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The location was perfect for what we wanted to do on Staten Island. The staff was extremely friendly. There was a lot of noise from the hall way and surrounding rooms.
The staff did respond immediately to my phone calls and had security search the holes for this person but the club surrounding it inside the hotel does make it intolerable to have a good night sleep I don't recommend this hotel for single adult women that are trying to get a good nights rest because of the clubs downstairs and the drunks morning the hallways just not enough security to stop all that
They called and said they had rebooked me at the Hampton Inn across the street, which was one of the hotels I specifically avoided when booking in the first place. The second Hotel behaved as if the first hotel never let them know I was coming. I call shenanigans. won't be back unless the Verrazano collapses.
Every time I visit Staten Island I stay here and it's usually the best place to stay until now. Clean rooms, comfortable beds and great water pressure in the shower. Rooms stay warm and cozy. Breakfast wasn't too good. People living in the hotel was uncomfortable. Wouldn't stay here again until it's ran like a hotel and not a homeless shelter. Random ppl who live here asking for drugs.
The clean and modern rooms, and above all the always-helpful staff, which treated us very very well, gave us many tips to make our visit more enjoyable and fruitful. The neighborhood surrounding the hotel – though it was safe for us – and the cost.
I booked using kayak advertised price was $126 when I went to book told me the $126 price wasn't available only $139 was available ...booked anyway but didn't like that it wasn't the price as advertised ...booked with my debit card no problem went to check in and I was told I needed a credit card (nothing stated about this while booking ) said I don't have one and was told that since it was a debit card they would have to put a hold of $250 on my card until check out ....not a big deal but while booking I should've been told of this ....guy in front of me had the same problem
Amazing location adjacent to terminals Prices are similar to Midtown Manhattan
Great bed, nice room layout, very quiet and dark which was nice for sleeping. If you close the curtains you will not be able to tell you are essentially in an airport. Restaurant was okay -- not bad, not great. A bit expensive for the quality.
Got in at midnight and still able to grab a quick bit in the restaurant/lounge! Staff was great and never made us feel rushed.
check in was easy. beds were comfy. It smelled old
Had to pay for computer access in business suite, no free TV channels…..everything was promotional.
Lobby and restaurants remodeled. You can walk to terminals but a shuttle is provided. Best place you can stay when departing from EWR.
They set up a pack and play and refrigerator. Huge win! No bellman to bring our bags up. We had to push the luggage cart ourselves. The restaurant was initially rude when I asked to take food upstairs (to my husband and sleeping daughter). I was surprised that this was supposed to be "in" the airport but it still required a van to access. They will not direct you to a walking path. The van was included (nice) but the driver refused to go to the premier counter, leaving us to lugg baby and bags up multiple flights. Not as easy as for a solo business traveller
The place was very clean and nice, and very professional looking. If you're not a posh business person, it isn't the best. We made the mistake of ordering Dominos to the room, and the hotel was obviously not very happy about "fast food" coming. First of all, they gave the delivery person a hard time and accused her of not really having customers here and being shady, before they finally called my room. Once I confirmed we had indeed ordered pizza, they wouldn't even let the delivery person come into the hotel, and I had to go outside to meet them.
Hotel staff was nice, room was clean and not noisy. Restaurant staff were terrible. Can't be described as nice which is in sharp contrast to the hotel staff
A shout-out to the Newark Airport Marriott for their excellent customer service. Having taken a red-eye and landing in Newark at 5:55 yesterday morning, we went straight to the Marriott, not necessarily to check in, but to have them be aware that we were there, because we knew we wouldn't be back to use it until around midnight. The night clerk decided just to check us in early, at 6:30 a.m. We never went to the room, but left for our day in NJ and NY (and Neal Gottlieb 's Survivor viewing party, which was attended by so many relatives and friends). When we returned to the Marriott just past midnight, we attempted to print our board passes for this morning. When that didn't work, the same night clerk offered to try during the night and have them for us in the morning. Great. We went to our assigned room, and when we opened the door, we saw it was a wreck. It had not been cleaned at all. So it was a trip back to our now favorite night clerk. After explaining the situation, a supervisor got involved. We received an apology, and an upgrade to an executive suite which included a full breakfast. Thank you, Marriott!
The bed was comfy and divine! Check out time was noon. Service fell short. Shuttle took 40 minutes to arrive; I had to call twice. Massive plane delays brought me in at 3 a.m. and it was not fun waiting yet again. First room shown smelled to me of smoke; no problem about changing rooms. However, she said she would slip a new room key under the door while i could sleep (almost 4 a.m. by now) and she did not. It was easier to not leave the room when I woke (bc very tired) then to deal with trying to get a new key to my room when I would be checking out soon. I left hotel at 11:30ish a.m. without coffee but showered.
The rooms and staff were nice The shuttle service was very poor. Understaffed shuttle service for people trying to make flights. If you are going to use mini-vans, you need to have more of them, or have bigger shuttles on stand-by.
The reservation for my room was not sent by getaroom. The staff at the Wyndham had to go through a half hour process to get me checked in.
No hot water. Reported this to staff. No results, one week apart. Seems like they could care less
I liked that there was a free airport shuttle to take the next day. We checked in very early in the morning due to our flight. The front desk receptionist was extremely rude and not helpful at all when I asked about late check out the next day. The elevators are very old and look like they need serviced. Carpets in the halls are stained through and through. Our room had a weird smell. There were no towels and no soap in our room. We had to call down three times before someone picked up the phone. Overall, it was cheap, but the service could have been stepped up. Wifi never worked. Since it was around 2 a.m. I am guessing they had their D list staff working. Maybe heir normal, day shift stay is more accommodating.
Hotel common areas are dirty and smelly. Staff is surly and apathetic.
Nothing Shuttle only goes to the airport every half an hour, beds and pillows are uncomfortable, elevertoe were duty, front staff unfriendly
A place to sleep Bathroom not very clean
Proximity to Newark airport and price The hotel isn't worthy of the Wyndham brand. From disinterested staff who serve you out of need rather than hospitality, to overall feel of the hotel that's taking apart at the seams leaves one dissatisfied. My room had no coffee cups, door stuck to the frame, I had to ask for wait staff to take my order in the restaurant, bring water refill, and finally the check made the restaurant experience poor as well
The price for the weekend was great but on Monday it double Not the best at all!!!
Nothing The hotel is nothing like the picture, it was very dirty and old. This is the worst experience I ever had. DONT BOOK THIS HOTEL, its full of roaches !!
Location next to Newark Airport with free shuttle. Good value. Hotel is shabby, carpet fraying, lots of dings and marks on the walls in hallways (though room itself was in better shape). Housekeeping must've been rushed, because underwear left by a previous guest was on the floor of our bathroom. Yuck.
Near airport and onsite restaurant and pub. Staff were helpful and cordial. facility is not updated and not overly clean. everything seemed dingy and grimey. Bathroom did not smell clean.
Okay for the money Bar/restaurant was over priced and the WiFi was down. The doors do not close very well...
I loved the comfort, cleanliness and everything overall I will be returning soon.
Convenient shuttle to the airport They provided me with take out menus for nearby delivery I ordered delivery from a nearby Italian restaurant and they delivered it right to my hotel room door. Nice indoor pool and jacuzzi There is no bar or restaurant in this hotel you have to walk down a road where there is no sidewalk to get to the Courtyard Marriot which is a short walk but 2 doors down to get to the food and bar. Menu and bar is extremely small.
The room was super clean and spacious. I would stay here for leisure or business anytime. We even had a little view of the city and planes coming into Newark Liberty. My wife and I drove here from Ohio and this was the perfect balance of what we needed. Cost effective + parking + NYC access A little far from the city and public transit but with a little creativity you can get there in no time for only a few dollars.
Staff was great convenient location
The staff , breakfast and pool The location kinda tricky
clean comfortable and roomy...really nice breakfast
1st- Decent breakfast 2nd- Could not hear the airplanes even though we where right next to the airport. 3rd- After having an issue with the first morning having the lobby and breakfast area completely blocked by a school group, they moved them to a conference room are for the next 2 days to resolve it. 4th- Had plenty of power outlets around the desk. 5th- The free wifi internet was not slow, making it unnecessary to purchase the $9.99 a day "upgraded high speed" pass. After reading reviews for all the hotels in the area and seeing mixed reviews for all,I decided to to try each hotel for a few nights to see which was the best. Facing a 2-3 month stay in the area, I was going to be able to try a few. This was my second hotel after Holiday Inn Newark, so here is what I got. 1st- No bottled water in the room, maybe this is just a Northern US thing, because most major hotels in the Southern US and West coast have 1 or 2 free bottled waters in the room. 2nd- Had to pay $15+tax a day for parking even though when reviewing the description of the hotel it said there was a "Surcharge" for extended parking, it did't show the fees for parking until after booking even though it showed it as an amenity. I mean, I didn't have to pay for the pool, business center, gym, or elevator use, and they were all listed as amenities without noting a surcharge. 3rd- There was a smell to the room I couldn't place. It was a light smoke and minor mold smell. I got used to it after being the room for a few hours but every time I left and came back, there it was. 4th- Fridge was the smallest fridge you could possible find, like 1.2 ft2.
Proximity to airport. Shuttle service to and from airport.
Everything, microwave and fridge were available without extra charge, relaxing atmosphere and i felt safe in the environment. No dislikes here.
Overall the hotel was beautiful. The room was very spacious and neat. My stay was very pleasant. The jacuzzi was out of order and the pool water appeared to be dirty. I didn't like that you have to pay for parking if you booked a room and that you only have 1 hour of free parking.
Upon arrival we found a spacious room which was very clean and updated furniture with comfortable double beds. Microwave and mini fridge were included as well as free parking. The free breakfast was nothing fancy but was adequate and got the job done. I was happy to find my favorite Kashi cereal, but the coffee wasn't to my liking. Overall I would definitely book this room again.
Good location for getting into NYC. The breakfast was pretty good. Employees were very friendly. Room was clean. Bathroom door did not close and some of the walls had paint/wallpaper peeling off. Vending machines were all either non-functioning, didn't take bills, or were not well-stocked. We ordered a cheese pizza when we got in for a quick bite to eat and it was possibly the worst pizza I've ever had, especially from a restaurant. A frozen pizza would have been better. Our neighbors rolled in around 2 AM and were loud and woke us and kept us up until about 5:30 - 6AM when we finally had to call the front desk to ask them to do something about it and even then it still took a while for them to quiet down.
Stayed for 4 nights for the 2016 Star Trek convention in NYC. No regrets. Staff was friendly and helpful. Convenient, free parking. Clean, comfortable room. Good breakfast. Walking distance to Newark Penn Station. Reasonably safe urban neighborhood. Easy access to NYC via PATH or NJ Transit. Price compared to NYC hotels. My room had a nice view. Was able to park the full day after I checked out. Elevators malfunctioned one morning (this was a huge annoyance). Area around hotel closes very early (no good restaurants, convenience stores, etc).
I had low expectations based on reviews, but rooms were clean and spacious and recently renovated. Wifi worked fine for me. Staff were friendly and attentive. Good value for the money. Maybe I just got lucky this time, but nonetheless I'd stay again. Fine for a night. The area is a bit dicey, but not so much so that it should prevent you from walking to the train station, etc.
We were very well , near restaurants, quiet place, very good breakfast and free parking........................................
I asked for a "quiet" room and ended up next door to a group of women who were clapping, cheering, and in general having a good time. I don't mind people having fun but at 1:00 in the morning I really wanted to get some sleep.
The location is very close to train stations and the free parking is a very nice perk. If they run out of parking they will park it for you. The elevator is simply amazing. It sounds like such a little thing but it is really fast and they don't shut them down on off hours so you're never waiting for one. As other guests mentioned the A/C doesn't work very well. If you turn it all the way to cold (past the temp settings) it will get comfortable after about 30 minutes. The bed is very lumpy and extremely uncomfortable.
Rooms updated but small, adequate for my business needs. Onsite restaurant, excellent food and service but is pricey. Parking is free, good news, finding a parking spot can be difficult but attendant is helpful, may have to park 1/2 block away.
Downtown location, close to restaurants and activities. Friendly, helpful and efficient staff
The food and the shuttle service as well The first room smelled like cigarettes and was tiny. But the second was nice
Location & Price are great! Good breakfast included with hotel stay. Had to switch rooms b/c of a grainy picture in tv and shower stopping up. Also, b/c of warmer temperatures during this winter season the hotel decids no to offer heat in the rooms...WTF? IT STILL WAS COLD AT NIGHT!
Every thing Parking
- Good complimentary breakfast - Decent gym facilities - Convenient free shuttle to the train station and airport - WiFi fairly fast and reliable I was put on a floor that was renovating (maybe all floors were renovating). As a result, the entire floor looked really run down, it smelled like paint, and it was loud.
Nothing Room very small.one towel in bathroom.no coffee or cups to go with coffee machine.phone wasn't working.and no microwave as stated.also found underwear in draw.Very dii
hotel met our expectations clean, friendly staff, near Manhattan, near to were we conducted our business and visits. the hotel was near restaurants, public transportation was available. breakfast was the best part of our stay. there was noting me and my did not like about this hotel.
price & location extra roolaway reserved bed not supplied first night
This guest did not leave comments about this hotel.
staff was kind. very small and poor room than expected. it's not cheap.
Friendly staff. Really helpful, particularly when we faced a difficulty (someone smoking in the next room... against the rules... coming into our room... we were moved immediately.) hotel employee at breakfast, who went out of her way to cook my It's not in a scenic place or, for that matter, a particularly convenient place. But they have a free shuttle to the ferry, so that makes up for it.
Great breakfast. Room overlooked trees so I didn't feel congestion of city. Convenient to highway. The help was friendly. The dresser drawers were not evenly aligned and there was no microwave in room. thought a microwave would be standard.
Staff was accommodating and professional
The free breakfast was good. The room was lovingly taken care of by the hostess. She kept the tables clean and refreshed the coffee as needed. She was very conscientious. Enjoyed breakfast. Room was adequate and clean. I could have used a taller closet. I had a long coat that didn't fit without some of it being on the floor. Identify me as being from Brookline, MA not MI
Hotel Employee were super nice and helpful.
Good hotel for the value.
Free breakfast. Parking wad hard to find. Had to circle around a few times.
The location is the greatest thing about it, as it is next door to the PATH train that takes one to Manhattan in 30 minutes.n I really can't think of anything I did not like.
The staff were very helpful, they were particularly friendly in the Market Grill where we had breakfast on 2 mornings. Beautiful room, and the bed was one of the most comfortable I have ever slept in. Usually we stay in Manhattan when we visit New York but this hotel offered a great alternative.It was very cost effective as it was $10 return from the station to Penn Station New York [34th Street near Macys] Our room was not ready when we arrived and even when we came back at 11pm, we then had to wait on the bell hop to bring it up. Think this should have been done.The Starbucks attached to the Lobby only opened Monday to Friday and even then closed at 7 pm. The walkway from the train station to the hotel was closed each evening when we returned from the city meaning that we had to go outside of the station and cross the road to access the hotel lobby. During this we were stopped several times by people asking for money.
Location inside pen station. Room with good view over penn station and beyond to the airport Good let luggage I had to wait one and a half hours for the shuttle despite ringing three times. When I told te reception staff they showed little interest and didn't apologise although they did offer a free breakfast. Generally the staff were uninterested and I didn't feel valued as a customer Internet expensive
The location was fantastic for us. The evenning of our stay we had arrived at Newark rail station off the train from Baltimore. We left our luggage at the hotel and after freshening up caught a quick train to Manhatten for ann evenning out. The following morning we used the hotel's airport shuttle service to fly out of Newark Airport. There was slight confusion about the airport shuttle service. The evenning receptionist told us we needed to confirm our intended use half an hour beforehand. When I duly attempted this the next morning I was told this was unecessary
15mn away from New York Penn station. Hotel staff very friendly. Free shuttle to Newark airport. Not the nicest suburb, but seams to be safe.
Arrived late and called the hotel about the shuttle from Newark airport, was told it was on its way. 1 hour later was told it was stuck in traffic, so caught a cab and was there in 10 minutes, didn't see much traffic anywhere.
right across the street to newark pennstation(trainstation)20 min from NYC penn station,very helpful and nice employees,free access to business center with free & fast internet,small but nice fitness room, very noisy, expensive inhouse restaurant,not much facilities around and newark is definately not a beautiful city,starbucks is closed on weekends,rooms not cleaned at 100%
convenience to both airport and new york shuttle bus only running hourly to airport - surprised as budget hotels we have used run half hourly shuttles
It has a very convenient location near the train station that made our trip in and out of New York easy. There was some difficulty in confirming a taxi booking to go to an event.
Concierge Service on the 9th floor was super! Expensive restaurant in hotel with very poor service.
The staff we met while checking in were exceptionally friendly and included concierge service which included evening hors d'oeuvres plus continental breakfast. When we asked details about train times to NY city etc they could not have been more helpful.
The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back. The plane was late, and the shuttle took much too long to pick up.
Airport Shuttle is very handy. Breakfast is great
The room was very large and quite attractive. The bedding was excellent and we had a great rest before and after our travel overseas. Nothing at all!
Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am. Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
Our room was very nice and the bed and bedding was very comfortable. It was a very quiet stay.
Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR. Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
Convenience I reserved king but I got two twin/double, I did not bother to change when I realized in my room
Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also. The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
Clean, fast shuttle, good breakfast.
I stayed in this hotel twice during January 2017. The hotel has a good location, it is close to the airport, the neighborhood seems safe, and the shopping area is not too far. It has an acceptable shuttle service to the airport. The rooms are spacious and their beds are comfortable. During my first stay of three days, the room was cleaned just once. When I inquired the reason, a woman receptionist explained that when you stay there for a few days the housekeeping personnel “sometimes” skip a day of cleaning. She said that she was alone, that all housekeeping personnel was gone for the day and the manager was out as well. She offered no other explanation and her attitude was of an upset person. As if I was annoying her with my problem. When I returned the second time, I complained to a supervisor, he apologized and said that the mentioned receptionist was wrong, adding that unless I had a “do not disturb” sign on the room door, there was no reason to not have skipped its cleaning. He also gave me a couple of vouchers to compensate for my aggravation. I suggest to closely supervise and train that receptionist to make her understand that clients are needed to pay her salary and they deserve to be treated with respect.
Front desk staff and hotel shuttle driver were fantastic. Room service was prompt and thorough.
The hotel is close to the airport with a frequent shuttle service between the hotel and the airport. It is basic and not the most luxurious or fancy hotel, but we didn't want to pay the price for that kind of hotel. This one was clean, the rates were reasonable and it is far enough away from the runway that it wasn't noise but close enough to make it a short transfer. It may not be where I would choose to stay for a holiday but if I wanted somewhere convenient to stay before or after a flight, then I would definitely use it again.
We really liked how close the hotel was to the airport. The shuttle between the airport and the hotel was about 5 minutes. If you're not used to road noise you may have difficulty sleeping
I liked being picked up from airport by courtesy car. I liked the selection of movies. I thought the hotel was very good value for money. The front of house receptionist stayed on a personal call all the time she was checking me making it hard to ask her questions and i found it a bit unprofessional. She was very helpful however later when my remote control did not work she got me a new one and was able to answer all my queries well.
I thought the location was excellent. I really appreciated the free shuttle from the airport. The room was just fine and we ordered pizza. It tasted great. It was as good a rest as a person could have on a layover.
The very unhelpful staff. Expensive prices at the restaurant and the parking.
Airport shuttle came late and the staff refused to help us with the timing of the shuttle.
location and the fact it had onsite Restaurant
Basic accommodation for the budget traveler. Stay only if you missed your flight out of Newark or have a connection. Had specifically requested a non-smoking room. They had only smoking rooms available. The smell was so bad that my wife and I had to keep the windows open (in December !) to breathe some fresh air. As a small mercy the housekeeping gave us some room freshener to spray. The on-site restaurant is too pricey. The breakfast at the restaurant ($11) was not at all good. The front-desk did not mention that the restaurant would be closing early. When we reached the front desk, they just gave us a Chinese take-out menu. This worked out better because the Chinese food was much cheaper and tastier (I'd recommend that). The good part is that the hotel had an airport shuttle. If you don't have a car, that's a cheap way to get to the city and other places.
its just fine.the staff is not very helpful. the room is old and not very clean.But its fine for that price.
Transportation No consideration for guests
Love how close to New York and how easy was to get on and off the highway. The water pressure was low.
Staff were all very friendly. Room was clean
The breakfast and the staff at the breakfast are outstanding!!! We were greeted with genuine pleasure and the food was top notch. Kudo's to that part of your service.
The hotel was very new. It was clean and the staff was very friendly, I have never seen such small rooms in a hotel before. The king size bed was wider than it was long. On either side of the bed was about 2 feet of space. It wasn't much wider in front of the bed. It was till worth it though, instead of having more space and paying $159 or $189.
Room rates good Internet slow
The hotel was very clean and in great shape.
Amazing staff, very very friendly The definition of "standard room" was not defined. 3 adults in one king bed was a tad disturbing. That was not the fault of the hotel, but the website through which I booked the room.
clean new hotel, easy access. parking was a little difficult
I liked the cleanliness of my room and the complimentary breakfast was great. I did not like that they did not have complimentary airport service. when I booked the room I was under the impression they did. I then asked them to arrange a service and I gave the suggestion what I was willing to pay and it turned out to be double.
The room was cozy. It offers a complimentary Continental breakfast that is one of its only perks if any. I WAS 2X CHARGED! once by a 3rd party & once by COMFORT INN. I was told it could take 1 full business week to get the credit back now. There was a bug in the bathroom; not your ideal experience for a relaxing experience. THE CABLE REMOTE BARELY WORKED.
reasonable price, closeness and easy transport to Manhattan, free parking, and much more. I would like to have a flexible shower head in the bathroom.
The bed was comfy enough. I did not like the switch for a bath was just for show. I did not work at all. I did not like having no blankets. Even in basic combat traing a blanket is issued out. The TV's are analog still only basic channels. There is only one entrance. No entering through the exit's. It feels very big brother
First of all, I am a veteran traveler. I used to travel for a living, spending more than 200 nights a year in hotels. What upsets me about any poor service experience is that it is relatively easy to avoid with good training and good management.\n\nI checked into the Doubletree Newark Airport after 11pm on the 13th of December. If I didn't already know they had a shuttle from the airport, there would have been no way to know they had one running. In the terminal and also at the P4 shuttle pick-up area, the hotel is not displayed on the courtesy phone area. I ended up having to call the hotel to see if indeed there was a shuttle bus available. \n\nWhen I arrived at the property, there were 4 people behind the front desk but no one at the front door or any bell service available. I had numerous bags as I was returning from an overseas trip and had to secure the bell cart myself. I passed several staff members with this cart and no one offered to assist me. \n\nThe guestroom was fine, alt...
Clean and affordable. I was very impressed by the cleanliness of the hotel in general which would include the room, lobby area, and the indoor pool. The hotel staff was extremely friendly and very accomodating when it came asking for directions, coordinating adjoining rooms, and providing additional services such as a roll away bed and blankets. Each time we came back to the hotel from our day or evening trips the front desk manager or clerks would ask how our day went. We enjoyed the flat screen, LCD T.V. and the variety of channels available for free viewing. The only downside to the hotel is that it's located right off the highway across from the airport which meant we were pretty much land locked which limited our dining choices without having to drive. The Perkins shuttle never showed so we ended up eating lunch the first day in the hotel restaurant. Being right off the highway also made it very challanging and confusing to get into the frontage road area where th ehotel is locat...
I am very picky, about clean, germs when it comes to hotels. the staff was friendly, from the valet to restaurant staff. the room was clean. i would go back and stay there again.
We needed a hotel not far from the airport as we had a 6:30 am flight the day after our stay. The staff at the Renaissance were incredibly helpful with any and all questions we had re: transportation, food, etc. Although we had a short night's sleep due to our obligations, it was completely restful. We would stay here again in a heartbeat.
The front desk personell was very friendly the room was nice overall hotel standards were very good.
Some hotels have gorgeous communal areas, such as the lobby, and the lounge, but a different standard for their rooms. Renaissance Newark Airport had beautiful areas that were communal, and their rooms were of the same high standard. Bed was comfortable, and warm. Room was spacious and clean. Staff was accommodating and friendly. Shuttle to and from the airport is a plus. Many airline staff stay at the hotel, so the morning shuttle filled up fast, but another shuttle was dispatched right away, to pick up the overflow of passengers. I would stay here each time I'm in the area. Not just a good value, but a great place to stay, meet, eat, hold a conference, etc.
The room was pretty clean and adjacent to Newark Liberty International Airport. The view was just overlooking the parking lot. Nothing else. The lobby was very beautiful.
This hotel has been recently been renovated. The public areas on the first floor are very nice, and the quest rooms are very nice as well. My only negative comment (and it's very minor) is that the hallways in the guest room areas still need to be redone. The front desk and restaurant staff's are very friendly and accommodating.
I arrived at 2 pm only to be told to wait an hour. Upon returning at 3 I was told the room wasnt ready and I could have a double bed. I refused and was told by the manager YOU CANT EXPECT US TO RUSH OUR STAFF. My toilet was broken. I was charged 3 TIMES for the same thing. Then I was told the only thing that can be done is a FREE DINNER....unacceptable treatment and horrible attitudes
Beware, renovation under way. Paint on carpets, in sinks.... smell is in the air. Not sure why I didn't know about the daily parking fee ($14).
If you have a choice I wouldnt stay here. The surrounding area is horrible. Also, very very hard to find and easy to get lost in an area I dont feel safe in. The hotel is just average, the staff is just ok. Absolutely no restaurants in the vicinity so you are forced to eat at the hotel for mediocre food. Meeting rooms had leaking ceiling, where water came through like rain! Parking for hotel guests is expensive! Unfortunately I had to stay here for a meeting, if I had a choice I would not stay here!
This was my third stay at this hotel and even better than the last two. The rooms, lobby, and restaurant have been very tastefully redone. The room was very comfortable with HD TV. The staff was very helpful and courteous. Even though near the airport, my rooms have always been quiet.
Its a typical airport hotel. Nothing special. Just close to the airport. Reasonable priced. Breakfast
Location. Close to EWR. Shopping Center The difference in price since tax was not included in the quote.
The front desk staff is very patient and helpful. Location is good and next door to the shopping mall. Good choice near Newark.
cleanliness of the room, comfort, facilities
spacious comfortable room offhand staff at front desk
Perfect location if you fly in/out Newark Airport. Hotel shuttle bus every 30 min. from station P4 of Newark Ait Train (easy to find). In addition there is a Garden Jersey Outlet across the street where you can shop for 2 days.... Breakfast is fine (except american eggs from a box...). Complimentary coffee at Loby and in the roon, fitness and swimming pool (small) + whirpool - nice one! I recommend to enjoy all facilities that this hotel offers.
No in hotel eating or a bar to relax in after a long flight
Very close to Airport with free shuttle bus. Across the road from Jersey Outlet Mall which is great for shopping. Staff friendly and helpful A little bit tired and breakfast does not start until 6am which is too late if you are catching an early flight. There was no alternative offered
room basic but comfortable,convinience for all services. good value some staff did not seem to bother if you ask just a little extra, I arrived at the hotel at midday and without even to check they told me I cannot get my room till 1500. This does not happen in many other hotels
location, breakfast, internet, and most of all the staff was so talkative and nice the towels are on the small side, not so good for the pool, cant wrap around the body
Close enough to airport. Excellent shopping on the doorstep. Rooms very comfortable and spacious for the money.
I liked the shuttle to NYC. The hotel had a strong odor and I'd I need of some repair. Our room had obvious water damage and rust in the bathroom.
None. The FDA staff are ill-fated trained in basic customer relationship. The hotel charges for parking and yet they are not within the airport immediate area and definitely not a down town area as well. Rooms looks damp and old.
The restaurant and staff inside hotel are great. Receptionist made a copy of my ID but didn't ask from other guest. After first night, one of the cleaners took some candy for out room, and while checking out the next night, I requested late check out and I went down to eat but when ai went back my key didn't work. I wnt to front office and had it re- keyed and it still didn't work so she told me just to ask the cleaners to let me in and they did eventual after going back a forth three times.
It's close to NYC Everything. Never felt welcome. Overall renovation from the staff to the rooms themselves. 4star rates and you get a 2star hotel.
Nothing Dirty- biker gang partying all night being rowdy
Clean room. Good location. Good, affordable room service. There was a strong smell, like citrus cleaning fluid, throughout the hotel. I saw this mentioned on other reviews -- not sure of the issue there. Also, the tub drain was slow, causing buildup during showers. And during part of the stay, the wifi went down.
Nothing! For starters, when I entered there was this woman who seemed to be from the carribbean at the front desk. She didn't say hi or no type of greetings at all. All she said was ''Next." She then asked for my info a said you need to pay for parking. After paying $200 and something I then needed To pay $30 for parking! In the the party sure I got this room it did not say that. After paying ny family and I went to our room. Walking down the hall way it smelled like bad cigarettes and yet it was supposed to be non smoking. My bathroom in the room badly smelled of cigarettes. There was holes in the sheets we were sleeping with especially in the comforters. When we turn the ac on the room reeked of pee! On our second day I requested some extra towels when a lady brought them I greeted her with a hello and thank you. She said nothing, rolled her eyes and left. I will never waste my money at this place again.
The rates they have are 4star hotel rates and the hotel itself a 2star hotel. No value for my money. Beds aren't comfortable at all. The hotel itself as a whole could use some major renovation. Improvement on staff too. The old guy at the front desk wasn't that welcomimg. Being that close to one of the busiest airports around, a lot of money is being made so doing all those improvements is possible. All around environment
Close to airport The room was filthy. There was hair all over the counter and dried toothpaste on the sink. We didn't feel comfortable sleeping in the beds with the rest of the room that dirty.
Convenient location, provided shuttle to airport very early in the morning. Requested wake-up call but never got one.
the room was decent the bathrook could be better atleast with fitting shower curtains. the fitness center was convenient also but its closes at 11, what about the guests that work late shifts that want a quick workout? any exceptions? the time the gym closes, no indoor pool, cafe was over priced, there were no king size bed smoking rooms.
Lication to the airport at newark Hotel smell not clean
Cleaness Breakfast time
Clean and comfortable rooms. Right off the NJ turnpike. If I don't need wifi, I would stay here again. No wifi in room but there is a business center. Breakfast was bad - stale food with poor taste. A TV guide would be helpful.
Close to Newark airport. Far from NYC.
Friendly and helpful staff. Convenient location to where i was working, inconvenient to restaurants. Bed was a horrible sleep number. It wasn't even plugged in or a remote available when I arrived. They had to send someone up with multiple remotes to test and get something to work. After the first night the remote stopped working. Would not book there again.
Nice comfortable stay Free breakfast was terrible