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Tired and old fashioned. Overdue for a re-vamp.
The beds were confortable. The hotel was well placed for places in Hereford that we wished to visit. There was secure parking available. a) the floorboards need attention! b) the food was mediocre I have alread sent my comments to the Manager of the hotel in writing
3 rooms booked 2 of which were nice and warm. Pleasant furnishings and public areas Poor reception service. Particularly unhelpful regarding heating in 1 of our rooms. Slow service at reception and cold in public areas and bathrooms in rooms.
This was our 4th or 5th stay at the Green Dragon and was, as aways, excellent. Pleasant service, very comfortable room (squeaking floorboards a bonus). A lovely hotel, somewhat faded grandeur but full of character. Would not choose to stay anywhere else on our visits to Hereford.
Room was large and bed comfortable On arrival they could not find my booking although I had my email confirmation with me and they provided a room. However no heating working on one of the coldest nights of the season. Food was plentiful and cheap, but not good. Dining room service no existent.
We liked the location in the centre of town. It was lovely to be able to sit next to a fire when the weather was so cold. The staff were nice and helpful.
Not alot. The price was good for town centre. I was very disappointed - very cold room - very cold bed a miserable night - hated it. Something wrong with milk / coffee in the room. The hotel is very dated and shabby.
Bar closed too early.
very traditional surroundings The creaky floors above our room woke us up early
It was a charming piece of at time gone by The mattresses were awfull as were the beds
Very polite staff. Excellent breakfast in the "Starting Gate" Pub next door. Near to Hereford Racecourse. None
the breakfast was excellent, and the rooms were spotless. we would recommend this hotel to anyone. not being able to book in until ater 2pm, it meant we had to trawl around Hereford town for 3 hours. Have not read the website,so cannot answer the question re the website.
easy access, good car parking, good food opposite restaurant were alittel slow upon arraival after makinga booking - seemeda littel over run but food was quck after ordering and good
The very friendly and helpful staff both in the reeption area and in the dining room and the bar. Service with a smile and willing to chat. nothing
Its a quiet hotel, good park facilities, the room were tidy and clean.
Extreamly comfortable bed +++ The hotel room was far too hot, the window didn't open enough and their was no air con, their was a fan provided which was good but then I was unable to sleep properly as it had to stay on all night,
We were very impressed by the friendless of the staff when booking in and the comfort of the room, everything you need when away from home. The breakfast was fantastic, well done.
Convenience Breakfast- restaurant crowded and noisy radio
Outstanding staff - all friendly and welcoming, and helpful in answering queries re local transport etc. Had some problems finding a telephone number to book dinner.
Clean , comfy bed Cold tap in bathroom did not work
The room was extremly comfortable, very clean, quiet and large with plenty of storage space. a lovely comfortable bed, soft towels and every thing you needed such as hairdryer, iron and board, tv and dvd player. The Hosts where very friendly and welcoming. Loved the Large upc Sash Windows. Nothing to dislike
The style of the hotel. The perfect cleanliness. The helpful and friendly staff.The porridge! A really excellent place. No.
Room, cleanliness, breakfast, hosts, selection of local produce in mini bar, in fact absolutely everything
it is not a hotel it is a B&B, but a very good one.
Very relaxed, friendly hosts, excellent breakfast.
This B&B is a gem. A beautiful location, quiet and peaceful. The facilities are top notch.
The excellent breakfasts. Not applicable
Very clean and very friendly staff. Room and breakfast excellent. All of it!
Very welcoming. The room was clean and attractive and the bathroom facilities pristine. Breakfast delicious.
Superb service, comfort and facilities.
Very nice relaxing lounge area with big comfortable chairs where you could while away a couple of hours reading The room had a queen size bed not a double. The overall cleanliness was suspect, we accidentally dropped a napkin on the floor in the dining room at the evening meal and it was still there at breakfast. There were a number of flies around the dining room and bedroom.
Friendly & welcoming staff, good food, excellent value for money Perhaps the shower could have been better but that is being really picky!
Staff very nice, good value. No provision for early check in. Had to sit in cold car till noon when the Inn opened for lunch. Online reservation indicated that we had paid up front. The hotel explained that we had not and this was perennial misunderstanding with customers.
The food was excellent and the rooms were nicely refurbished.
A very pleasant hotel with friendly owner and staff. A very relaxing break.
On one of the coldest weekends of the winter we were provided with extra bedding and a heater for our room so we were very comfortable, breakfast was enough to nearly last us all day! The restaurant meals were also very good. Booking in was rather difficult we arranged to book in between 4.30.and 5.00 (the hotel is closed between 2.30 and 6.00) we arrived at 4.30 to find the hotel locked and no way of making ourselves heard, we had to leave a message on the hotel phone and we eventually got in about 4.45. We were shown to our room ( room 7) only to find that the extractor pipe for kitchen was directly outside the window and was extremly noisy. We contacted the manager who moved us to another room so the problem was resolved for us but if the hotel had been fully booked this may have been a bigger problem.
Attention of the owner and staff. Food and rooms very good, priced well. Breakfast chef wandering around restaurant, untidily dressed. Log fire not lit on second night.
Friendly owner, food was excellent with a wonderful breakfast. The room was comfortable and the location was ideal for the areas attractions. NA
nice bar with log fire bathroom was absolutely freezing and no complimetary shampoo. room was also cold on arrival - had to turn the heating on when I arrived - would normally expect this to have been done prior to my arrival
I felt comfortable and welcomed. The breakfast was amazing...white linens and the food was prepared expertly and served by nice people. Dinners were excellent and well priced. The room was basic, but clean. I think the staff was wonderful. Overall I liked it very much, just as I imagined a pub/hotel in Wales might be. I would recommend this hotel to friends and family.
Loved the room nber 4. Step down into bathroom even at 5ft 2 I bumped my head.
The room was very impressive. The breakfast was excellent The room was quite cold initially but it soon warmed up
Very large, comfortable en-suite room with lovely views over Hereford and beyond.
The Hotel was in a lovely setting, the room was also very good. The breakfast was ok but nothing more than ok.
the high standard of cleanliness and the lovely furnishings and decor. the reassurung response to the fire alarm going off in the early hours of the morning. On arrival in the dark. it took arather long time to be given access and signage could be improved.
Lack of hot water until late at night No food avaialable
Big room comfortable bed As there were only two of us staying in the hotel it would have been better to cook the breakfast fresh rather than leaving it out buffet style for over an hour until we went down. This is obviously a wedding venue at heart.
a stunning victorian mansion, enjoyed the room (suite) it's querky elevated bathroom, and it's period furnishings..check in was prompt...breakfast enjoyable....very personal service as only 6 bedrooms, so felt very homely...need transport as it is 2 miles out of town... a couple of niggles.....not enough hot water to enjoy a soak in the bath....just enough to wash and no more......no batteries in TV remote control...outside light not working so difficult to negotiate outside steps to car park....nothing too major, didn't detract from our enjoyment of the place just thought you might like to fix these things for the next guests....(orchid room)
Super rooms and location
Great location and views, friendly informative staff, lovely large rooms, excellent price. The tea bags were terrible, but everything else was great.
totally relaxing and enjoyable. big lovely room- 4 poster bed! beautiful views... free chocolate bars that kept being replaced!! all good. tasty brekkie, strawberries, cereal and then cooked brekkie!
Cleanliness of room/hotel. Breakfast was excellent. Staff helpful.
Room & location. We were house hunting - not in your list above Not able to enter hotel during normal business hours, manager collecting her child from college
It was practical No
It was close to the town. The room was immaculate, spotless. Breakfast was good too. The room was lovely & warm too. Nothing really. We had a noisy lady in the next room but that wasn't the owners fault. Also, we had no water Sunday but our room was at the end of the terrace and it had been about minus 8 so we didn't mind.
Room was very comfortable, bathroom looked brand new. Very good breakfast.Excellent value. Nothing
Very welcoming staff. Close to town centre.
the room we had was very large, and all needed facilities were in the room. no
weather was cold, and the alerta was lovely and warm, really clean room. none
friendly staff, good food, comfortable stay longer walking distance from town centre than expected
It was nice and warm and we could see their family fireworks display through the window, and we liked the family atmosphere We stayed in the ground-floor room No 7 and doors were banging a lot from about 6 am.
room was excellent, staff were very friendly, food was excellent
The leisure facilities! Our room seemed recently decorate but the hotel looked a little tired elsewhere but the pool and changing area were fabulous and the reason we booked I thought breakfast was a little steep at £7.50 each so we declined
visit relations food could be better
The team at the Burton are excellent. They are all helpful and firendly and we know then well so its a favourite place to stay There were one or two minor things about the cleaning of the rooms that needed attention. The rooms also need some TLC and refurbishment.
Friendly Staff and Clientelle, We were allowed our dogs in the room at no extra charge, excellent food, thoroughly enjoyable,Would recommend Nothing
Swimming pool and sauna. Interesting historic and scenic location. Would just like to comment that there seemed to be a lack of staff. One Polish girl ran the bar all evening until closing time. At 7.00 AM next morning she was already mopping floors which she had to stop in order to cook breakfasts.While guests were eating breakfast she was vacuuming Reception and the bar, nipping back to the kitchen to cook toast etc. Seems likely that she cleaned the rooms later as well as no one else was in evidence.
Food was mediocre, staff were poor and seemed far too busy. Good location. Not worth the money.
The pool and leisure facilities were good. The staff were polite. The service for food was poor and whilst the room was adequate, it was not generally clean, the mattress was in a poor condition resulting in general discomfort. The shaver socket was not working and there was no remote control for the tv which had only 3 channels available.
the fitness facilities/swimming/gym/sauna The early am/late night noise from upper and adjoining bedrooms made restful nights difficult. The bedroom was unbearabley hot. We were initially invoiced for breakfast for 2 days that we did not have (had breakfast 1 day), although this was quickly resolved (only discovered as we checked the bill prior to paying). Breakfast was overpriced for the portion size and overall quality.
good food , good beer , friendly staff , quiet.
A comfortable garden room with personalised parking and the usual facilities. TV had only four channels
the food in the restuarant was very good The noise made by other guests during the second night of our stay
That we wasnt staying in the hotel itself.
Rooms badly in need of refurbishment
Ease of acess to the city would have preferred to have been in the main hotel rather than a garden room, the bath in our room needed replacing although using a bath mat for a shower to a certain extent negated this.
Friendly and helpful staff Evening meal was atrocious - I asked for a well done gammon steak, but it came back undercooked and stringy. The mushrooms were "swimming" in grease. However, the receptionist deducted £10.00 from my bill.
Staff very helpful -convenient to HerefordClean and comfortable room Had room service no issues
the location of the hotel.
location,price. bathroom grubby needs a facelift,food very expensive burger £9.50 !!!!,tv only has 5 channels,room cold even with heating on.
Good size room. Friendly, efficient staff. Good selection of food. Considering the size of room, a larger screen size T.V. would be better.The electic shower was sited too high, making it to difficilt to reach and adjust.
Friendly staff, great breakfast
Nice, good sized room, good quality furnishings. Good choice of food at a range of prices (all quite reasonable). Excellent local real ale! No
nice view room not entirely clean, outdated decor, wires hanging out of ceiling, slight unpleasant smell
Friendly and helpful staff
Excellent friendly staff who were keen to please. Good quality food with good choice. Beautiful location. Beware poor noise insulation between the rooms, could here everything in the adjacent rooms including snoring..!!
A very comfortable friendly hotel with good facilities. The food was good without being outstanding. A good range of locally produced food and drinks. Very good views across the grounds and down to the Golden River valley. I could not get the WiFi to work despite being given the password. The bed was not firm enough for my taste.
lovely views, good food, staff very efficient and friendly rooms were tidy and neat but nothing extra special, however given the price it was good value for money
Great place to stay. Beautiful view. And excellent food
Very welcoming staff on arrival.