trip to the airport (20 lev vs the 13 lev it should have been) which was disappointing. Cab no. 91119 just in case!
cleanliness of your room
Very close to everything. Poor breakfast
helpful staff, central location need to walk up several steps to get to the elevator, which could be a challenge if you carry heavy bags
The athmosphere was warm Nothing
Location was great for me, breakfeast was good and the hotel was very clean. Room was very small with no proper window and I would not like to stay in that room for a week. I was there on business for two nights and only used the room for sleeping.
location, flexibility of staff. I paid extra and upgraded to a better room, which I liked a lot.
Friendly and efficient staff. Organised Airport transfers. Good clean linen on the Beds.Two Small Bars or Dining Room with good food Internet link can be very slow at times
Location is very good the staff are very nice and helpful The pilot not conftbol air conditioning didn't work
Very central location, small rooms but tastefully decorated, very clean. Quiet. Staff helpful. The air conditionning was very loud (and woke us up everytime it switched on). The beds are small (160cm wide) and there are no twin beds rooms (i.e. for kids)
Good location, near center of city,very cleaned,good price. The refrigator and the aircondition doesnt worked.(Room 503). Also at bathroom sometimes we had water for shower and sometimes stopped(for 5-10 seconds).
Location Bed and shower size
The hotel was extremely well placed for the city centre. It was comfortable enough and clean but my stay was brief. My only complaint would be that the bed was a touch small for two, though I was on my own - so not a problem for me - but it was too soft and the pillows were well past their sell-by date.
Nice room Very small hall. Small bathroom
very central walking distance to plenty of sites/ bars/ shopping malls. Fine comfortable room. staff friendly Services :- no bar open on my particular w/end otherwise nice restaurent. Cleanlines:- carpet badly stained needs good shampoo.
Exceptionally helpful staff
Centrally located - Very good noise insulation - Wi-Fi free of charge - Professional Staff
Exceptional choice!!!!! Nothing negative..Nothing at all..Free parking space, clean & comfort rooms, great staff, great location...I recommend it!!!!!!! Everything was Great!!! No complains what so ever.
The location was excellent, right in the city centre. The staff were friendly, professional and helpful. Room was average size, very clean with nice bathroom and facilities. For 50 euro a night, this was excellent value and I would recommend it to anyone coming to Sofia for a short stay who needs a place to relax after a day of sightseeing.
The hotel is very charming and all in good taste and artistic. There's an excellent benefit-cost for it.
Nice staff, wireless working perfectly, right in the centre